LINCOLN Complaints

TL* THE CONTACT OWNS A 2014 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST HERR FORD LINCOLN SERVICE (10 CAMPBELL BLVD, GETZVILLE, NY 14068, (716) 688-5464) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THE VEHICLE AND APPROACHING A STOP SIGN THE VEHICLE JUST SHUT OFF ON ITS OWN. I LOST ALL ENGINE POWER, BRAKES, AND STEERING CAPABILITIES., ETC WITH NO WARNING. LUCKILY NO OTHER VEHICLES WERE NEAR ME AT THE TIME. I WAS ABLE TO ROLL BACKWARDS IN NEUTRAL TO A SOMEWHAT SAFE LOCATION OFF THE ROAD. SEVERAL DAYS AFTER THAT IT HAPPENED AGAIN. I WAS IN A PARKING LOT AND HAD JUST STARTED THE VEHICLE AND THEN IT WARNED LOW OIL PRESSURE AND THEN JUST SHUT OFF ON ITS OWN. I CHECKED THE OIL AND IT'S NOT LOW. OIL LEVEL IS PERFECT. AFTER SOME QUICK ONLINE RESEARCH I FOUND MANY SIMILAR COMPLAINTS FROM OTHER LINCOLN OWNERS. UNEXPECTED ENGINE SHUT OFF WHILE DRIVING AND WITH NO WARNING. SCARY AND VERY UNSAFE TO SAY THE LEAST. I CONTACTED THE DEALERSHIP WHERE I BOUGHT THE VEHICLE AND THEY SAID THIS IS THE FIRST TIME THEY HEARD OF THIS ISSUE. PLEASE ADVISE. THANK YOU.

DOOR AJAR SENSOR STAYS ON EVEN THOUGH DOORS ARE CLOSED. DOORS DOES NOT LOCK AND LIGHTS STAYS ON DRAINING THE BATTERY.

OUR VEHICLE IS SUBJECT TO NHTSA RECALL 19V-904. IN 2020, LINCOLN STOPPED REPAIRING VEHICLES SUBJECT TO THIS RECALL. UNFORTUNATELY, MY VEHICLE IS SUFFERING FROM THIS BRAKE PROBLEM AND I HAVE LOST USE OF MY BRAKES ON SEVERAL OCCASIONS. ON JUNE 26, 2020, MY BRAKES FAILED RESULTING IN A PROPERTY DAMAGE ACCIDENT. AFTER BODY DAMAGE REPAIR, MY BRAKES HAVE AGAIN FAILED. THE LOCAL FORD DEALERSHIP FINALLY AGREED TO EXAMINE THE VEHICLE AND FOUND THAT THE BRAKE FAILURE WAS RELATED TO THE RECALL. NEVERTHELESS, IN ADDITION TO THE THOUSANDS PAID TO REPAIR MINE AND THE OTHER PARTY'S VEHICLE'S DAMAGE, I'VE HAD TO PAY THE LOCAL FORD DEALERSHIP $1093.80 TO FIX THE CAR. THE BRAKE FAILURE IS DANGEROUS AND POTENTIALLY DEADLY. LINCOLN'S DELAY IN REMEDYING THE ISSUE IS THE DIRECT CAUSE OF MY CAR ACCIDENT.

I RECEIVED A LETTER FROM LINCOLN TO CARRY OUT SOME RECALLS THAT WERE NOT WELL REPAIRED AND, LIKE THE NHTSA RECALL NUMBER 20V072 CASE, WERE NOT REPAIRED. DOES LINCOLN MOTOR REALLY WANT TO HELP SOLVE ENVIRONMENTAL POLLUTION BY REPLACING DAMAGED LOW-QUALITY CATALYTIC CONVERTERS, OR IS ALL OF THIS FALSE JUST TO SHOW AUTHORITIES THAT THE COMPANY IS DOING SOMETHING? I WOULD NOT LIKE TO DISCOVER THE LIE OF THE LINCOLN COMPANY, SAYING THAT IT CHANGED THE TWO (02) CATALYSTS AND THE FOUR SENSORS (04) AND AFTER THE SERVICE FOR SEVERAL DAYS, I FOUND A 'POORLY EXECUTED' REPAIR. AN EASY INVESTIGATION OF PHOTOS AND VIDEOS, BEFORE AND AFTER, ENGINE LIGHT ON, NEW NOISE (SOUNDS LIKE FRONT CATALYTIC JOINT), VIBRATION, SMELL OF BURNING ENGINE CLOTH, SMELL OF ROTTEN EGG THAT CONTINUES TO EXHALE FROM THE EXHAUST LIKE NOTHING WAS DONE. A SIMPLE VISIT TO ANOTHER LINCOLN DEALER, WITH THE INTENTION OF HAVING TO CHANGE THE CATALYTIC CONVERTERS, THE PRICE ESTIMATE WAS APPROXIMATELY $ 1,400 EACH CATALYTIC ($ 2,800), 4 SENSORS $ 786, LABOR $ 600 = $ 4,189 + TAX SERVICE PERFORMED AT ORLANDO LINCOLN DEALER, 2055 W COLONIAL DRIVE FROM 07/06/2020 TO 07/10/2020 SEE ATTACHED SCANNER PICTURE FROM AUGUST 4, 2020

THIS VEHICLE WAS MIS-BUILT WITHOUT ITS TOWING SUSPENSION SYSTEM INSTALLED. THE VIN AND OTHER MANUFACTURER (MFG) -PRODUCED DOCUMENTS STATE THAT THIS VEHICLE HAS A SELF-LEVELLING SYSTEM WHICH INFLATES SUSPENSION AIR BAGS UPON CONNECTING A TRAILER. HOWEVER, THIS PARTICULAR VEHICLE (PER THE DEALERSHIP) IS MISSING ANY TYPE OF SELF-LEVELLING SUSPENSION SYSTEM. THIS MIS-BUILD MEANS THAT - WHEN A TRAILER IS CONNECTED - THE HEADLIGHTS POINT UPWARDS INSTEAD OF FRONT AND/OR SLIGHTLY DOWN TO SHOW THE ROAD CONDITIONS, WHICH MAKES THAT ALONE A SAFETY HAZARD. UPWARD LIGHTS MAY ALSO IMPACT ONCOMING TRAFFIC BY BLINDING OTHER DRIVERS. MY HUSBAND INFORMS ME THERE ARE OTHER SAFETY CONCERNS THAT GO ALONG WITH THIS, BUT I DO NOT UNDERSTAND ALL THE PHYSICS OF HOW TOWED VEHICLES OPERATE SO I CANNOT EXPLAIN FURTHER HOW MY SAFETY, AND POSSIBLY OTHERS, ARE RISKED WHEN TOWING A LOAD WITH THIS VEHICLE OR OTHERS MIS-BUILT LIKE IT. THE DEALERSHIP PURCHASED MY VEHICLE BACK FROM ME AND IT REMAINS ON THEIR LOT TODAY INSTEAD OF BEING SOLD AT AUCTION AS STATED. I FOUND THAT ANOTHER VEHICLE (2 YEARS NEWER, BUT SAME MFG) WAS MIS-BUILT WITHOUT ITS TOWING SUSPENSION SYSTEM. I REPORTED BOTH ISSUES TO THE DEALERSHIPS. IN THE CASE OF THE POTENTIAL REPLACEMENT VEHICLE, I SIMPLY DID NOT BUY IT. I REPORTED BOTH INSTANCES DIRECTLY TO THE MFG AND WAS TOLD THAT WAS AN ISSUE FOR WHICH THE DEALERSHIPS WERE RESPONSIBLE. I AM CONCERNED THAT THIS MFG HAS A KNOWN ISSUE WITH A PARTICULAR BUILD OF VEHICLE AND IS IGNORING POTENTIAL SAFETY ISSUES. I AM CONCERNED THAT THEIR DEALERSHIPS ARE ALSO IGNORING THE PROBLEM INSTEAD OF FIXING IT. I WOULD LIKE SOMEONE WITH MORE KNOWLEDGE THAN ME TO INVESTIGATE THIS MATTER AND, IF NECESSARY, GET THE PROBLEMS RESOLVED TO INCLUDE FURTHER REMUNERATION TO ME AS APPLICABLE. I HAVE DOCUMENTS, BUT AM NOT SURE WHAT'S RELEVANT TO UPLOAD. THANK YOU.

TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. CAUSEWAY LINCOLN (375 BARNEGAT ROAD, NJ-72, STAFFORD TOWNSHIP, NJ 08050) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

LIGHT ENGINE ON.. WHEN I TOOK IT IN THEY TOLD ME IT WAS THE CATALYTIC CONVERTER. THEIRS A RECALL FOR THE CONVERTER BUT THEY CLAIM NOT ON MY MODEL. MY GIRLFRIEND HAS SAME CAR SAME YEAR AND HERS HAS A RECALL BUT SHE HAS NO ISSUES RIGHT NOW.. I HAVE AN ISSUE BUT NO RECALL?

WHILE DRIVING AT NORMAL HIGHWAY SPEED'S THE ENGINE SHUTS DOWN WITH NO THROTTLE RESPONSE OR ACCELERATION. THE ONLY OPTION IS TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. AT THAT POINT THE ENGINE IS AT A VERY SLOW AND ROUGH IDLE WITH THE ORANGE SERVICE WRENCH AND WARNING LIGHTS ILLUMINATED ACROSS THE DASH. TO REGAIN A THROTTLE RESPONSE, THE OPERATOR MUST TURN THE VEHICLE OFF AND RESTART IT, THIS RESETS SOMETHING FOR A SHORT PERIOD OF TIME. THIS IS THE FIFTH TIME THAT THE VEHICLE HAS SHUT DOWN DURING NORMAL TRAVEL AND IT HAS BEEN TO THE DEALER WITH NO CODES FOUND AND NO SOLUTION. I NOW CONSIDER THIS VEHICLE TO BE VERY UNSAFE AFTER HAVING THIS FAILURE WHILE BEING IN THE LEFT LANE PASSING A TRACTOR TRAILER TRUCK.

WHILE DRIVING ON ACCESS ROAD ABOUT 45 MPH THE CAR JOLTED VERY HARD CAUSING ME TO NEARLY LOSE CONTROL COMPLETELY. THE SPEEDOMETER WENT TO ZERO AND IT SEEMED LIKED THE TRANSMISSION DOWNSHIFTED TO 1ST GEAR THEN IT WOULDN'T MOVE. I PULLED OVER AND CHECKED UNDER AND ALL AROUND CAR AND TURNED IT OFF AND RESTARTED IT. IT SEEMED FINE FOR ABOUT 2 MILES THEN DID SAME THING. I TURNED CAR OFF AND CALLED TOW GUY TO TAKE IT HOME.