LINCOLN Complaints

NOTHING YET! ARE WE GOING TO WAIT UNTIL SOMETHING DOES?! SAFETY RISK!!! TAKING WAY TOO LONG TO GET THIS RESOLVED!!! THIS MAY RESULT IN EXTENDED BRAKE PEDAL TRAVEL REQUIRED TO STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. THE CONDITION DOES NOT RESULT IN A LOSS OF BRAKING FUNCTION AND THE VEHICLE CAN BE BROUGHT TO A CONTROLLED STOP. *TR

WE BELIEVE THE MOONROOF SHATTERED WHILE SITTING IN OUR GARAGE. I LEFT WITH THE VEHICLE AND HAD NOT NOTICED ANYTHING UNTIL MY DAUGHTER ASKED WHERE THE COLD AIR HITTING HER FACE WAS COMING FROM AS WE STARTED DOWN THE ROAD. I PUSHED THE BUTTON FOR THE INTERIOR PANEL TO OPEN, AND AS IT BEGAN OPENING WE SAW SHATTERED GLASS EVERYWHERE. NOTHING FELL ON THIS AT ALL. THE GLASS APPEARS TO HAVE BUCKLED AND SHATTERED. THIS IS A MANUFACTURER DEFECT THAT LINCOLN NEEDS TO ADDRESS.

TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE BRAKE, THE DRIVER SEAT BELT AND AIR BAGS FAILED. THE CONTACT EXPERIENCED AN INTENDED ACCELERATION. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP AND THE EMERGENCY BRAKE ALSO FAILED TO STOP THE VEHICLE. AS A RESULT THE CONTACT CRASHED INTO AN EMBANKMENT. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK AND HEAD INJURIES THAT WAS ENCOUNTER WITH THE STEERING WHEEL AND WINDSHIELD. THE FRONT PASSENGER SUSTAINED LOWER BACK INJURIES BOTH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

TL* THE CONTACT OWNS A 2007 LINCOLN ZEPHYR. THE CONTACT RECEIVED AN EMAIL FOR A RECALL UNDER NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). KOONS FORD LINCOLN OF ANNAPOLIS (2540 RIVA RD, ANNAPOLIS, MD 21401) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

AFTER RECEIVING A LETTER IN THE MAIL REGARDING MY AIRBAG RECALL, I BROUGHT MY VEHICLE INTO WARREN FORD TO HAVE THE AIRBAGS RECALL RESOLVED. WHEN I PICKED UP MY CAR THERE WAS NOW AN AIRBAG LIGHT ON, ON THE DASH. PRIOR TO HAVING ANY WORK DONE THERE WERE NO DASH LIGHTS ON. WARREN FORD INFORMED US UPON REQUEST THAT THERE IS "NOTHING THEY ARE WILLING TO DO." THIS IS AN ISSUE BECAUSE PRIOR TO THE WORK BEING DONE I HAD NO ISSUES AND NOW THERE IS A LIGHT ON SHOWING ME THAT THERE IS SOME TYPE OF SAFETY CONCERN NOW. SINCE THE LIGHT WASN'T ON WHEN WE ORIGINALLY BROUGHT IT TO THE SHOP FOR THE AIRBAG RECALL, THERE MUST HAVE BEEN SOME KIND OF MISTAKE WHILE THEY WERE WORKING ON THE VEHICLE. THE AIRBAG RECALL REALLY HAS NOTHING TO DO WITH THE ISSUE NOW, THE ISSUE NOW IS THAT WARREN FORD SHOULD BE HELD RESPONSIBLE FOR NOT FIXING/RESOLVING THE AIRBAG LIGHT ISSUE THAT IS ONLY ON SINCE THEY COMPLETED THE AIRBAG REPLACEMENT. THIS RECALL WORK WAS COMPLETED AROUND DECEMBER OF 2018. WARREN FORD STATED IT WAS NOT A LIFE THREATENING CONCERN AND TOLD US TO BRING THE CAR BACK AS SOON AS IT WAS CONVENIENT TO HAVE THEM RESOLVE THE LIGHT ISSUE. THEN WHEN WE BROUGHT THE CAR BACK THATS WHEN THEY SAID THERES NOTHING TO BE DONE AND THEY ARE NOT RESPONSIBLE TO DO THE WORK.

IN OCTOBER 2019, THE BRAKES IN MY 2012 LINCOLN MKX WENT OUT AS I WAS DRIVING. I HAD NO BREAK PEDAL PRESSURE. I WAS ABLE TO STOP, USING MY EMERGENCY BREAK TO SLOW DOWN FULLY, AND FORTUNATELY I WAS CLOSE TO HOME AND NO ONE WAS HURT. I BROUGHT MY CAR INTO OUR LOCAL LINCOLN DEALER AND WAS TOLD THAT IT WAS THE BREAK BOOSTER AND IT NEEDED TO BE REPLACED. I DID SOME RESEARCH ONLINE AND FOUND THAT I WAS NOT THE ONLY ONE WHO HAD EXPERIENCED THIS PROBLEM IN THE PAST AND THAT IT WAS A KNOWN ISSUE. ON NOVEMBER 21ST, I HAD ISSUES WITH MY BREAKS AGAIN. WHILE I WAS ABLE TO SLOW DOWN BY PRESSING THE PEDAL ALL THE WAY TO THE FLOOR, I ONCE AGAIN HAD TO USE MY EMERGENCY BREAK TO COME TO A COMPLETE STOP. I BROUGHT THE CAR INTO THE DEALER AGAIN AND WAS TOLD THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED AS A VALVE WAS MALFUNCTIONING. THIS RESULTED IN A $2001 REPAIR WITH PARTS AND LABOR. I AM VERY SURPRISED AND CONCERNED THIS HAPPENED AT ONLY 85,000 MILES. ON DECEMBER 6TH, IT HAPPENED A THIRD TIME. THE BREAK FLUID, WHICH HAD BEEN FILLED AT THE TIME MY ABS HYDRAULIC CONTROL UNIT WAS REPLACED HAD COMPLETELY EMPTIED, RESULTING IN MY INABILITY TO PROPERLY USE MY BREAKS. AGAIN, I HAD NO PEDAL PRESSURE. I REFILLED THE BREAK FLUID IN ORDER TO 'SAFELY' GET MY CAR TO THE DEALERSHIP. I FOUND OUT THAT ONE ABS HYDRAULIC CONTROL SYSTEM UNIT HAD MALFUNCTIONED AND NEEDED TO BE REPLACED AS THE VALVE WAS AGAIN MALFUNCTIONING. I SAW THAT THERE IS A RECALL IN PLACE FOR THE ABS HYDRAULIC CONTROL SYSTEM FOR SOME VEHICLES DUE TO VALVE ISSUES - THE SAME ISSUE I HAVE HAD TWICE. MY CAR IS NOT CURRENTLY PART OF THE RECALL. THIS IS THREE TIMES IN TWO MONTHS THAT I HAVE HAD BREAK ISSUE WITH MY CAR. EACH TIME MY FIVE YEAR OLD WAS IN THE BACK SEAT. I FEEL FORTUNATE THAT THESE THREE INCIDENCES HAVE NOT RESULTED IN ACCIDENT OR INJURY, BUT EASILY COULD HAVE BEEN CATASTROPHIC.

THE ELECTRICAL POWER ASSISTED STEERING FAILED AGAIN WITHOUT WARNING. WHEN THIS UNIT CEASES OPERATION, IT ALSO AFFECTS THE VEHICLE POWER TRAIN BY SHUTTING DOWN THE TRACTION CONTROL AND THE ANTI LOCK BRAKING, IT SEEMS. WHEN THE ELECTRICAL ASSIST STOP WORKING, THE VEHICLE IS EXTREMELY DIFFICULT TO CONTROL AS IT TAKES ALL THE EFFORT A PERSON CAN MUSTER TO TURN THE STEERING WHEEL. THIS IS A VERY BAD STEERING SYSTEM.

I HAVE ONLY 20,118 ORIGINAL MILES ON MY 2004 LINCOLN TOWN CAR ULTIMATE. THE STEERING COLUMN UNDER THE HOOD IS TERRIBLY RUSTED. THE CORROSION LOOKS SCARY. I WANTED TO TAKE IT TO THE DEALER TO HAVE THEM TELL ME IF I NEEDED TO REPLACE IT! NOW, I WASN'T LOOKING FOR FORD TO PAY FOR ANYTHING BUT GET THIS - THEY WANT ME TO PAY THEM A $100 DIAGNOSTIC FEE JUST TO TELL ME IF I NEED TO REPLACE THE STEERING COLUMN! THE 2005 TOWN CAR IS BEING RECALLED FOR THE SAME THING YET FORD IS PAYING FOR THIS. WHAT RECOURSE DO I HAVE. I SEE NOW WHY THEY WANT TO CHARGE FOR THIS INSPECTION BECAUSE THEY KNOW THESE CARS WELL AND ARE AWARE OF THE CORROSION ISSUE WITH THEIR STEERING COMPONENTS. NOW THE I LOOK AT THE TOE-IN TOE-OUT POSITION OF THE FRONT WHEELS ONE WHEEL IS POINTING STRAIGHT AHEAD AND THE OTHER IS TURNED SLIGHTLY AWAY FROM STRAIGHT. IT ISN'T CAUSING ANY PROBLEMS BUT I WANT THIS INSPECTED SO I CAN REPLACE THE PARTS IF NEEDED BUT I'LL BE DOUBLE-DAMNED IF I GIVE THE MORONS $100 JUST TO TELL ME IF I NEED TO REPLACE THE STEERING COLUMN SHAFT. THIS CAR LOOKS LIKE IT IS BRAND NEW ON THE OUTSIDE, THE INTERIOR'S LEATHER HAS NO CREASES...NO ONE HAS EVEN SAT IN THE REAR COMPARTMENT. IT HAS BEEN WELL CARED FOR TOO. THIS IS WHY I CANNOT BELIEVE THE STEERING COLUMN IS SO FREAKIN RUSTY - IT LOOKS DANGEROUS! I LOOKS LIKE SOMETHING FROM A CAR THAT'S BEEN SITTING IN A JUNK YARD ALL ITS LIFE. NOW I SEE WHY THE LINCOLN CONCIERGE WAS ABSOLUTELY NO HELP WHAT SO EVER. FORD KNOWS ABOUT THIS CORROSION ISSUE.

IN CAR ACCIDENT ON DEC 12, 2019. UPON IMPACT. SEVERE PAIN CAUSED FROM AIR BAG DEPLOYMENT. MYSELF AND MY SON WHEN BOTH HIT IN THE FACE. MY CAR WAS COMPLETELY TOTALED DUE TO AIR BAG DEPLOYMENT . MY CAR WAS TURNED A LITTLE TO THE RIGHT TO AVOID FULL BLOWN REAR IMPACT COMING UP OVER HILL. WAS ON A CITY STREET AND MY STEERING WHEEL WAS BROKEN IN HALF. I AM RECEIVING RECALL ON AIR BAGS 40 DAYS AFTER ACCIDENT OCCURRED. MY CAR WAS A TOTAL LOSS. I HAVE BEEN DRIVING A RENTAL AT COST TO ME FOR ALMOST 6 WEEKS NOW.

MY CAR IS EFFECTED BY THE RECALL, IT LOSSES BRAKES PERIODICALLY AND NEXT TO IMPOSSIBLE TO STOP SOMETIMES. IS THERE ANYTHING I CAN DO ABOUT THIS TILL THE MANUFACTURER IS ABLE TO FIX IT? THIS IS MY ONLY MEANS OF TRANSPORTATION...