LINCOLN Complaints

POWER STEERING ASSIST FAULT. THIS HAS HAPPENED TWICE NOW. FIRST INCIDENT WAS SEPTEMBER 29TH 2018, SECOND WAS TODAY AUGUST 23RD 2019. THERE WAS A RECALL PREVIOUSLY BUT ISN'T ONE FOR MY VIN NUMBER. VEHICLE FIRST TIME WAS IN MOTION ON CITY STREET, SECOND TIME WAS STATIONARY IN DRIVEWAY OF HOME.

TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE DRIVING 70 MPH, EXTRA FORCE WAS REQUIRED TO TURN THE STEERING WHEEL RIGHT AND LEFT, AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRILL'S AUTO SALES (388 SOUTHAMPTON RD, WESTFIELD, MA 01085, (413) 568-9487) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND DRIVE AXLE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT HE REPAIRED THE 4 WHEEL DRIVE ACTUATOR HIMSELF. THE VEHICLE WAS NOT COMPLETELY REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 163,000.

DRIVER CAME TO PICK ME UP. DRIVER STOPPED, HE THOUGHT HE PUSHED PARK BUTTON. STARTED TO GET OUT OF CAR. GOT LEFT FOOT ON GROUND, SWUNG RIGHT FOOT OUT AND CAR STARTED ROLLING BACKWARDS. CAR DOOR KNOCKED HIM DOWN, CATCHING LEFT FOOT BETWEEN DOOR AND FRAME. CAR STARTED DRAGGING DRIVER DOWN STREET IN REVERSE. I HAD TO RUN AROUND DOOR, PUT CAR IN PARK. DRIVER DRAGGED BETWEEN 5-10 FEET(EST). DRIVER ENDED UP WITH FRACTURED LEFT ANKLE, 3 BROKEN BONES IN LEFT FOOT, ABRASIONS ON RIGHT SHOULDER AND LEFT ELBOW, HEMATOMA ON RIGHT LEG. CAR WAS ON A VILLAGE PAVED STREET, IN REVERSE INSTEAD OF PARK. IT WAS DARK , THE DRIVER THOUGHT HE PUSHED THE PARK BUTTON BUT EVIDENTLY PUT THE CAR IN REVERSE BY MISTAKE. CAR STARTED ROLLING WHEN HE TOOK RIGHT FOOT OFF BRAKE.

THE SPEEDOMETER WOULD INTERMEDIATELY STOP WORKING. WHEN THIS IS HAPPENING IT WOULD HAVE A LOSS IN POWER OR BEGIN TO MISFIRE. WE HAVE NOW STOPPED DRIVING THE VEHICLE BECAUSE IT DOWN SHIFTED EXTREMELY HARD AT ROAD SPEED WHILE ALONG SIDE ANOTHER VEHICLE. THE WIFE WAS EXTREMELY SCARED AND I AM AFRAID IT WILL HAPPEN AGAIN AND CAUSE DAMAGE TO THE TRANSMISSION.

WITH LESS THAN 700 MILES ON THE NEW CAR, MY INSTRUMENT CLUSTER WENT BLACK. I TOOK IT TO THE SELLING DEALER WHO KEPT IT FOR SEVERAL DAYS AND SAID THEY COULDN'T REPLICATE THE ISSUE. I WAS INFORMED WHEN THEY RETURNED MY CAR THAT WHEN THEY FIRST STARTED THE CAR MY ISSUE WAS NOT THERE. WE RECEIVED SEVERAL TEXT MESSAGE WARNING FROM LINCOLN. PHOTO ATTACHED.

TWICE I HAVE RECEIVED THE MESSAGE 'POWER STEERING FAULT' WHEN STARTING MY CAR. WHEN THIS HAPPENS THE STEERING WHEEL WILL NOT MOVE OR IS HARD TO MOVE. LUCKILY I HAVEN'T BEEN DRIVING DOWN THE HIGHWAY WHEN THIS HAS HAPPENED. I HAVE SEEN RECALLS FOR OTHER VEHICLES REGARDING THIS ISSUE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING OBAUGH FORD INC. (13 LEE JACKSON HWY, STAUNTON, VA) ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

MY VEHICLE'S POWER SHUT DOWN WITHOUT ANY WARNING ON BUSY CITY STREET (3 LANE ROAD). I WAS UNABLE TO STEER OR BRAKE. I HAD TO COAST OFF THE ROAD UNTIL CAR STOPPED. THEN I PUT IT INTO PARK. IT RESTARTED AND DROVE FINE AFTER THE RESTART. VERY SCARY. THANKFUL I WASN'T DRIVING 70 MPH ON BUSY INTERSTATE. THROTTLE BODY REPLACED RECENTLY AS ENGINE HAD BEEN BUCKING AND WASN'T ACCELERATING WHEN GAS PEDAL WAS DEPRESSED.

SOMEONE AT THE COMPANY EVIDENTLY DOES NOT UNDERSTAND THE AUTO ASSEMBLY PROCESS WHEREIN THE COMPONENT SUPPLIERS ARE REQUIRED TO WAREHOUSE COMPONENTS AND ASSEMBLIES FOR JUST IN TIME DELIVERY TO THE ASSEMBLY PLANTS. COMPONENTS AND ASSEMBLIES ARE STORED AND DELIVERED AS RETRIEVED , NOT IN ORDER OF MANUFACTURE, SO THE THE LAST PARTS DELIVERED MAY HAVE BEEN BUILT MONTHS BEFORE DELIVERY. BY SETTING A DEADLINE MANUFACTURE DATE OF MARCH 2013 FOR VACUUM BOOSTER ASSEMBLY YOU ARE ASSUMING THAT ALL THE DEFECTIVE PARTS HAVE BEEN PURGED FORM THE SYSTEM, WHEN THAT IS PROBABLY NOT THE CASE. SO MY 2013 LINCOLN MKX #2LMDJ6JK2DB[XXX] COULD POSSIBLY HAVE A VACUUM BOOSTER ASSEMBLY MANUFACTURED IN 2012, YET YOUR SYSTEM REFUSES TO ALLOW REPLACEMENT. THIS IS TOTALLY UNFAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

2014 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO WHEEL LUG NUTS ON VEHICLE BEING HAZARDOUS ON THE ROAD. *LD THE CONSUMER STATED THE LUG NUTS BECOME OVER HEATED. DUE TO THIS FAILURE, THE ISSUED LUG WRENCH WAS UNABLE TO SLIP OVER THE HEATED LUG NUTS. *JS