LINCOLN Complaints

19C03 RECALL WAS PERFORMED ON 4/22/19 AND THE INSTRUMENT PANEL HAS GONE BLANK 7 TIMES OVER THE PAST 30 DAYS AND HAS BEEN IN THE LOCAL DEALERSHIP FOR A TOTAL OF 3 TIMES. I AM TOLD THAT THEY DO NOT HAVE A FIX. SOMETIMES THE SCREEN IS BLANK ON START UP AND SOMETIMES IT GOES BLANK WHILE DRIVING. IN EVERY CASE AFTER ABOUT 20 MINUTES THE SCREEN WILL BEGIN TO OPERATE CORRECTLY. THERE IS NO PATTERN AS TO WHEN THIS ISSUE WILL OCCUR SO IT HAS BEEN IMPOSSIBLE TO GET IT TO THE DEALERSHIP WHEN IT IS BLANK. THIS HAPPENED ON MAY 1,6,7,15,17,19,AND 21.THIS IS A SERIOUS SAFETY ISSUE. HOPEFULLY LINCOLN WILL HAVE THIS ISSUE RESOLVED SOON.

THE ENGINE STARTED STALLING WHEN CRANKING UP IN A PARKED POSITION, AFTER FILLING UP WITH GAS, BUT LATELY IT ALSO STALLS JUST WHEN CRANKING UP IN A PARKED POSITION. THE ENGINE LIGHT IS ON.

A VEHICLE STOPPED SUDDENLY IN FRONT OF ME BECAUSE A CAR DID THE SAME IN FRONT OF THEM. I BRAKED SUDDENLY BUT IT FELT LIKE MY VEHICLE WAS BEING PUSHED FROM BEHIND, MY STEERING WHEEL AIR BAGS DEPLOYED SO DID THE SIDES. THE AIR BAGS DEPLOYED BEFORE THE IMPACT BLINDING ME AS I REAR ENDED THE CAR IN FRONT. I SUFFERED BURNS, BRUISES, NECK INJURIES AND LOWER BACK PAIN. I WAS DRIVING NO MORE THAN 25-30 MILES PER HOUR. MY CAR WAS A TOTAL LOST AND I HAD OWNED IT FOR LESS THAN A YEAR.

MY CAR HAS HAD THE BRAKE PEDAL GO ALL THE WAY TO THE FLOOR ON MULTIPLE OCCASIONS, WHILE THE VEHICLE WAS IN MOTION, OVER THE PAST COUPLE OF YEARS. IT WOULD SUDDENLY GO SOFT/SPONGY AND BRAKING DISTANCE WOULD INCREASE DRAMATICALLY. THE PROBLEM WOULD OCCUR WHENEVER THE VEHICLE WAS IN MOTION, QUITE RANDOMLY, EVERY COUPLE OF MONTHS. I HAVE BROUGHT IT TO SEVERAL FORD DEALERS, AND NONE OF THEM EVER HAD A LEGITIMATE FIX, ONLY SAYING THAT THE SPONGY BRAKE PEDAL RESOLVES ITSELF AFTER AWHILE, AND IT WOULD EVENTUALLY, BUT THE ISSUE WOULD ALWAYS RETURN AGAIN. THE FORD/LINCOLN DEALERS SAID THE ISSUE OF THE UNUSUALLY SOFT BRAKE PEDAL WAS RELATED TO THE ABS SYSTEM. RECENTLY, I WAS INVOLVED IN AN ACCIDENT BECAUSE WHILE THE VEHICLE WAS IN MOTION, THE BRAKE PEDAL ISSUE RETURNED, AND I WAS NOT ABLE TO BRAKE IN TIME, AS THE PEDAL WENT ALL THE WAY TO THE FLOOR, AND THE CAR DID NOT STOP AS IT NORMALLY WOULD HAVE. THIS IS A CRITICAL SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.

ON 5/18/19, CAR WAS SITTING OUTSIDE ALL DAY. THE TEMPERATURE REACHED95 DEGREES THAT DAY. THAT NIGHT AS I WAS LEAVING, I DECIDED TO OPEN THE SUNROOF AND WHEN I HIT THE BUTTON, THE PANEL WOULD ONLY OPEN 1/2 INCH. I THOUGHT SOMETHING WAS BLOCKING IT SO I CLOSED IT BACK. WHEN I DID THAT, THE INSIDE SUNROOF PANEL MATERIAL STARTED WRINKLING UP. I PROCEEDED TO OPEN AGAIN AND THE SAME THING HAPPENED. I LEFT IT ALONE UNTIL THE NEXT DAY. I TRIED OPENING IT AGAIN AND THE NEXT TIME I HEARD SOMETHING SNAPPED. AS I WAS INVESTIGATING THE INSIDE PANEL, IT HAD RIPPED. IT LOOKED AS THOUGH THE SUN HAD MELTING THE PLASTIC AND AS IT COOLED, WHEN THE SUNROOF OPENED, IT RIPPED THE INSIDE PANEL COVER. NOW, THIS HAVE TO BE REPLACED. THERE NEED TO BE BETTER ANOTHER TYPE OF MATERIAL THAT'S NOT AFFECTED BY THE SUN AND ALSO A BETTER TINT TO PROTECT THE GLASS FROM GETTING TO HOT AND CAUSING TRAPPED HEAT TO MELT PLASTIC AND/OR ADHESIVE TO COME APART. THIS IS A HAZARD IF THE SUNROOF CAN'T OPEN IF FIRE, CRASH, OR SMOKE IS TRAPPED INSIDE THE VEHICLE. I HAVE A INFANT AND TWO DOGS THAT RIDE IN THIS VEHICLE.

WHILE DRIVING APPROXIMATELY 55-60 MPH ON THE HIGHWAY, MY 2013 LINCOLN MKS SUDDENLY LOST POWER STEERING. STEERING WHEEL WAS PRACTICALY LOCKED. WITH TWO HANDS AND ALL MY STRENGTH I WAS ABLE TO JERK THE VEHICLE TO THE SIDE OF THE ROAD. IT WAS A VERY FRIGHTENING SITUATION. WHEN STOPPED, A "SERVICE POWER STEERING NOW" PROMPT APPEARED. VEHICLE HAS 208K MILES AND ACCORDING TO DEALERSHIP, LINCOLN RECALL WOULD ONLY COVER VEHICLES UNDER 150K.

BACKED UP VEHICLE STOPPED SHIFTED TRANSMISSION TO DRIVE PRESSED ACCELERATOR VEHICLE ROCKETED BACKWARD BECAUSE SHIFT CABLE DISLODGED FROM ATTACHMENT ON TRANSMISSION.

'TAKATA RECALL' I WAS DRIVING AND WAS IN A CAR ACCIDENT. THERE WAS MAJOR DAMAGE THE FRONT OF MY CAR AND THE AIRBAGS NEVER DEPLOYED.

ON 5/11/19, I WAS DRIVING ABOUT 50MPH WHEN THE ENTIRE DASH WENT DARK, WHICH ALSO CAUSED THE ENGINE TO STOP RUNNING (WITH 3/4 TANK OF GAS) AS I LOOKED AT AN 'ALL POWER OFF' DISPLAYED IN THE INFORMATION AREA OF THE DASH (THAT NORMALLY DISPLAYS THE TRIP MILEAGE INDICATOR). I IMMEDIATELY PRESSED THE EMERGENCY FLASH BUTTON WHICH WORKED. FORTUNATELY, I WAS IN THE RIGHT HAND LANE AND HAD ENOUGH SPEED TO SIMPLY COAST TO A SAFE AREA ON THE RIGHT SHOULDER. WITH THE ENGINE NOT RUNNING, I FELT I HAD ONE CHANCE TO USE THE POWER BRAKE PEDAL TO STOP THE CAR. HAD THIS OCCURRED IN A DIFFERENT PLACE, MY ENTIRE FAMILY COULD HAVE BEEN KILLED AND NO ONE WOULD HAVE KNOWN THE REASON WAS DUE TO 'CAR FAILURE'. I LOOKED ON THE INTERNET AND FOUND A NUMBER OF COMPLAINTS ABOUT THE ENGINE JUST STOPPING THAT HAVE BEEN DOCUMENTED WITH CASES SENT TO NHTSA. THEIR FRUSTRATION IN SUMMARY IS THIS: THE SERVICE DEPARTMENT SAYS THEY CAN'T REPRODUCE THE PROBLEM. TO BE CLEAR; I JUST RECEIVED A CALL FROM MY LINCOLN DEALERSHIP ON 5/15/19, AS THE SERVICE REP SAID THEY CAN'T FIND A COMPUTER ERROR CODE FOR THE PROBLEM, AND THERE IS NOTHING ELSE THEY CAN DO AT THIS POINT IF THEY CAN'T REPLICATE THE PROBLEM. AT THIS POINT, I BELIEVE THAT IF YOU SEE SOMETHING FAIL, AND DON'T RESOLVE IT, YOU'LL SEE IT AGAIN. THEREFORE, I DON'T TRUST THIS CAR AS SAFE TO DRIVE. IT IS NOT AN ACCEPTABLE OPTION TO HEAR THAT YOUR SERVICE DEPARTMENT CAN'T REPRODUCE THE PROBLEM. THIS MAY REQUIRE YOUR DESIGN ENGINEERS TO BE INVOLVED. THE QUESTION IS SIMPLE, 'WHAT ITEMS CAN CAUSE THE COMPUTER TO 'ALL POWER OFF'. NO MIDDLE GROUND HERE AS IT IS A LIFE THREATENING ISSUE THAT I JUST LIVED THROUGH.

TAKATA RECALL. AT A SLOW SPEED, WITH THE FOOT ON THE BRAKE, VEHICLE ACCELERATES. SPEED IS GENERALLY UNDER 10 MPH AND HAS HAPPENED DURING TURNING...EITHER LEFT OR RIGHT. SPECIFICALLY: IT HAPPENED ONCE TURNING LEFT INTO A PARKING SPOT; IT HAPPENED MAKING A SLOW RIGHT HAND TURN ON A STREET; IT HAPPENED AGAIN DURING A LEFT HAND TURN INTO A PARKING GARAGE. WE TOOK IT TO A SHOP AND THE MECHANIC DROVE IT. IT HAPPENED TO HIM AS WELL, BUT I DON'T HAVE THE SPECIFICS FOR THE ONE INCIDENT, BUT HE ALSO EXPERIENCED THE BRAKES NOT ENGAGING NORMALLY TO THE POINT WHERE HE HAD TO PUSH EXTREMELY HARD ON THE BRAKE TO STOP THE VEHICLE. THE VEHICLE IS STILL WITH THE MECHANIC. I'M NOT SURE IF HE'S FINDING THE EXACT CAUSE OF THE PROBLEM. THE MASTER CYLINDER HAS BEEN REPLACE SO FAR, BUT 3 OF THE 5 OR 6 INCIDENTS OCCURRED AFTERWARDS. WE DID CONTACT THE LOCAL LINCOLN DEALERSHIP SERVICE DEPARTMENT AND THEY TOLD US THEY HAVE NEVER HEARD OF A SIMILAR INCIDENT. WE JUST PURCHASED THE VEHICLE SECOND HAND AND HAVE ONLY OWNED IT FOR 2 WEEKS. IT STARTED THE DAY AFTER PURCHASE. IT'S DANGEROUS AND WE DON'T KNOW WHERE TO TURN SINCE WE BOUGHT THE VEHICLE "AS IS". WILL FOLLOW UP WITH THE MECHANIC TOMORROW, 05/13/2019.