LINCOLN Complaints

Our 2020 Lincoln Nautilus with 60,000 miles will require replacement of the driver's door due to a crack in the door hinge area. This failure is similar to failures found in the Ford Edge and Lincoln Corsair of the same vintage. Online research proves this is a frequent failure due to inadequate door structural design in similar vehicles with as little as 30,000 miles usage. A 5 year old vehicle should not require door replacements due to a structural design especially when the design has proven to be faulty in other vehicles manufactured by Ford. Structural failure in this area can result in improper door closure and subsequent improper door opening resulting in possible occupant injuries.

Based on your previous Recall Number 24V954000 created December 20, 2024 I believe it needs to be expanded to my vehicle series. I will now be taking it into dealership for 3rd time because the system is not charging battery.

The 2017 Lincoln MKC requires a full engine replacement due to a serious, well-documented defect: coolant intrusion. This is a major issue that can destroy critical engine components, including the head gasket, cylinders, and even the engine block. Ford/Lincoln is aware of this problem. They issued multiple TSBs (22-2133 and 22-2229, to name a few), yet customers are not informed. Because there is no recall, if the car is out of warranty, dealers refuse to perform the necessary repairs unless the customer pays tens of thousands of dollars for something that is a known manufacturing defect, leaving them vulnerable to catastrophic engine failure and potential accidents, injuries or worse. This is a known manufacturing defect, and consumers should not bear responsibility for the resulting safety hazards. Ford/Lincoln must take immediate action and issue a recall before it leads to serious injuries or fatalities.

I’m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall—the dealer also said they do not know the procedure or replacement parts Ford will recommend to address the rear view camera recall on a later date. They also believe Ford will now replace the entire camera vs replace components. I have no problem with the approach to replace the camera if that’s the case. And I also realize this is not the dealership’s fault; however, there is a huge disconnect and communication gap from Ford quality that must be addressed. It’s been challenging to order parts for this recall and wait months, only to discover Ford no longer knows how to address a fix my vehicle needs. I appreciate if NHTSA could investigate ongoing issues and delay for this recall. I’m happy to provide more details if necessary. Thank you!

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not available. The dealer was not contacted regarding the unrepaired recall. The manufacturer was not contacted regarding the unrepaired recall. The contact had not experienced a failure.

While driving at approximately 65-70 mph on a major interstate, the engine experienced a sudden catastrophic failure without warning. This caused an immediate loss of power and power steering/braking assist, making the vehicle extremely difficult to control in high speed traffic. This sudden stall endangered my life and the lives of nearby motorists. A certified mechanic inspected the engine internals (via borescope) and identified that a valve seat had dropped in the #4 cylinder, causing it to impact and destroy the piston. This 'dropped valve seat' failure is a known defect in Ford/Lincoln 5.4L engines. It occurred despite my meticulous maintenance history and constitutes a latent manufacturing defect that creates an unreasonable safety risk on public highways.

There is a class action lawsuit for the 2019-2021 Nautilus with the 8F35 transmission, which is the same transmission that my 2022 Nautilus has. Ford has also issued multiple technical service bulletins (25-2154, 21-2389) regarding the 8F35 transmission. My transmission has had a catastrophic failure and began slipping out of gear while driving on the highway. The vehicle lost power several times while driving. The wrench light came on. I was able to make it to the dealership where they are quoting me for a total replacement of the transmission. One week prior, I brought the vehicle in to reprogram the PCM due to a recall alert I got from the Lincoln app. I was experiencing jerking and shuddering prior to the PCM reprogram, then within days of the reprogramming, the transmission completely failed.

Rear buckle incompatible with child booster seat, pressure has broken the buckle for the inflatable safety belts. Buckle housing has cracked open. This is a common complaint and should be a safety recall

The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that while in reverse(R), the rearview camera displayed a black image. The contact stated that upon shifting to drive(D), a message advising that the camera was unavailable was displayed. The vehicle was taken to the dealer, where the camera was reprogrammed; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the camera needed to be replaced. The vehicle was not repaired. While inspecting the vehicle, the dealer noticed that the front driver's side door panel was detaching and preventing the vehicle from unlocking. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure and confirmed that the recall remedy parts were not available. The failure mileage was approximately 119,000.

Door check and spot welds are broken. The car has less the 20,000 miles on it. I was told by the mechanic that he saw this issue with Ford Escapes, there was a recall on the drive side door for the welds failing.