2021 LINCOLN NAUTILUS Complaints

The driver's side door is cracked at the door hinge assembly. This is a widely documented defect. My door cracked at 50,000 miles. There are thousands of 2019-2024 Nautilus's with this defect. Lincoln wants $5,000 to replace the door. They offered $2,000 toward the repair. This should be a recall.

The contact owns a 2021 Lincoln Nautilus. The contact stated that while the vehicle was at the dealer for an oil change and trade-in, the contact was informed that the front driver’s side door had a crack and that the welding was cracked and loosened. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 92,800.

The transmission occasionally jerks/studders between second and third at acceleration and deceleration.

2021 Lincoln Nautilus Reserve 2.7-liter twin-turbocharged V6 with coolant intrusion caused by a blown head gasket on cylinder #6. Vehicle would not accelerate properly and lurch forward when the gas pedal was pressed over 25%. The issue was taken to the shop and not found. The issue progressed and was taken to the shop a second time. The issue was found from a misfire code on cylinder #6. Vehicle is currently being repaired.

Vehicle died in parking lot. The electronics all worked, it just would not start and would not go into any gear. Had to have it towed to dealer for repair. They replaced the PCM but it still would not start. They again replaced the PCM and a fuse. The vehicle started. This is the FOURTH time for the exact same issue. It died twice on the previous owner, once while on the highway. It also died twice for the mechanic while trying to diagnose / test drive the unit for the previous owner. We were lucky it died where it could be towed as it's an all wheel drive unit. It has also had an O2 sensor replaced, and the previous owner suffered wiring issues (replaced the engine bay body harness), sunshade recoil failed, abnormal noise in rear end when turning, etc. All issues were corrected. However, I am uncomfortable that these issues may re-occur. Another failure of the PCM and/or electrical issue could cause the unit to die in a situation that could be life threatening.

While driving on the highway my transmission died. Had it towed to a nearby forwad dealershiop, Owens Ford in Jarrett VA and they confirmed the transmission died at 51,600 miles.

The contact owns a 2021 Lincoln Nautilus. The contact stated that while opening the front driver’s door, there was a cracking sound coming from the door. While the vehicle was in for routine maintenance, the mechanic discovered that the front driver’s side door check arm stop bracket and door hinge were faulty. The vehicle was taken to the local dealer, who examined the vehicle and informed the contact that the front driver’s side door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact stated that the vehicle was previously repaired for the same failure. The failure mileage was 74,000.

Door check and spot welds are broken. The car has less the 20,000 miles on it. I was told by the mechanic that he saw this issue with Ford Escapes, there was a recall on the drive side door for the welds failing.

The contact owns a 2021 Lincoln Nautilus. The contact stated that while shifted to reverse(R) and depressing the accelerator pedal, the vehicle hesitated and then suddenly jerked backwards. The contact stated that the vehicle almost jumped into gear. The contact stated that later while driving and attempting to accelerate, the accelerator pedal was depressed and the vehicle hesitated and then jolted forward. The vehicle accelerated to approximately 60 MPH. The contact depressed the brake pedal, and the vehicle was jerking while attempting to slow down. The contact was able to stop the vehicle at a traffic light. The contact stated that the "WRENCH" symbol was displayed on the instrument cluster. The contact drove the vehicle back to the residence and then the vehicle was towed to an independent mechanic to be diagnosed. The mechanic had not diagnosed the vehicle but advised the contact that it was possibly a transmission failure and referred the contact to the dealer for assistance. The vehicle was towed to the local dealer. The dealer diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that there were no recalls associated with the VIN for the transmission. The failure mileage was approximately 101,000.

The contact owns a 2021 Lincoln Nautilus. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. In addition, it was noticed that the VIN was no longer associated with NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.