LINCOLN Complaints

The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V270000(Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2017 Lincoln MKX. The contact stated while driving approximately 30-40 MPH and depressing the brake pedal, the vehicle failed to respond. The contact stated that the vehicle was coasted downhill to decelerate. The contact pulled into a parking lot and engaged the parking brake to stop the vehicle. No warning light was illuminated. An independent mechanic was contacted. The vehicle was towed to an independent mechanic, where it was diagnosed that the rear brake hoses needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 25V544000(Service Brakes, Hydraulic). The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

My 2019 Lincoln MKZ check engine light came on. The repair shop said coolant was leaking into #3 cylinder from cracks in the engine block. Per alerts the shop receives from Ford, this is a known issue and there is no way to repair this issue. The engine will need to be replaced. My powertrain warranty ended 4 month earlier. My car has 45,500 miles on it. I talked to the dealership and they advised calling Lincoln directly. I call Lincoln and they confirmed this is a known issue. I was told that my car didn't meet the out of warranty criteria to receive any assistance to replace the defective engine. They wouldn't tell me what the parameters are and said I would need to pay the full cost to replace the engine. My understanding from the shop is they see many Escapes and MKZ with this engine issue but never seen one with this low of mileage. Lincoln told me to keep my replacement receipts in case there is a recall. I

The vehicle has now been at the dealership for almost two weeks. I drove the car in under its own power and was shocked to learn that it needs a new engine (long block) due to a known issue described in a Technical Service Bulletin (TSB) 19-2346 After doing my own research, I discovered that this is a widespread problem with the Ford 2.0L engine, and the dealership confirmed this by stating they’ve replaced hundreds due to this defect. I then contacted Ford directly, but was told by customer service that the vehicle is out of warranty, and nothing could be done. The Ford case number is [XXX]. Let me be clear: this is not normal wear and tear. A major engine failure at only 63,000 miles is completely unacceptable — especially in a Certified Pre-Owned (CPO) vehicle, which I was sold as reliable transportation. I now realize that Ford and its dealers have been knowingly selling vehicles with a manufacturing defect, without taking responsibility when those vehicles inevitably fail. This is a documented defect in the engine block, as acknowledged by Ford in the TSB. Yet there is no recall. Why? This issue poses a serious safety risk, not to mention a massive financial burden for consumers who trusted Ford’s certification and quality standards. It is deeply concerning that Ford has chosen to avoid accountability, leaving owners like myself to pay for expensive repairs stemming from your own design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Lincoln MKZ. The contact stated that while shifting into reverse(R), the image on the rear-view camera was frozen or distorted. The contact stated that on other occasions the screen was black. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the back over prevention camera needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

I am submitting this complaint regarding a recurring safety issue with the rear-view camera system in my 2014 Lincoln MKT. The camera intermittently fails to display a proper image when the vehicle is placed in reverse. Specifically, the screen either remains blank, displays a distorted image, or inverts the image entirely. These malfunctions significantly impair rear visibility and pose a safety hazard, particularly in environments with limited space or pedestrian traffic. I have narrowly avoided several incidents with other vehicles or pedestrians, due to this camera malfunction. I am aware that Ford Motor Company has issued a recall for similar rear-view camera defects affecting various models from the 2015 to 2019 production years. However, my vehicle—despite exhibiting identical symptoms—is not currently included in that recall. Given the nature of the defect and its potential to compromise driver and pedestrian safety, I respectfully request that the National Highway Traffic Safety Administration investigate this issue and consider expanding the scope of the existing recall to include the 2014 Lincoln MKT. I had an independent service center check the camera. The ASE-certified technician explained the issue appears to be a software problem that can only be handled by a Lincoln dealer. When I contacted a dealership, they said they were not aware of any fixes for the problem. When the camera malfunctions, a message pops up on my information screen in the vehicle that tells me "Camera is unavailable" and to "Contact the dealer." There were no other warning messages or lamps of any kind. I am prepared to provide photographic or video evidence of the malfunction upon request and am willing to cooperate with any further inquiries or inspections deemed necessary. Thank you for your consideration of this matter.

The contact owns a 2021 Lincoln Nautilus. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. In addition, it was noticed that the VIN was no longer associated with NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I have had this problem now for over a year, the backup camera on my 2016 Lincoln MKZ shows a panoramic view of the rear but things are reversed, left is on the right side and visa versa or the screen goes blank and a message states camera unavailable contact dealership. Sometimes it works okay but then goes into one of the two issues mentioned above. I talked with my dealership and they wanted to diagnose it, for a fee, or replace the camera which would be between $500 and $800 but I declined. You have had a few reports of this for the MKZ but just recently Ford issued a recall for this specific issue and symptoms for 2015 to 2019 Mustangs, Lincoln Navigators, Lincoln MKC, Edge, Fusion and others along with the entire F-series pickup trucks. The recall issued indicated a software issue and that any authorized dealership could replace the camera but when talking to my dealership today, Irwin Lincoln/Mazda in Freehold New Jersey, they said since my car/vin isn't currently under the current recall for this they would have to charge me a diagnostic fee and parts/labor to fix what they find. You need to include the 2015 to 2019 MKZ under this recall as I and others have had the exact symptoms indicated on the current recall for the backup camera.

I was driving and I hear a beeping sound,and my steering just stopped working and made it difficult to control the vehicle in a curve.. Recall Details: 2011–2013 Power Steering Electric Assist Loss •In June 2015, Ford issued Recall #15S18 (NHTSA Campaign 15V340000) for a range of vehicles—including the 2011 Lincoln MKS—due to a potential intermittent electrical connection in the steering gear. This defect could cause loss of electronic power steering assist, increasing steering effort and potential crash risk , I never received notification of this potential risk and it was lucky that my grandchildren was not in the car because I usually pick them up from school about the time this occurred. Just want to know what action can I take and how can you assist me?

Car stalls often. Was not able to go through intersection. Held up traffic. Another incident was I was almost rear ended when car lost power. This is dangerous and not just an inconvenience.