2023 MAZDA CX-5 Complaints

We were driving in a snowstorm during the daytime on a 2-lane highway with directional passing lanes (where it opens and closes, not crossing into oncoming lane to pass) from CO to UT. While passing a semi truck, with traffic in the oncoming lane, and behind us, the auto-braking activated. There were no vehicles in front of us. The alert went off, and the car rapidly slowed from 70 to 35, and applying the gas did not resolve the issue. This almost caused a rear end collision by other cars also trying to pass the semi. We think it was either caused by slush thrown up by the passed truck tires, or a slight curve in the road that made the computer think that someone was in front of us. Whatever it was, it was very dangerous to have the brakes slammed on on a snow road with vehicles all around us.

Loud suspension clunks at low speeds of 5-25 mph. Dealership has found no visual representation of damage or evidence of part failure. Audibly it sounds like suspension is failing from road use from city driving. Extremely loud and rough ride over typical city streets.

Shock absorber severe noise driving over road imperfections , lower front ball joint failure full pull through of the joint off of the control arm assembly pulling the cv axle apart and basically having the front wheel more or less completely separate from the body where the vehicle is no longer moveable

My ball joint failed on my brand new 4 month old vehicle at mile 2077. You absolutely have the ability to inspect it if you would like. This caused a MAJOR safety issue to both me and people around me as I lost complete control of my vehicle. Luckily, no one was injured. I believe this is an independent claim thus far on a CX-50. Mazda claims they had it inspected but I never saw anything in writing but I did have a damage adjuster of my insurance checked it out. I was stated my an independent mechanic and a tow truck driver that I did not cause this and something failed. Mazda also claims the district manager has looked at the vehicle and they don’t know how or what happened but they do not claim responsibility even though my car is covered in warranty. There were no warning lights or anything that told me this was going to happen, when my control arm popped off it veered me into a curb and blew my tire, losing control of the car, and skidding to a stop across an intersection

To often does the safety system disable with what I'm told is dirt or fog by the dealer but I've had many newer vehicles with this safety suite of systems and none of them had this problem unless sensors cameras were full of snow. Possible camera or sensor issue not sure. My buddy has a Mazda cx5 never sees the system disable. Heavy rain does mine. Sometimes a little moisture and colder temperatures. I think it's worth investigating please. Thank you!

I bought a new Premium Plus CX-5 in April of this year. Since I bought the car, occasionally I hear a sharp click or snap from the dashboard, particularly when it's warm outside and I have the AC on. I have video footage of the sound multiple times, but Mazda says they cannot replicate it. It sounds like a rock hitting the windshield type sound, but it's electronic and inside the car. Multiple Mazda dealerships in So Cal confirmed the noise. It is because the vents are chrome, aka plastic wrapped in thin metal. When the car cools, these will snap but not break / do any damage. This has been confirmed by at least 5 others on the internet. Please see this thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The sunroof spontaneously exploded outward while my wife was driving on the interstate. She was not near other vehicles or under an overpass for flying debris. We have had the vehicle for only 9 months and she works from home so it is kept in a garage for the majority of its life. It has not encountered any hail damage either. The sun shade was closed thankfully so my wife was fine but the anxiety it has caused her is immeasurable. This is a common occurrence as can be seen by any Google search indicating many people experiencing this issue. Most auto makers are not accepting responsibility for defects in manufacturing. The NHTSA has a duty to keep people safe and hold auto makers accountable for problems they are manufacturing. Exploding sunroofs are not safe and it is a major problem in the industry. There are countless testimonials and legal action being taken about this issue.

At 2:00 on a clear afternoon I was slowly coasting into a right hand turn into a parking space, and lightly tapping the brake to finalize the stop, when the car accelerated HARD forward over a curb and a sidewalk into the brick wall of a building. Airbag was deployed. My injuries were a nasty wrist contusion and bloody gashes where the airbag "door" deployed and I also had complete seatbelt brusing on my throat, chest and across my abdomen. This after traveling a mere 7-8 feet. At the time I was very shaken up and incredulous that such a thing could have happened logically, and conceded that perhaps I had made a mistake somehow. As I settled down later I became dubious, especially when I got behind the wheel of my rental car and 100% when I sat in my actual car at the wrecking yard. I am crystal clear I was depressing just the brake. Even if I had accidentally hit the accelerator instead of the brake (I did not) it would not have accelerated to the degree that it did. I am now scared of my car and am just hoping it is declared totaled by my insurance so I don't have to drive it again - any car but that one.

The rear lift gate came open while driving on the freeway on ramp. No buttons were pushed to open the lift gate. I had to pull over to the side of the road to safely close the lift gate.

Mazda CX-5 Premium Between May and September this year, the MyMazda app has alerted me two times that the oil level was low. I manually checked and it was indeed low. The first time I brought it to a Firestone service center to have it checked and they verified that the level was down considerably to the bottom dot on the stick. They said to bring it to the dealer. I brought it to the dealer and they said they could not find any leaks and to come back in 1000 miles. I did that and they only checked the dipstick to make sure the level was fine and sent me on my way. The same exact thing happened again a week ago and I topped off the oil then made an appointment. The dealer said that I should not have done that and now they could not verify for themselves that the oil was in fact low. They disregarded the message that the MyMazda app sent me and did not care that I documented and took photos of the dipstick. They had to see it for themselves. They said to come back 1000 miles and not add oil if it is low. I said to the representative at the dealer that I had seen mentions about high oil consumption online and they stated it was only turbo models. I bought my car October 2022 and it has had this oil issue twice in 20,000 miles. That is scary and unacceptable.