2017 MAZDA CX-5 Complaints

I HAVE A 2017 MAZDA CX5 TOURING MODEL, WITH 39K MILES. THE WINDSHIELD WIPERS FAILED ON 10/16/2020. MY DEALER PICKED UP MY CAR TODAY, AND DETERMINED THAT THE BODY CONTROL MODULE FAILED. SINCE MY CAR WAS OUT OF ORIGINAL WARRANTY, I HAD TO PAY THE $100 DEDUCTIBLE FROM THE EXTENDED WARRANTY PURCHASED WHEN THE CARE WAS NEW, FROM THE MAZDA DEALER. NOW, CONSIDERING THE 187,000 MAZDA 3'S RECALLED FOR THE SAME FAILURE, I AM OUTRAGED THAT I HAD TO PAY ANYTHING FOR THIS REPAIR. IF THIS FAILURE HAPPENED WHILE DRIVING IN SNOW OR RAIN, THE SAFETY OF MY FAMILY WOULD HAVE BEEN AT SIGNIFICANT RISK. THIS FAILURE CAME OUT OF NO WHERE, THERE WERE NO PRIOR ISSUES WITH THE FRONT WINDSHIELD WIPERS. I WAS AT A LOCAL LOWES SHOPPING, AND WHEN I WENT TO CLEAN THE WINDSHIELD, THE FLUID DISPENSED, BUT THE WIPERS WOULD NOT ACTIVATE. I DID CHANGE THE PROPER FUSE, BUT THAT HAD NO POSITIVE EFFECT. ALSO, I NOTED THAT 187,000 MAZDA 3 MODELS WERE RECALLED FOR THE SAME MODULE FAILURE.

DRIVING ON A HIGHWAY @ 65 MPH (NO OTHER VEHICLES AROUND & NOT UNDER A BRIDGE) WHEN WITHOUT WARNING, THE MOONROOF EXPLODED OUTWARD. SOME GLASS PIECES FELL INTO THE VEHICLE, BUT THE MAJORITY EXPLODED OUTWARD.

RED PAINT CHIPS EXTREMELY EASILY. HAVE HAD THIS CAR FOR LESS THAN ONE YEAR AND DRIVEN LESS THAN 5,000 MILES BUT HAVE LOTS OF CHIPS ON THE HOOD, FENDERS, ROOF AND DOORS. GIVEN THIS PAINT IS AN EXTRA CHARGE I WOULD NOT EXPECT THIS. DROVE MY PREVIOUS VEHICLE FOR 10 YEARS AND DIDN'T HAVE AS MANY PAINT CHIPS AS I DO ON THIS AFTER ONLY A YEAR.

RATTLE/ KNOCKING SOUND AS FRONT SUSPENSION MOVES UP/DOWN. NOISE COMES FROM AROUND THE UPPER FRONT STRUTS. THIS SOUND CAN IS BE HEARD CLEARER AT HIGHWAY SPEEDS.

DRIVERS SEAT FEELS LIKE SPRINGS OR COILS PUSHING ON MY TAIL BONE AND LUMPS THAT HURT THIGH PART OF LEG. FEELS LIKE SOMETHING COULD BE LOOSE AS THE LUMPS GO FROM TAIL BONE, WHOLE BOTTOM LIKE A BAR ACROSS SEAT TO THIGHS TO JUST TAIL BONE. THIS IS THERE ALL THE TIME FROM JUST GETTING INTO CAR AND GETS WORSE BECAUSE IT REALLY IS PUSHING ON BOTTOM. SEEMS LIKE SEATING COIL OR FRAME COULD BE PROBLEM. I DID RETURN TO DEALER BUT NO ONE THERE COULD FEEL IT. IT IS STILL UNDER WARRANTY. NO PICTURES AS NOT VISIBLE HAPPENS ONLY WHEN SEATING ON IT. THIS PROBLEM COULD CAUSE INJURY TO MY SPINE/BACK. *TR

WHILE DRIVING DOWN THE HIGHWAY IN MY 2017 CX5, THE SUNROOF EXPLODED SENDING GLASS THROUGHOUT THE CAR. IT WAS A SUNNY DAY, AND NO APPARENT DEBRIS FLEW UP FROM THE ROAD. EXTREMELY SCARY INCIDENT.

CODES APPEAR ON THE DASHBOARD SHOWING BRAKE DYSFUNCTION, SMART BRAKE SYSTEM DISABLED, MASTER ERRORS, AND MULTIPLE OTHER ERROR MESSAGES. NAVIGATION TURNS ON BY ITSELF AND FLASHES AND MOVES OR CHANGES LOCATIONS. THE VEHICLE WILL BRAKE BY ITSELF WHILE DRIVING ON THE FREEWAY WHEN NOTHING ELSE IS AROUND NEAR ME (AT THE TIME) AND WILL DRIVE TO THE SIDE AT LIGHTS WHEN OTHER CARS ARE THERE.

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE REAR PASSENGER OVER SENDER DETACHED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER (FAIRWAY MAZDA LOCATED AT 10101 ABERCORN EXTENTION, SAVANNAH, GA 31406 PHONE NUMBER 912-927-1000) WHO DID NOT DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED TWICE WITH THE FRONT PASSENGER SIDE, AS WELL AS THE FRONT DRIVER SIDE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS ABLE TO MOUNT THE PASSENGER AND DRIVER SIDE UP WITH TEMPORARY WIRING UNTIL A PERMANENT REPAIR WAS ABLE TO BE PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST WITH THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

HELLO, THIS CAR WAS LEASED BACK IN OCT 2017 AS A BRAND NEW CAR FROM GARDEN CITY MAZDA (NY). SIX MONTHS AGO (JULY 2019), WE BROUGHT THE CAR TO THE SERVICE TO CHECK THE HUGE VIBRATIONS WHEN BRAKING. THEY FOUND A LEFT REAR BRAKE CALIPER WAS LEAKING AND FAILED CAUSED PLATE (ROTOR) AND PAD DAMAGE. CAR WAS ONLY DONE 5731 MILES. THEY HAVE REPLACED THE LEFT REAR ROTOR, PADS AND CALIPER. THEN RESURFACED (RR) ROTOR AND PADS. AFTER 6 MONTHS TODAY (JAN 3RD 2020), WE HAD TO TAKE THE CAR TO THE SERVICE BECAUSE OF THE VIBRATIONS RE-OCCURRING WHEN BRAKING AS IT WAS VERY CONCERNING. CAR IS DONE 9744 MILES TO DATE. AND THIS TIME IT WAS BOTH FRONT BRAKE PLATES (ROTORS) AND PAD ARE WORN OUT. THIS CAR IS ALMOST DAILY DRIVEN (4-5 DAYS A WEEK) AND HAVE LOW MILEAGE DUE TO THE LOW DISTANCE (+-10 MILES/DAY) IT WAS DRIVEN PER DAY. AND WE HAD TO CHANGE THE BRAKES TWICE WITHIN LESS THAN 10K MILES. MAZDA SERVICE AND MAZDA (MANUFACTURER) CLAIMS THIS IS DUE TO REGULAR WEAR AND TEAR AND CAR MUST BE SITTING THERE FOR A LONG. WHICH I DO NOT BELIEVE IS A VALID STATEMENT FROM MAZDA AS AN EXPERIENCE CAR OWNER AND A DRIVER. I HAD OTHER CARS THAT WERE SITTING ON MY DRIVE WAY LONGER THAN THIS CAR AND NEVER HAD THIS MANY BRAKE ISSUES. BRAKE FAILURES ARE VERY DANGEROUS AND PUT EVERYONE AT RISK. MY CONCERN IS THAT THE BRAKE COMPONENTS USED IN 2017 MAZDA CX5 IS NOT UP TO US CONSUMER SAFETY STANDARDS AND NOT SUITABLE FOR THE WEATHER CONDITIONS WHERE THE VEHICLES WERE SOLD. REALLY APPRECIATE IF YOU CAN INVESTIGATE THIS ISSUE FURTHER AND I HOPE THAT WILL HELP SO MANY CONSUMERS USING THESE VEHICLES TODAY AND FUTURE. FOUND MORE COMPLAINS ON: HTTP://WWW.CARPROBLEMZOO.COM/MAZDA/CX-5/BRAKE-DISC-PADS-PROBLEMS.PHP THANKS VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2017 MAZDA CX-5 WITH SOUL RED METALLIC PAINT, ONLY 19000 MILES IS EXHIBITING SMALL CHIPS IN THE PAINT. WE ARE NOTICING CHIPS ON THE HOOD, ROOF, FRONT SIDE PANELS AND DOORS. NORMAL DRIVING CONDITIONS IN UPSTATE NY. WE HAD A 2014 CX-5 WITH THE SAME COLOR AND THIS DID NOT HAVE THE SAME PROBLEM. WE EVEN PAID AN EXTRA $595 FOR THIS SPECIAL 'PAINT' THAT NOW LOOKS HORRIBLE!