2013 MAZDA CX-5 Complaints

IN GARAGE (THANK GOODNESS & NOT ON ROAD). PUSHED BUTTON TO START ENGINE, IT TURNED OVER BUT WOULD NOT STAY STARTED, LIKE NOT GETTING ENOUGH GAS. TRIED 5 MORE TIMES TO DO THIS WITH SAME RESULT. THE KICKER IS, ONCE IGNITION WAS PUSHED TO TURN ON, I COULD NOT GET IT OFF SO THAT ALL ELECTRICAL EQUIPMENT WOULD SHUT DOWN. WAS TOLD BY MAZDA SERVICE PER CALL TO DISCONNECT NEGATIVE BATTERY CABLE ......WHICH SHUT EVERYTHING OFF. CAR WAS TAKEN ON A FLAT BED TOW TRUCK TO DEALERSHIP. STILL UNDER A CERTIFIED PRE OWNED WARRANTY, BIG JOKE! I WAS TOLD I WOULD HAVE TO PAY $110. JUST TO GET A DIAGNOSTIC TO FIGURE OUT THE PROBLEM. WAS TOLD THIS AM BY SERVICE MANAGER PROBLEM WAS A MASS AIR FLOW SENSOR, NOT COVERED UNDER WARRANTY. HOW CAN THAT BE WHEN MY EXTENDED WARRANTY PAPERWORK READS, ".....WITH NO DEDUCTIBLE ON COVERED COMPONENTS." AND THIS IS AN EXTENSION OF THE 36 THOUSAND MILE WARRANTY, I HAVE HAD THIS CAR 27. EMISSION RECALL FIXED IN FEB. 2016. THIS IS COSTING ME ALMOST $500. I WILL BE TRADING THIS 4 CYLINDER SKYACTIV SLUG ASAP.

THE POWER DRIVER'S SEAT RECLINES SUDDENLY WHILE DRIVING. WILL GO FROM ORIGINAL POSITION TO COMPLETELY LAID BACK WITHOUT STOPPING. I CAN'T LET ANYONE TALK SIT BEHIND ME FOR FEAR OF CRUSHING THEIR KNEES OR LEGS. ALSO HAPPENS AFTER EXITING THE VEHICLE. WILL WALK BACK TO CAR TO FIND THE SEAT FULLY RECLINED. THIS HAPPENS ALMOST EVERY TIME I DRIVE THE CAR BUT ESPECIALLY ON DAYS WHEN RUNNING ERRANDS AND IN AND OUT OF CAR MULTIPLE TIMES. CAR ALSO HESITATES WHEN ENGINE IS "COLD". SUDDEN LOSSES OF POWER WHILE DRIVING. CAR JUST SEEMS TO NOT WANT TO ACCELERATE AT TIMES.

THE CX-5 COMES EQUIPPED WITH A POWERED DRIVER SEAT ADJUSTMENT CONTROLS. AT 20,000 MILES, THE CAR STARTED SPONTANEOUSLY RECLINING, AFTER YOU TURN OFF THE ENGINE, STEP OUTSIDE, AND CLOSE THE DRIVER DOOR. WARNING: IT IS VERY POWERFUL MOTOR IN TERMS OF TORQUE, AND A HUMAN CANNOT PREVENT ITS DESCENT BY PUSHING BACK ON IT. THE SEAT CONTINUES TO RECLINE, AS THOUGH THE BUTTON IS DEPRESSED -- EVEN WHEN IT MAKES CONTACT WITH A SOLID OBJECT -- OR A PERSON. SMALL CHILDREN IN CAR SEATS DIRECTLY BEHIND THE DOOR WERE BRUISED AND TERRIFIED FOR DAYS AFTER THE INCIDENT (HAPPENED 2-3 TIMES BEFORE WE STOPPED USING IT). IT HAPPENS AFTER YOU TURN OFF ENGINE AND LEAVE THE CAR. NORMALLY, BUT NOT ALWAYS, QUICKLY JUMPING BACK INTO DRIVER SEAT AND PUSHING THE BUTTON TO THE OPPOSITE DIRECTION, WILL REVERSE THE SITUATION. HOWEVER, ON ONE OCCASION, THIS WOULD NOT WORK, AND UPON RETURNING TO THE CAR TO FIND THE SEAT IN THE FULLY RECLINED POSITION, I HAD TO DRIVE HOME THIS WAY. AGAIN, IT DOES NOT STOP RECLINING UPON SENSING THAT IT HAS MADE CONTACT WITH AN OBJECT (AS AN ELEVATOR MAY DO). THE EVENT HAPPENS WHILE THE VEHICLE IS STATIONARY, IN PARK, WITH THE ENGINE TURNED OFF, AND THE DOOR IS CLOSED. THERE ARE NO OBJECTS LODGED IN THE VICINITY OF THE CONTROLS, THAT MAY BE INADVERTENTLY DEPRESSING ON THEM. THE SHOCK OF THE DOOR BEING CLOSED, APPEARS TO BE TRIGGERING IT. NOTE, THERE IS NO SEAT MEMORY ON THIS MODEL, SO IT IS ALSO NOT A CASE OF THE SEAT PRESETS BEING ADJUSTED FOR A DIFFERENT DRIVER. WE DO NOT HAVE VIDEO OF THE EVENT, AS EACH TIME IT HAPPENED, WE WERE FOCUSED ON SAVING THE CHILDREN INSTEAD. A PHOTOGRAPH OF THE SEAT IN FULLY RECLINED POSITION CAN BE PROVIDED, BUT DOES NOT DOCUMENT OR PROVE HOW THE SEAT ARRIVED INTO THIS POSITION, UNFORTUNATELY.

DURING A LONG HOLIDAY TRIP, WHILE DRIVING DOWN US 19 AT 65 MPH OVER THE NEW RIVER GORGE BRIDGE THE ENGINE STARTED REVVING / SURGING, WITH RPMS GOING UP AND DOWN, WHEN THE CAR SUDDENLY LOST POWER AND DECELERATED RAPIDLY. THE TRACTION CONTROL SYSTEM (TCS) LIGHT WAS ON SOLID AND THE TIRE PRESSURE SYSTEM (TPS) LIGHT WAS FLASHING. WE HAD JUST LEFT A REST AREA AND WERE LESS THAN A MILE DOWN THE ROAD FROM WHERE WE PULLED ONTO THE HIGHWAY, JUST GETTING UP TO SPEED. I MAY HAVE JUST TURNED ON THE CRUISE CONTROL, BUT I CANNOT REMEMBER. THE WEATHER WAS WARM AND DRY. THE CAR HAD ABOUT 52,700 MILES ON IT. I PUT ON THE FLASHERS AND PRAYED THAT MOMENTUM WOULD CARRY ME OVER THE BRIDGE TO WHERE I COULD PULL OFF, THAT THE SEMI-TRACTOR-TRAILER TRUCK BARRELING DOWN ON ME WOULD GET IN THE OTHER LANE SOON, AND THAT NO ONE WOULD REAR END ME. MY MOM AND MY HUSBAND WERE IN THE CAR WITH ME. WE TURNED OFF THE CAR, WALKED AROUND THE OUTSIDE TO LOOK AT THE TIRES, LOOKED THROUGH THE MANUAL, AND TRIED TO DECIDE WHAT TO DO. AFTER ABOUT 15 MINUTES, I STARTED IT UP AGAIN, THERE WERE NO INDICATORS LIT UP ON THE DASH, AND THE CAR SEEMED TO BE BACK TO NORMAL, SO WE CONTINUED OUR TRIP. SINCE THEN WE HAVE DRIVEN ABOUT 800 MILES AND IT HAS NOT HAPPENED AGAIN. I HAVEN'T HAD A CHANCE TO CONTACT THE DEALER YET.

REAR BRAKES (ROTORS AND BRAKE PADS) PREMATURELY WORN OUT AT ~35K THIS LOOKS LIKE A DESIGN ISSUES AS THERE IS A TSB FOR IT, DO TO RUST FORMATION THAT MAKES THE BRAKE PADS STICK. MAZDA SHOULD HAVE BEEN PRO-ACTIVE. ALL THEY NEEDED TO DO WAS TO REMOVE RUSTED SPOTS AND APPLY SOME GREASE. NOW I HAVE A CASE OPEN WITH MAZDA CUSTOMER SERVICE TO SEE IF THEY WILL COVER IT AS WARRANTY ITEM.

RUNNING ERRANDS ON WAY HOME ON THE HIGHWAY WHILE ON A HILL SUDDENLY INCURRED LOSS OF POWER, CHECK ENGINE AND DRIVING STABILITY WARNING LIGHTS CAME ON. PRESSED GAS AND NO CHANGE IN SPEED. SPEED DROPPED FROM 45 TO 20 AND HAD TO MOVE TO SHOULDER. OTHER THAN LOSS OF POWER EVERYTHING ELSE FUNCTIONING NORMALLY. MANAGED TO RETURN HOME VIA BACK ROADS AND AVOIDANCE OF HILLS. SPEED IMPROVED SOMEWHAT ONCE COMPLETED CLIMBING HILL BUT AS NEARED HOME CAR'S SPEED TOPPED OUT AT 20 MPH, TOTAL TRIP 4 MILES OR SO. ONCE IN DRIVEWAY TURNED OFF CAR AND THEN STARTED AGAIN NEITHER THE CHECK ENGINE LIGHT NOR THE DRIVING STABILITY CAME ON AGAIN. CAR WELL MAINTAINED FIRST TIME THIS HAS HAPPENED IN 2 YEARS OF OWNERSHIP. WILL BE TAKING IT IN FOR SERVICE AND SEE IF PROBLEM CAN BE DIAGNOSED.

WITHOUT ANY ADVANCE WARNING MY REAR BRAKES BEGAN SCREECHING. I AM NOW OPERATING WITH REAR BRAKES THAT ARE METAL ON METAL.I SPOKE WITH THE SERVICE MANAGER AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND HE SAID IT'S NORMAL FOR BRAKES TO WEAR OUT AND IT IS PROBABLY NOT FROM A STUCK CALIPER. THIS BEGAN HAPPENING ONE WEEK AGO DURING NORMAL USAGE.

I FIRST STARTED HEARING THIS SCREECHING NOISE BACK IN MAY 2015, AFTER WHICH I TOOK IT TO THE DEALERSHIP THINKING WHATEVER IT WAS COULD BE COVERED UNDER WARRANTY. THEY CAME BACK SAYING THAT IT WAS DUE TO NOT HAVING ANY REAR BRAKE PADS LEFT AND MY ROTORS WERE SEVERELY DAMAGED. UNFORTUNATELY, THIS WAS DUE TO NORMAL WEAR AND TEAR AND NOT COVERED UNDER WARRANTY. AFTER FIXING THIS, IN AUGUST 2015, I STARTED TO HEAR THE NOISE AGAIN. TOOK IT BACK TO THE SAME DEALERSHIP COMPLAINING ABOUT THE SAME NOISE. THIS TIME, THEY STATED THAT IT WAS MY FRONT BRAKE PADS. GOT THIS FIXED AS WELL. NOW IT IS SEPTEMBER, AND I HEAR THE SAME EXACT SCREECHING NOISE AS I HEARD IN MAY. I DECIDED TO HAVE IT CHECKED AT ANOTHER DEALERSHIP BUT UNFORTUNATELY, DUE TO HOW THE PRIOR DEALERSHIP USED AN AIR IMPACT WRENCH TO PUT ON MY WHEEL LOCKS, THEY WERE NOT ABLE TO REMOVE THEM. IT ACTUALLY STRIPPED THE KEY AND NOW I AM STUCK WITH ANOTHER PROBLEM TO FIX. WHILE THERE, WE ASKED IF THIS MIGHT BE THE REASON BEHIND THE SCREECHING THAT WE HEAR, BUT THE MECHANIC STATED THAT THERE IS A SERVICE BULLETIN OUT ON THE REAR CALIPERS, ETC AND TO FIX IT IF A CUSTOMER COMPLAINS. NOW MY COMPLAINT IS HOW IS A CUSTOMER SUPPOSED TO BE AWARE OF THIS IF IT IS NOT MADE KNOWN TO US...AND INSTEAD, THE DEALERSHIPS TRICK US INTO REPEATEDLY RETURNING TO HAVE IT CHECKED, TAKING TIME OUT OF OUR BUSY WORK SCHEDULES. I ALSO DON'T AGREE WITH AT ONLY 30K, I HAD TO HAVE ALL MY BRAKE PADS CHANGED ALREADY! ALL THE OTHER CARS I'VE HAD, I DID AT AROUND 50K.

I WAS TRAVELING AT APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE WHEN MY TIRE PRESSURE INDICATOR, TRACTION CONTROL INDICATOR, LOW OIL INDICATOR, EMERGENCY CHECK ENGINE INDICATOR LIGHT ILLUMINATED. THE CAR APPEARED TO BE DRIVING NORMALLY SO I DROVE IT TO A NEARBY MEINEKE SHOP WHERE THEY RAN DIAGNOSTICS & REPORTED THEY WERE GETTING ERROR CODES P0571 & P02507. THEY FURTHER ADVISED THEY WERE NOT EQUIPPED TO FIX THE PROBLEM AND I HAD TO GO TO A MAZDA DEALERSHIP - THE CLOSEST WAS 20 MILES AWAY. WHILE ON MY WAY TO THE DEALERSHIP, (AGAIN TRAVELING APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE), EVERY LIGHT REMAINED ILLUMINATED. APPROXIMATELY 10 MINUTES INTO THE TRIP, MY PUSH-TO-START BUTTON STARTED FLASHING YELLOW, I LOST POWER TO THE CAR AND MY BRAKES WERE NOT RESPONSIVE. I COASTED TO THE SIDE OF THE ROAD WHERE I TURNED THE CAR OFF, NOT KNOWING IF IT WOULD TURN BACK ON. I ALLOWED IT TO SIT FOR ABOUT 5 MINUTES AND ATTEMPTED TO TURN IT "ON" VIA THE PUSH-TO-START. IT DID TURN ON AND ALLOWED ME TO CONTINUE DRIVING, (THIS TIME IN THE BREAK-DOWN LANE AT 25 MPH WITH MY HAZARD LIGHTS FLASHING). I MADE IT TO THE DEALERSHIP WHERE THEY NOTED THE CHECK-ENGINE LIGHT WAS ON. DIAGNOSTICS BY THE DEALERSHIP / MY INVOICE REVEAL THE "CAUSE" AS "61 P0302XRX BRAKE SWITCH, R & R 71 W" AND "1 LMIN07*5 MINI LP 7.5 FUSE" WITH A PART NUMBER OF BN7N-66-490. THE ISSUE WAS REPAIRED UNDER WARRANTY AS THE CAR IS LESS THAN 3 YEARS OLD / LESS THAN 25,000 MILES. I WAS ON VACATION 8 HOURS FROM MY HOME WITH THIS HAPPENED. I HAD 2 TEENAGERS IN THE CAR DURING THE FIRST FAILURE. THIS COULD HAVE BEEN REALLY, REALLY BAD HAD I BEEN TRAVELING IN THE LEFT LANE AS I BELIEVE I WOULD HAVE BEEN REAR ENDED WHEN THE CAR SUDDENLY SLOWED DOWN AND I LOST THE ABILITY TO BRAKE. THE OUT-OF-STATE DEALERSHIP WAS WONDERFUL; HOWEVER I BELIEVE THIS MAKE/MODEL NEEDS TO BE RECALLED FOR THIS ISSUE.

5 SECONDS AFTER STARTING THE VEHICLE IT SUDDENLY WENT INTO UNINTENDED ACCELERATION FROM 5MPH TO ABOUT 40 MPH. I IMMEDIATELY APPLIED THE BRAKES BUT THE CAR WOULD NOT SLOW DOWN OR STOP. I THEN SHIFTED INTO NEUTRAL WHICH DID NOTHING, THEN SHIFTED INTO PARK, WHICH DID NOTHING. STILL APPLYING THE BRAKES I TRIED NUMEROUS TIMES TO SHUT (PUSH BOTTON) IGNITION OFF BUT THAT WAS UNRESPONSIVE. I HIT A STREET SIGN WHICH SLOWED ME DOWN AND THE CAR FINALLY CAME TO A STOP BUT THE ENGINE WAS STILL REVING LOUDLY FOR ANOTHER SOLID MINUTE. I AGAIN WAS PUSHING THE IGNITION BUTTON AND THE CAR THEN SUDDENLY TURNED OFF.