2015 MAZDA CX-5 Complaints

I PULLED OUT OF A PARKING LOT AFTER HAVING THE VEHICLE PARKED THERE FOR ABOUT 2 HOURS- THE VEHICLE IS BRAND NEW WITH 725 MILES ON IT AND HAS BEEN DRIVEN ON CITY STREETS ONLY SINCE I'VE HAD IT. I PULLED OUT OF THE PARKING LOT, DROVE 1 BLOCK IN NO TRAFFIC, AND WHEN PARKED AT THE STOPLIGHT, NOTICED A BIT OF SMOKE/STEAM COMING FROM UNDER THE HOOD. NOT A LOT AND THE CAR WASN'T OVERHEATING. SINCE THE CAR WAS SO NEW, I DIDN'T KNOW WHAT TO THINK OF IT BUT THOUGHT MAYBE IT WAS A FLUKE. DROVE IT FOR 2 MORE ERRAND STOPS ON 30MPH STREETS AND THEN HOME. THE NEXT DAY I PULLED OUT OF MY DRIVEWAY AND NOTICED THE A/C ISN'T COOLING. I TOOK IT TO THE MAZDA DEALERSHIP THAT WEEK ASSUMING WHATEVER IS WRONG WOULD BE UNDER WARRANTY. THEY SHOWED ME A SMALL PINHOLE IN MY A/C COMPRESSOR AND INFORMED ME THAT A ROCK MUST'VE FLOWN THROUGH MY GRILL AREA AND LEFT A HOLE IN THE COMPRESSOR, CAUSING THE FREON TO LEAK. IT WOULD COST AROUND $1500 TO FIX AND ISN'T COVERED BECAUSE CONSIDERED "ROAD DEBRIS." THE BIGGEST ISSUE I HAVE IS THAT THE DESIGN OF THE GRILL IS SO OPEN, I CAN FIT MY ARM IN THERE. WHAT'S TO PREVENT THIS FROM HAPPENING AGAIN? EVERY TIME IT HAPPENS, THE PASSENGERS BREATHE IN FREON AND IT'S RELEASED INTO THE ENVIRONMENT. CLEARLY THE GRILL IS DESIGNED FAR TOO OPEN TO PREVENT FROM LARGE DEBRIS, LET ALONE A PEBBLE, DAMAGING THE A/C CONDENSER. SOMETHING NEEDS TO BE DONE TO RETROFIT THE OPENING AND PREVENT THIS FROM HAPPENING TIME AND TIME AGAIN. I DID RESEARCH AND DISCOVERED IT'S NOT UNCOMMON FOR THIS VEHICLE AND ONE PERSON REPORTED IT HAPPENING ON THE 2ND DAY OF HER OWNERSHIP AND THEN AGAIN A YEAR LATER. *TR

TRAVELING ON THE FREEWAY I HEARD A POP SOUND AND RIGHT AWAY NOTICED A HORIZONTAL CRACK FROM THE DRIVER SIDE OF THE WINDSHIELD. CRACKED TURNED OUT TO BE ABOUT 15 INCHES LONG. READING FROM THESE POST MAKES IT A FACT THAT THE WINDSHIELDS OF THE CX5 ARE DEFECTIVE. WHAT'S THE NEXT STEP? *TR

HAVE HAD THE CAR FOR APPROXIMATELY A MONTH AND HAVE GOTTEN 2 LARGE CHIPS IN THE WINDSHIELD FROM UNHEARD AND UNSEEN OBJECTS. UPON ATTEMPT TO REPAIR BY GLASS REPAIR COMPANY THE WINDSHIELD PROCEEDED TO CRACK OVER 15 INCHES. I AM REPLACING THE WINDSHIELD WITH NON OEM GLASS AS THERE APPEARS TO BE AN ISSUE WITH THE OEM GLASS CONSIDERING THE MULTIPLE REPORTS BY OTHER OWNERS. *JS

OUR VEHICLE IS EQUIPPED WITH THE "SMART CITY BRAKING" FEATURE THAT AUTOMATICALLY PREVENTS COLLISIONS AT LOW SPEED. THIS SYSTEM TRIGGERS THE BRAKES AND BRINGS THE VEHICLE TO A STOP WHEN AN OBJECT IS DETECTED IN FRONT OF THE VEHICLE. THIS SYSTEM HAS BEEN TRIGGERED BY STEAM CLOUDS COMING OUT OF SEWER GRATES AND HAS BROUGHT THE CAR TO A COMPLETE AND VERY UNEXPECTED STOP SEVERAL TIMES. NO REAL "OBJECT" WAS BEHIND THE STEAM CLOUD / YET BECAUSE OF THE WAY THE SYSTEM IS IMPLEMENTED IT DETECTED AN OBJECT AND ACTIVATED THE BRAKES. THIS UNEXPECTED BRAKING CAN QUICKLY BRING THE CAR TO A COMPLETE STOP AND COULD RESULT IN SERIOUS PROPERTY DAMAGE OR INJURY. WE PASS BY AN AREA WITH MULTIPLE SEWAGE GRATES RELEASING STEAM AND THIS SYSTEM IS BECOMING A SAFETY HAZARD. WE HAVE BEEN LUCKY ENOUGH NOT TO HAVE SOMEONE BEHIND US WHEN THE SYSTEM IS TRIGGERED - BUT IT IS ONLY A MATTER OF TIME BEFORE THE BRAKING TRIGGERS IN HEAVY TRAFFIC. *TR

I WAS PARKING MY CAR IN THE GARAGE LAST NIGHT, WHEN I NOTICED A FRACTURE LINE PROPAGATING FROM THE BASE OF THE WINDSHIELD (ABOUT 6 INCHES LONG). IN MY ENTIRE HISTORY OF DRIVING I HAVE NEVER SEEN THIS WITH A VEHICLE. THERE WAS NO STONE CHIP OR INDENTATION. JUST A FRACTURE LINE. BY THE NEXT DAY WHEN I GOT INTO MY CAR, THE FRACTURE LINE HAD SPREAD ACROSS THE WINDSHIELD. MAZDA CLAIMS HIGH SAFETY RATING, BUT THIS IS A MANUFACTURE ERROR AND POOR/THIN GLASS QUALITY. THE DEALERSHIP WAS TRYING TO ARGUE AND NOT TAKE RESPONSIBILITY. THIS IS A MAJOR SAFETY ISSUE! I AM ESCALATING THIS COMPLAINT WITH MAZDA. AT THE MOMENT, I HAVE NOT HEARD BACK. *TR

FIRST INCIDENT, CRACKED WINDSHIELD, APPEARED OVER NIGHT. STARTED OUT ABOUT 8 INCHES LONG AND GREW TO ABOUT 18 INCHES. I COULDN'T GET A REPLACEMENT FOR 2 WEEKS -THERE WAS NO INVENTORY. JUST HAPPENED AGAIN, NOTICED ON OCTOBER 5 A CRACK THAT IS A FOOT LONG. AGAIN, HAPPENED WHILE THE VEHICLE WAS SITTING OVER NIGHT IN MY GARAGE. VEHICLE NOW HAS ONLY 3200 MILES. 2 CRACKS IN A SHORT PERIOD OF TIME AND NO INVENTORY OF REPLACEMENT PARTS MEANS I HAVE TO DRIVE WITH POOR VISIBILITY. I'M ALSO CONCERNED ABOUT HOW THE WINDSHIELDS WOULD HOLD UP IF THERE WAS A CRASH AS THESE INCIDENTS HAPPENED WITH NO APPARENT CAUSE. *TR

VEHICLE PARKED. GOT INTO VEHICLE AND NOTICED LARGE CRACK IN WINDSHIELD. THE CRACK WAS NOT THERE 2 HOURS EARLIER WHEN I GOT OUT OF IT. THE CRACK STARTS AT TOP CENTER IN THE FRONT WINDSHIELD AND RUNS DOWN TO THE REAR VIEW MIRROR AND FORMS A 'S' SHAPE AND STOPS BENEATH THE MIRROR. IT IS ABOUT 18 INCHES LONG. THE REAR VIEW MIRROR IS ATTACHED TO A PANEL THAT HAS RAIN SENSOR AND SMART STOP TECH PACKAGE ATTACHED TO CENTER OF WINDSHIELD RIGHT UNDER WHERE THE CRACK APPEARS. THIS IS A SAFETY CONCERN AND EXPENSIVE TO REPLACE. I AM SEEING EVIDENCE OF MANY MORE SIMILAR CRACKS APPEARING UNDER THE TECH PACKAGE MOUNT ON THE FRONT CENTER WINDSHIELD. *TR

I BOUGHT MY MAZDA CX5 NEW A 2015 MODEL YEAR AND EXPERIENCED A THUMPING NOISE WHEN WE SLIGHTLY PUT REAR WINDOWS DOWN. IT WASN'T JUST A NOISE THOUGH, THE PRESSURE IN THE CAR CHANGED AND CAUSED BOTH MY HUSBAND AND MYSELF HEADACHES. I HAVE REPORTED IT TO THE SERVICE MANAGER AT THE DEALER WE BOUGHT IT FROM AND THEY SAID THE MANUFACTURER IS AWARE OF IT AND THEY HAVE A FIX FOR IT BUT YOU HAVE TO PURCHASE IT FROM THEM TO GET RID OF THE NOISE. I HAVE READ OF THE SAME COMPLAINT REGARDING THE 2013 AND 2014 YEARS. IF I HAD KNOWN ABOUT THIS PROBLEM AND THE FACT THAT ALL THE MANUFACTURER WILL DO IS CHARGE FOR A FIX INSTEAD OF FIXING IT TWO YEARS AGO, I WOULD NOT HAVE PURCHASED THIS CAR. I DON'T THINK ROLLING DOWN THE REAR WINDOW SHOULD CAUSE PAIN. I HAVE OWNED THIS CAR ONE WHOLE DAY. *TR

DRIVER SIDE VIEW MIRROR WILL VIBRATE WHILE DRIVING AND HARD TO SEE THE OBJECTS PROPERLY IN THE MIRROR. THEY HAD THE SAME ISSUE ON 2013-2014 VEHICLES. WHEN I CONTACT MAZDA DEALERS, THEY SAY THERE IS NO FIX FOR THAT AND GETTING AWAY WITHOUT TRYING TO FIX IT. CLEARLY IT IS A SAFETY ISSUE. *TR

THIS IS THE SECOND OCCURRENCE OF THE SAME ISSUE, BUT WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, ALL DASH LIGHTS ILLUMINATED (CHECK ENGINE, TURN SIGNALS, TEMP WARNINGS, ETC) SIMULTANEOUSLY AND THE INFORMATION SCREEN DISPLAYED AN ALERT "ENGINE INSPECTION REQUIRED". THE INCIDENT ALSO RESULTED IN A LOSS OF POWER STEERING/HEAVIER-THAN-NORMAL STEERING EFFORT AND BRAKE WARNING INDICATIONS, ON THE FIRST INSTANCE (JULY 10, 2014), MAZDA ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO THE DEALER WITH NO FAULT/CAUSE FOUND. ON THE SECOND INSTANCE (JULY 15, 2014), THE VEHICLE WAS DRIVEN DIRECTLY TO THE DEALERSHIP. TECHNICIANS WERE ABLE TO DIAGNOSE THE ISSUE TO A LOOSE GROUND CONNECTION IN THE PASSENGER FRONT FENDER WELL. *TR