2013 MAZDA CX-5 Complaints

DRIVING ON FREEWAY A SMALL PEBBLE HIT THE FAR RIGHT, MID LEVEL OF WINDSHIELD ABOUT 3 INCHES FROM EDGE. I HEARD A LOUD POP SOUND AND THEN A SMALL STAR-SHAPE DING APPEARED. WITHIN 5 MINUTES THE CRACK GREW TO ABOUT 2.5 FEET LONG. *TR

THE FRONT-SEAT HEADRESTS IN MY VEHICLE ARE TILTED FORWARD IN A WAY THAT FORCES AN UNNATURAL SEATING POSITION. A DRIVER MUST SLOUCH FORWARD TO AVOID THE HEADREST, OR BE FORCED TO TILT HIS/HER HEAD DOWNWARDS. BOTH OPTIONS RESULT IN THE HEADREST HAVING SIGNIFICANT LONG-TERM CONSEQUENCES FOR THE HEALTH OF THE OCCUPANT'S NECK AND SPINE, WHICH IRONICALLY ARE THE INJURIES HEADRESTS SHOULD BE DESIGNED TO PREVENT. *TR

I STARTED HEARING A METAL GRINDING SOUND ON THE READ DRIVER SIDE OF MY MAZDA CX5. I WAS TOLD THE ROTORS AND PAD WERE GONE AND NEEDED REPLACED. THE PARTS WERE NOT AVAILABLE AND I WAS DRIVING ON USED PADS FOR ABOUT 1 MONTH AND THEY STARTED TO MAKE THE SAME GRINDING SOUND. I DID NOT FEEL SAFE DRIVING THIS CAR WITH THE BRAKES IN THE CONDITION. *TR

A WEEK AGO I STARTED HEARING A METAL GRINDING SOUND ON THE REAR PASSENGER SIDE OF MY MAZDA CX-5. MY CAR IS ONLY A YEAR AN A HALF OLD. I BROUGHT IT TO MY MECHANIC AND HE SAID THAT THE ROTOR IS COMPLETELY GONE AND I NEEDED NEW BRAKE PADS BECAUSE OF IT. HOWEVER, HE COULDN'T LOCATE MY PARTS ANYWHERE. IT SEEMS THAT ALL THE LOCAL MAZDA DEALERSHIPS DIDN'T HAVE THEM AND ALL THE AFTERMARKET PLACES CLAIMED THAT MAZDA COMPANY HAD BOUGHT THEM ALL BACK. MY MECHANIC ALSO SAID IT WAS ODD THAT IT WAS ONLY ONE SIDE. I HAVE BEEN RESEARCHING AND FOUND OUT THAT THERE ARE MANY OTHER COMPLAINTS OUT THERE FOR THE SAME PROBLEM! SO DANGEROUS! THE REASON MY HUSBAND BOUGHT ME THIS CAR WAS BECAUSE IT WAS SAFE AND I WOULDN'T HAVE ANY PROBLEMS. THERE IS NO REASON A NEW CAR SHOULD NEED NEW ROTORS AND BRAKE PADS! TO SEE MORE COMPLAINTS GO TO THIS WEBSITE, REPAIRPAL.COM/PREMATURE-REAR-BRAKE-FAILURE-705. I HOPE THEY RECALL THIS SOON! IN THE MEANTIME MY CAR HAS NOT BEEN FIXED BECAUSE THERE IS A NATION WIDE BACK ORDER ON THE PART! *TR

WHILE DRIVING, THE ENGINE APPEARS TO STALL AND THE CAR IS NOT DRIVABLE. THE CAR FEELS AS THOUGH IT HAS SHUT OFF, AND NO ACCELERATION IS POSSIBLE. I AM FORCED TO COAST TO THE SHOULDER, AT WHICH POINT I MUST TURN THE CAR OFF AND RESTART IN ORDER FOR THE CAR TO BE DRIVABLE. WHILE THIS IS HAPPENING, SEVERAL INDICATOR LIGHTS ARE ILLUMINATED, INCLUDING THE TIRE PRESSURE MONITOR, CHECK ENGINE, AT, AND TRACTION CONTROL INDICATORS. UPON RESTART, THE CHECK ENGINE REMAINS ILLUMINATED. THIS SAME INCIDENT HAS RECURRED 3X SINCE I PURCHASED THE CAR IN APRIL 2012, INCLUDING MAY 2013, MAY 2014 AND AUGUST 2014. EACH TIME IT HAS BEEN SERVICED BY THE DEALERSHIP. I HAVE JUST FILED A COMPLAINT WITH MAZDA. *TR

TRAVELING RESIDENTIAL STREET APPROX 40MPH. PREPARED TO SLOW FOR UPCOMING LIGHT AND TRAFFIC APPLIED LIGHT PRESSURE TO BRAKE VEHICLE STARTED TO SLOW FELT WHAT THOUGHT WAS A DOWNSHIFT EXCEPT ACCELERATOR WENT TO FLOOR AND CAR ACCELERATED BRAKE FIGHTING ACCELERATION VEHICLE NOT SLOWING THOUGHT TO SHIFT INTO NEUTRAL ENGINE RACED WILDLY, VEHICLE CAME TO STOP MOTOR RACING, HIT OFF BUTTON AND MOTOR FINALLY STOPPED. RESTARTED AND VEHICLE BACK TO NORMAL CALLED DEALER TOOK FOR CHECK NEXT DAY MAZDA AND INDEPENDENT CONTRACTOR SUPPOSEDLY INSPECTED FOUND NO PROBLEM CHECKED THEIR BLACK BOX NO SUPPORTING DATA. CONCLUDED I WAS USING 2 FEET TO DRIVE I HAVE DRIVEN FOR OVER 50 YEARS AND HAVE NEVER USED 2 FEET TO DRIVE I TAUGHT MY CHILDREN AND HELPED TEACH MY GRANDCHILDREN AND NEVER ALLOWED 2 FEET TO BE USED IN DRIVING. MAZDAS SOLUTION WAS TO INSTALL A NEW DATA BOX TO COLLECT MORE DATA IF IT HAPPENED AGAIN WITH NO CONCERN FOR MY FAMILY AND THEIR SAFETY OR THAT OF OTHERS ON THE ROADS PLUS MY INSURANCE WOULD BE PUT AT RISK ALONG WITH POTENTIAL LAWSUITS AGAINST ME PERSONALLY AS I KNOW MAZDA DID NOT EVEN ATTEMPT TO FIGURE WHAT PARTS MIGHT CAUSE THIS PROBLEM A GOOD COMPANY WOULD TROUBLESHOOT THE PROBLEM ASSESS WHICH PARTS COULD CAUSE THE PROBLEM REPLACE THE MOST LOGICAL PARTS AND TRY TO SOLVE THE PROBLEM. MAZDA JUST WANTS TO PUT THE PROBLEM BACK ON THE ROAD WITH NO TROUBLESHOOTING ATTEMPTS OR SKILLS. I KNOW ONE OTHER PERSON WHO'S TEENAGE DAUGHTER HAS HAD THIS HAPPEN TWICE AND THEY SAY THEY CAN FIND NO PROBLEM ONE OF HERS RESULTED IN AN ACCIDENT. MY CASE # [XXX] WITH MAZDA TODAY I TRADED IN THIS VEHICLE. MAZDA SAYS THE VEHICLE IS SAFE ALTHOUGH THEY DECLINED TO SEND ME AN EMAIL CONFIRMING THIS SORRY TO SAY IT WILL PROBABLY BE SOLD TO SOME OTHER UNSUSPECTING PERSON. HOPE NO ONE GETS HURT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS TRAVELING AT 70MPH ON FREEWAY WITH NO OTHER CARS AROUND ME WHEN SUNROOF IMPLODED/EXPLODED. GLASS FLEW ALL AROUND INSIDE THE VEHICLE AS WELL AS OUTSIDE ONTO THE ROADWAY. CLEAR DAY AND 60 DEGREES OUTSIDE. MOST PEOPLE WOULD JUST CONTINUE TO DRIVE AS I DID, BUT I COULD SEE HOW A PERSON COULD EASILY LOST CONTROL AND CAUSE AN ACCIDENT. *TR

OUR COMPANY OWNS TWO MAZDA CX5S, MODEL YEARS 2013 WITH 22,500 MILES AND 2014 WITH 13,000 MILES. ON BOTH CARS THE REAR BRAKES AND ROTORS HAVE COMPLETELY WORN DOWN. WHEN WE HAD THE 2013 SERVICED, ONLY THE BRAKES COULD BE REPLACED BECAUSE THE ROTORS WERE ON NATIONAL BACK ORDER. *TR

REAR BRAKE PADS AND ROTORS COMPLETELY WORN, CALIPERS STICKING BEFORE 40,000 MILES WERE EVEN ON THE CAR. BACK UP CAMERA STOPPED WORKING AROUND 34000 MILES.. DEALER SAID THERE IS A PIN HOLE IN CAMERA. *TR

WE BOUGHT OUR CX-5 IN APRIL 2013. LAST NIGHT WHEN I WENT TO GET IN MY CAR I NOTICED A CRACK IN THE BOTTOM MIDDLE OF THE WINDSHIELD ITS ABOUT 12 INCHES LONG AND CURVES LIKE A HOOK. WHEN I PARKED MY CX-5 THERE WAS NO CRACK. WHEN WE CALLED DEALER WHERE WE BOUGHT THE CAR HE STATED "A ROCK HIT IT" WITHOUT EVEN LOOKING AT THE CRACK. MY HUSBAND LET HIM KNOW THAT A ROCK DID NOT HIT THE WINDSHIELD AS IT WAS SITTING IN OUR YARD. I AM WORRIED THAT IF I TAKE MY CAR UP TO THE DEALERSHIP THEY WILL DO THE PEN TEST AND STATE THAT IT WAS CAUSED BY A ROCK. THERE ARE NO STARS OR CHIPS ON THE WINDSHIELD. WOULD LIKE TO KNOW IF THERE IS A WAY TO CONFIRM THIS CRACK BEFORE THEY DO A PEN TEST? *TR