2016 MAZDA CX-5 Complaints

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING 60 MPH, THREE OF THE DRIVER'S SIDE DAYTIME RUNNING LIGHT BECAME INOPERABLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED SHEEHY HAGERSTOWN (10310 AUTO PL, HAGERSTOWN, MD 21740, (301) 739-7700) AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.

ACTIVE RECALL FOR DAY TIME RUNNING LIGHTS IS NOT ABLE TO BE FIXED DUE TO MAZDA CLAIMING THEY DO NOT HAVE ENOUGH PARTS TO RECTIFY THE ISSUE. *JS THE CONSUMER STATED THE AIR BAG WAS FAILING. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. THE CONSUMER HAS THE VEHICLE IN GERMANY, BUT WAS INFORMED IT COULD ONLY BE REPAIRED IN THE UNITED STATES. *JS

VEHICLE AIRBAG ECU INOPERABLE AND FLASHES FAULT CODE, BUT SOURCE OF ISSUE CAN NOT BE FOUND. MECHANIC SPECULATES IT IS EITHER OCCUPANT SEAT SENSOR ISSUE OR COMPUTER SOFTWARE ISSUE.

RECALL NOTICE RECEIVED MARCH 2020. MAY 5 SERVICE CALL PARTS NOT AVAILABLE, EMAILED 3 MORE TIMES AND STILL NO PARTS AVAILABLE OR CONTACT OF ANY SORT WITHOUT MY INITIATING. CALLED IN SEPTEMBER AND WAS TOLD I WOULD GET A LETTER WITHIN NEXT MONTH AND THAT PARTS WERE STILL NOT AVAILABLE. STILL NO CONTACT FROM MAZDA AS OF OCTOBER 15. SOMEHOW THEY KEEP MANUFACTURING CARS BUT CAN'T GET AROUND TO MANUFACTURING RECALL PARTS.

I RECEIVED A SAFETY RECALL NOTICE IN MARCH 2020 REGARDING LED DAYTIME RUNNING LIGHTS. I CONTACTED THE MAZDA DEALERSHIP WHERE I PURCHASED MY VEHICLE AND TOOK MY VEHICLE IN TO BE SERVICED JULY 13, 2020. AT THIS TIME, I WAS TOLD BY MAZDA THAT THE PART NECESSARY FOR THE REPAIR WAS ON BACKORDER, AND WOULD BE RECEIVED IN APPROXIMATELY THREE WEEKS. I CALLED TO FOLLOW UP ON THIS IN LATE AUGUST. I WAS TOLD BY THE MAZDA SERVICE DEPARTMENT THAT THE PART WAS ON BACKORDER WITH NO ETA ON ITS AVAILABILITY. I HAVE NOT EXPERIENCED ANY PROBLEM WHILE DRIVING, BUT I AM FILING THIS COMPLAINT BECAUSE MY RECALL NOTICE STATED THAT I SHOULD REPORT IF "MAZDA DOES NOT REPAIR THE DEFECT WITHIN A REASONABLE AMOUNT OF TIME." I LIVE IN THE STATE OF HAWAII AND VEHICLES ARE REQUIRED TO HAVE AN ANNUAL SAFETY INSPECTION COMPLETED. DUE TO THE RECALL AND DEFECT OF MY HEADLIGHTS, MY VEHICLE IS UNABLE TO PASS THE SAFETY INSPECTION. MY SAFETY INSPECTION WAS DUE TO BE COMPLETED IN JUNE 2020. MY VEHICLE IS NOW OUT OF COMPLIANCE WITH THE STATE. I WILL BE UNABLE TO PASS THE SAFETY INSPECTION UNTIL MAZDA REPLACES AND REPAIRS THE RECALLED ITEM.

THERE WAS A LARGE CRACK ON MY FRONT WINDSHIELD THAT SPANNED FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE. WHEN I WENT TO LOCATE THE POSSIBLE POINT OF THE CRACK I COULDN'T LOCATE ONE. I TOOK MY VEHICLE TO AN WINDSHIELD REPAIR SHOP TO GET IT REPLACED AND WAS TOLD THAT THIS WAS A STRESS CRACK THAT IS PRETTY COMMON IN MAZDA CX-5'S.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG HOUSING WAS VISIBLE FROM UNDERNEATH THE PASSENGER SIDE DASHBOARD. THE VEHICLE WAS TAKEN ROGER BEASLEY MAZDA SOUTH (4506 S IH 35 FRONTAGE RD, AUSTIN, TX 78745) WHERE THEY STATED THAT WAS A COMMON ISSUE; HOWEVER, HER AIR BAG FAILURE WAS MORE VISIBLE AND PROMINENT THAN OTHERS THEY HAD SEEN. THE CONTACT WAS THEN INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE AND THAT THE REPAIR WOULD BE OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN THE SAME INFORMATION AS THE DEALER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 43,589.

AT 38,000 MILES THE AC WENT OUT, WOULD NOT BLOW COLD AIR. HAD IT INVESTIGATED, AND TH SYSTEMS NEEDED A REFRESH. DYE WAS USED TO DETERMINE WHAT MAY BE LEAKING, NONE FOUND. HOWEVER A YEAR LATER SAME ISSUE- CONFIRMED THROUGH TSBS THAT MAZDA EVAPORATORS HAD POOR BRAZING AND COULD DEVELOP SLOW LEAKS. THAT IS THE CASE WITH THIS CAR, AND NOW THE COMPRESSOR HAS FAILED, LIKELY DUE TO LOW COOLANT LEVELS FROM THE LEAK. MAZDA NOT WILLING TO SUPPORT THIS ISSUE.

WHEN THE CAR IS COLD AND PARKED THE TRANSMISSION WILL LURCH INTO DRIVE SOMETIMES AND EVERYTIME WHEN THE CAR IS COLD THE TRANSMISSION WILL GET STUCK IN THIRD OR FOURTH GEAR AND THE CAR WILL NOT ACCELERATE UNTIL I FLOOR IT UNTIL THEN THE CAR WON'T SHIFT OUT OF GEAR FOR A FEW HUNDRED FEET AND CONTINUE TO BIG DOWN THE ENGINE, THEN AFTER THAT THE TRANSMISSION WILL DOWNSHIFT AND THE CAR WILL START TO ACCELERATE. IF I MANUALLY SHIFT THE CAR INTO FIRST THE PROBLEM WON'T OCCURRE AS BADLY. THIS SOFAR ONLY HAPPENS ONCE WHEN THE TRANSMISSION AND ENGINE ARE COLD. BUT EVEN IF I LET THE CAR SIT AND IDLE FOR A FEW MINUTES IT'LL STILL HAPPEN.

AS I WAS DRIVING ALONG THE INTERSTATE, THE GLASS ON MY SUNROOF EXPLODED. THE WEATHER WAS ABOUT 70 DEGREES OUTSIDE AND THE CAR IS TYPICALLY GARAGED EXCEPT FOR WHEN I DRIVE IT. WE DID NOT KNOW AT FIRST WHAT HAD HAPPENED AND IT WAS EXTREMELY FRIGHTENING AS THE SOUND WAS VERY LOUD. THERE WAS NO PREVIOUS DAMAGE TO THE SUNROOF--CRACKS, ETC. AND IT WAS A FACTORY-INSTALLED SUNROOF. AS YOU WILL SEE FROM THE PHOTOS, THE GLASS EXPLODED FROM THE INSIDE OUT.