2019 MAZDA CX-5 Complaints

After purchasing this vehicle I started noticing that as I accelerated from a stop the transmission would shift hard into 1st gear and 3rd gear. This is also occurring during deceleration as if the car brakes I'm stages due to the downshifting hard. The dealership has refused to look into the issue. They have refused to add the notes to my vehicle records in effort to avoid accountability.

Unknown. The engine started to stall as I was driving and the gas pedal wasn't working. The car shutdown after reaching 0 moles per hour and it would jerk when I tried starting it. The car had enough fuel, battery and was service a month prior. The car would not start and had to wait a few hours to try again. The issue is similar to the recall this model has but when I checked my VIN is all cleared . Please Help.

The contact owns a 2019 Mazda CX-5. The contact stated that her daughter received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) and scheduled an appointment for August 1; however, upon arrival at the dealer she was informed that the part was not available. The contact stated that the dealer had been called several times and it was confirmed that the part was not available and that the contact would receive a call back. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

While I was driving on the highway at 60 mph the glass sunroof exploded with a loud bang. Luckily the sunroof shade was closed, otherwise shards of glass would have fallen on me causing injury and possible loss of control of the car. I immediately reported the incident to my insurance company and the next day brought the car into the Mazda dealership. The service manager claims he never heard of sun roofs exploding and there were no outstanding recalls on sunroofs. I left the car at the dealer for further inspection by Mazda.

The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated that Mazda still have not performed the recall for the vehicle.

heading south doing 70 mph on 95 in the far left lane on a rainy day ....came over a hill and started to hydraplayne.....seems like the automatic pilot took the car over ,,,,,i lost the fight with the steering wheel and did two 360s all away across 4 lanes of traffic to the grass inbankment on the other side,,,,,lucky to be alive ......very lucky

P225/55R19 99V: On November 2, 2021, I was slowing down at a stop light. I was about 5 minutes away when my tire separated. I heard my car make a big sound and drop to the ground on the front passenger side. I lost control and hit the side of the curb, but I was able to pull my car over to a side road safely. It took over 3 hours for the tow truck driver to come, but when he did, he said he hasn’t seen one like this in a while, but it is a defective tire. The middle of the tire was a clean separation from the sides. If it was a tire blow-out the sides of the tire would be uneven, but this was as if the glue that held it together was loose, and the middle just fell out. The tow person tried to take the spare tire and he found that it was incorrect. My car a had 25,000 miles and I bought it new from the dealership and they made the mistake of giving me the wrong tire. Mazda corporation later had to replace it. Mazda dealership told me to contact customer service to discuss the tire. I emailed customer service several times and it took nearly 2 months for them to answer. I called several times, and I would wait on hold and they would hang up. When I finally got someone on the phone, she told me that Mazda warranty does not cover the tires. That is completely in the hands of the tire manufacturer. I contacted Toyo Tires and waiting a month for a response, I was contacted by a customer service. He mentioned that photos and videos were not enough, but that I had to send the tire back. I mentioned that Mazda did not tell me to keep the tire and when they replaced it, they disposed of it. I received a letter stating that there is nothing they can do. My car is a 2019 CX-5 and in the same year the CX9 was recalled for tire separation issues from the same company. I am extremely frustrated how Mazda and Toyo has handled this entire issue.

The contact owns a 2019 Mazda CX-5. The contact stated that the center display was malfunctioning. The contact stated that the rearview camera turned off inadvertently or failed to operate as intended while reversing the vehicle. The contact also stated that the screen display brightness would decrease independently. Additionally, the contact stated that the exterior lights would malfunction due to the failure. There was no warning light illuminated. The vehicle was taken to the dealer where the computer software was updated. The dealer also informed the contact to remove the Mazda navigation SD card. However, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the center display touch screen panel had failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in any recalls. The failure mileage was approximately 40,000.

Tuesday, 5/3, I was parking my car in the New Leaf Grocery parking lot in Aptos, CA. I pulled into the lot and made slow right into an available space. I had my foot on the accelerator, tapped down on it gently to ease into the space. My car lurched forward at such high speed that I was unable to remove my foot from the accelerator. I swerved to the right as the car went over a partition and hit another parked car on the other side of the partition. My airbag did not activate. I've replayed the experience in my mind and tried convincing myself that this could have been a matter of human error on my part. I am beyond convinced that what I experienced yesterday was a case of sudden unintended acceleration. I am concerned and afraid to drive my car now. Had circumstances been different, someone could have been killed. Had I not swerved right, I was headed to crash into a building. I called 911 and since no one was hurt there was no Police report. To address questions set-out above: Speed control (sudden unintended acceleration) and air bag failed My safety and the safety of others was put at risk As of yet the problem has not been reproduced however there are a great number of reports related to unintended acceleration (however not acknowledged as a problem by Mazda) I plan to have my Mazda inspected by a local dealership service center There were no warning messages or symptoms in advance of the incident occurring I've owned my Mazda for 3 years and never experienced anything like this. I have never had a car accident to date.

The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.