2016 MAZDA CX-5 Complaints

THERE WAS A THUMPING SOUND COMING FROM THE RIGHT FRONT WHEEL, AT SLOW SPEEDS ON A DIRT ROAD. WHEN I TOOK THE CAR TO THE REPAIR SHOP I WAS TOLD THAT THE BUSHINGS, LOWER CONTROL ARMS AND STRUTS NEEDED TO BE REPLACED. I KNOW THERE IS A RECALL ON SOME OF THE CARS LIKE MINE, BUT APPARENTLY MINE IS NOT PART OF THE RECALL. HOWEVER, I DO NOT THINK IT IS A COINCIDENCE TO HAVE SIMILAR PROBLEMS.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE BATTERY FAILED AND CAUSED SEVERAL SENSORS TO FAIL, INCLUDING THE TIRE AND PARKING BRAKE SENSORS, AS WELL AS THE COMPUTER SETTINGS. THE CONTACT WAS NOT AWARE OF THE FAILURES AND CONTINUED TO DRIVE THE VEHICLE. THE BRAKE SENSOR FAILURE CAUSED THE REAR BRAKE PADS TO SMOKE. THE CONTACT TOOK THE VEHICLE TO SUSSMAN MAZDA (1606 EASTON ROAD, WILLOW GROVE, PA 19090, (215) 887-1601) WHERE THE DEALER REPLACED ALL THE FAILED SENSORS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 59,000.

DRIVERS SIDE LED HEADLIGHT NOT WORKING AFTER 3 YEARS AND ~25K MILES. I SEE SO MANY COMPLAINTS WITH THE HEADLIGHTS ON ONLINE FORUMS AND NO RECALL HAS BEEN MADE BY MAZDA OVER THIS ISSUE. THIS IS OBVIOUSLY A MANUFACTURING DEFECT AND NEEDS TO BE FIXED VIA A RECALL AND NOT CHARGE CUSTOMERS FOR AN EXPENSIVE FULL HEADLIGHT CONSOLE REPLACEMENT. WHAT IS THE USE OF GETTING A MORE EXPENSIVE TECH PACKAGE FOR THESE LIGHTS AT THE TIME OF PURCHASE WHEN THEY DON'T EVEN WORK FOR 3 YEARS.

DAYTIME RUNNING LIGHT (LED HALO) ON RIDER'S SIDE FLICKERING. VEHICLE HAS UNDER 50K MILES. HAS AGED OUT OF WARRANTY. ENTIRE UNIT MUST BE REPLACED AT A COST EXCEEDING $1200. A FLICKERING LIGHT IS A SAFETY CONCERN AND REDUCES VISIBILITY. CAN ALSO BE SEEN AS A DISTRACTION TO OTHER CARS ON THE ROAD.

LED DAYTIME RUNNING LIGHTS SYSTEMATICALLY FAIL. DRIVER'S SIDE FAILED AT JUST UNDER 36,000 MILES. PASSENGER SIDE FAILED AT 53,000 MILES. THE FAILURE REQUIRES COMPLETE REPLACEMENT OF HEADLIGHT UNIT. COST IS $1100-1200 OR MORE. FLICKERING OR FAILING LIGHTS ARE A DISTRACTION FOR ONCOMING TRAFFIC. LACK OF DRL MAY VIOLATE SOME STATE LAWS.

DAYTIME RUNNING LIGHT (LED HALO) ON RIDER'S SIDE NO LONGER WORKS. VEHICLE HAS 30098 MILES, BUT HAS AGED OUT OF WARRANTY. ENTIRE UNIT MUST BE REPLACED AT A COST EXCEEDING $1200. WILL NOT PASS STATE SAFETY INSPECTION AS IS.

THE DRIVER'S DOOR ON MY 2016 MAZDA CX-5 HAS A MALFUNCTIONING SENSOR THAT SOMETIMES INDICATES THE DOOR IS CLOSED EVEN WHEN IT IS OPEN. SINCE THE DOOR COULD BE UNLATCHED WITHOUT AN AUDIBLE CHIME SOUNDING, IT'S POSSIBLE THAT AN OWNER COULD BE UNAWARE THEY ARE DRIVING WITH THE DOOR OPEN. THUS, THIS VEHICLE FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION."

VEHICLE HAS LESS THAN 33,000 MILES AND THE DRIVER-SIDE DAYTIME RUNNING LIGHT HAS GONE OUT. THIS IS A SAFETY ISSUE AND SHOULD NOT HAPPEN WITH LED LIGHTS THIS EARLY IN THE VEHICLE'S LIFE.

MY HUSBAND NOTICED DIFFERENCES BETWEEN THE HEADLIGHT BRIGHTNESS AS I DROVE BEHIND HIM. AFTER PARKING, HE INSPECTED THE LIGHTS AND NOTICED FLICKERING IN THE PASSENGER SIDE LED DAYTIME RUNNING LIGHT. THE CAR HAS 29,650 MILES. THE REPAIR INVOLVES AN ENTIRELY NEW HEADLIGHT ASSEMBLY AND MY LOCAL MAZDA DEALERSHIP QUOTED ME $1,300 TO FIX THIS REPAIR. THE DAYTIME RUNNING LIGHT IS A SAFETY FEATURE, AND IT'S UNACCEPTABLE THAT MAZDA IS TAKING NO RESPONSIBILITY WITH WHAT APPEARS TO BE A KNOWN DEFECTIVE PART. TWO DIFFERENT DEALERSHIPS HAVE SAID THEY ARE FAMILIAR WITH THE PROBLEM SINCE THEY HAVE DONE REPAIRS. I'VE SEEN DOZENS OF COMPLAINTS ONLINE FOR THE SAME YEAR/MAKE OF CAR WITH DEFECTIVE RUNNING LIGHTS. I CALLED UP THE MAZDA CUSTOMER EXPERIENCE AND DID NOT RECEIVE A GOOD EXPERIENCE SINCE THEY SAID THEY NEEDED A DIAGNOSTIC WHEN YOU CAN CLEARLY SEE THE LIGHT FLICKERS VISUALLY. THE DIAGNOSTIC COSTS $150. I DON'T SEE THE POINT IN PAYING $150 TO DIAGNOSIS SOMETHING YOU CAN VISUALLY SEE THERE IS A PROBLEM WHICH IS ALREADY A KNOWN ISSUE AMONG CX-5 OWNERS.

THE DRIVER'S HEADLIGHT HALO FOR THE DAYLIGHT RUNNING LIGHTS WAS HAVING ISSUES AT 30,939. I WAS ABLE TO GET IT REPLACED UNDER WARRANTY AND IT WOULD HAVE COST $1,000. NOW THE PASSENGER SIDE IS HAVING ISSUES AT 33,183 MILES AND NOW THAT IT IS OUT OF WARRANTY THE CURRENT QUOTE IS $1,200. A THREE YEAR OLD CAR UNDER 36,000 MILES SHOULD NOT BE HAVING THESE ISSUES, NOR SHOULD THEY BE ALMOST $2,500 IN REPAIRS. THIS IS RIDICULOUS. I NOTICED IT WHILE DRIVING AND SEEING THE LESS BRIGHT REFLECTION COMING OFF THE CAR IN FRONT OF ME AT A STOP LIGHT FOR THE PASSENGER SIDE. I SPOKE WITH SHAVON ON THE HELP LINE AND SHE WAS EXTREMELY PROFESSIONAL AND COURTEOUS ANSWERING MY QUESTIONS (*****)