2014 MAZDA CX-5 Complaints

SAFETY RECALL 9916H, NHTSA NO. 16V-644. LIFT GATE STAY DAMPER WAS RECALLED IN SEPT. 2016 BUT NO PARTS WERE AVAILABLE FOR THE SAFETY RECALL AT THAT TIME. IT IS NOW 7 1/2 MONTHS LATER AND STILL NO PARTS ARE AVAILABLE. AN UNREASONABLE AMOUNT OF TIME HAS PASSED ON A REPLACEMENT PART THAT IS CONSIDERED A SAFETY ISSUE.

I NEED TO SHIP MY CAR OVERSEAS AND THERE IS A RECALL NOTICE, BUT MAZDA CAN NOT FIX IT. I NEED TO HAVE THIS RECALL NOTICE RESOLVED IN ORDER TO SHIP MY CAR. I AM BEING PREVENTED FROM SHIPPING THE CAR. PLEASE RESOLVE THIS IMMEDIATELY.

SEPT 06, 2016 MANUFACTURER RECALL NUMBER9916H NHTSA RECALL NUMBER16V-644 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE VIN: [XXX] COMPLAIN: I BOUGHT THIS CAR IN 27-FEB-2017. DEALER HIDE THAT THERE WAS A OPEN SAFETY RECALL ASSOCIATED WITH THIS VEHICLE. I RECENTLY CAME TO KNOW ABOUT THIS. WHEN I TRIED TO CONTACT DEALER (NORTHTOWN AUTO) THEY SAID CONTACT MAZDA DIRECTLY. WHEN I TALKED TO MAZDA THEY SAID THEY ARE NOT MANUFACTURING THESE PARTS ANYMORE, SO THEY DON'T KNOW HOW LONG IT WILL TAKE TO FIX THIS. IT COULD BE 1 YEAR OR MORE THAN THAT. IT'S BEEN 7MONTH RECALL REPORTED AND THEY DON'T HAVE ANY PLAN TO FIX IT YET. DURING OUR CONVERSATION I FIGURE OUT THEY ARE NOT SERIOUS ABOUT THIS ISSUE BECAUSE ACCORDING TO THEM IT'S NOT A DIRECT THREAD TO LIFE. I SURPRISED THEY DON'T EVEN CARE FOR THIS RECALL. I WOULD LIKE TO REQUEST YOU TO TAKE A LOOK INTO THIS ISSUE. I HAVE LITTLE CHILDREN IN FAMILY WHO RIDE MY CAR. I DON'T WANT TO COMPROMISE THEIR SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE VIN TOOL CONFORMS PART NOT AVAILABLE UPDATED 06/13/17*LJ *CN

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (LATCHES/LOCKS/LINKAGES) FOR THE DOOR HATCH; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/2017 *JS

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ *CN