2014 MAZDA CX-5 Complaints

WE WERE DRIVING DOWN THE INTERSTATE YESTERDAY, FEBRUARY 15 DURING THE DAY GOING ABOUT 60 MPH, THERE WASN'T ANYONE IN FRONT OR BESIDE US. THE WEATHER WAS PARTY CLOUDY. THERE WAS A LOUD EXPLOSION AND THE SUNROOF BLEW OUT. I DON'T BELIEVE ANYTHING HIT THE SUNROOF TO CAUSE IT TO EXPLODE.

HEADLIGHTS, LOW BEAM. I'VE HAD MY CX-5 TOURING SINCE I BOUGHT IT NEW IN JULY 2013. I ALWAYS NOTICED HOW THE HEADLIGHTS, WHEN TURNED ON, ARE VERY BRIGHT FOR A SPLIT SECOND, THEN INSTANTLY DIMS DOWN LOWER. THIS HAPPENED ALL THE TIME THE FIRST 2 YEARS DRIVING IT. I KNEW IT HAD THE LATEST TECHNOLOGY FOR ROAD ADAPTIVE HEADLIGHTS. SO I THOUGHT IT WAS THE WAY IT SHOULD WORK. ABOUT 2-3 MONTHS AGO, THEY STARTED TO COME ON, AND STAY BRIGHT CONSTANTLY, UNTIL I TURNED THEM OFF THEN ON AGAIN. NOW, THEY WOULD STAY BRIGHT FOR HOURS IF I DON'T TOUCH THE HEADLIGHT SWITCH. THEN WHEN I DO SWITCH THEM TO ANOTHER SETTING; THEY WOULD GO DIMMER AND STAY THERE. AFTER A FEW TIMES DOING THIS, I TOOK IT TO THE DEALER TO BE CHECKED OUT. AFTER A THOROUGH INSPECTION, THE MECHANIC REPORTED THAT THESE (FACTORY) HEADLAMPS ARE SUPPOSED TO TURN ON HIGH THEN LOW IN A SPLIT SECOND. THIS DOES NOT SOUND LOGICAL TO ME, ESPECIALLY SINCE I SPENT 15 YEARS WORKING IN THE AUTOMOTIVE INDUSTRY (FOR OEM SUPPLIERS, AND I ALSO WORKED DIRECTLY WITH FORD, CHRYSLER, MAZDA, OTHERS) FOR A FEW DIFFERENT MAJOR ELECTROMECHANICAL VEHICLE OEM COMPONENTS. UNLESS THERE IS SOMETHING I DON'T KNOW ABOUT THESE HEADLIGHTS, WHY WOULD THEY DO THIS SPLIT SECOND BRIGHT THEN DIM FOR THE FIRST COUPLE YEARS, AND SUDDENLY START STAYING BRIGHT FROM THE TIME I START THE CAR? THEY NOW (ERRATICALLY) STAY BRIGHT AS LONG AS I DON'T TOUCH THE SWITCH ARM. WHEN I DO, THEY COME ON BRIGHT FOR A SPLIT SECOND, THEN DIM DOWN. THIS CONDITION IS ERRATIC, PARKED, IN MOTION, IDLING ETC., I HAVE NOTICED ON POORLY LIT BACK ROADS, THAT THE HEADLIGHTS (WHEN "LOW" WERE NOT ADEQUATE TO SEE THE ROAD, AND IS A SERIOUS ROAD HAZARD. I OFTEN TURN ON THE HIGH BEAMS TO COMPENSATE FOR THE DIM HEADLIGHTS. I CAN SEND THE DEALER INSPECTION REPORT UPON REQUEST. THANK YOU. *TR

WE PARKED OUR CAR OUTDOORS OVERNIGHT ON A QUIET RESIDENTIAL STREET AND RETURNED IN THE MORNING TO FIND A 12" CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE ROOF LINE, AND CROSS THROUGH THE AREA WHERE THE SAFETY SENSORS ARE LOCATED AND ENDED JUST BELOW WHERE THE REVIEW MIRROR IS ATTACHED. THE CAR WAS STATIONARY ALL NIGHT AND THERE DOES NOT APPEAR TO BE ANY POINT OF IMPACT. THE CAR IS 20 MONTHS OLD. IT APPEARS TO BE A STRESS CRACK, POSSIBLY DUE TO FAULTY PRODUCTION OF THE GLASS OR ITS ATTACHMENT DURING MANUFACTURING.

WINDSHIELD CRACKED WITHOUT ANYTHING HITTING THE WINDSHIELD, PERSONALLY BELIEVE IT IS STRESS CRACK, HOWEVER, TAKING IT TO A LOCAL MAZDA DEALER DOING A "PEN-TEST", TOLD ME IT WAS CHIPPED AND THAT CAUSED THE CRACK.

THE REAR BRAKE PADS ON MY MAZDA CX 5 GRAND TOURING MODEL IS WORN OUT TO (0.2 PER DEALER) AT APPROX 34200 MILES. NOTICED THIS PROBLEM A FEW WEEKS BACK WHEN THE CAR STARTED MAKING A GRINDING NOISE FROM THE REAR. THIS IS VERY UNUSUAL IN MY EXPERIENCE THAT A CAR WHICH IS ABOUT 2 YEARS AND 6 MONTHS OLD NEEDS NEW BRAKE PADS AND ROTORS REPLACED. ON MY OTHER CARS WHICH ARE NISSAN THE BRAKE PADS LASTED FOR ABOUT 5 YEARS (APPROX. 60,000 MILES). I WANT TO RAISE THIS AS A COMPLAINT. MY CAR IS STILL UNDER WARRANTY. I WANT MAZDA TO LOOK INTO THIS AND ADVISE ON A FIX. I SEE SO MANY WEBSITES WHERE CX OWNERS ARE FACING THE SAME ISSUE, QUOTING ONE HERE FOR AN EXAMPLE HTTP://WWW.CARCOMPLAINTS.COM/MAZDA/CX-5/2013/BRAKES/SERVICE_BRAKES.SHTML.

THIS IS THE SECOND TIME THE WINDSHIELD ON MY MAZDA CX5 CRACKED WITH ONE YEAR (THE PRIOR INCIDENT OCCURRED IN MARCH 2015)...THIS TIME ALL I HEAR IS A CRACK SOUND AND I SEE AN ATLEAST 12 INCH CRACK ON THE WINDSHIELD WHILE DRIVING. I'M REALLY AFRAID THIS CRACK WILL BREAK THE WINDSHIELD WHILE I'M DRIVING ABOUT AND WILL INJURE MY FAMILY (WITH BABY IN CAR). REPLACEMENT FOR WINDSHIELD IS VERY COSTLY DUE TO RAIN AND CITY SAFETY MONITORING SENSORS ON THE WINDSHIELD....IT'S RIDICULOUS THAT THIS IS HAPPENING AGAIN :(

2 ISSUES SO FAR WITH THIS CAR: 1ST - REAR BRAKES SEIZED UP AFTER 30K CAUSING A TRAIL OF SMOKE TO FOLLOW MY CAR WHILE ON THE HIGHWAY, FOLLOWED BY AN EMERGENCY STOP ON THE SIDE OF THE ROAD. THE HUB, ROTOR, BRAKE CALIPER, AND TIRES BECAME SO HOT THAT THE TIRE PRESSURE SENSOR WENT OFF AND UPON INSPECTION, THE TIRE PRESSURE HAD INCREASED FROM 35PSI TO OVER 50PSI (TIRE PRESSURE GAUGE DID NOT GO HIGHER THEN 50) DUE TO HEAT. WAS TOLD THAT DUE TO SALT AND SAND (LIVE IN COLD CLIMATE) CORROSION CAUSED THE ISSUE. REAR BRAKES AND ROTORS REPLACED @ $208.95. CURRENTLY FIGHTING MAZDA FOR A REFUND AS THIS IS CLEARLY COVERED UNDER THE 3 YEAR 36K MILE WARRANTY PER TSB: 04005/15 - SEE WARRANTY SECTION ON 3RD AND 4TH PAGE. I HAD FAMILY IN THE CAR WHEN THIS HAPPENED AND AM WORRIED ABOUT THE LONG TERM SAFETY OF THIS CAR AND IT'S BRAKING SYSTEMS. A REAR TIRE BLOW OUT CAUSED BY THIS ISSUE COULD HAVE CAUSED A FATAL CRASH AT HIGHWAY SPEEDS. 2ND - I HAVE REPLACED THE WINDSHIELD ON THIS CAR 5 TIMES NOW IN UNDER 30K MILES. I HAVE BEEN TOLD REPEATEDLY THAT THIS IS DUE TO ROCK CHIPS, BUT TWICE THE CRACK APPEARED OUT OF NO WHERE WHILE THE CAR WAS PARKED IN A TEMP CONTROLLED GARAGE OVERNIGHT. I HAVE NEVER HAD THIS ISSUE WITH ANY OTHER CAR I HAVE EVER OWNED. THE WINDSHIELDS ARE ALWAYS ON A MONTH LONG BACK ORDER AND DRIVING WITH A CRACKED WINDSHIELD IS AGAINST THE LAW, SO EVERY TIME THIS HAPPENS I AM OUT OF A CAR FOR A MONTH AND HAVE TO FORK OVER MONEY FOR A LOANER SO I MAY GET TO WORK. (MAZDA AND INSURANCE COMPANY REFUSE TO OFFER OR PAY FOR MY LOADER CAR, OR I AM TOLD THERE IS NOT ONE CURRENTLY AVAILABLE AND I AM SOL)

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE ENTERING THE VEHICLE, THE CONTACT OBSERVED THAT THE WINDSHIELD WAS CRACKED. THE DEALER DIAGNOSED STRESS FRACTURE DUE TO WHAT THE MANUFACTURER BUILT INTO THE WINDSHIELD THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

DRIVER SIDE SEAT STARTED GETTING HOT WHILE DRIVING BUT SWITCH WAS NOT ON. HAD TO STOP CAR AND WAIT FOR SEAT TO COOL OFF. THIS HAS HAPPENED 2 TIMES SO FAR. DEALER SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR.

I PURCHASED THIS VEHICLE IN APRIL 2015 AS A NEW VEHICLE LEFT OVER FROM 2014. REPEATEDLY, WHEN DECELERATING, THE ENGINE CONTINUES TO REV HIGHER DESPITE PRESSING THE BRAKE AND KEEPING MY FOOT OFF THE GAS PEDAL. THIS HAPPENS ALL THE TIME AND I'VE BEEN TOLD BY BOTH THE DEALERSHIP AND MAZDA THAT THIS IS HOW THE VEHICLE IS DESIGNED. I FEAR THE VEHICLE WILL NOT SLOW DOWN WHEN NEEDED AS IT FEELS AS IF THE ENGINE IS PUSHING TO INCREASE SPEED WHEN I'M TRYING TO SLOW DOWN. IT IS EXTREMELY DANGEROUS WHEN THE ENGINE GOES INTO OVERDRIVE FOR FAST ACCELERATION SUCH AS ENTERING A HIGHWAY AND THEN A RAPID DECELERATION IS REQUIRED SUCH AS WHEN ENCOUNTERING SUDDEN TRAFFIC. I'VE ALSO NOTICED OTHER ISSUES WITH THE ELECTRICAL SYSTEMS (BLIND SPOT INDICATORS WORKING INCONSISTENTLY; HD STEREO FADING IN AND OUT; BAD RECEPTION ON STRONG RADIO STATIONS) AND I BELIEVE THEY ARE ALL RELATED TO A BAD COMPUTER. IT SEEMS THE COMPUTER NEEDS TO BE REPLACED SINCE IT CONTROLS ALL ASPECTS OF THE ENGINE'S OPERATION.