2017 MAZDA CX-5 Complaints

Rear differential failed at roughly 80,000 miles. Depending on failure, unexpected loss of traction or a locking up of the drivetrain could occur. We were lucky to catch it before then. Dealer confirmed issue with no clear cause. No warning lamps/messages/etc indicated that the part was failing. The only thing we noticed was increased highway noise, which could easily be ignored by someone who is not as aware of good/bad car noises.

The rear camera dose not always display on the LCD screen, likely due to the ghosting issue with the infotainment system which randomly cuts in and out. This poses a safety hazard when backing up. Despite repeated complaints from other owners as well regarding the LCD screen, Mazda will not cover cost of replacing the LCD screen. I had a 2014 Mazda 3 for which there was a recall for the same issue and they covered it. So I don't understand why they won't do it for this vehicle. Being able to see what is behind the vehicle when backing up is a safety concern. I provided date of most recent occurrence, but this has happened multiple times before.

Car was making popping noise, got it checked out at mechanic. Said rear differential had metal in the oil.

Touchscreen continues to change to different screens Ghost touch screen malfunction is know to dealer as prior year models have also had problems and recall was issued Dealer won’t cover cost of repair as it’s out of warranty This just started so I wouldn’t have known during warranty The dealer will repair for $750 which is not fair as it’s a known problem It is very distracting while driving and even if I turn the display off it will come back on

Twice now, my 2017 Mazda CX-5 stalled on the highway with a check engine light popping up--both times was driving around 60-70mph for a couple of hours and had about a quarter tank of gas left. The first time, no code was found, but the second time, after a deeper diagnostic, the dealership found a P0192 code. After reading here and many other places online, based on the code and the car's behavior, it really sounds like the Denso low-pressure fuel pump is to blame; that's the source of the recall for 2018 and 2019 Mazda CX-5s experiencing this same issue [XXX] ). If the 2017 model also uses that fuel pump, why isn't it included in the recall? If this dangerous and erratic car behavior is due to a faulty part, it really should be covered by the recall. Shame on you, Mazda. Lives are at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle – display has a ghosting issue with the screen keeps on changing without me, touching the controls. It will switch from one function to another function independently, and sometimes the screen goes blank. This display was replaced under recall in 2020 and I’m starting to have similar problems now in 2024 for the last 10 months. When the screen goes blank, this compose a safety hazard.

There is a known issue of "Ghost Touching" on the infotainment system on 2017-2020 Mazda's. The ghost touching causes the infotainment center to randomly self-select options on the screen, which is highly distracting. The following are experiences I've had while driving (sometimes going 70MPH on the interstate), where my infotainment center begins to make selections on it's own: Unpausing paused music Making random phone calls Opening text messages and selecting the reply button Flipping between screens continuously Ending phone calls This is extremely distracting and dangerous. Mazda is aware of this issue. I had my screen replaced in 2020, and replaced with another faulty screen that I now have to get replaced again.

This car has an issue with 'ghost touches' on the infotainment screen. We had it replaced under warranty in January 2020, and the same issue is happening again. Searches online show this is a widespread problem and Mazda wants to charge $1,000 to fix it this time. It is a distraction, turns music on/off volume up/down and can cause dangerous unexpected distractions.

Vehicle Infotainment Center - the touch screen will automatically select options and click options while driving, causing a distraction and most recently attempting to enable a child lock. It will do it while the car is both driving and while stopped. It will randomly do it on both the Radio Screen and the Navigation screen.

The infotainment system has a known problem called "Ghost Touch". The screen will randomly change from am to fm radio, make phone calls on its own, change screen during navigation. Mazda knows of the issue with this model. This should be a recall as it can severely distract a person while driving. Mazda says this is not under warranty even though I have extended warranty and the millage is only 32,000. Please make this a recall before a serious accident occurs.