2014 MAZDA CX-5 Complaints

I WAS HEADING HOME FOR LUNCH WHEN AS I TURNED ON TO MY ROAD I HEARD A POP BUT DIDN'T SEE ANYTHING. ONCE I GOT HOME I INSPECTED THE CAR WHEN I SAW THE WINDSHIELD CRACKED. THE CAR HAD JUST CAME OUT IN MY TOWN N I WAS THE SECOND ONE TO BE DRIVING ONE. ONLY HAD IT FOR 2 DAYS. WHEN I RETURNED TO THE COMPANY THEY SAID I HAD TO PAY FOR A NEW WINDOW WHICH SINCE IT WAS TOO EARLY FOR AFTERMARKET COMPANIES TO MAKE ONE HAD TO BUY THEIR $800.00 WINDSHIELD. EXTREMELY UPSET BECAUSE THIS NEVER HAPPENED TO MY PASS 2 VEHICLES FOR NO REASON. *TR

IN ABOUT ONE YEAR AND 12,000 MILES THIS IS THE SECOND CRACKED WINDSHIELD I HAVE HAD. THIS TIME I WAS DRIVING AND HEARD A POP. ONE MINUTE LATER, THERE WAS A CRACK AT THE BOTTOM OF THE WINDSHIELD. NO HITS BY A ROCK, NOTHING. THIS IS AN STRUCTURAL PART OF THE CAR THAT IS FAILING CONSTANTLY, ACCORDING TO OTHER MAZDA OWNERS AND MAZDA IS LOOKING THE OTHER WAY AND DENYING THAT THEY HAVE A PROBLEM. AS SOMEBODY HAS SAID, IT IS PROBABLE THAT IN ORDER TO SAVE WEIGHT THEY MADE THE WINDSHIELD TOO THIN, AND IT FAILS AFTER A FEW MONTHS OF SERVICE DUE TO EXCESSIVE STRESS. WHEN YOU GO TO THE DEALER, THEY RUN THE "PENCIL TEST", AN IDIOTIC WAY TO TEST STRESS AND THEY TELL YOU THAT A ROCK HIT YOUR CAR. *TR

ON 2014 MAZDA CX-5, I HAVE CRACKED 3 WINDSHIELDS IN 11 MONTHS. THE FIRST AFTER ONLY 3 WEEKS ON THE ROAD, LESS THEN 800 MILES ON THE CAR. THE SECOND AT 7 MONTHS, APPROX. 11,000 MILES, AND THE THIRD AT 11 MONTHS, 22,000 MILES. DRIVING THE EXACT SAME ROUTE FOR 14 YEARS AND ONLY CRACKED ONE WINDSHIELD BEFORE, IN A CONSTRUCTION ZONE. THERE IS SOMETHING WRONG WITH THE DESIGN OF THE WINDSHIELD OR THE CAR. I HAVE ASKED THE DEALER, BUT THEY WON'T SAY ANYTHING, SO THAT IS WHY I AM CONTACTING YOU. I DON'T HAVE VIN HANDY RIGHT NOW, BUT CAN GET IT WITH A FEW MINUTES NOTICE. THANK YOU FOR YOUR TIME. *TR

TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE GEAR SHIFTER BUTTON FAILED. THE BUTTON WOULD DISENGAGE THE GEAR SHIFTER FROM DRIVE TO NEUTRAL. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSIS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,500 AND THE CURRENT MILEAGE WAS 3,000.

LAST YEAR JUST AFTER A MONTH OF OWNERSHIP I WAS STOPPED AT TRAFFIC LIGHT. THE ENGINE BEGAN TO RACE AND THEN SLAMMED SO HARD THE BRAKES SQUEALED. IT FELT LIKE I HAD BEEN REAR ENDED. I PUT THE VEHICLE INTO PARK, SHUT IT OFF AND GOT OUT TO INSPECT MY VEHICLE. THE PERSON BEHIND ME WAS NOT CLOSE ENOUGH TO COME IN CONTACT WITH MY VEHICLE AND THERE WAS NO DAMAGE. MY PASSENGERS AND MYSELF WERE SHOCKED BY THE FORCE. I ASSOCIATED THIS EVENT WITH THE VEHICLE BEING BRAND NEW AND MAYBE SOMETHING JUST GOT STUCK. THE SUV AT THIS TIME HAS LESS THAN 500 MILES ON IT. DURING THIS PAST WINTER I AM STARTING TO NOTICE THE VEHICLE HESITATING AT TIMES AND A STRANGE CLUNK SOUND IN THE REAR END. IT HESITATES OFTEN BUT THE CLUNK SOUND IS RANDOM. AGAIN ON MAY 4,2014 I WAS STOPPED IN TRAFFIC ON A BUSY HIGHWAY AND THE ENGINE BEGAN TO RACE THE VEHICLE THEN SLAMMED WITH ENOUGH FORCE TO MAKE THE BRAKES SQUEAL AND JERK THE PASSENGERS AND MYSELF FORWARD. WITH THIS NOW HAPPENING A SECOND TIME I AM FEARFUL TO DRIVE THIS VEHICLE. I DO NOT FEEL SAFE. *TR

CAR WAS PARKED AT WORK AND CAME OUTSIDE TO FIND A CRACK DOWN THE MIDDLE OF THE WINDSHIELD FROM THE UPPER FRAME DOWN APPROXIMATELY 16 INCHES AND THEN CURVING BACK UP. I BROUGHT THE VEHICLE TO THE DEALERSHIP TO INSPECT THE CRACK AND WAS TOLD IT WAS CAUSED BY A ROCK BUT THERE WAS NO SIGN OF IMPACT. AT THE TIME OF REPLACEMENT BY SAFELITE, DURING INSPECTION PRIOR TO REMOVAL, I WAS TOLD IT WAS ABSOLUTELY A STRESS FRACTURE AND NOT ROCK DAMAGE, INDICATING A MANUFACTURING DEFECT. THE VEHICLE HAD APPROXIMATELY 1300 MILES ON IT AT TIME OF INCIDENT. THIS IS A FACTORY DEFECT AND MAZDA IS NOT TAKING RESPONSIBILITY FOR THE ISSUE. *TR

THE FIRST INCIDENT WAS WHEN I STARTED THE ENGINE, THE ENGINE WARNING LIGHT AND ALL OTHER WARNING LIGHTS(SBC, ABS, ETC.) CAME ON. I CALLED THE MAZDA SERVICE FOR AN APPOINTMENT SEVERAL DAYS LATER AND I WENT TO SERVICE FOR A PROBLEM, THE GUY WHO IN CHARGE TOLD ME SINCE THE ENGINE LIGHT CAME OFF WE CAN'T DO ANYTHING. SO THEY JUST DID CHANGE MY OIL AND LEFT. SECOND TIME HAPPENED WITH SAME PROBLEM, I WENT TO MY BUDDY(MECHANIC) AT OTHER CAR SERVICE HE TOLD ME THE GUY TOLD ME WAS WRONG BECAUSE EVERY CAR HAS A COMPUTER CHIP THAT RECORDS EVERY PROBLEM. ANYWAY, MY BUDDY DIAGNOSED MY MAZDA CX-5 AND TOLD ME THAT MY CAR HAS A BAD OR WEAK TRANSMISSION SIGNAL THAT CAUSED THE ENGINE SHUT OFF SO I WENT TO MAZDA SERVICE FOR SECOND TIME WITH SAME PROBLEM, THEY DIAGNOSED AND TOLD ME THAT IT WAS THE WEAK TRANSMISSION SIGNAL SO THEY HAD TO REPROGRAM IT. ON APRIL 26, 2014, APPROXIMATELY 5:00AM I WAS DRIVING ON HWY. ABOUT 60 MPH AND SUDDEN ALL THE WARNING LIGHTS INCLUDE ENGINE LIGHT CAME ON BUT THIS TIME ENGINE DIDN'T SHUT OFF BUT TRANSMISSION HAD NO CONTROL TO ITSELF. I WAS SO SCARE AND ALL MY FRIENDS WHO WERE WITH ME GOT SCARED ALSO BECAUSE IT WAS RAINING HARD EARLY MORNING. I HAD TO PULL OVER TO SERVICE ROAD THEN I MADE A COMPLETED STOP BUT THE TRANSMISSION DIDN'T START WITH 1ST GEAR. IT FELT LIKE IT STUCK ON 6TH GEAR SO I HAD TO PRESS ACCELERATOR ALL THE WAY TO KICK TO IT. THIS IS THE THIRD TIME HAPPEN TO ME I DON'T FEEL COMFORTABLE WITH MY CX-5. I TOOK IT TO THE THIRD TIME SERVICE FOR SAME PROBLEM ON APRIL 28, 2014. I'VE NEVER HAD THIS KIND OF PROBLEM FOR ANY OTHER CARS THAT I'VE EVER DRIVEN SPECIALLY A BRAND NEW CAR. ANYONE WHO HAS BOUGHT CX-5 HAVE SAME PROBLEM SHOULD MAKE A COMPLAINT. *JS

WINDSHIELD CRACK FOR NO APPARENT REASON RIGHT SIDE CENTER RUNNING 1 FOOT 1/2 TOWARD CENTER. *TR

TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNINGS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 1,500.

FRONT WINDSHIELD CRACKED WHILE PARKED IN GARAGE. CRACK SEEMS TO START FROM THE TOP CENTER UNDER THE SENSOR BOX. NO EVIDENCE OF A ROCK CRACK. DEFECT OR STRESS FROM THE EQUIPMENT BOX UNDER THE WINDSHIELD. *JS