2016 MAZDA CX-5 Complaints

LED DAYTIME RUNNING LIGHTS ON HEADLIGHT NOW FLICKER AND FAIL INSPECTION EVEN THOUGH NO DAMAGE OR IMPACTS OCCURRED TO THE HEADLIGHT. REPAIR IS IN EXCESS OF $1200. HTTPS://WWW.CARCOMPLAINTS.COM/MAZDA/CX-5/2016/LIGHTS/EXTERIOR_LIGHTING.SHTML HTTP://WWW.CARPROBLEMZOO.COM/MAZDA/CX-5/HEADLIGHTS-PROBLEMS.PHP

I SLOWED DOWN IN MY NEIGHBORHOOD, GOING ABOUT 10 MILES AND HOUR, AND WAS COASTING INTO A PARKING SPACE AT ABOUT 5 MPH IN MY HOME NEIGHBORHOOD. IT WAS ABOUT 1:15 PM ON A SUNNY, CLEAR DAY. I WAS APPLYING THE BRAKE TO STOP THE CAR AS I PULLED INTO THE SPOT YET I WAS GOING SLOW AND COASTING STRAIGHT INTO THE SPOT. SUDDENLY, THE CAR SPED UP, THE BRAKES HAD NO RESPONSE, AND THE CAR JUMPED OVER THE CURB AND RAN INTO TWO BUSHES. I DID NOT HAVE MY FOOT ON THE ACCELERATOR, I HAD MY FOOT ON THE BRAKE...BUT MORE THAN ANYTHING, I HAD NO CONTROL, IT WAS UNINTENDED ACCELERATION. THEN THE CAR STOPPED AFTER I HIT THE BUSHES. I WAS SHAKEN, BUT NO BAGS DEPLOYED. I THEN MOVED THE CAR OFF OF THE GRASS, AND PULLED THE CAR AROUND TO THE SAME PARKING SPACE. THIS TIME THE CAR STOPPED NORMALLY. I HAVE 18,168 MILES ON THIS CAR. I HAVE BEEN THE ONLY OWNER. I AM AFRAID TO DRIVE THIS CAR BECAUSE I AM CONCERNED IT WILL DO THIS AGAIN AND I WILL BE IN TRAFFIC OR NEAR PEOPLE AND I COULD HURT OR KILL MYSELF OR SOMEONE ELSE. THERE WAS NO WARNING OF ANY PROBLEM.

LED DAYTIME RUNNING LIGHTS BEGIN TO FLICKER AND THEN FAIL WITHIN JUST 2-3 YEARS OF REGULAR USE. THE DRL LIGHTS CANNOT BE EASILY REPLACED WITH A LIGHT BULB/REPLACEMENT LED DUE TO THE LED CHIPS BEING SOLDERED TO THE CIRCUIT BOARD WITHIN THE HEADLIGHT ASSEMBLY. FULL HEADLIGHT ASSEMBLY MUST BE REPLACED. WHEN DRL ARE OFF IT CAN POTENTIALLY CREATE SAFETY HAZARDS FOR DRIVERS OF VEHICLE AND OTHER VEHICLES AROUND.

SUDDEN ACCELERATION TURNING LEFT PULLING INTO A PARKING SPOT. FOOT ON BRAKE/OFF OF ACCELERATOR, CRUISE CONTROL OFF, SLOWLY PULLING IN. ACCELERATED ENOUGH TO JUMP CURB ONTO SIDEWALK. ABLE TO BREAK JUST ABOUT THREE FEET SHORT OF BRICK BUILDING. CAR AT DEALERSHIP FOR SEVERAL DAYS. TECHNICIANS UNABLE TO RECREATE OR DISCOVER PROBLEM.

CAR IS A 2016.5 MAZDA CX-5 WITH APPROX 12,000 MILES. CAR BEGAN MAKING A GRINDING SOUND WHILE DRIVING; MADE AN APPOINTMENT WITH MAZDA TO LOOK INTO THE PROBLEM. DROPPED OFF THE VEHICLE MAY 11, 2018, PICKED UP THE VEHICLE MAY 12, 2018. SERVICE TECHNICIAN STATED IT WAS THE VEHICLES BRAKES, WHICH ARE NOT COVERED UNDER WARRANTY, AND WOULD NEED TO BE PAID OUT OF POCKET. I WAS SURPRISED TO HEAR I NEEDED NEW BRAKES DUE TO THE LOW MILEAGE AND AGE OF THE VEHICLE SO I BROUGHT THE CAR TO MY PERSONAL MECHANIC, TO GET A SECOND OPINION, BEFORE HAVING ANY EXPENSIVE REPAIRS PERFORMED BY MAZDA. LOCAL MECHANIC (MIDAS SHOP) SAID THAT THE REAR BRAKES WERE ENTIRELY WORN DOWN (OUTER PADS ONLY) AND HAD WORN DOWN SO MUCH, THEY HAD DAMAGED THE REAR BRAKE ROTORS WHILE THE REAR INNER PADS APPEARED TO HAVE MINIMAL WEAR CONSISTENT WITH THE AGE OF THE VEHICLE. FRONT BRAKES ALSO LOOKED TO HAVE MINIMAL WEAR CONSISTENT WITH THE AGE OF THE VEHICLE. MIDAS RECOMMENDED THE REAR BRAKE PADS AND ROTORS BE CHANGED IMMEDIATELY FOR SAFETY PURPOSES; AND COMMENTED HOW UNUSUAL THIS BRAKE PROBLEM SEEMED. UPON GETTING HOME, I SEARCHED THE INTERNET AND FOUND TSB #04-005-16-3217; NHTSA #10092486 (AMONGST OTHERS) THAT TELL OF A SIMILAR ISSUE. UPON GOING BACK TO MAZDA WITH THE BRAKES AND ROTORS THAT HAD PREMATURELY FAILED AND EXPLAINING THE TSB'S ONLINE, AND REQUESTING A REFUND FOR THE MONEY SPENT AT THE LOCAL SHOP; I WAS TOLD THERE WAS NOTHING THEY COULD DO. I JUST FEEL THAT MAZDA SHOULD HAVE REPLACED MY BRAKES AND ROTORS UPON MY INITIAL VISIT, KNOWING THAT THIS APPEARS TO BE A COMMON ISSUE IN CARS WITH LOW MILEAGE.

WHILE ON A RECENT HIGHWAY ROAD TRIP, MY 2016 MAZDA CX-5'S DRIVER SIDE DAYTIME RUNNING LED LIGHTS, WHICH COME EQUIPPED WITH THE TECHNOLOGY PACKAGE, STOPPED ILLUMINATING PROPERLY. THE DAYTIME RUNNING LAMP LED LIGHTS IN QUESTION WILL FLICKER OR NOT ILLUMINATE AT ALL. I FOUND THIS TO BE A SAFETY ISSUE AS DAYTIME RUNNING LIGHTS ARE EQUIPPED ON VEHICLES TO ENHANCE VISIBILITY AND SAFETY. A FLICKERING DAYTIME RUNNING LAMP CAN CAUSE SERIOUS SAFETY CONCERNS RESULTING IN DISTRACTED DRIVING RELATED COLLISIONS. MAZDA ADVERTISED THESE SPECIFIC HEADLAMPS AS BEING A LONG LASTING AND PROVIDING ENHANCED SAFETY AS THEY ADAPT TO CHANGING ROADWAY CONDITIONS. UPON CONDUCTING INDEPENDENT RESEARCH INTO THE DRL (DAYTIME RUNNING LAMP), IT WAS LEARNED THAT MANY OTHER OWNERS OF THE 2016 MAZDA CX-5, WITH THE TECHNOLOGY PACKAGE / LED HEADLAMPS, HAVE BEEN EXPERIENCING THIS ISSUE ALMOST AS SOON AS THE BASIC FACTORY WARRANTY EXPIRES. IT WAS THEN LEARNED THE AVERAGE COST TO GET THIS SITUATION REMEDIED WOULD RESULT IN HAVING TO PAY ALMOST $1500 - $2000 TO GET THE WHOLE HEADLAMP UNIT REPLACED. RESEARCH ON THE NHTSA WEBSITE REVEALED A FAULTY GASKET AT THE BASE OF THE HEADLAMP UNIT WHICH CAUSED MOISTURE/GAS TO DEVELOP ON THE INTERIOR OF THE HEADLAMP LENS, THIS IS ALSO PRESENT ON THIS VEHICLE. I FEEL THIS COULD POTENTIALLY BE CAUSING THE HEADLAMP DRL TO MALFUNCTION DUE TO A MOISTURE BUILD UP, OR THE UNIT IS ALL TOGETHER DEFECTIVE FOR A CERTAIN GROUPING OF CX-5'S WITH THIS HEADLAMP ASSEMBLY I FEEL A RECALL INVESTIGATION SHOULD BE CONDUCTED TO DETERMINE THE SOURCE OF THE MALFUNCTION. I FEEL THIS IS A SIGNIFICANT ISSUE AS IT WAS LEARNED THERE WAS A RECENT NATIONAL BACK ORDER FOR THESE HEADLAMPS, I FIND THAT SUSPICIOUS IF THEY WERE TO BE IN PROPER WORKING ORDER.

"TAKATA RECALL" ? IN MARCH 2018, I WAS TRAVELING WESTBOUND IN A MAZDA CX-5 ON AN EXPRESSWAY IN LONG ISLAND, NEW YORK. IT WAS APPROXIMATELY 9;45 PM AND THE EXPRESSWAY WAS FAIRLY EMPTY, ROADS WERE COMPLETELY CLEAR, NO RAIN, NO SNOW. OUT OF NOWHERE, A SPEEDING DRIVER SLAMMED INTO THE BACK OF MY MAZDA AT A VERY HIGH RATE OF SPEED. (SHE ADMITTED TO FOLLOWING ME TOO CLOSELY AND NOT BEING ABLE TO STOP IN TIME, SO MY CAR WAS HIT PRETTY HARD. ON POLICE REPORT, SHE WAS CITED FOR UNSAFE SPEED AMONG OTHER THINGS. I WAS ALSO INFORMED THE A POLICE OFFICER THAT SHE DID NOT HAVE A DRIVER'S LICENSE). MY CAR WAS THEN THRUST INTO THE DIVIDER (WHERE THE LEFT SIDE APPROXIMATE CORNER OF THE FRONT OF THE CAR HIT THE MEDIAN) IN THE MIDDLE OF THE EXPRESSWAY AND SPUN QUITE A FEW TIMES. NONE OF THE AIRBAGS EVER DEPLOYED. I HIT MY HEAD AT LEAST TWO TIMES AND I STARTING HAVING NECK AND BACK PAINS AMONG OTHER INJURIES. THOUGH THE CAR HAD EXTENSIVE EXTENSIVE DAMAGES (13K WAS THE LAST TIME I HEARD AND THE CAR IS STILL NOT WORKING FULLY PROPERLY) MY INSURANCE PROGRESSIVE FORCED ME TO TAKE THE CAR BACK WHILE THE OTHER INSURANCE COMPANY DOESN'T UNDERSTAND WHY THE CAR WAS NOT TOTALED. I WAS GIVEN BACK THE CAR A LITTLE OVER TWO WHOLE MONTHS AFTER THE ACCIDENT AND I WAS TOLD THE AIRBAGS WILL NOT DEPLOY IF GOD FORBID SOMETHING ELSE HAPPENS (THE AIRBAG LIGHT IS BLINKING ALL THE TIME), THE HORN DOES NOT WORK, AND NOTHING ON THE STEERING WHEEL CONTROLS WORK ANYMORE. I WAS TOLD I HAVE TO BRING THIS TO MAZDA'S DEALERSHIP DIRECTLY FOR DIAGNOSTICS. I HAVE BEEN TOLD BY MANY PEOPLE THAT THEY BELIEVE MY AIRBAGS MALFUNCTIONED INCLUDING MAXIMUM AUTO BODY IN BOHEMIA WHO FIXED THE CAR AND I AGREE CONSIDERING THE HARD HITS THE CAR TOOK AND MY INJURIES. I AM NOT SURE WHAT MY RIGHTS ARE IN THIS SITUATION BUT I FEEL THIS CAR IS NOT SAFE. I NOW HAVE TO WAIT UNTIL JUNE 4TH TO GET IT TO THE MAZDA DEALERSHIP.

PASSANGER SIDE DAY TIME RUNNING HEADLIGHTS BEGAN FLICKERING FOR ABOUT A MONTH AND THEN SIMPLY WENT OUT. THIS CAR IS BRAND NEW WITHIN THE PAST YEAR AND A HALF AND IS ABSOLUTELY RIDICULOUS. THE DEALERSHIP HAD TO REPLACE THE FULL HEADLAMP UNIT AS IT IS LED AND MAZDA KNOWINGLY INSTALLED THESE FAULTY HEADLAMPS. I HAVE SEEN HUNDREDS OF OTHER DOCUMENTED CASES OF THIS ISSUE ON THE INTERNET.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SEAT BELT DID NOT RECOIL ONCE ADJUSTED. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.

LED DAYTIME RUNNING LIGHTS FLICKER DIMLY AND THEN DON'T WORK. CAN'T REPLACE THEM UNLESS YOU REPLACE THE ENTIRE LIGHTING ASSEMBLY.