2016 MAZDA CX-5 Complaints

I RECENTLY BOUGHT A USED 2016 MAZDA CX-5. FIVE DAYS LATER, I WENT TO GET IN IT AFTER WORK (NOT A HOT DAY) AND FOUND A CRACK RUNNING FROM UNDER THE TOP SEAM STRAIGHT DOWN AND THEN FEATHERING OUT. NO IMPACT DAMAGE. PARKED IN A SECURED LOT. IT DIDN'T LOOK RIGHT, SO I LOOKED UP MAZDA WINDSHIELDS AND FOUND OUT OTHERS HAD THE SAME ISSUE. I FOUND THE CRACK DISTRACTING AS I DROVE, ESPECIALLY IF I NEEDED TO LOOK OVER TO THE RIGHT SIDE. TOOK MY CAR TO MAZDA THE FOLLOWING DAY. THEY AGREED IT LOOKED STRANGE, BUT SAID THEY WERE UNAWARE OF ANY WINDSHIELD ISSUES. AND YET I FOUND MANY OTHERS ON LINE HAD THE SAME ISSUE.

THE LEFT FRONT HEADLIGHT ON THE VEHICLE IS FLICKERING AND SOMETIMES GOES OUT. THIS HEADLIGHT IS KNOWN TO HAVE ISSUES AND BASED ON THE PART NUMBERS FROM MAZDA, IT HAS BEEN REDESIGNED MULTIPLE TIMES IN THE PAST 2 YEARS. WITH THIS MANY REDESIGN ATTEMPTS I AM JUST ASSUMING THEY ARE HAVING PROBLEMS WITH THE HEADLIGHT AND SHOULD ISSUE A RECALL. THIS VEHICLE IS JUST OUT OF WARRANTY AS IT HAS 37,500 MILES AND THE WARRANTY IS ONLY TO 36,000 MILES. THE DEALERSHIP WANTS US TO PAY FOR THE HEADLIGHT WHICH IS $1,500 DOLLARS IN PARTS ALONE. THIS SEEMS OUTRAGEOUS FOR A VEHICLE THAT IS ONLY 2 YEARS OLD. SEARCHING ONLINE THIS IS A VERY COMMON ISSUE WITH MAZDA AND HAVING A HEADLIGHT GO OUT DRIVING DOWN THE ROAD IS A MAJOR SAFETY CONCERN LET ALONE A QUALITY OF WORKMANSHIP CONCERN. THIS ISSUE NEEDS TO BE ADDRESSED WITH A RECALL.

SHORTLY AFTER GOING OVER 36,000 MILES (STANDARD WARRANTY EXPIRATION) THE DRIVER'S SIDE DAYTIME RUNNING LIGHT (DRL) LED'S DIMMED AND THEN FLICKER CONTINUOUSLY. THIS SHOULD BE A SIMPLE LED BULB, TRANSFORMER, OR BALLAST REPLACEMENT, BUT THE MAZDA DEALERSHIP QUOTED $1,275 DOLLARS TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. APPARENTLY THE DRL LED'S ARE NOT INDIVIDUALLY SERVICEABLE. AFTER DOING SOME QUICK RESEARCH, THERE ARE MULTIPLE MAZDA CX-5 OWNER FORUMS REPORTING THIS ISSUE BETWEEN 24,000 AND 36,000 MILES AFFECTING BOTH DRIVER AND PASSENGER SIDE DRL LED'S. THIS IS A SAFETY ISSUE IN THE FACT THAT THERE ARE COUNTRIES AND STATES THAT REQUIRE DRL USE. TYPICALLY, IF A HEADLIGHT BULB GOES OUT IT IS A MAINTENANCE COST OF SOMEWHERE AROUND $25 TO $50 DOLLARS. AN LED BULB WOULD TYPICALLY COST MORE, BUT TO POTENTIALLY SPEND $10,000 DOLLARS (8 HEADLIGHT ASSEMBLIES AT $1,250 EACH) OVER THE LIFETIME OF THE VEHICLE (TYPICALLY 120,000 MILES) SEEMS A LITTLE EXCESSIVE. I AM HOPING FOR A FUTURE SERVICE BULLETIN FROM MAZDA TO COVER THIS DESIGN DEFECT (SIMILAR TO THE ONE REGARDING THE HEADLIGHT ASSEMBLY GAS CLOUDING ISSUE).

2016 MAZDA CX5. CONSUMER WRITES IN REGARDS TO SHATTERED WINDOW ON VEHICLE. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE DAMAGES CAUSED BY THE WINDOW SHATTERING. *JS

FRONT PASSENGER WINDOW COMPLETELY SHATTERED WHEN DRIVING ON THE HIGHWAY. NO APPARENT ROCK OR DEBRIS HIT THE WINDOW BEFORE THE GLASS COMPLETELY DISINTEGRATED. A LOUD BANG WAS HEARD AS THE GLASS SHATTERED FROM THE CENTER. UNSURE AS TO LONGEVITY / DURABILITY OF THE MAZDA OEM GLASS WINDOWS AS CAR MODEL IS RELATIVELY NEW. SO FAR HAVE NOT HAD ANY OTHER ISSUES WITH THE OTHER WINDOWS OF THE CAR. THE TEMPERED GLASS, HOWEVER, DID SHATTER AS CORRECTLY DESIGNED, NO INJURIES.

PURCHASED NEW, PASSENGER-SIDE HEADLIGHT LED LIGHTS FLICKERED AND THEN WENT OUT AFTER ~18 MONTHS. REPLACED UNDER WARRANTY. SIX TO EIGHT MONTHS LATER, DRIVER-SIDE HEADLIGHT LED LIGHTS HAVE THE SAME PROBLEM. REPLACED UNDER WARRANTY.

I NOTICED RECENTLY IN TRAFFIC THAT ONLY ONE OF MY RUNNING LIGHTS WAS REFLECTING ON THE BACK OF THE CAR IN FRONT OF ME. I DID SOME RESEARCH AND FOUND A LOT OF STORIES OF THIS LIGHT GOING OUT PREMATURELY, AND THE REPAIR IS COSTLY SINCE THE ENTIRE HEADLIGHT UNIT NEEDS TO BE REPLACED. MY WARRANTLY EXPIRED LESS THAN TWO WEEKS AGO, BUT I AM GOING TO TRY TO GET MAZDA TO COVER IT. I AM SUBMITTING THIS COMPLAINT IN THE HOPES THAT MAZDA WILL START COVERING THIS REPAIR FOR CARS EVEN OUT OF WARRANTY, AS THESE LEDS SHOULD NOT FAIL AT 3 YEARS OLD.

COASTING. DRIVING TO A STOP SIGN OR STOP LIGHT OR STOPPING POINT AT A DECLINING SPEED FROM 30MPH TO 25/20/15MPH INTERVALS ARE WHERE THE 'TUGGING'/'STUTTER' HAPPENS. DEALERSHIP SAYS IT IS NORMAL OPERATION FOR THE CAR TO SHIFT INTO GEAR WHEN DECLINING IN SPEEDS. EVEN CORPORATE AGREED WITH THEM. THE ONLY THING THAT IS NOT NORMAL IS HOW COME AWD VARIATION DOESN'T HAVE THIS ISSUE? MY OLDER MAZDA 3 FROM 2009 I DROVE DIDN'T HAVE THIS ISSUE. TESTED A MAZDA 3 NEW 2018 AND THEY HAD THIS ISSUE. ALSO TESTED A SALES DEPARTMENT 2016 FWD CX 5, SIMILAR ISSUE. MY FRIEND WHO IS A PHYSOCLOGIST, HER CX 5 2016 HAS THE SAME TUGGING ISSUE. DEALERSHIP SAID IT COULD BE A TORQUE CONVERTER/TRANSMISSION/ OR COLD WEATHER WITHIN TH TRANSMISSION LINES. NO ERROR CODES WERE PRESENT WHEN THEY CHECKED. THE DRIVING EXPERIENCE SEEMS VERY DEGRADING FOR THE NEWER MODELS. THE ABRUPT TUGGING COULD CAUSE AN ACCIDENT TO SOMEONE AHEAD OF ME OR THE JERKING COULD MAKE ME HIT THE GAS PEDAL EVEN HARDER. SPOKE TO: SERVICE REQUEST NUMBER 1-1225218842 SPOKE TO ROY FROM MAZDA CSDEPARTMENT 800.222.5500 SELECT PROMPT 2, THEN EXT. 1148. THE CS CALLED DEALERSHIP AND FOLLOWED DEALERSHIP GUIDANCE. IF THIS IS NEW FOR THE VECHICLE AS A STANDARD OF DRIVING, THEN THIS MUST MAKE IT VERY UNPLEASANT AND PREDICTABLE FOR FUTURE ACCIDENTS.

I PULLED INTO A PARKING SPACE AND BEFORE I COULD PUT THE CAR IN PARK IT JUMPED THE CURB AND HIT A VACANT BUILDING. THEIR WERE DAMAGES TO THE GLASS WINDOWS AND THE FRAME OF THE BUILD IS WHAT STOPPED THE CAR.

TWICE IN 1 YEAR I'VE HAD SMALL STONES CAUSE A CRACK IN THE FRONT WINDSHIELD. THE FIRST CRACK WAS CAUGHT BEFORE IT SPREAD AND WAS REPAIRED. ANOTHER SMALL STONE MUST HAVE HIT MY WINDSHIELD. TODAY WHILE SHOPPING I RETURNED TO MY VEHICLE, THAT WAS PARKED FACING A STOREFRONT, TO SEE A 14.5 INCH CRACK ACROSS THE DRIVER'S SIDE. THE CRACK OBSTRUCTS THE DRIVER'S LINE OF VISION. I CONSIDER TWO SMALL STONES CAUSING DAMAGE UNUSUAL. I'VE BEEN DRIVING OVER 45 YEARS AND HAVE NEVER DAD TO REPAIR OR REPLACE A WINDSHIELD.