2016 MAZDA CX-5 Complaints

I WAS PULLING INTO A PARKING SPACE AT NATURAL GROCERS. WHEN THE CAR WAS GOING 2-3 MPH INTO THE SPACE GETTING READY I THOUGHT TO STOP, THE ENGINE REVVED UP LIKE A JET ENGINE. THE CAR THEN JUMPED A CONCRETE SIDE WALK, HIT THE BRICK BUILDING, AND BROKE A GAS LINE. THE CAR THEN CAME TO REST BACK IN THE PARKING SPOT. THE AIR BAG DEPLOYED, MY FIRST REACTION WAS "WHAT THE HELL JUST HAPPENED". A MAN WALKING OUT OF A STORE HEARD THE HISS OF THE GAS LINE AND THEN CALLED 911. HE CAME TO THE CAR AND TOLD ME TO MOVE AWAY BECAUSE THE GAS LINE COULD BLOW UP. HE NOTICED THAT MY GLASSES WERE BACKWARDS ON THE BACK OF MY NECK AND ASKED IF I WAS HURT. SHORTLY A FIRETRUCK ARRIVED, TWO POLICE CARS, AND A STORE MANAGER. THE FIREMEN SHUT OFF THE GAS LINE. THE POLICEMAN INTERVIEWED ME AND OBSERVED THE SETTING. AFTER SOME TIME THE POLICEMAN SAID "THIS WAS NOT YOUR FAULT" AND "I AM NOT ISSUING A CITATION". SOMETHING CLEARLY WENT WRONG WITH THE CAR. HE ENCOURAGED ME TO TAKE PICTURES OF BOTH THE SIDEWALK AND THE CAR FOR MY RECORDS. I HAD THE CAR TOWED TO THE DEALERSHIP FROM WHOM I HAD LEASED THE CAR.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 65 MPH, THE FRONT WINDSHIELD SHATTERED. THE CONTACT CALLED A LOCAL DEALER (JOHN HINE MAZDA, 1545 CAMINO DEL RIO SOUTH ST, SAN DIEGO, CA 92108) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER AND NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

THE PASSENGER SIDE MIRROR FOLDED IN BY ITSELF WHILE I WAS DRIVING MY MAZDA 2016 CX-5 ON A LOCAL CITY STREET AT ABOUT 15 MPH. THE PLASTIC OUTSIDE HOUSING OF THE MIRROR POPPED OUT AND FELL ONTO THE ROAD. I RETRIEVED THE TRIM PIECES OF THE HOUSING BUT ONE PIECE OF TRIM WAS CRACKED. I REINSERTED THE TRIM AND TAPED UP THE CRACKED PIECE. MAZDA SAYS IT DOES NOT SELL THE REPLACEMENT PIECE OF TRIM AND WANTS TO REPLACE THE WHOLE MIRROR FOR A COST OF $500.

THE AUTOMATIC LOCKING DOES NOT ALWAYS WORK. I AGREE WITH COMPLAINTS 1090985 AND 10885776 IN THAT IT SEEMS TO BE FINE 90% OF THE TIME, WHICH LULLS YOU INTO A FALSE SENSE OF SECURITY. NOW, I MAKE SURE THAT HE LIGHTS FLASH AS I WALK AWAY. I HAD TURNED OFF THE CHIRP BECAUSE IT DISTURBS THE PEACE, BUT MAY TURN IT BACK ON, SINCE WALKING AWAY AND LOOKING BACK ALSO HAS ITS RISKS. I COULD BE WALKING AWAY TOO QUICKLY SOMETIMES OR SOMETHING ELSE IN MY POCKET MAY BE SHIELDING THE KEY FOB, BUT IF OTHERS ARE ALSO EXPERIENCING THIS PROBLEM, MAYBE IT IS NOT A USER ISSUE. PERHAPS THE OWNER'S MANUAL SHOULD MENTION THESE POSSIBILITIES, IF THEY INDEED ARE THE CAUSE OF THE PROBLEM. AN UNLOCKED CAR IS A SERIOUS SECURITY RISK.

THE VEHICLE WAS BOUGHT BRAND NEW ON 06/30/2015. IT NEEDED A NEW TRANSMISSION AT 20,690 MILES (09/02/16). AT ~43,000 MILES, LEAKS WERE DETECTED. THE MECHANIC DIAGNOSED THE PROBLEM AS POWERTRAIN ISSUES. THE LEAK WAS TRANSMISSION FLUID THAT SPREAD TO THE WHOLE LENGTH OF THE CAR UNDERNEATH. THE DEALER WAS CONTACTED, CAR WAS TOWED TO THE DEALERSHIP THAT LATER CONFIRMED THE MECHANIC'S DIAGNOSIS. POWERTRAIN WILL BE FIXED AT THE MANUFACTURER'S EXPENSE (THE MANUFACTURER CONSIDERS IT A MANUFACTURING ISSUE AND HAS HONORED THE WARRANTY).

2 INCIDENTS OF SUDDEN ACCELERATION WHILE MAKING A RIGHT HAND TURN INTO PARKING SPACES FIRST ON 5/18/17 AND SECOND ON 12/15/17. THE AIR BAGS DEPLOYED THE FIRST TIME BUT NOT THE SECOND TIME. THE INSURANCE COMPANY IS ORDERING AN ENGINEER INVESTIGATE SINCE IT OCCURRED ON 2 SEPARATE OCCASIONS

I WAS DRIVING AT AROUND 45-50 MPH WHEN I HEARD LOUD POP, AND NOTICED SMALL CHIP THE SIZE OF A PENCIL LEAD IN THE TOP MIDDLE OF THE WINDSHIELD. THEN ANOTHER LOUD POP AND THE CRACK APPEARED DOWN THE MIDDLE TOWARD PASSENGER SIDE FROM THE CHIP. THERE WERE NO CARS AROUND THAT COULD'VE CAUSED THE DAMAGE (I.E. DEBRIS OR CONSTRUCTION TRUCKS, ETC) AND I WASN'T GOING FAST ENOUGH THAT COULD CAUSE THE CHIP AND CRACK THAT BIG. NEVER HAD THIS KIND OF EXPERIENCE WITH PRIOR CARS I'VE OWNED. YES, I MIGHT HAVE HAD CHIPS HERE AND THERE BUT NEVER CRACKED SO EASILY LIKE THE CURRENT ONE, ESPECIALLY AT THE SPEED I WAS TRAVELING.

OUR 2016 MAZDA CX-5 HAS 16,000 MILES ON IT AND THE REAR BRAKES HAVE COMPLETELY DETERIORATED. AFTER VISITING THE DEALERSHIP, I WAS TOLD THE BRAKES HAVE RUSTED OUT DUE TO THE USE OF THE PARKING BREAK (WE NEED TO USE THE PARKING BREAK DUE TO WHERE WE PARK). MAZDA CLAIMS THIS IS A NORMAL 'WEAR-AND-YEAR' ISSUE BUT I DO NOT SEE HOW THIS IS AS THE VEHICLE HAS SUCH LOW MILEAGE. THE 2013-2015 CX-5S SUFFERED A SIMILAR ISSUE WHERE MAZDA WILL FIX AND REPLACE THE BRAKES. HOWEVER FOR US, THEY CLAIM THIS IS OUR FAULT ALTHOUGH THE VEHICLE IS LESS THAN TWO YEARS OLD.

LIFTGATE RECALL BY MAZDA IN OCTOBER 2016 WAS NEVER COMPLETED AS "PARTS NOT AVAILABLE", BUT THEIR WEB SITE SHOWS THIS VIN AS HAVING COMPLETED THE REPAIR, WHICH IS ERRONEOUS. THIS INDICATES THAT SOMEONE AT MAZDA CHANGED THE DATA TO SHOW IT AS COMPLETED WHEN IT WASN'T COMPLETED.

IN AUGUST 2016, I BOUGHT A BRAND NEW 2016 MAZDA CX-5 (DEALERSHIP: WELLESLEY MAZDA). UNFORTUNATELY, THE CAR HAD ISSUES RELATED TO MY BRAKES. ON DECEMBER 08, 2017, THE BRAKES OF MY RIGHT REAR TIRE LOCKED UP WHILE I WAS DRIVING IN A CITY STREET (35MPH ZONE) CAUSING THEM TO OVERHEAT TO THE POINT WHERE THE BRAKE DISC GOT RED HOT AND SMOKED UP, INCREASING THE RISK OF MY TIRES BLOWING OUT/CATCHING FIRE DUE TO THE HEAT GENERATED BY FRICTION. IN ADDITION TO THIS BEING A SAFETY RISK FOR MYSELF AND OTHER PEOPLE ON THE ROAD, THIS WAS EXTREMELY INCONVENIENT. MY CAR WAS IN NO CONDITION TO BE DRIVEN AND I WAS STRANDED ALONE IN THE MIDDLE OF THE NIGHT. THIS IS NOT THE FIRST TIME THIS ISSUE OCCURED. I HAD A SIMILAR COMPLAINT IN AUGUST 2017 WHERE THE LEFT WHEEL LOCKED INVOLUNTARILY WHILE I WAS DRIVING. I WAS FORTUNATE THAT I WAS ABLE TO NOTICE THE SMOKE BEFORE THINGS GOT WORSE AND THAT THIS DID NOT CAUSE A COLLISION. WELLESLEY MAZDA REPLACED THE CALIPERS, BRAKE DISC ETC. ONLY FOR THAT PARTICULAR TIRE, DESPITE MY REPEATED REQUESTS TO REPLACE THOSE FOR ALL THE TIRES OR FOR AT LEAST THAT AXLE. MY CAR HAS ONLY RUN ~8,000 MILES, I AM REGULAR WITH MY CAR'S MAINTENANCE AND MY LAST SERVICE WAS ON 12/04/2017. MAZDA IS TELLING ME NOW THAT THIS WAS A KNOWN ISSUE WITH THE CALIPERS AND THERE WAS A SERVICE BULLETIN FOR THIS. HOWEVER, I WAS NOT MADE AWARE OF THE THIS ISSUE AND THE SAFETY BULLETIN. THIS COULD'VE BEEN DONE ON MULTIPLE OCCASIONS: A) WHEN THE ISSUE WITH THE LEFT BRAKE HAPPENED B) WHEN I REPORTED A GRINDING NOISE COMING FROM MY CAR (IN SEPT OR OCT) C) WHEN I GOT MY CAR SERVICED. THEY WERE NOT ABLE TO DETECT THIS ISSUE AND AS A SAFETY PRECAUTION DID NOT REPLACE THE OTHER CALIPER, A DECISION THAT PROVED TO BE INCORRECT AND A RISK TO ME AND OTHERS. THERE ARE NO RECALLS EITHER.