2019 MAZDA CX-5 Complaints

My VIN indicates the 2.5L non-turbo SKYACTIV engine. Many 2019 CX-5 Touring models with this engine used cylinder deactivation, which is the version that has had some cylinder head cracking complaints. The engine type has documented failures my mileage (96k) is not extremely high for an engine The repair cost is very high ($5,500+) Mazda is refusing to help me out of goodwill assistance and ive only had the car for a year. They know this is a problem and fixed it for the turbos but not the non turbos! This is ridiculous, i expected a car to last more than 96k miles this can cause a fire or a stall and can cause a crash

I am reporting a premature engine failure on my 2019 Mazda CX-5 with approximately 55,000 miles. The vehicle developed a significant engine oil leak that was diagnosed by a repair facility as a casting failure in the cylinder head behind the timing cover. Due to the location of the leak and the nature of the defect, the entire cylinder head assembly had to be replaced. The total repair cost was $5,262.32, which I paid out of pocket. The repair documentation indicates that Mazda has issued a Technical Service Bulletin addressing this condition, but there is currently no recall or warranty extension covering the issue for my vehicle. A cylinder head casting failure at such low mileage appears premature and not consistent with normal wear and tear on a properly maintained engine. An engine oil leak of this nature could potentially create safety risks, including oil contamination of engine components or the possibility of oil leaking onto hot engine parts. Because this issue appears to be documented by Mazda through technical service guidance and has resulted in a costly major engine repair at relatively low mileage, I believe it should be investigated to determine whether a broader manufacturing defect exists that could affect other vehicles. I am submitting this complaint so that the issue is documented and can be evaluated for potential safety concerns or a future recall if similar failures are occurring in other vehicles.

The head on the 2.4L engine of the 2019 Mazda CX5 has shown a manufacturing defect that Mazda has addressed in certain models, but not all of the models with this engine. This leaves a large amount of vehicle owners with the financial liability to pay out of pocket for Mazda's engineering and manufacturing defect that they know about. The oil leaks onto the exhaust manifold creating a fire hazard. When driving our car, we cannot use outside air on the vents, A/C because the intake pulls in smoke coming from the engine compartment. I brought the car in today to Mazda and was denied any help in the repair, I am continuing with Mazda corporate to try and reach a resolution. Currently this will be roughly a $7000 repair. I do not have an estimate yet from the dealership.

I purchased a 2019 Mazda CX-5 (As is) on July 20, 2015. On September 11, 2025, as I was traveling on a three lane highway. I attempted to pass another vehicle. As I was attempting to go around the vehicle, my Mazda suddenly began braking and quickly losing acceleration. The speed limit on the highway was 70 mph. I estimated my speed at the time was between 70 and 75 mph as I attempted to pass. Pressing on the accelerator pedal did nothing. I had to try and very carefully steer the car to the right hand side of the road while trying to avoid oncoming traffic approaching from behind. When I finally got the car off the road, this is when I noticed that the car had stalled. The car started right back up and I continued to my appointment. The "radar cruise control" was activated at the time of the incident. On September 15, 2025, I contacted the dealer where the car was purchased and explained what happened. I was asked to bring the car in that same day. The car was supposedly looked over and connected to the Service Dept.'s computer to see if any error sign appeared. Nothing showed up. I service technician was then asked to ride with me to see if the car would replicated the same stalling as it has previously done. We could not get the car to stall as it had previously done. Before leaving, a salesman asked me if I wanted him to explain the "radar cruise control" to me some more. I agreed. The salesman then proceeded to tell me that "the car did not stall, it was simply braking from the activation of the radar cruise control". Being an experienced driver, I told the salesman that the car had stalled as evidenced by the fact that I had to restart it. The situation was not resolved to my satisfaction, but no other offers were made by the dealer. I requested additional diagnostic work to be done, but the dealer refused to cooperate. I did take the car to another Mazda dealer, but could get no offer but to connect the car to their computer.

The engine cylinder head cracked and is leaking engine oil. This component is available for inspection at Liberty Mazda or by an independent certified mechanic upon request. The cracked cylinder head caused significant engine oil leakage, which created the following safety risks: Sudden loss of engine power or stalling while driving Smoke emission from the engine bay Potential fire hazard if leaking oil contacted hot engine components These conditions placed both the driver, passengers, and others on the road at risk. The cracked cylinder head and associated oil leak were diagnosed and confirmed by Liberty Mazda, the authorized dealership that performed prior repairs on this vehicle. The dealership documented the issue and provided a repair estimate of approximately $5,400. No independent service center has inspected the vehicle at this time. The vehicle and cylinder head have only been inspected by Liberty Mazda. Mazda Corporate has not physically inspected the vehicle, but all service records and documentation of prior repairs have been submitted to them during the warranty dispute process. There has been no inspection by police, insurance representatives, or other third parties May 2025: The vehicle intermittently struggled to accelerate. At that time, no dashboard warning lamps illuminated, and the dealership initially reported no issues. June 2025: Following the timing cover repair, the vehicle experienced engine oil leakage due to incorrect sealant installation, which was documented. February 10, 2026: The dealership repaired the oil pan seal and replaced the sealant, refilling engine oil. February 14–15, 2026: Approximately four to five days after the February 10 service, the cylinder head cracked, causing a significant oil leak. All symptoms and related service events are documented in Liberty Mazda’s service records.

My fuel pump burned out after only 60k miles.... very expensive repair. Mazda said the problem was only with the early 2019 models so mine wasn't included yet my fuel pump did exactly what the ones included in the recall did, but I was left with over $1700 repair bill to replace the fuel pump. Obviously the "improved design" used in the second half of the year isn't really improved, and I've never had to replace a fuel pump on a vehicle with so few miles on it. We were sitting idle waiting for food at a restaurant and the engine just died and we were unable to re-start the vehicle. No issues prior to this, always kept fuel at least 1/4 tank or more full and no engine warning lights until AFTER the engine died.

The touchscreen digitizer on the Mazda Connect infotainment system has developed a known defect causing constant phantom/ghost touch inputs. The screen registers random touches without any physical contact, causing the system to navigate through menus, change vehicle settings (including safety-related settings such as blind spot monitoring and heads-up display), exit navigation mid-route, change radio stations, and initiate phone calls to contacts without driver input while connected to Apple CarPlay. This is a significant driver distraction and safety hazard. When the system begins making random inputs, the driver must divert attention from the road to attempt to regain control of the infotainment system or end unintended phone calls. The issue occurs most frequently when the vehicle is stopped or at low speeds but also affects the system while driving. This is a well-documented hardware defect affecting 2017-2020 CX-5 models, acknowledged by Mazda under TSB 09-003/22. The cause is a failing touchscreen digitizer, not a software issue. Mazda has not issued a formal recall despite widespread reports. The component is available for inspection upon request. The vehicle has not yet been inspected by a dealer for this specific issue. No warning lamps or messages preceded the failure — the phantom touch inputs developed gradually and have worsened to the point that the infotainment system is nearly unusable. Current mileage is approximately 60,000-80,000 miles.

The vehicle's cylinder head has developed a structural crack at on the casting, a known manufacturing defect identified by the manufacturer in Service Advisory SA-037/23. This failure is causing pressurized engine oil to leak directly onto the hot exhaust manifold while the vehicle is in operation. The leaking oil is pooling on high-temperature exhaust components, creating a significant risk of fire while driving. The leak generates heavy smoke and noxious burning oil fumes that are entering the passenger cabin through the HVAC system, causing respiratory issues

Oil is leaking from the front timing chain cover and the vehicle is available for inspection upon request. The issue was caught early enough before it was an acute safety issue, however this issue can cause smoke while driving and cause the vehicle to lose function while driving, endangering those in and around the vehicle in motion. The vehicle only has 35,000 miles on it, has been confirmed and documented by an independent service center, and this is a widespread well-known issue - the service center has had three vehicles in this week with the same exact issue, and Mazda issued a technical service bulletin detailing the issue and stating the root cause is a lack of sufficient sealant applied during manufacturing. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives - only a service center. There were no warning lamps or messages of the problem prior to failure - I was lucky to have this caught during a routine inspection.

The vehicle has suffered a crack of the Cylinder Head Assembly which leads to engine oil leaking onto hot exhaust and fire hazard. This defect is officially documented by the manufacturer in Service Alert SA-031/21, which identifies a trend of aluminum heads cracking and leaking pressurized oil directly onto the hot exhaust manifold. Although Mazda has issued a 10-year/120,000-mile warranty extension (Program CSP11) for the exact same casting failure in its Turbo-equipped models, it has refused to provide similar "Goodwill" relief for my vehicle, despite it suffering from the identical engineering flaw. Mazda’s refusal to cover a verified latent manufacturing defect that poses a significant fire hazard is arbitrary and unfair. I am requesting that Mazda North American Operations provide full reimbursement for the $6,788.51 repair