2016 MAZDA CX-5 Complaints

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE REVVED. THE CONTACT'S VEHICLE INDEPENDENTLY SURGED FORWARD AND CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT'S VEHICLE CONTINUED TO SURGE AND CRASHED INTO A POLE. THE DRIVER AND PASSENGER FRONTAL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURES TO THE CHEST AND ARMS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY GARAGE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 28,000.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644400 (STRUCTURE). THE CONTACT SCHEDULED A RECALL REPAIR APPOINTMENT WITH DEPAULA MAZDA (518-375-2148). UPON ARRIVING FOR THE SCHEDULED APPOINTMENT, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

A STONE FROM A WEED-EATER HIT MY WINDSHIELD AS I WAS DRIVING (~25 MPH) AND WITHIN 5 MILES THE CRACK WAS ALREADY 18 INCHES. IN SEARCHING ONLINE I NOTICED A LOT OF OWNERS MENTIONED WINDSHIELD PROBLEMS AND HOW THIN THE WINDSHIELD IS. I WOULD HAVE EXPECTED A SLIGHT CHIP BUT NOT THE CRACK. THE TEMPERATURE WAS MID 70'S.

THE ELECTRONIC PARKING BRAKE LOCKS THE REAR WHEELS AS DESIGNED. THE TOGGLE SWITCH THAT ACTIVATES THE BRAKES HAS DIRECT CONTROL THAT DOES NOT GO THROUGH THE ANTI-LOCK BRAKE SYSTEM OR THE ON BOARD COMPUTER. ONCE THE PARKING BRAKE IS ACTIVATED, AT ANY SPEED, THERE IS A TWO STEP PROCESS REQUIRED TO RELEASE THE BRAKES AND ALLOW THE REAR WHEELS TO ROTATE. IN MY CASE, THE ACCIDENTAL ACTIVATION OF THE BRAKE SWITCH AT LESS THAN 10 MPH LOCKED UP THE REAR BRAKES AND THE CAR CAME TO A VERY ABRUPT SCREECHING HALT. IF I WERE GOING FASTER WHEN THIS OCCURRED, THE BRAKE LOCK UP COULD HAVE LED TO A LOSS OF CONTROL OF THE VEHICLE.

WHEN THE VEHICLE IS POWERED OFF, THE BACK REST OF THE DRIVER'S CHAIR WILL FALL BACK COMPLETELY TAKING 2-10 SECONDS TO HIT THE REAR SEATING. AFTER TURNING ON THE VEHICLE, I WILL HAVE TO READJUST THE CHAIR TAKING ABOUT 1-2 MINUTES TO ADJUST THE BACK REST INTO AN UPRIGHT POSITION. THIS HAPPENED NUMEROUS TIMES AND SPORADICALLY, HAPPENED ONCE WHILE DRIVING AT SLOW SPEED ABOUT 15-20 MPH. ALSO, HEAD REST TO TOO FAR FORWARD MAKING IT UNCOMFORTABLE. COMPANY SHOULD LOOK INTO ELECTRICALLY MOTORIZED HEAD REST FOR ANGLE AND ELEVATION.

THERE WAS A RECALL ORDERED OCTOBER 6, 2016 FOR FAULTY LIFT GATE STAY DAMPERS (SAFETY RECALL 9916H, NHTSA CAMPAIGN NO. 16V-644). IT HAS BEEN 8 MONTHS AND THERE STILL IS NO FIX/SOLUTION AVAILABLE. WHY IS IT TAKING SO LONG TO ISSUE A FIX FOR A RECALL? THERE ARE OTHER RECALLS FOR MY VEHICLE AND I AM WAITING FOR A FIX FOR THIS ONE SO I CAN GET ALL THE RECALLS ADDRESSED AT ONE TIME.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED AND INCREASED RAPIDLY WITHOUT WARNING. ALSO, THE BRAKES FAILED TO WORK. AS A RESULT, THE CONTACT DROVE OVER A SMALL TREE AND THEN CRASHED INTO ANOTHER TREE, WHICH HELPED STOP THE VEHICLE. THE CONTACT SUSTAINED MUSCLE, NECK, AND BACK PAIN. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,751.

AFTER TWO MONTHS OF OWNERSHIP THE WINDSHIELD CRACKED DUE TO A ROCK STRIKE. THE WINDOWS WAS REPLACED WITH AN OEM WINDSHIELD. THREE MONTHS LATER THE WINDSHIELD CRACKED RANDOMLY WITHOUT ANY DAMAGE (ROCK ETC)

I WAS MAILED A SAFETY RECALL NOTICE INVOLVING THE LEFT GATE STAY DAMPER CONCERN WHICH POSES A POTENTIAL SAFETY ISSUE. WHEN CALLING TO SCHEDULE THE REPAIR, MAZDA DOES NOT HAVE THE PARTS TO PERFORM THE REPAIR AND HAS NO TIMELINE AS TO WHEN THE PARTS WILL BE RECEIVED. MAZDA STATED "THIS RECALL DOES NOT POSE A SAFETY CONCERN." IT CLEARLY STATES IN THE RECALL THAT THE LIFT GATE CAN DROP SUDDENLY AND THE BROKEN PARTS MAY INJURE PEOPLE NEAR THE VEHICLE.

THERE ARE TWO PROBLEMS WITH THE TURN SIGNAL. FIRST AND FOREMOST, ON VEHICLES THAT ARE EQUIPPED WITH LED HEADLIGHTS AND LED DAYTIME RUNNING LIGHTS, IT IS VERY HARD TO DISTINGUISH THE TURN INDICATOR SINCE IT IS AN INCANDESCENT BULB, IT IS NOT AS BRIGHT AS THE LED DAYTIME RUNNING LIGHTS THAT WHEN THEY ARE ILLUMINATED AND LOOKING STRAIGHT AT THE VEHICLE, IT IS HARD TO TELL IF THE TURN SIGNAL IS ACTIVATED. THIS COULD BE FIXED BY EXTINGUISHING THE DAYTIME RUNNING LIGHT TEMPORARILY WHILE THE TURN SIGNAL ON THE SIDE WHICH THE INDICATOR IS ACTIVATED. IN ADDITION, THE FRONT MARKER BULB IS HARD TO DISTINGUISH FROM THE SIDE, IT SHOULD BE A SEPARATE BULB ON THE ASSEMBLY. THE REAR MARKER LIGHT IS MUCH MORE PRONOUNCED AND VISIBLE NOT ONLY BECAUSE IT IS AN LED BULB, BUT BECAUSE IT IS A SEPARATE FIXTURE FROM THE TURN SIGNAL AMBER COMBINATION LAMP.