2016 MAZDA CX-5 Complaints

SUNROOF SUDDENLY EXPLODED WHILE DRIVING ON THE FREEWAY. THIS HAPPENED ON 4/30 AT AROUND 10:30AM, 280 SOUTHBOUND ABOUT 1/2 MILE BEFORE THE MILLBRAE EXIT. SUDDENLY HEARD A LOUD BOMB NOISE THEN FOUND OUT MY SUNROOF WAS SHATTERED INTO MANY PIECES. I HAD THE SHADE OPENED ABOUT 2 INCHES, SOME OF THE GLASS PIECES GOT BLOWN INTO THE CABIN. ONE PIECE OF THE GLASS PIERCE INTO THE ARMREST. THERE WERE NO OVERPASS, OR LARGE TRUCK AROUND MY CAR WHEN THIS HAPPENED. I COULD BE 100% SURE IT WASN'T HIT BY ANY EXTERNAL OBJECT. MY WIFE, MY 10MONTH OLD SON AND I WERE IN THE CAR. IF THE SHADE WAS FULLY OPENED, THE SHATTERED GLASS PIECES WOULD HAVE GOT INTO OUR FACE AND EYES. OR EVEN SERIOUSLY INJURED OR KILL MY 10 MONTHS OLD SON. I HAVE FOUND ONLINE THERE ARE MANY CASES OF SUNROOF EXPLODING. PLEASE NHTSA, YOU NEED TO DO SOMETHING ABOUT THIS FOR THE SAFETY OF THE MASS AND PUT PRESSURE ON THE MANUFACTURERS TO BE RESPONSIBLE FOR THIS.

DRIVING ON FREEWAY AT APPROXIMATELY 63 MPH, HEAT WAS ON IN VEHICLE, ALL WINDOWS CLOSED. VERY LIGHT TRAFFIC. HUGE EXPLOSION IN CABIN, GLASS FLYING ALL OVER. I PULLED OFF THE FREEWAY, FOUND THE SUNROOF EXPLODED WITH THE SUNSHADE PARTITION OPEN. THE GLASS WAS PROTRUDING UPWARD. NO INDICATIONS OF A ROCK OR OTHER ITEM STRIKING THE WINDOW. WE HAD GLASS SHARDS IN OUR SCALP THAT WE PICKED OUT AFTER REPEATED WASHINGS. OUR HANDS WERE CUT TRYING TO CLEAR OUT THE REMAINING BROKEN GLASS. NO PRIOR PROBLEMS WITH THE SUNROOF. THE SUNROOF HADN'T BEEN USED THE DAY OF THE EXPLOSION.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

BODY: ABOUT ONE MONTH AFTER I PURCHASED THE VEHICLE, THE PAINT BECAME BRITTLE. THERE IS A LARGE ROCK CHIP, SCRATCHES ON THE HOOD, AND CHIPS ON THE DOOR. ELECTRICAL: THE SEAT HEATER ON THE DRIVER'S SIDE TURNS ON INTERMITTENTLY WITHOUT THE POWER BEING TURNED ON. TRANSMISSION: THE RMSS CONTINUE TO INCREASE WHEN I TAKE MY FOOT OFF OF THE GAS AT HIGH SPEEDS (INTERSTATE). I DO NOT HAVE THE CRUISE CONTROL ON. THEY REV ABOUT 10,000 AND THEN COME BACK DOWN.

I WAS INVOLVED IN AN ACCIDENT IN DECEMBER 2016. I HIT THE SIDE OF ANOTHER VECHILE AND MY PASSENGER FRONT BY THE TIRE WAS DAMAGED.THE PASSENGER SIDE AIRBAG CAME OUT WHICH IT SHOULD NOT HAVE DUE TO THE MINIMAL DAMAGE TO OF THE CAR. I WILL ATTACH THE ESTIMATE TO THIS COMPLAINT. SINCE THIS WAS AROUND THE HOLIDAYS I KNEW MY CAR WOULD BE DELAYED. THIS WAS BY FAR THE WORST EXPIERENCE I HAVE DEALT WITH FOR A MONTH AND HALF AND TODAY I REALIZED MAZDA'S NEGLIGENCE PLAYED A HUGE ROLE WITH EXPENSE AND STRESS OF MY CAR. I HAVE NEVER RECEIVED NOTICE ABOUT A RECALL ON THE SIDE PASSENGER AIR BAG. I THINK MADZA SHOULD BE RESPONIBLE FOR PAYING THE DAMAGES OF MY AIRBAG COMING OUT AND ALSO THE LABOR, TIME AND RENTAL EXPENSES FOR THE DELAY OF MY CAR. I CAN NOT BELIEVE I'M FINDING OUT 4 MONTHS LATER THAT THEIR WAS A RECALL. IF I KNEW THIS I WOULD OF HAD MAZDA FIX MY CAR TO BEGIN WITH INSTEAD OF GOING THROUGH SO MUCH STRESS. THE DELAY OF MY CAR BEING FIXED WAS DUE TO THE FACT THE AUTO SHOP COULD NOT FIX MY PASSENGER AIRBAG LIGHT AND HAD TO HAVE THE ADJUSTER COME BACK OUT TO LOOK AT IT. THEY ALSO NEEDED TO GET THE TECHNICIAN TO COME OUT TO HELP THE PROGRAM AND THEY JUST COULDN'T FIGURE IT OUT. ONCE THEY FIGURED IT OUT MY AIR/HEAT WASN'T COMING ON, NONE OF THE INTERIOR LIGHTS WOULD WORK. THIS CAUSED ME TO GO BACK TO THE AUTO BODY SHOP FOR ANOTHER DAY WITHOUT MY CAR WITH A RENTAL. I BLAMED GEICO AND THE AUTO BODY SHOP BUT MAZDA IS RESPONIBLE. I SPENT SO MUCH MONEY ON THIS PROCESS. I'M VERY DISSAPPOINTED.

I BROUGHT MY VEHICLE TO MAZDA AT SANSONE RT 1 AUTOMALL AVENEL, NJ 732-587-1100 TO HAVE THE STEERING WHEEL PROBLEM ADDRESSED. THIS IS THE SECOND TIME THIS IS HAPPENING SINCE HAVING BOUGHT THIS VEHICLE BRAND NEW. THE REPLACED THE STEERING WHEEL FOR THE SAME ISSUE LAST YEAR. SINCE THE REPLACEMENT ONE WAS INSTALLED, THE WHEEL IS PEELING AGAIN. THIS IS A LEASED VEHICLE AND I AM CONCERNED THAT I WILL BE FINED ON THE RETURN PART AT THE END OF THE AGREEMENT. I DO NOT WEAR RINGS, I AM NOT MARRIED, AND I DO NOT USE CHEAP SOAP/HAND CREAM BECAUSE THEY ASKED ME IF I DO ANY OF THOSE THINGS. IT IS PEELING IN THE SAME SPOT AND GETS WORSE OVER TIME FROM NORMAL WEAR AND TEAR OF TURNING THE WHEEL. I BELIEVE THIS IS A MANUFACTURE DEFECT AND IT HAS NOT GAINED ENOUGH ATTENTION YET OR OTHER CONSUMERS MAY NOT REALIZE THIS IS A PROBLEM. MAZDA CORPORATE WAS AT MY DEALER WHEN THIS WAS LOOKED AT ON THE 16TH AND GAVE ME THE RESPONSE NOTATED IN THE THIRD PICTURE ATTACHED. I DO LOVE MY MAZDA. I ENJOY THE VEHICLE. I JUST WANT A SOLUTION TO THIS STEERING WHEEL PROBLEM SO IT CAN BE NORMAL LIKE ALL THE OTHER PARTS OF MY CAR. I KEEP MY VEHICLE CLEAN AND WELL KEPT. THIS HAS NEVER HAPPENED TO ME WITH A LEATHER STEERING WHEEL, AND I ALSO HAVE A 2016 KIA FORTE WITH A LEATHER STEERING WHEEL THAT DOES NOT HAVE THE SAME ISSUE LIKE MY MAZDA DOES. PLEASE HELP IF YOU CAN, THANK YOU IN ADVANCE!!

PARKED MY CAR. OPEN UP DRIVERS DOOR , RADIO AND DASH LIGHTS CAME ON. STANDING ON DRIVEWAY NOW PUSH BUTTON TO TURN OFF RADIO AND DASH. EVERYTHING CAME BACK ON. DID IT THREE TIMES AND ON THE THIRD TIME VEHICLE STARTED TO ROLL BACKWARDS. HAD TO CURLY ON THE FLOOR BARD AND DOOR WIDE OPEN. VEHICLE GAINING SPEED, ENGINE OFF, LOOK AT GEAR SHIFT SAYING IT'S IN PARK STILL. I HAD TO JUMP OUT OF VEHICLE BECAUSE I THOUGHT I WAS GOING TO DIE. NEIGHBOR CAME TO HELP ME OUT AND CALLED 911 WHO SENT AN AMBULANCE AND POLICE. PARAMEDICS ATTENDED TO MY NEEDS AND RUSHED ME TO THE HOSPITAL. POLICE ASK THE NEIGHBORS IF SOMEONE WAS INSIDE THE VEHICLE AND THEY SAID NO. POLICE REPORT SHOWS VEHICLE STILL IN PARK. VEHICLE HIT A TREE AND HIGH CENTER ON A PGE ELECTRICAL BOX. NOW VEHICLE IS AT A DEALERSHIP WHO TOLD MY FATHER UNDER THE TABLE THEY WERE ABLE TO DUPLICATE CONCERNS BUT WILL NOT NOTE IT ON THE REPAIR ORDER. THEY LOOKED AT SENSORS AND KNOW CODES APPEARED. ONCE MY FATHER MENTION HE WORKED AT A DEALERSHIP THEY MENTION THAT I MUST HAVE HAD THE VEHICLE IN REVERSE. IF I STAND OUTSIDE OF THE VEHICLE AND FOR A GOOD MINUTE TO TWO MINUTES AND IT SHOWED IN PARK THE WHOLE TIME, THERE IS SOMETHING ELECTRICAL GOING WRONG WITH THE VEHICLE. IF YOU GOOGLE RADIO IS STAYING ON WHEN VEHICLE IS SHUT OFF REGARDING THESE MAKE AND MODEL THERE ARE SEVERAL CASES OF THIS HAPPENING. PEOPLE SAY THEY HAVE TO SLAM THE VEHICLE INTO PARK TO GET THE RADIO TO WORK. SOME PEOPLE HAD A BRAKE SENSOR REPLACE WHICH FINALLY FIXED THE CONCERN....UPDATED 03/29/17 *BF *CN

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN

DURING DAYLIGHT HOURS, THE CHROME AROUND THE VENTS REFLECTS ONTO THE SIDE WINDOWS. THIS CAUSES A DISTRACTION, MAKING IT VERY DIFFICULT TO LOOK INTO THE SIDE MIRRORS. I CONTACTED MAZDA ABOUT THIS, THEY DO NOT APPEAR TO PLAN TO DO ANYTHING ABOUT IT. NOTHING YET HAS HAPPENED TO ME ABOUT THIS, BUT I AM CONCERNED THAT IT MIGHT HAPPEN TO ME OR SOMEONE ELSE. AN EASY FIX WOULD BE TO REPLACE THE SHINY CHROME TRIM WITH A DARKER TRIM. I ATTACHED SOME PICTURES TO SHOW THIS. THE PICTURES DO NOT SHOW EXACTLY HOW BAD IT IS, BUT IT WILL SHOW THAT THERE IS A PROBLEM.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V064000 (FUEL SYSTEM) AND 16V644000 (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.