2016 MAZDA CX-5 Complaints

HELLO, THE HEAD RESTRAINTS ON OUR NEW CX-5 ARE FAR TO FORWARD FOR PROPER POSTURE. IF WE SIT UPRIGHT, THE BACKS OF OUR HEADS ACTUALLY TOUCH THE HEAD RESTRAINT FORCING OUR CHINS TO OUR NECK. I UNDERSTAND THE NEED FOR GOOD HEAD RESTRAINTS, BUT AT THE COST OF PROPER POSTURE? I SEE THE TEST DUMMY BIORID HAS HORRIBLE POSTURE WITH IT'S HEAD FAR FORWARD OF IT'S SHOULDERS. THIS HAS LONG TERM BAD EFFECTS FOR YOUR SPINE TO SIT LIKE THIS.

FIRST EXPERIENCED THE PROBLEM TWO DAYS AGO, SHIFT THE GEAR FROM PARKED POSITION TO REVERSE BUT THE GEAR FAILED TO ENGAGE IMMEDIATELY; THEN SHIFT THE GEAR TO DRIVE AGAIN GEAR FAILED TO ENGAGE IMMEDIATELY FOR 3 OR 4 SECONDS THEN SUDDEN JERK WHEN GEAR ENGAGED VEHICLE STARTS TO MOVE FORWARD (LUCKILY DID NOT STEP HARD ON THE ACCELERATOR AND REV THE RPM). SAME PROBLEM HAPPENED ON HIGHWAY SPEED WITH EITHER ACCELERATION/DECELERATION WHERE RPM REV FROM APPROX. 2500RPM SURGE TO 4500/5000RPM THEN EXPERIENCED STRONG JERK. ALSO, WHEN VEHICLE STOPPED AT SIGNAL (LONGER STOP) GEAR IN DRIVE POSITION SEEMS TO DISENGAGE AND SAME PROBLEM OCCURS. VEHICLE LEFT AT MAZDA DEALERSHIP AND CHECKED BY MAZDA SERVICE MECHANIC AWAITING FOR THEIR INVESTIGATION.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.

I HAD DRIVEN MY NEW CAR FOR ONLY ABOUT 700 MILES WHEN THE TRANSMISSION FAILED. I WAS WAITING FOR A RED LIGHT TO TURN GREEN. WHEN IT DID, I PRESSED ON THE GAS AND THE CAR ENGINE ROARED, BUT THE TRANSMISSION ACTED AS IF IT WERE IN NEUTRAL. THE CAR WENT NO WHERE FOR ABOUT FIVE SECONDS. I PUT ON MY HAZARD LIGHTS AND WAS LUCKY NOT TO BE HIT FROM BEHIND. EVENTUALLY, THE DRIVE KICKED IN. I TOOK IT TO THE DEALER AND WAS TOLD IT NEEDED A NEW TRANSMISSION. THERE WAS NO KNOWN RECALL ISSUE AS OF YET. MAZDA REPLACED THE TRANSMISSION AS PER THE WARRANTY.

I AM SO UPSET WITH MAZDA RIGHT NOW. I HAVE A FULLY LOADED CX-5 GRAND TOURING WITH EVERYTHING THAT COULD BE ADDED. HOWEVER, MY NAVIGATION HAD BEEN RECALLED WITHIN THE FIRST WEEK AND 2 WEEKS LATER I HAD A HUGE CRACK ON MY WINDSHIELD. THIS CRACK IS THE WEIRDEST THING I HAVE EVER SEEN. MY DEALER SAID IT HAD TO BE A ROCK, BUT I PARKED MY CAR AND AFTER SCHOOL I CAME OUT TO THIS REALLY LONG CRACK. I HAVE RESEARCHED THIS AND MANY OF US ARE ALL HAVING THE SAME PROBLEM. THE WINDSHIELD IS ON BACK ORDER AND IS SUPER EXPENSIVE. THIS IS CRAZY AND MAZDA SHOULD PAY AT LEAST HALF OF THE PRICE. I HAVE NEVER HAD SO MANY PROBLEMS WITH A CAR. I HAVE HAD 5 MAZDA'S AND THIS ONE IS A LEMON.

THE VEHICLE WOULD NOT GO FROM REVERSE TO DRIVE OR DRIVE TO REVERSE. IT WOULD BE IN DRIVE BUT WOULD REVERSE. THEN IT WOULD LURCH FORWARD AND THE ENGINE WOULD REV AND IT WOULD GO FORWARD. IT HAD A DELAYED REACTION WHEN CHANGING THE GEARS AND ENGINE WOULD REV UP WHEN IT FINALLY WOULD CHANGE. I TOOK IT TO MAZDA DEALER AND THEY SAID IT NEEDS A NEW TRANSMISSION. IT HAS 1000 MILES AND IS ABOUT 6 WEEKS OLD.

HEADLIGHT CLEAR LENS IS MELTING FROM INSIDE. CLEAR LENS THAT COVERS HEADLIGHT HAS COATING INSIDE AND OUTSIDE. IT IS THE INSIDE COATING THAT IS FLOWING DOWN. LOOKS LIKE IT WAS OVER-APPLIED DURING MANUFACTURING PROCESS. BUT IN TIME, IT'S APPEARANCE IS BECOMING MORE AND MORE VISIBLE. BOTH LEFT AND RIGHT. MAKING THE CAR LOOKING LIKE 10 YEAR OLD. APPEARANCE ISSUE WAS PRESENT IN PARKING LOT OF DEALER. DEALER KNOWS ABOUT THIS ISSUE AND ASSURED ME TO REPLACE IT. BUT AVOIDING MY CALLS FOR SIX MONTHS. MAZDA CUSTOMER SERVICE TELLS ME TO BRING THE VEHICLE TO SERVICE CENTER. SO I TOOK THE CAR TO SERVICE, AND MAZDA TECHNICIAN GUY TOOK A LOOK AT IT AND PICTURED. NO ONE IS ANSWERING MY CALLS NOR GIVING ME ANY UPDATE ON HEADLIGHT REPLACEMENT.

AUTOMOBILE WAS ALMOST BRAND NEW, DIDN'T EVEN HAVE LICENSE PLATES ON IT YET, WHEN I PROCEEDED TO BACK OUT OF A PARKING SPOT. THE VEHICLE BACKED OUT BUT WOULD NOT GO FORWARD IN DRIVE. IT FINALLY LURCHED INTO DRIVE AFTER GIVING IT MORE GAS AND REVVING THE ENGINE. I TURNED THE VEHICLE OFF AND RESTARTED IT, AGAIN SAME ISSUE. WOULD NOT MOVE FORWARD IN DRIVE, EVEN IN MANUAL SHIFT MODE. HAD VEHICLE TOWED. MAZDA STATED THEY ARE REPLACING THE ENTIRE TRANSMISSION. I AM REPORTING IN CASE THEIR ARE OTHERS HAVING THIS ISSUE. VERY THANKFUL IT HAPPENED IN A PARKING LOT AND NOT WHEN I WAS TRYING TO PULL OUT INTO TRAFFIC.

BRAND NEW MAZDA CX5 2DAYS AFTER FIRST USE VEHICLE STARTED BUCKING BADLY. FIRST REPORTED TO DEALER AND COMMENT WAS "IT IS THE DRIVER" NEXT DAY ON PARKWAY WHILE ATTEMPTING TO PASS THE VEHICLE SLIPPED INTO WHAT APPEARED TO BE NEUTRAL NEARLY RESULTING IN LANE CHANGE ACCIDENT,. CAR CONTINUED TO BUCK SLIPPING GEARS IN ROUTINE DRIVING . ON WAY TO RETURN CAR TO DEALERSHIP CAR STARTED TO MOVE AT RED LIGHT AND THEN STOPPED RESULTING IN MINOR REAR END COLLISION.

ENTERTAINMENT SYSTEM CAN NEVER BE TURNED OFF AND REMAINS ON AT ALL TIMES. THE DEVICES LIKE THE CD PLAYER IF A CD IS INSERTED ALWAYS IS IN OPERATION AND MAY CAUSE UNNECESSARY WARE OF THE DEVICE AND RESULTS IN UNSAFE DISTRACTIONS WHICH THE VEHICLE IS IN OPERATION. MAZDA ONLY HAS OFFERED ONE SOLUTION, TO TURN THE VOLUME DOWN OR PLACE THE SYSTEM IN MUTE; HOWEVER, THIS IS RESET WHEN A VEHICLE RESTART IS DONE AND THE ENTERTAINMENT SYSTEM IS AGAIN INITIATED. TURNING THE VOLUME OFF OR MUTING OF THE SYSTEM IS DISTRACTIVE TO THE DRIVER WHICH CAN BE A VERY SERIOUS SAFETY CONCERN SINCE THE SYSTEM IS ALWAYS ON. POSSIBLE ISSUES WITH NON-REQUIRED SYSTEMS THAT ARE ALWAYS IN OPERATION WHICH CAN NEVER BE TURNED OFF BY THE OPERATOR IS A CONSIDER A SAFETY CONCERN. THIS ISSUE SHOULD BE CONSIDERED FOR A RECALL STATUS SINCE THERE IS NO SOLUTION FROM THE MANUFACTURER.