2016 MAZDA CX-5 Complaints

CAR WAS PARKED WHILE AT WORK, CAME OUT TO FIND THE WINDSHIELD CRACKED, RIGHT DOWN THE MIDDLE. NO ROCK CHIPS ANYWHERE TO BE FOUND. TOOK IT TO THE DEALERSHIP THEY CONTACTED A MAZDA REP WHO AGREED IT WAS A DEFECT. I WAS RELIEVED TO HEAR THAT, BUT VERY DISSATISFIED THAT THE REPLACEMENT WINDSHIELD IS ON BACK ORDER FOR A COUPLE MONTHS. THE WINDSHIELD IS CRACKED BADLY ENOUGH THAT I DO NOT FEEL COMFORTABLE LETTING MY PREGNANT WIFE DRIVE IT. WE BOUGHT THIS LARGER VEHICLE TO FIT A BABY CARRIER, NOW THE BABY WILL BE HERE BEFORE THE WINDSHIELD. THIS PUTS US IN A TIGHT SPOT, WE HAVE A BRAND NEW VEHICLE WE CAN NOT DRIVE. I UNDERSTAND THE DEALERSHIPS NOT AT FAULT AND THEY WERE VERY FRIENDLY, AND HELPFUL. I AM GLAD THEY AGREED TO REPLACE IT, BUT STILL OUT OF A VEHICLE FOR ALMOST 3 MONTHS WITHOUT A RENTAL IS CRAZY.

AFTER ONE MONTH OF OWNERSHIP, A CRACK DEVELOPED IN THE WINDSHIELD FROM THE TOP, CENTER. THE CRACK EXTENDED DOWN TO THE CENTER OF THE WINDSHIELD CREATING A LARGE OBLONG OVAL. THERE IS NO EVIDENCE OF BEING HIT BY ROAD DEBRIS. THE MAZDA SERVICE CENTER CONFIRMED THIS AND DECLARED IT A MANUFACTURER DEFECT. IT HAS BEEN OVER 5 WEEKS AND I AM STILL WAITING FOR THE REPLACEMENT WINDSHIELD TO ARRIVE. THE ISSUE APPEARS TO BE RAMPANT ENOUGH THAT NEW WINDSHIELDS ARE BACK ORDERED WITH NO INDICATION OF WHEN IT WILL BE AVAILABLE.

STOPPED ON HIGHWAY AT RED LIGHT. WENT TO PULL OUT ON GREEN, CAR HESITATED THEN IT FELT LIKE I WAS BEING HIT FROM BEHIND THE TRANSMISSION ENGAGED WITH A BIG THUD BEFORE I COULD GET MOVING. FURTHER ON DOWN THE ROAD IT WOULD WITHOUT WARNING, DOWNSHIFT THEN UPSHIFT, GOING SOMETIMES FROM 6TH GEAR TO 3RD AND THROWING ME FORWARD. EVERYTIME I WOULD STOP AND TRY TO START THERE WAS HESITATION FROM THE TRANSMISSION THEN IT WOULD SLAM INTO GEAR. WHEN I WAS STOPPED ON A SLIGHT UPGRADE, THE CAR WOULD DRIFT BACKWARD A GOOD BIT, THE ONLY WAY TO STOP IT WAS TO GIVE IT MORE GAS AND THE TRANSMISSION WOULD AGAIN SLAM INTO GEAR. DURING ALL THIS NO ENGINE OR WARNING LIGHTS OF ANY KIND CAME ON. THE MODEL I WAS DRIVING WAS LESS THAN 30 DAYS OLD WITH ONLY 3300 MILES ON IT. I AM CONCERNED, BECAUSE I TRADED IN A 2014 MAZDA CX 5 ( SAME MODEL) AND IT ALSO HAD TO HAVE THE TRANSMISSION REPLACED. MAZDA IS REPLACING THE TRANSMISSION IN THIS 2016 UNIT.

2016 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO IGNITION/ "ROOM FUSE" FAILURE. *SMD THE CONSUMER STATED WHILE DRIVING, THE GPS, RADIO, BLUETOOTH AND OTHER INTERIOR FUNCTIONS FAILED. NO WARNING LIGHTS OTHERWISE APPEARED. AFTER PUTTING GAS IN THE VEHICLE. THE VEHICLE WOULD NOT START. NO WARNING LIGHTS APPEARED TO EXPLAIN THE IGNITION FAILURE. THE CONSUMER SUBSEQUENTLY LEARNED THE CAUSE OF THE FAILURE WAS A BLOWN "ROOM FUSE". HE WAS INFORMED A SENSOR IN THE IGNITION SYSTEM WAS TIED TO THE "ROOM FUSE" WHICH WAS THE REASON THE KEY FOB WAS NOT BEING DETECTED, DESPITE THE GREEN LIGHT INDICATIONS. THE DEALER STATED TOO MANY DEVICES WERE CONNECTED TO THE POWER OUTLET AT THE SAME TIME AS THE BLUETOOTH AND NAVIGATION WERE BEING USED.*JB

THE CAR WAS PARKED OVER THE WEEKEND IN A VERY SECLUDED COUNTY LOCATION (NO OTHER PEOPLE AROUND). I NOTICED A LARGE CRACK IN THE FRONT WINDSHIELD TWO DAYS LATER WHEN I NEXT USED THE CAR. THERE ARE NO VISIBLE CHIPS ON THE GLASS. THE CRACK SPREAD OUTWARD FROM WHERE THE REAR VIEW MIRROR IS ATTACHED. I BELIEVE THIS IS A FACTORY INSTALLATION OR DEFECTIVE PART ISSUE.

THE WINDSHIELD EASILY CHIPS AND CRACKS. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS ISSUE AND MAZDA SEEMS TO DO NOTHING ABOUT IT. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS HURT OR DIES.

WHILE DRIVING ON THE HIGHWAY, WE NOTICED A CRACK THAT BEGAN AT THE BOTTOM CENTER OF OUR NEW CX-5'S WINDSHIELD. THERE HAD BEEN NO IMPACT BY A ROCK OR ANYTHING ELSE. IT BEGAN AT THE VERY EDGE OF THE WINDSHIELD, AND WENT UPWARDS. WE WERE ON A WEEKEND TRIP, AND THERE WAS NO NEARBY MAZDA DEALER. OVER THE MILES THE STRAIGHT CRACK GREW INTO QUESTION MARK SHAPE ABOUT 10" HIGH. ARRIVING AT OUR DESTINATION, THE DEALER CLAIMED THERE WAS A TINY IMPACT MARK EXACTLY UNDERNEATH THE WIPER BLADE. I WAS NOT ABLE TO SEE ANYTHING EXCEPT THE CRACK, AND I KNOW THERE WAS NO IMPACT OF ANY TYPE. THIS WAS A FRIDAY, AND THE DEALER SAID THE GLASS COULDN'T BE THERE UNTIL THE FOLLOWING WEEK -- BY WHICH TIME WE WOULD HAVE RETURNED HOME -- SO WE DROVE HOME A COUPLE OF DAYS LATER AND SPOKE WITH THE DEALER WHO SOLD US THE CAR [NOTE THAT IT WAS ABOUT 3 WEEKS OLD -- PRACTICALLY NEW]. OUR DEALER [NORTH POINT MAZDA, IN SHERWOOD AR] ALSO CLAIMS THERE IS AN INVISIBLE IMPACT MARK. OF COURSE, WITH AN IMPACT, THEY AVOID ALL RESPONSIBILITY. LOOKING AT THIS DATABASE, THERE SEEM TO BE A LOT OF PEOPLE IN THE SAME SITUATION AS MINE -- NEW CX-5 OWNERS DEVELOPING A MYSTERY CRACKED WINDSHIELD. THIS IS EXPENSIVE GLASS -- IT HAS SENSORS FOR THE WIPERS, ETC. AND NOW THE GLASS IS ON BACKORDER, SO WILL TAKE A MONTH TO ARRIVE! OVER THE MILES THE CRACK HAS GROWN IN SIZE, AND HAS ALSO BRANCHED OUT. I WONDER WHEN MY NEW VEHICLE ACTUALLY BECOMES UNSAFE TO DRIVE? MAZDA SAYS IT'S NOT THEIR PROBLEM, AND THEIR SERVICE MANAGER AND GENERAL MANAGER HAVE BOTH DECLINED TO EVEN RETURN MY CALL. CLEARLY THEY AREN'T PROPONENTS OF SERVICE AFTER THE SALE! HOPEFULLY THE REST OF THE CAR HOLDS UP BETTER -- WE REALLY LIKE IT EXCEPT FOR THE GIANT, MULTI-BRANCH WINDSHIELD CRACK THAT WE NOW HAVE TO LIVE WITH FOR ANOTHER MONTH! OF COURSE, NORTH POINT MAZDA WON'T BE GETTING ANY MORE OF MY BUSINESS....UPDATED 07-16-15 *BF UPDATED 9/21/2015 *JS

GLASS CRACKED FROM TOP, MIDDLE PORTION OF WINDSHIELD GLASS, NO APPARENT SIGN OF ROCK CHIP. SPREAD IMMEDIATELY INTO VIEWING AREA. CONCERN FOR OVERALL SAFETY AND INTEGRITY OF GLASS. ADVISED BY DEALER TO CONTACT INSURANCE, ADVISED BY INSURANCE IT'S A $500 DEDUCTIBLE. ONLINE RESEARCH HAS LED ME TO BELIEVE THAT THIS IS A MANUFACTURER DEFECT AS IT HAS HIGH NUMBERS OF COMPLAINTS.