2015 MAZDA CX-5 Complaints

TRANSMISSION FAILED AT 63,537 MILES. AFTER BEING TOLD THE REPAIR WOULD COST $5,400 I ASKED WOULD I BE GETTING THE SAME TRANSMISSION THAT FAILED. THE SERVICE ADVISOR HAD CONTACTED MAZDA TECH SUPPORT AND SAID "NO, WE'VE DISCOVERED THE PROBLEM IN YOUR TRANSMISSION AND IT HAS BEEN CORRECTED IN THE NEW ONES". MAZDA KNOWS ABOUT THIS PROBLEM AND IT NOT TAKING RESPONSIBILITY TO RECALL OR REPAIR THE KNOWN ISSUE. THERE IS AN ABUNDANCE OF INFORMATION IF YOU GOOGLE MAZDA TRANSMISSION PROBLEMS. MAZDA ALSO DOES NOT "TIE" WARRANTIES TO THEIR VEHICLES. THEIR HOPE IS THAT YOU BUY A WARRANTY, THEN YOU FORGET ABOUT WARRANTY TERMS, THEN DENY CLAIMS. THEY'RE COMPLETELY UNETHICAL.

MY FOOT WAS SOLELY ON THE BRAKE AS MY CAR WAS COMING TO A STOP IN A PARKING SPACE. THEN SUDDENLY WITH NO REASON, THE CAR ACCELERATED, JUMPING THE CEMENT TIRE STOPPER, HIT AGAINST THE CONCRETE PARKING COLUMN, WENT DOWN A SLIGHT HILL AND HIT ANOTHER CONCRETE PARKING COLUMN BEFORE STOPPING. THE WHOLE RIGHT SIDE (PASSENGER SIDE) WAS COMPLETELY TOTALED. FORTUNATELY I ONLY HAD BRUISES AND NO OTHER CARS WERE DAMAGED. THIS IS A SERIOUS SAFETY PROBLEM AND SHOULD BE INVESTIGATED.

THE FRONT BRAKES ON MY CAR WOULD NOT PASS PA STATE INSPECTION BECAUSE OF SEVERE RUST ON THE PISTON SIDE OF BOTH FRONT ROTORS. THE OUTER SURFACES OF THE ROTORS WERE FINE. ALL OF THE PADS WERE AT 50% FOR WEAR. THE VEHICLE IS THREE YEARS OLD, BOUGHT NEW, AND HAS 38,000 MILES OF MIXED DRIVING. THE DEALER CONTACTED THE MAZDA DISTRICT MANAGER AND HE REFUSED TO DO ANYTHING ABOUT IT AND CONSIDERED WHAT I HAD AS NORMAL WEAR. I REPLACED THE ROTORS AND PADS MYSELF AND WAS SURPRISED AT THE IMPROVEMENT IN STOPPING DISTANCE. SINCE THIS WAS HAPPENING OVER TIME, I WAS NOT AWARE OF MY LOSS IN BRAKING. AFTER I REPLACED MY BRAKES AND PERSONALLY CALLED MICHAEL KONZEL, THE MAZDA DISTRICT MANAGER, HE TOLD ME THAT THIS WAS CONSIDERED NORMAL AND NOT A MAZDA ISSUE. I OFFERED TO SEND HIM PICTURES, BUT HE SAID THAT HE DID NOT NEED THEM. THE VEHICLE WAS STATIONARY AT THE TIME, BUT DRIVEN DAILY.

THE TRUNK DOES NOT STAY UP WHEN OPENING...IT SLAMMED DOWN AND HIT ME ON THE HEAD.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER COMPLETELY. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING LOT. THE CONTACT RESTARTED THE VEHICLE AND SEVERAL BSM OFF, TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT, TCS/DSC INDICATORS REMAINED ILLUMINATED. LANNAN MAZDA IN LOWELL, MASSACHUSETTS WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,740. *TT *TR

WHILE CLEANING OUR 2015 MAZDA CX-5 THAT WAS PARKED IN OUR DRIVEWAY, I RAN THE SEAT FORWARD TO VACUUM UNDER IT. WHEN MOVING IT BACK, THE LEFT SIDE OF THE SEAT WOULD NOT BUDGE. WHEN WE INSPECTED ALL OVER UNDERNEATH THE SEAT WE COULD FIND NOTHING IMPEDING THE SLIDING MECHANISM. THE CAR HAD TO BE TOWED TO OUR MECHANIC AS IT WAS UNSAFE TO DRIVE WITH THE SEAT ALL THE WAY FORWARD. AFTER SOME RESEARCH AND HARD WORK, OUR MECHANIC WAS ABLE TO REMOVE THE SEAT AND SLIDING COMPONENT AND REPLACE THE ENTIRE POWER SLIDE UNIT (PART # KDY2-88-4FOA POWER SLIDE LF-S ) FOR THE DRIVER'S SEAT. HE FOUND THAT THE CABLE TO THE POWER UNIT ON THE LEFT SIDE OF THE SEAT HAD BROKEN. THE RIGHT SIDE APPEARS TO BE WEAKENING AS WELL. THROUGH HIS RESEARCH, OUR MECHANIC FOUND A TSB BULLETIN ON THIS EXACT SAFETY ISSUE. (TSB #09-006-16) HE EXPLAINED THAT THE NTSB HAD TOLD MAZDA TO CORRECT THE PROBLEM IN SUBSEQUENT MODEL YEARS BUT THAT LEAVES US, AND PROBABLY OTHERS, IN THE LURCH FOR A SAFETY ISSUE THAT SHOULDN'T HAVE HAPPENED.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 15 MPH, THE VEHICLE STEERED LEFT AND THE CONTACT CROSSED THE MEDIAN, SIDESWIPING ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL DEALER (COLONIAL MAZDA, 100 FEDERAL ROAD, DANBURY, CT 06810) WHERE IT WAS DIAGNOSED THAT BOTH TIE RODS FRACTURED AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

I RECEIVED A SAFETY RECALL FOR MY VEHICLE AND HAVE CONTACTED LOU BACHRODT MAZDA IN COCONUT CREEK, FLORIDA, TO SCHEDULE AN APPOINTMENT. HOWEVER, NO ONE RETURNS MY CALLS. PLEASE SEE THE ATTACHED FILES DOCUMENTING THE VARIOUS ATTEMPTS I MADE. I CAN BE CONTACTED VIA EMAIL AT [email protected] OR AT 954-655.8605.

I WAS DRIVING DOWN THE INTERSTATE AT NORMAL SPEED AT 7PM NORTH OF BIRMINGHAM, AL. IT WAS DARK AND A COUPLE VEHICLES WERE PRETTY FAR AHEAD OF ME. THERE WAS NOTHING ABOVE THE CAR (NO BRIDGE, TREE, ETC.) ALL OF A SUDDEN, I HEARD WHAT SOUNDED LIKE AN EXPLOSION OR GUNSHOT. I GOT OFF AT THE NEAREST EXIT TO EXAMINE THE VEHICLE AND DISCOVERED THAT THE SUNROOF HAD EXPLODED. THE SUNROOF GLASS EXPLODED UPWARD AND OUTWARD. THE GLASS PROTRUDED UPWARD AND SHARDS OF GLASS WERE BLOWN OUT ONTO THE ROOF OF MY CAR. THERE WAS NO SIGN OF ANY FOREIGN OBJECT HAVING HIT THE CAR OR SUNROOF. LUCKILY I HAD THE SHADE CLOSED; OTHERWISE, GLASS SHARDS COULD HAVE BEEN THROWN INSIDE THE VEHICLE AND INJURED ME. THE NOISE WAS SO LOUD THAT I WAS ALSO LUCKY THAT I DIDN'T PANIC AND WRECK THE VEHICLE. AFTER DOING ONLINE RESEARCH AND FINDING MANY SIMILAR STORIES, I BELIEVE THE SUNROOF GLASS WAS FLAWED OR INSTALLED IMPROPERLY. I REPORTED IT TO MAZDA AND THEY TOLD ME IT WAS ENVIRONMENTAL AND THAT I SHOULD FILE IT ON MY INSURANCE. I TOLD THEM THAT I CONSIDER THIS A SAFETY HAZARD AND THAT THEY SHOULD INVESTIGATE IT, BUT THEY REFUSED AND INSTRUCTED ME TO FILE IT ON MY INSURANCE. WHEN I TOOK IT TO HILEY MAZDA IN HUNTSVILLE AL, THEY WROTE "IMPLODED" ON THEIR DAMAGE ESTIMATE WHEN I VERY CLEARLY TOLD THEM IT "EXPLODED" OUTWARD AND SHOWED THEM MY PHOTOS.

WE WERE DRIVING ACROSS WYOMING ON THE INTERSTATE WITH THE CRUISE CONTROL ON AT 75MPH. SUDDENLY THERE WAS A VIOLENT SHAKE IN THE CAR LIKE THE ENGINE WAS LOCKING UP. WE TRIED TO PULL OFF THE HIGHWAY AND IT DID IT AGAIN AS WE WERE PULLING OVER. WHEN WE GOT THE CAR STOPPED THE CHECK ENGINE LIGHT WAS ON AND A MESSAGE ON THE DISPLAY THAT ENGINE DIAGNOSTICS WERE REQUIRED. I CALLED THE DEALER IN FT COLLINS CO AND MY DEALER IN DENVER BUT THEY SAID THEY COULD NOT TELL ME WHAT TO DO. I DROVE THE CAR BACK TO DENVER VERY SLOWLY WITH THE CHECK ENGINE AND WARNING MESSAGE ON THE DASH AND IT RAN OKAY. MY DEALER COULD NOT LOOK AT IT FOR A WEEK AND WHEN I TOOK IT IN THE WARNING LIGHTS HAD GONE OFF. THE DEALER SAID THERE WERE NO CODES AND NOTHING THEY COULD FIND WRONG. I CALLED MAZDA AND THEY HAD ME TAKE IT TO ANOTHER DEALER AND AGAIN THERE WERE NO CODES FOR IT. WE ARE SCARED TO DRIVE THE CAR. IT HAS SAT IN OUR GARAGE THE PAST COUPLE MONTHS EXCEPT FOR THE TRIPS TO THE DEALER. IF WE HAD BEEN IN TRAFFIC I THINK WE WOULD HAVE CAUSED AN ACCIDENT.