2019 MAZDA CX-5 Complaints

Just got diagnosed with cracked cylinder head. After looking on social media, it appears this is a thing for the model years 2018 and 2019. Bad casting? Anyway I believe this should be a voluntary recall to correct such a flawed engine. I bought this new from a Mazda dealership and kept it up to date with service only through the dealer. The 60 month/60,000 mile drive train warranty ran out last July. However I only have 50,000 miles on the car...babied.

At 30,000 miles car began leaking oil severely and was told that the engine block was cracked and needed to be replaced. There are numerous complaints of this same issue online happening just after the warranty has expired. The cost of repair is $6000.

The engine cylinder head cracked before the vehicle hit 50,000 miles. This caused oil to leak and burn in the engine compartment, leading to a burning smell coming into the cabin. Once enough oil had been lost, I got a low oil pressure light. I immediately pulled over and noticed white smoke was coming out from under my hood, and the smell of burning oil was quite strong. The problem has been confirmed by my mazda dealer. The vehicle has not been inspected by manufacturer, police, insurance. Just the dealer. The vehicle is currently at the dealer, and the cylinder head would need to be removed for inspection if requested. The smell of burning oil was the only early symptom, though I did not recognize it at the time.

The contact owns a 2019 Mazda CX-5. The contact stated that while driving up on incline at 45 MPH, the engine shut off with the check engine warning light flashing on the instrument panel. Despite the failure, the contact was able to pull the vehicle off to the shoulder of the road. Due to the failure, the vehicle was towed to the residence. The following day the vehicle was towed to an independent mechanic; however, the mechanic was unable to duplicate the failure. The mechanic replaced the spark plugs and the ignition coil. The mechanic referred the contact to the dealer for additional assistance. The contact drove the vehicle to the dealer with an abnormal rumbling sound coming from the vehicle. While at the dealer, the dealer was unable to determine the cause of the failure. The contact was provided an estimate for repairs unrelated to the failure. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was a 129,000.

The Mazda Connect screen has ghost touch issues. The screen randomly presses buttons while the vehicle is in motion. The most dangerous component is when it changes the lighting to nighttime during the day causing me to be unable to see my screen during the daytime. It also repeatedly skips music, changes the screen while the gps is on, and constantly presses random buttons and disturbs me while I'm driving the vehicle. This is a known issue amongst many Mazda models that they have yet to fix and it is highly distracting.

Valve cover develops crack causing significant loss of oil resulting in seizing of engine with the potential of serious accident and potential loss of life.

This is a complete electrical system failure. My screen continues scroll All Systems fails. At least it is not draining the battery again. I have had to replace the battery 2 times in the last 6 months. Maybe CarMax sold me a "lemon". . I received a recall notice, however when I spoke with the service department at the Bob Mazda dealership in Carlsbad and they told me that the recall on my vehicle is closed. I can come in for repairs, but at my own expense. I have only owned this vehicle for 6 months in which 2 months I was in the hospital recovering from a major surgery. When I get in my car and start it, if it starts the "blue" light is on every time, which is apparently Thermostat. After about 20 minutes or so the light turns off, sometimes 30 minutes. The next part is the scrolling malfunctions. It lists about everything on the car. I am [XXX] and live in Baja. I live in a very safe, gated with a security guard neighborhood, however I am scared of going any due to my car issues and being stranded. I also really need to cross the border to see my doctor but I am afraid. When you have to replace 2 batteries in 6 months and I have only driven under 5,000 since I purchased the car. Mazda needs to make me whole. My car also only has 24,000 and when I bought it had20,000 miles. There is something seriously wrong, actually multiple things are wrong with my 2019 Mazda. A person should never be afraid to get in the vehicle due to safety issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving, the infotainment screen went crazy! It randomly changed screens rapidly, and the navigation voice started talking loudly about changing volume level, and repeatedly. Very distracting and dangerous.

I had my vehicle looked at and found a cracked cylinder head on #3 and did some research of people having the same issues. I was driving when the vehicle started smoking it turns out the oil coming out of cylinder #3 flows down the driver and passenger side behind the exhaust manifold which can lead to a fire. My car only has a little over 80,000 miles and this should not happen around that low of a mile vehicle. I believe this is an issue that needs attention.

The contact owns a 2019 Mazda CX-5. The contact stated that while the vehicle was parked, the contact discovered an abnormal odor coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that there was a cracked cylinder head and that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.