2015 MAZDA CX-5 Complaints

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V644000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING AT A SLOW RATE OF SPEED, A LOUD ABNORMAL RATTLING NOISE COULD BE HEARD UNDER THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT A SQUEAKING NOISE WAS CAUSED BY A DAMAGED BOLT BY THE WINDSHIELD. THE VEHICLE WAS REPAIRED, BUT THE NOISE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH NEEDING A STRUT REPLACEMENT DUE TO A LOST BOLT. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN NUMBER: 16V203000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE; HOWEVER, THE CONTACT COULD NOT SPEAK WITH A REPRESENTATIVE. THE CONTACT STATED THAT THE MANUFACTURER LEFT A VOICE MESSAGE STATING THAT THEY WERE IN A MEETING. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THROUGH STOP AND GO TRAFFIC NEAR A TRAFFIC LIGHT ON A DOWNWARD SLOPE (MAYBE 10-15 DEGREES), I ATTEMPTED TO APPLY THE BRAKES IN ORDER TO COME TO A STOP. WHEN DOING SO, THE BRAKE PEDAL WAS BEING APPLIED NORMALLY BUT THE VEHICLE WASN'T SLOWING DOWN LIKE IT NORMALLY DOES. AS A RESULT, I PUSHED DOWN ON THE BRAKES AS HARD AS POSSIBLE AND WHILE THE VEHICLE SLOWED DOWN MORE THAN IT PREVIOUSLY WAS, IT ATTEMPTED TO LURCH FORWARD MORE AND MORE. I NOTICED THAT THE RPMS WERE SLOWLY GETTING HIGHER WHILE I WAS IN THE MIDDLE OF APPLYING THE BRAKE PEDAL AS HARD AS POSSIBLE, BUT THE VEHICLE WAS COMING INCREASINGLY CLOSE TO MAKING CONTACT WITH THE VEHICLE IN FRONT OF ME. DUE TO THE VEHICLE BEING CLOSE TO BEING PHYSICALLY STOPPED ALREADY, I PLACED THE VEHICLE IN PARK AS QUICKLY AS POSSIBLE AND THE RPMS FOR THE VEHICLE IMMEDIATELY CLIMBED ALL THE WAY TO THE RED-LINE (I BELIEVE 6,500 RPMS) AND THEN RETURNED TO NORMAL. THROUGHOUT THE REMAINDER OF THE TRIP (ANOTHER 5-10 MILES), THE VEHICLE EXHIBITED NO NOTICEABLE ISSUES. I CALLED THE LOCAL MAZDA DEALERSHIP TO SEE IF ANY PROBLEMS REGARDING THE TRANSMISSION WERE CURRENTLY BEING INVESTIGATED, BUT I WAS TOLD THAT NO RECALLS WERE CURRENTLY OPEN FOR A TRANSMISSION PROBLEM. *TR

I HAVE EXPERIENCED INTERMITTENT PROBLEMS WITH THE STEERING WHEEL BUTTONS, ESPECIALLY WITH REGARD TO THE CRUISE CONTROL (CC). SOMETIMES, THE BUTTONS APPEAR TO CHANGE FUNCTIONS WITH EACH OTHER. HERE IS AN EXAMPLE: 1.I AM DRIVING ALONG ON THE HIGHWAY, AND I TURN ON CC ' THE DASH INDICATOR APPEARS IN YELLOW. 2.I SET THE CC TO MY CURRENT SPEED, THE DASH INDICATOR CHANGES TO GREEN, AND MY SPEED IS REGULATED. 3.I DECIDE TO REDUCE SPEED, SO I PRESS THE MINUS (-) BUTTON ONCE. 4.MY SPEED INCREASES BY ABOUT ONE MILE PER HOUR. 5.I PRESS MINUS (-) AGAIN, AND I SPEED UP ANOTHER MILE PER HOUR. 6.I PRESS PLUS (+), AND I SLOW DOWN ONE MILE PER HOUR. 7.I PRESS CANCEL, AND NOTHING HAPPENS ' THE CC INDICATOR ON THE DASH STAYS GREEN, AND MY SPEED HOLDS AT THE CURRENT VALUE. 'IT IS POSSIBLE THAT CANCEL REDUCES MY SPEED BY ONE MILE PER HOUR, BUT I USUALLY DON'T WAIT LONG ENOUGH TO FIND OUT, BECAUSE I AM TRYING TO CANCEL! 8.I PRESS OFF, AND THE CC CANCELS. IT IS STILL ON, BUT THE DASH INDICATOR TURNS YELLOW, AND MY SPEED IS NO LONGER REGULATED (I AM COASTING). 9.I PRESS OFF SEVERAL TIMES, AND NOTHING CHANGES ' THE DASH INDICATOR IS YELLOW. 10.NO MATTER WHICH BUTTON I PRESS, I CANNOT SHUT OF CC. 'THE DASH INDICATOR WILL CHANGE FROM GREEN TO YELLOW AND BACK, BUT CC NEVER SHUTS OFF. 11.SOMETIMES, I CAN RUN MY THUMB AROUND THE BUTTONS IN A CIRCLE, AND CC STARTS WORKING AGAIN, BUT THIS DOES NOT ALWAYS WORK. 12.IF I SHUT OFF THE CAR, CC WILL WORK FOR A WHILE. 13.IF CC STOPS WORKING AS DESCRIBED, AND I AM ON A LONG TRIP, IT WILL SOMETIMES START WORKING PROPERLY AGAIN AFTER SOME LONG PERIOD OF TIME (30 MINUTES OR SO). I HAVE EXPERIENCED SIMILAR PROBLEMS WITH THE RADIO CONTROLS. I OCCASIONALLY PRESS THE VOLUME CONTROL AND THE STATION CHANGES. TYPICALLY, THIS ONLY HAPPENS ONCE, AND WHEN I CHANGE THE STATION BACK TO WHERE IT WAS, I AM ABLE TO ADJUST THE VOLUME AGAIN.

NHTSA RECALL 16C-644 INSUFFICIENT CORROSION. REAR HATCH OR LIFT GATE MAY DROP. CAR WAS IN THE SHOP FOR TRANSMISSION ISSUES. RECALL WAS NOT REPAIRED

WHILE DRIVING THE LANE CHANGE RADAR WARNING SYSTEM INDICATES A VEHICLE WHEN THERE IS NONE. FOR EXAMPLE I CAN BE IN THE RIGHT LANE ON A MULTI LANE HIGHWAY AND THE LIGHT ON THE SIDE MIRROR WILL ILLUMINATE INDICATING A VEHICLE IN MY BLIND SPOT WHEN THERE IS NONE. IT IS SPORADIC AND MOSTLY DOES THIS ON THE DRIVERS SIDE BUT HAS ALSO DONE THIS ON THE PASSENGER SIDE

AN INTERIOR PANEL (CONSOLE COVER) ADJACENT TO GAS PEDAL HAS COME OFF WHILE THE CAR WAS ON THE ROAD, ONCE TO MY WIFE AND ONCE TO ME. IT INTERFERED WITH THE DRIVER'S ABILITY TO LIFT THE FOOT OFF OF THE GAS PEDAL. I COMPLAINED TO THE DEALER THAT IT APPEARS THAT THE PANEL WAS DESIGNED TO HAVE 3 SPRING CLIPS TO RETAIN IT, BUT THE PANEL ONLY HAD ONE. (MY MAZDA CX5 HAS SEVERAL CLIPS ON A SIMILAR PART). THE DEALER SIMPLY SNAPPED IT BACK IN PLACE AFTER THE FIRST OCCURRENCE. AFTER THE SECOND OCCURRENCE I SUGGESTED THAT IT WAS MISSING A RETAINING CLIP. THE DEALER ORDERED AND INSTALLED A NEW PANEL. IT CAME OFF WHILE I WAS ON THE HIGHWAY, ONCE AGAIN INTERFERING WITH MY ABILITY TO LIFT MY FOOT FROM THE ACCELERATOR PEDAL. I OBSERVED THAT THE NEW PANEL HAS ONLY ONE RETAINING CLIP, JUST LIKE THE ORIGINAL. I CONSIDER THIS TO BE A SERIOUS DESIGN FLAW POSING A SIGNIFICANT HAZARD, ESPECIALLY TO AN INEXPERIENCED DRIVER.

I PURCHASED A NEW 2015 MAZDA CX5 IN MAY OF 2015 WITH THE TOUR TECHNOLOGY PACKAGE. THEREFORE, I HAVE THE BI-XENON, HID, HEADLAMPS. I DO LIKE THE CURVE ADAPTIVE FEATURE THAT MOVES THE ENTIRE LIGHT SYSTEM LEFT AND RIGHT BY15 DEGREES. I DRIVE MOSTLY IN WELL LIT CITY AREAS, BUT WHEN MY BROTHER WAS HERE LAST NOVEMBER AND NOTICED IN RURAL AREAS HOW EASY IT WAS TO 'OVERDRIVE' BOTH LOW AND HIGH BEAM SETTINGS. I HAVE TO ADMIT THAT THE REGULAR H1 HIGH BEAMS ON MY 2007 MAZDA6 ARE FAR BETTER THAN THESE 2015 HID LIGHTS. THEY HAVE A SHARP CUT OFF ON THE LEFT SIDE OF THE HIGHWAY WHEN ON LOW BEAM SO THEY DON'T ILLUMINATE AS FAR DOWN THE ROAD AS I WOULD LIKE, AND THAT MAY EXPLAIN PART OF THE PROBLEM WHEN LIGHTS ARE SWITCHED TO HIGH BEAM AS WELL. I HAVE DISCUSSED THIS ISSUE WITH MY MAZDA SERVICE DEPT., AND THEY TELL ME THAT BY FEDERAL LAW, THEY ARE NOT ALLOWED TO RAISE THE HEIGHT OF THESE 'SELF-LEVELING' LIGHTS. THEY CAN ONLY ADJUST FROM SIDE TO SIDE FOR MORE OR LESS LIGHTING. I CAN UNDERSTAND WHY THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY GAVE THE 2016 MAZDA CX5 A MARGINAL RATING EVEN WITH THE BI-XENON HEADLAMPS. EVEN AT NORMAL HIGHWAY SPEEDS, IT WOULD BE DIFFICULT TO STOP FOR OBJECTS ON POORLY LIT RURAL ROADS. I DO FEEL THAT THIS IS A BIG SAFETY CONCERN. MANUFACTURERS AND THEIR ENGINEERS NEED TO REEVALUTE THE IMPORTANCE OF BASIC FEATURES SUCH AS HEADLIGHTS.