2011 MAZDA CX-7 Complaints

MY HEADLIGHTS KEEP GOING OUT. I HAVE TO PUT IN NEW HEAD LIGHT BULBS EVERY FEW MONTHS. I HAVE CHANGED THE HEAD LIGHT BULB ON BOTH SIDES FOR AN ENTIRE YEAR. CURRENTLY MY RIGHT HEAD LIGHT IS OUT AGAIN. I PURCHASED ANOTHER BULB AND HAVE TO PAY FOR A MECHANIC TO FIX MY HEAD LIGHT THIS WEEK.

TAKATA RECALL... RECEIVED NOTICE TO IMMEDIATELY TAKE CAR IN FOR RECALL. CALL TO MAKE APPOINTMENT TO HAVE RECALL FIX. ONLY TO BE TOLD, WE DIN'T HAVE THE PART AND IT MIGHT BE AWHILE BEFORE RECEIVE IT. WE'LL CALL YOU BACK WHEN WE GET THE PART, IN THE MEANTIME I'M DRIVING A UNSAFE VEHICLE !

I RECEIVED A RECALL NOTICE FOR BALL JOINTS HOWEVER NO PARTS WERE AVAILABLE AT THE TIME TO CORRECT THE PROBLEM. WAITED OVER A YEAR AND THE BALL JOINT LET GO SO I WAS UNABLE TO DRIVE MY MAZDA. I TOOK IT TO THE REPAIR SHOP AND HAD IT FIXED. 3 MONTHS LATER I RECEIVED A NOTICE FROM MAZDA THAT THE PARTS WERE IN. I CALLED MAZDA 3 TIMES ASKING FOR A REIMBURSEMENT AS I HAD TO PAY OUT OF MY OWN POCKET FOR A RECALL THAT THEY WERE UNABLE TO FIX. I HAVE NOT RECEIVED ANY CALLS BACK. I WOULD LIKE TO BE COMPENSATED FOR MY OUT OF POCKET COSTS TO REPAIR THE BALL JOINTS.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING AT UNKNOWN SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CARDINALEWAY MAZDA MESA (6343 E TEST DR, MESA, AZ 85206, (480) 401-5212) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WERE TWO LOOSE LUG NUTS ON THE FRONT DRIVER'S SIDE TIRE AND BOTH REAR TIRES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. *TT CONSUMER BOUGHT NEW TIRES.*JB *TR

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A WHIPLASH AND A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A COLLISION SHOP FOR REPAIRS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS), WHICH WAS UNRELATED TO THE CRASH. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,470.

THE HEADLIGHT LENSES ON BOTH SIDES ARE FADED AND DULL; VISIBILITY IS LIMITED THE TAIL LIGHT LENSES ON BOTH SIDES ARE FADED AND DULL

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHEN THE LOW BEAM HEADLIGHTS WERE ACTIVATED, THEY DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE VEHICLE WAS TAKEN TO G&G CAR AND TRUCK SUPERCENTERS (308 S 2ND AVE, DODGE CITY, KS 67801, (866) 692-7707), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. *TT *JB

AUTOMATIC DOOR LOCK SYSTEM LOCKED ALL DOORS AND WOULD NOT RELEASE. THERE IS NO MECHANICAL OVER RIDE AND THE DRIVE WAS TRAPPED IN THE CAR. AFTER ATTEMPTING RELEASE MULTIPLE TIMES THE LOCK RELEASED AND THE DRIVER COULD EXIT BY CLIMBING OVER THE CENTER CONSOLE AND EXITING THE PASSENGER DOOR. WHEN OUTSIDE THE CAR AND ATTEMPTING TO UNLOCK IT THE DOOR HANDLE FELL OFF. IF THIS HAD BEEN AN EMERGENCY OR A CAR FIRE THE DRIVER WOULD HAVE DIED. THIS ISN'T THE FIRST TIME THIS HAPPENED TO A MAZDA CX7 BECAUSE THERE IS A UTUBE PROCEDURE TO FIX THE PROBLEM. MAZDA NEEDS TO RECALL THESE VEHICLES AND FIX THE PROBLEM WITH A MECHANICAL OVER RIDE PROCEDURE. I DON'T KNOW IF THE CX5 AND CX9 HAVE THE SAME PROBLEM BUT MY GUESS IS YES. THE VEHICLE WAS STOPPED IN STORE PARKING LOT. THE VEHICLE HAD NOT BEEN IN AB ACCIDENT.

IN MARCH 20, 2018 I HAVE RECEIVED A SAFETY RECALL LETTER FROM MAZDA (PO BOX 1091, ROYAL OAK, MI 48068); SAFETY RECALL 9716H, NHTSA CAMPAIGN NO. 16V-593. I CALLED THE SERVICE DEPARTMENT, SUBURBAN MAZDA, 37911 GRAND RIVER AVE., FARMINGTON HILLS MI 48335 (248-471-0800) WHERE THE SERVICE MANAGER INFORMED ME ABOUT NON AVAILABILITY OF THE REQUIRED PART AT THAT TIME (04-18-2018). MANAGER STATED ONCE THE SERVICE DEPARTMENT WILL RECEIVE THE PART THEY WILL CONTACT ME TO PERFORM THE REPAIR. AS OF TODAY (SEPT. 17, 2018) THE MAZDA, SUBURBAN IMPORTS OF FARMINGTON HILLS, SERVICE DEPARTMENT DID NOT NOTIFY ME ABOUT AVAILABILITY OF THE PART AND THE SCHEDULING OF THE REPAIR. *TR

HEADLIGHT ASSEMBLY FOGGED UP ON THE INSIDE CAUSING BAD ILLUMINATION AT NIGHT. ALTHOUGH IT SEEMS TO BE SEALED PROPERLY, MOISTURE IS STILL ENTERING ASSEMBLY.