2011 MAZDA CX-7 Complaints

TL* THE CONTACT OWNED A 2011 MAZDA CX-7. WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT AND FAILED TO MANEUVER WITHOUT WARNING. THE VEHICLE CRASHED INTO AN EMBANKMENT, HYDROPLANED, AND CRASHED INTO ANOTHER EMBANKMENT. THE DRIVER'S SIDE AIR BAGS DEPLOYED OVER THE TOP OF THE STEERING WHEEL AND UPWARDS TOWARD THE ROOF OF THE VEHICLE. THE CONTACT SUSTAINED A CRACKED CHEST PLATE, LEFT SHOULDER LIGAMENT DAMAGE, A HEAD CONCUSSION, AND NERVE AND SPINAL DAMAGE. MEDICAL ATTENTION WAS PROVIDED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO REPLACE THE VEHICLE, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

RECALL PARTS STILL NOT AVAILABLE, NOT IN A TIMELY MANNER ??????? RECALL WAS POSTED AUG. 2016. 9716H & 16V-593

TAKATA RECALL I GOT A LETTER IN JULY 2017 FROM MAZDA ABOUT THIS AIRBAG RECALL AND I CALLED 2 DEALERSHIP ABOUT THIS RECALL AND THEY SAID THE PARTS ARE NOT AVAILABLE AND I WAITED AND WAITED UNTIL NOW NOV 29, 2017 BUT NEITHER OF THEM GET BACK TO ME. I NEED TO GET THIS REPAIRED AS THERE'S A RISK INVOLVED.

TAKATA RECALL NHTSA #17V-429; ALSO RECALL NHTSA #16V-593 (MANUFACTURER RECALL #9716H) FRONT SUSPENSION/STEERING RECALL. ATTEMPTED TO OBTAIN REPLACEMENTS AT MAZDA IN TEXAS, WAS ALWAYS TOLD "PARTS UNAVAILABLE". RECENTLY ATTEMPTED TO OBTAIN REPLACEMENTS IN OREGON, WAS ALSO TOLD "PARTS ON ORDER/UNAVAILABLE." HAVE NOT HAD ANY ACCIDENTS RELATED TO THESE RECALLS, JUST DIFFICULTY OBTAINING REPLACEMENT PARTS FROM SEVERAL MAZDA SERVICE CENTERS.

RECEVIED A LETTER FROM MAZDA REGAREDING A RECALL ON OUR CAR OCTOBER 2106 AS OF TODAY( NOVEMBER 2017) STILL GETTING A RUN AROUND ON THE ISSUE. ONE YEAR SINCE THE RECALL AND STILL THE ISSUE IS NOT FIXED.

FRONT SUSPENSION BALL JOINT FITTING. WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT CAUSING CORROSION. AS A RESULT THE BALL JOINT LOOSENS AND A RATTLE MAY OCCUR. EXTENDED OPERATION IN THIS CONDITION WILL DETERIORATE THE BALL JOINT AND THE LOWER CONTROL ARM COULD SEPARATE. SIGNIFICANT LOSS OF STEERING CONTROL MAY INCREASE THE CHANCE OF A FATAL CRASH. AT THIS TIME WE ARE EXPERIENCING A SMALL RATTLE IN THE FRONT.

TAKATA RECALL ON AUGUST 30 2016 I WAS DRIVING ON THE STREET BREAKING AS I WAS APPROACHING A RED LIGHT WHEN MY 2011 MAZDA CX7 WAS REAR ENDED AND SLID INTO ANOTHER VEHICLE. MY AIRBAGS DID NOT DEPLOY AND I HIT MY HEAD ON THE STEERING WHEEL. I RECEIVED A LETTER IN THE MAIL TODAY ABOUT A REACALL WITH A BAR CODE AND NUMBERS TK66253230. I DO NOT HAVE MY POLICE REPORT THEY DON'T HAND THEM OUT ANYMORE IN IL WHERE I LIVE AS THEY ARE ELECTRONIC NOW BUT I CAN GO TO THE POLICE STATION AND PURCHASE ONE.

NHTSA RECALL NUMBER 16V-593 MANUFACTURER RECALL NUMBER 9716H SUMMARY WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN LOOSENESS OF THE BALL JOINT IN THE FITTING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT THE LOWER CONTROL ARM BALL JOINT. AFTER EXTENDED OPERATION IN THIS CONDITION, IN THE WORST CASE THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY DEALERS WILL REPLACE THE LOWER CONTROL ARMS. SAFETY RISK DESCRPITION THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH.

NHTSA RECALL NUMBER 16V-593 SUMMARY WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN LOOSENESS OF THE BALL JOINT IN THE FITTING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT THE LOWER CONTROL ARM BALL JOINT. AFTER EXTENDED OPERATION IN THIS CONDITION, IN THE WORST CASE THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY DEALERS WILL REPLACE THE LOWER CONTROL ARMS. SAFETY RISK DESCRPITION THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. MANUFACTURER RECALL NUMBER 9716H

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. THE DEALER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AT 1-800-222-5500, OPTION 6; HOWEVER, THE CALL DISCONNECTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.