2011 MAZDA CX-7 Complaints

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SOUTH TACOMA MAZDA (6027 S TACOMA WAY, TACOMA, WA 98409, (253) 722-2888) WAS CONTACTED, BUT WAS UNABLE TO REPAIR THE VEHICLE DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN

WAITING TOO LONG FOR REMEDY TO RECALL ON FRONT SUSPENSION BALL JOINT FITTING THAT MAY EFFECT STEERING.

TAKATA RECALL - I WAS NOTIFIED MARCH 2017 THAT MY VEHICLE WAS PART OF THE RECALL CAMPAIGN 16V-356 AND THAT PASSENGERS SHOULD NOT RIDE IN MY VEHICLE UNTIL THE AIRBAG WAS REPLACED. NOW IT APPEARS THAT RECALL WAS SUPERCEDED BY ANOTHER, CAMPAIGN 17V-429, BUT MAZDA DOES NOT SHOW MY VEHICLE INCLUDED WHEN I KEY IN THE VIN ONLINE OR CALL THEIR CUSTOMER SERVICE NUMBER 800 222-5500. THE AIRBAG HAS NOT YET BEEN REPLACED AND I WANT THE WORK DONE ASAP. MY HUSBAND REFUSES TO RIDE IN THE VEHICLE AND THE WAIT FOR REPAIR HAS BEEN UNACCEPTABLE. I UNDERSTAND THAT VEHICLES IN ZONE A ARE CURRENTLY BEING REPAIRED. MY VEHICLE WAS FIRST REGISTERED IN CALIFORNIA AND I LIVED THERE UP UNTIL A SHORT TIME AGO WHEN I MOVED TO OREGON. I BELIEVE THE HUMIDITY IN EUREKA (MY FORMER HOME) MAY HAVE AFFECTED THE AIRBAG AND THINK MY VEHICLE SHOULD STILL BE PART OF THIS CAMPAIGN FOR REPLACEMENT. NO ONE AT MAZDA OR NHTSA CAN EXPLAIN WHY MY VEHICLE WAS INCLUDED IN THE FIRST RECALL CAMPAIGN AND NOT THE SECOND IF THE PROBLEM HAS NOT BEEN RECTIFIED. THE NHTSA CUSTOMER SERVICE REP SAID THAT I MAY GET A LETTER IN THE FUTURE ABOUT THE RECALL, BUT AT PRESENT HER DATABASE DID NOT LIST IT. I DON'T THINK THIS IS AN APPROPRIATE RESPONSE. IF THE VEHICLE IS DANGEROUS, IT NEEDS TO BE REPAIRED AND I HAVE WAITED LONG ENOUGH FOR THAT TO HAPPEN. IF I, OR ANYONE ELSE IN MY VEHICLE IS HURT OR KILLED BECAUSE OF THIS NEGLIGENCE, THERE WILL BE LEGAL ACTION TAKEN.

DEFECTIVE TAILLIGHT ASSEMBLY: BOTH BRAKE LIGHT TAILLIGHT ASSEMBLY HAVE MELTED INSIDE THE TAILLIGHT ASSEMBLY. SINCE REPORTING THIS TO MY MAZDA DEALER I HAVE SEEN THE SAME PROBLEM IN OTHER MAZDA CX-7'S. THIS IS A HUGE SAFETY CONCERN: TITLE 49: TRANSPORTATION PART 571'FEDERAL MOTOR VEHICLE SAFETY STANDARDS SUBPART B'FEDERAL MOTOR VEHICLE SAFETY STANDARDS 571.108 STANDARD NO. 108; LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT. S14.4.1.4.1.3 WHERE THE SAMPLE DEVICE DOES NOT HAVE UNIFORM SPECTRAL CHARACTERISTICS IN ALL USEFUL DIRECTIONS, COLOR MEASUREMENTS MUST BE MADE AT AS MANY DIRECTIONS OF VIEW AS ARE REQUIRED TO EVALUATE THE COLOR FOR THOSE DIRECTIONS THAT APPLY TO THE END USE OF THE DEVICE. S14.4.1.4.2.1 RED. THE COLOR OF LIGHT EMITTED MUST FALL WITHIN THE FOLLOWING BOUNDARIES: Y = 0.33 (YELLOW BOUNDARY); Y = 0.98 − X (PURPLE BOUNDARY). THE 2017 FLORIDA STATUTES TITLE XXIII MOTOR VEHICLES; CHAPTER 316 STATE UNIFORM TRAFFIC CONTROL; 316.221 TAILLAMPS ' (1) EVERY MOTOR VEHICLE, TRAILER, SEMITRAILER, AND POLE TRAILER, AND ANY OTHER VEHICLE WHICH IS BEING DRAWN AT THE END OF A COMBINATION OF VEHICLES, SHALL BE EQUIPPED WITH AT LEAST TWO TAILLAMPS MOUNTED ON THE REAR, WHICH, WHEN LIGHTED AS REQUIRED IN S. 316.217, SHALL EMIT A RED LIGHT PLAINLY VISIBLE FROM A DISTANCE OF 1,000 FEET TO THE REAR, EXCEPT THAT PASSENGER CARS AND PICKUP TRUCKS MANUFACTURED OR ASSEMBLED PRIOR TO JANUARY 1, 1972, WHICH WERE ORIGINALLY EQUIPPED WITH ONLY ONE TAILLAMP SHALL HAVE AT LEAST ONE TAIL LAMP... IT SEEMS THAT EITHER THE MAZDA DOES NOT WANT TO FIX THE PROBLEM, OR MY MAZDA DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BY REPLACING THE DEFECTIVE TAILLIGHT ASSEMBLY. THE TAILLIGHT ASSEMBLY SHOULD EITHER BE REPLACED AT NO COST OR REDESIGNED IN A WAY TO STOP THE MELTING FROM OCCURRING. I HAVE REPORTED TO THIS DEFECT TO OUR LOCAL MAZDA DEALER.

FRONT SUSPENSION BALL JOINT FITTING: UPON EITHER RECEIVING OR LEARNING OF THE SAFETY RECALL NOTICE LAST YEAR, MY WIFE AND I CONTACTED OUR LOCAL MAZDA DEALER, FERMAN MAZDA OF BRANDON 9809 E ADAMO DRIVE TAMPA, FL 33619, LAST YEAR. SHE WAS TOLD THAT PARTS WERE NOT CURRENTLY AVAILABLE FOR OUR VEHICLE AND THAT THEY STARTED REPAIRS IN THE NORTHEAST, BEFORE WINTER ARRIVED, AND WE WOULD BE CONTACTED SUMMER (2018). THE SUMMER HAS COME AND IS ON ITS WAY OUT AND WE STILL HAVE NOT BEEN CONTACTED. MY WIFE CALLED OUR MAZDA DEALERSHIP ON MONDAY 18 SEPTEMBER 2018, SHE WAS TOLD SHE NEEDED TO BRING IN THE NOTICE, ASSUMING FROM MAZDA, REGARDING THE RECALL NOTICE. MY QUESTION IS: DO ONE NEED THE ACTUAL NOTICE OR CAN ONE USE THE NHTSA RECALL NOTICE TO CARRY OUT THE RECALL.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (LEE PARTYKA CHEVROLET MAZDA ISUZU TRUCK, 200 SKIFF ST, HAMDEN, CT 06518; (203) 288-7761) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL I RECEIVED NOTICE OF THE RECALL. I CALLED A MAZDA DEALERSHIP TO SCHEDULE THE REPLACEMENT OF THE TAKATA AIRBAG. I WAS TOLD I HAD TO WAIT UNTIL I RECEIVE A SECOND NOTICE.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOMENTUM MAZDA (49811 WILKINSON BLVD, GASTONIA, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR SOUTHERN STATES DUE TO NORTHERN STATES HAVING PRIORITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 7/16/18*JB *TR

DEFECTIVE TAILLIGHT ASSEMBLY. THEY ARE BOTH "MELTING" FROM THE INSIDE AND HAVE REPORTED TO THE DEALER AND WARRANTY CARRIERS TO NO AVAIL. THEY RESPONDED THAT I MUST HAVE CHANGED THE BULBS FOR AFTERMARKET ONES AND THAT COULD HAVE POSSIBLY OVERHEATED AND MELTED THE ASSEMBLY. I HAVE NOT CHANGED THE BULBS UNTIL TODAY (I BOUGHT THE CAR NEW FROM THE DEALER). 8 OUT OF 10 CX-7'S I SEE HAVE THE SAME ISSUE, BOTH TAIL LIGHTS MELTING. LOOKS LIKE SNOW INSIDE THE ASSEMBLY. THIS IS A HUGE SAFETY CONCERN THAT COULD LEAD TO POTENTIAL ACCIDENTS. DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BUT I FEEL THEY SHOULD BE REPLACED AT NO COST.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BILL ALEXANDER FLIGHTLINE MAZDA, LOCATED AT 1350 E 32 ND YUMA, AZ 85365) WHERE IT WAS CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE DEALER STATED THAT THEY WOULD CALL THE CONTACT WHEN PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/17/17*LJ *TR