2011 MAZDA CX-9 Complaints

FRONT LOWER CONTROL ARMS SAFETY RECALL 8515G / NHTSA CAMPAIGN NO. 15V-451 :: JULY 19 2016 WENT TO TEAM MAZDA SUBARU (6218 CLEVELAND BLVD. NAMPA ID) FOR RECALL REPLACEMENTS AND WAS TOLD IT WOULD TAKE 2 WEEKS FOR PARTS TO BE ORDERED & DELIVERED. AUGUST 8TH, I CALLED TEAM MAZDA AFTER NOT RECEIVING ANY CALL/ NOTIFICATION AND WAS TOLD I WOULD RECEIVE A CALL BACK. STILL NO CALL BACK (AUGUST 9TH; THREE WEEKS LATER).

LOSS OF BRAKE FLUID; BRAKE PEDAL HARD TO PUSH & NOT STOPPING CAR; NOISE AT BRAKE PEDAL

I TOOK MY CAR TO HALL IN BROOKFIELD WI TO FIX A RECALL ISSUE. THE DEALER TOLD ME THEY FIXED THE RECALL ISSUE BUT NOTICED ANOTHER PROBLEM THAT REQUIRES THE REPLACEMENT OF THE DIFFERENTIAL BUSHINGS BECAUSE THEY WERE TORN. THEY CHARGED ME OVER $500 FOR THIS ISSUE AND I BELIEVE THE ISSUE WAS EXASPERATED BY THE RECALL ISSUE AND I AM NOT SURE WHY I HAD TO PAY. I HONESTLY BELIEVE IT WAS A WAY FOR THE DEALER TO CHARGE ME FOR THE RECALL WORK BECAUSE IT WAS SUPPOSED TO BE FREE. I AM ATTACHING RECEIPTS FOR THE WORK HALL DID TO THIS COMPLAINT. NOW MY CAR IS HAVING ISSUES WITH PROPERLY ACCELERATING AND IS VERY LOUD.

BRAKES RESIST WHEN TRYING TO STOP, TAKING LONGER TO COME TO COMPLETE STOP(AT ANY SPEEDS). ONCE STOPPED BRAKE COMPRESSES ALL THE WAY DOWN ON ITS OWN, FEELS LIKE THE CAR WILL START ROLL. WHEN APPLYING BRAKES IT MAKES AN AIR DECOMPRESSION SOUND. WHEN BACKING OUT OF PARKED POSITION AND BRAKING, CAR COASTS A LITTLE WHEN BRAKES ARE COMPLETELY PRESSED DOWN. VERY DANGEROUS ISSUE THAT I REALIZED WAS RELATED TO THE EXTENDED WARRANTY BRAKE BOOSTER ISSUE THAT I RECEIVED EARLIER IN THE YEAR. I ATTEMPTED TO GET THIS REPAIR AT THE FIRST SERVICE I SCHEDULED AFTER RECEIVING NOTICE AND MAZDA SERVICE DEPARTMENT REFUSED TO COMPLETE SERVICE BECAUSE THEY DIDN'T THINK MY CAR NEEDED IT.

BRAKES HAVE SUDDENLY BECOME ERRATIC. OFTEN THEY ARE "HARD" AND REQUIRE EXCESSIVE PRESSURE TO GET THE VEHICLE TO STOP. MY RESEARCH SHOWS THIS IS A KNOWN ISSUE WITH THIS YEAR AND MODEL, AND MAZDA EXTENDED THEIR WARRANTY TO COVER THE ISSUE; HOWEVER, THAT EVIDENTLY DOES NOT APPLY TO SECOND OWNERS.

THERE IS AN ISSUE WHEN USING THE BRAKES WHERE THERE'S A LOSS OF POWER ASSIST MAKING THE BRAKES REALLY HARD TO PUSH AT TIMES, A SUDDEN LOSS OF BRAKING ABILITY WITH SUPER SPONGY PEDALS, AND A STRANGE, HISSING NOISE COMING FROM THE PEDAL AREA. THESE ISSUES HAPPEN CONCURRENTLY WHEN DRIVING IN THE CITY OR HIGHWAY AND WHENEVER THE CAR IS IN REVERSE OR DRIVE.

MY CAR IS HAVING A RECALL REPAIRED FOR SOME FRONT END ISSUE. IN SEPT 2015 I TOOK MY CAR IN FOR INSPECTION, AND ALL 4 TIRES HAD GREAT TREAD ON THEM. MAZDA DIDN'T HAVE PARTS IN SEPTEMBER TO FIX MY CAR. BETWEEN SEPTEMBER 2015, AND APRIL 2016 MY DRIVERS SIDE FRONT TIRE IS BALD ON THE OUTSIDE TO THE POINT IT'S ALMOST UNSAFE TO DRIVE. IT IS THE ONLY TIRE THAT IS LIKE THIS.. ALL 4 TIRES WERE REPLACED AT THE SAME TIME ABOUT TWO YEARS AGO. PAUL MILLER MAZDA CALLED ME AND INFORMED ME I NEEDED NEW TIRES AND AN ALIGNMENT AND I INFORMED THEM IT HAD TO BE RELATED TO THE RECALL DUE TO ONLY THAT TIRE, AND THE FACT THAT THE TREAD WAS THE SAME AS THE OTHER TIRES IN SEPTEMBER. WE COULD FEEL THE FRONT END ISSUES IN THE VEHICLE FOR 7 MONTHS WAITING ON THE PARTS. I AM NOW STUCK HAVING TO BUY A NEW TIRE AND PAY FOR AN ALIGNMENT OUT OF MY OWN POCKET BECAUSE IT OOK THEM 7 MONTHS TO GET PARTS IN TO FIX MY MAZDA.

BRAKES ARE MAKING A HISSING SOUND WHEN YOU PRESS DOWN. THE BRAKES ARE HARD TO PUSH AND THE VEHICLE IS NOT STOPPING PROPERLY.

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE COMING TO A STOP AT 10 MPH, THE BRAKE PEDAL FELT SQUISHY. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE PEDAL WOULD ALMOST TRAVEL TO THE FLOORBOARD. THE FEELING WAS ALSO PRESENT WHILE THE VEHICLE WAS STOPPED AT A STOP LIGHT. THREE MONTHS LATER, THE CONTACT HEARD AN AIR NOISE WHEN THE BRAKES WERE BEING APPLIED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.