2010 MAZDA CX-9 Complaints

VEHICLE BRAKES LIGHTING DIM WHILE COMING TO A STOP AND CAN NOT BE SEEN FROM OTHER VEHICLES APPROACHING FROM BEHIND ON THE ROAD. WHEN NOT REPLACED, STOP LIGHT WILL RUN CONTINUALLY OR NOT FUNCTION, POTENTIALLY CAUSING PREMATURE BULB FAILURE, SAFETY ISSUES AND/OR THE TRANSMISSION WILL NOT SHIFT OUT OF PARK. A FAILED STOPLIGHT SWITCH WILL PREVENT THE BRAKE LIGHT FROM ILLUMINATING WHEN THE BRAKE PEDAL IS APPLIED THAT MAY CAUSE A COLLISION AND A LIFE LOST. *TR

THIS CAR IS MAINTAINED TO MANUFACTURER'S REQUIREMENTS. SMOKE FILLED THE DRIVERS CABIN, COMING FROM OIL DRIPPING OUT OF THE FAILED POWER TRANSFER CASE, DRIPPING ONTO THE EXHAUST PIPE AND RISING SMOKE INTO THE CABIN. THIS WAS UNSAFE AND THE CAR BECAME UNUSABLE OVER A FEW DAYS. I HAD THE TRANSFER CASE REPAIRED AT A COST OF $1395.89, INCLUDING ASSOCIATED COST OF $136.36 FOR A RENTAL VEHICLE REPLACEMENT. I PAID FOR THE REPAIR WITH A PRIVATE EXTENDED WARRANTY, THAT WAS NOT PART OF MAZDA, TO PAY THE REPAIR SHOP. WHEN I APPLIED FOR REIMBURSEMENT UNDER MAZDA'S "SPECIAL SERVICE PROGRAM 92 (2010-2014 CX9 AWD POWER TRANSFER UNIT WARRANTY EXTENSION)", I RECEIVED A LETTER FROM MAZDA NORTH AMERICAN OPERATIONS DENYING ME REIMBURSEMENT, BECAUSE I PAID FOR THE REPAIR USING MY PERSONAL WARRANTY POLICY. SINCE I PURCHASED THIS PERSONAL WARRANTY POLICY, (NOT MAZDA), I BELIEVE I AM ENTITLED TO REIMBURSEMENT FOR THE REPAIR. *TR

SAME BRAKING PROBLEM FOR WHICH MAZDA ISSUED AN EXTENDED WARRANTY IN APRIL OF 2014, WHERE MAZDA KNOWS THEY HAVE A DEFECTIVE PART IMPACTING THE QUALITY OF BRAKING, IN WHICH UNDER PRESSURE WOULD GENERATE A HISSING NOISE AND LOSS OF BRAKING POWER, EXTREME DIFFICULTY PUSHING THE BRAKE PEDAL (AND COMPLETE LOSS OF BRAKING ABILITY). OUR INCIDENT OCCURRED WHILE TRAVELING ON INTERSTATE 10 AT SPEEDS EXCEEDING 60 MPH AND TRAFFIC SLOWING. AS I ATTEMPTED TO BRAKE TO DECREASE SPEED WITH SLOWING TRAFFIC I REALIZED THE CAR WAS NOT SLOWING AND I HAD NO OPTION BUT TO QUICKLY SWERVE TO THE SHOULDER TO AVOID MAKING CONTACT WITH THE SLOWING CARS IN THE LANE. THE PROBLEM CONTINUED AND I IMMEDIATELY CONTACTED MY MAZDA DEALERSHIP WHO RECOMMENDED I IMMEDIATELY BRING THE CAR FOR SERVICE. MAZDA OBVIOUSLY KNOWS THERE IS AN SERIOUS ISSUE AS WELL AS THE NHTSA (WHY AREN'T THEY FORCING MAZDA TO ANNOUNCE AN IMMEDIATE RECALL VS. ALLOWING AN EXTENDED WARRANTY?). I COULD EASILY SEE HOW THIS ISSUE COULD LEAD TO A CRITICAL ACCIDENT OR FATALITY. COME ON NHTSA WAKE UP... HOW ABOUT WE SUE YOU AS NOT TAKING OWNERSHIP AND PROTECTING PUBLIC SAFETY FOR KNOWN ISSUES? WHY PLACE ALL THE BURDEN ON THE MANUFACTURER? WHAT EVEN FRUSTRATES ME FURTHER... WHEN THE CAR WAS BROUGHT IN TO BE SERVICED, THEY DON'T EVEN HAVE THE PARTS AVAILABLE. *TR

MY BRAKES BASICALLY FAILED! WHEN I WAS DRIVING, I TRIED TO APPLY MY BRAKES AND I COULD TELL RIGHT AWAY SOMETHING WAS WRONG. THE CAR HAD A LOT OF TROUBLE STOPPING AND I WAS AFRAID IT WOULDN'T STOP. THE BRAKES FELT VERY HARD AND I HAD TO APPLY A LOT OF PRESSURE TO THEM TO GET THE CAR TO STOP. I HAD TO ALMOST STAND ON THE BRAKES TO GET THEM TO WORK. WHEN I CALLED MY MECHANIC HE SAID IT SOUNDED LIKE THE BRAKE BOOSTER FAILED WHICH APPARENTLY IS VERY COMMON IN THIS MAKE AND MODEL OF CAR. I ALMOST HIT A CAR WHEN THIS HAPPENED AND IT WAS VERY DANGEROUS AND QUITE SCARY! IT WAS ALSO VERY EXPENSIVE TO FIX, BUT WOULD HAVE BEEN A LOT WORSE IF I HAD HIT SOMETHING. *TR

I WAS DRIVING AROUND TOWN AND ATTEMPTED TO BRAKE. I NOTICED THAT THERE WAS A ODD PRESSURE THAT WAS NOT ALLOWING ME TO BRAKE PROPERLY. I HAD TO PUSH HARD IN ORDER TO FEEL MY CAR SLOWING DOWN. AFTER I PUSHED PAST THE PRESSURE, THE BRAKE PEDAL WAS ABLE TO PUSH DOWN NORMALLY TO A FULL STOP. IT HAS DONE THIS EVERY TIME I HAVE USED THE BRAKE SINCE. IT IS NOW GETTING MUCH WORSE AND BECOMING INCREASINGLY HARDER TO PUSH THE BRAKE DOWN TO GET THE CAR TO STOP. AS I WAS PARKING IN MY GARAGE I WAS ALMOST UNABLE TO STOP IN TIME SO THAT I DIDN'T HIT THE BACK WALL OF THE GARAGE. THE BRAKE PEDAL WHEN PRESSED COMPLETELY TO THE FLOOR MAKES A SQUEALING NOISE. I HAVE PARKED THE CAR IN THE GARAGE AND DO NOT PLAN ON DRIVING IT UNTIL I CAN GET IT LOOKED AT. AS I SAID, IT IS GETTING WORSE EVERY TIME I DRIVE IT AND I BELIEVE MY SAFETY IS COMPROMISED WHEN DRIVING THIS VEHICLE IN THIS CONDITION. *TR

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT THE BRAKES FAILED INTERMITTENTLY. THE CONTACT MENTIONED THAT HE HAD TO APPLY FORCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 8/28/14*CN THE CONSUMER STATED THE DEALER REPAIRED THE VEHICLE. UPDATED 09/15/2014 *JS

BRAKE PEDAL WOULD NOT DEPRESS. CAR HIT ANOTHER VEHICLE THAT WAS STOPPED AND IT HIT ANOTHER VEHICLE. THE MAZDA NEVER EVEN SLOWED BEFORE HITTING THE STOPPED VEHICLE. MY WIFE WAS DRIVING AND SHE HAS HAD THIS ISSUE BEFORE BUT IT WAS INTERMITTENT AND WE COULD NOT GET IT TO ACT UP TO BRING IT TO THE DEALER. THE 3RD CAR INVOLVED I DO NOT HAVE A STATUS OF. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE DID NOT STOP (JUST LIKE SLIDE) WHEN APPLYING THE BRAKE. NEEDED TO APPLY THE BRAKE PEDAL SEVERAL TIMES TO STOP THE VEHICLE. *TR

TL* THE CONTACT OWNS ON A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE BRAKE PEDAL BECAME STUCK TO THE FLOORBOARD AND MADE AN ABNORMAL NOISE WHILE THE CONTACT WAS ATTEMPTING TO STOP. THE CONTACT WAS ABLE TO RELEASE THE BRAKE PEDAL AND STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 94,057.

I FILED A COMPLAINT THROUGH MAZDA IN 2012 AND IT DIDN'T GO ANYWHERE. I SAW AN ARTICLE IN USA TODAY, REGARDING MY VEHICLE STATING THAT AN INVESTIGATION WAS STARTED DUE TO 7 REPORTED INCIDENTS ON BRAKE FAILURES WHICH RESEMBLED MY EXPERIENCE. I AM NOW SHARING MY STORY AS IT COULD HAVE RESULTED IN SERIOUS INJURY. I WAS APPROACHING AN INTERSECTION AND APPLIED THE BRAKE BUT THE CAR DID NOT SLOW DOWN, I PUSHED THE BRAKE ALL THE WAY TO THE FLOOR AND THE WHEELS SQUEALED BUT THE CAR DID NOT SLOW. I LET UP ON THE BRAKE AND REAPPLIED AND THAT IS WHEN THE CAR BEGAN TO SLOW DOWN. BUT, IT WAS TOO LATE. I HIT THE CAR IN FRONT OF ME AND LAUNCHED IT INTO THE MIDDLE OF THE INTERSECTION. THANKFULLY, THE LIGHT HAD JUST CHANGED AND THE CROSS TRAFFIC WAS AT A STOP. WHEN THE POLICE ARRIVED, THEY NOTICED ONE SKID MARK ON THE DRIVER SIDE ONLY WHICH WAS AROUND 200 YARDS. ABOUT 4 FEET PRIOR TO IMPACT, THERE WERE TWO SKID MARKS, ONE ON EACH SIDE OF THE VEHICLE. THEY SAID THAT THEY HAD NEVER SEEN ANYTHING LIKE IT AND THAT I SHOULD TAKE IT TO AN INDEPENDANT PERSON TO GET THE BRAKES CHECKED OUT. I HAVE PHOTOS OF THIS AND SENT ALL OF THE DOCUMENTATION SENT TO THE INSURANCE COMPANY AND TO MAZDA. I FELT NEITHER BELIEVED ME AND WAS VERY DIAPPOINTED IN MAZDA'S RESPONSE. EVENTIALLY, I GAVE UP. WE ACTUALLY WERE GOING TO SELL THE VEHICLE AS I DIDN'T FEEL COMFORTABLE DRIVING IT. HOWEVER, AFTER ALL OF THE RESPONSES I WAS GETTING ABOUT WHAT I DESCRIBED AS IMPOSSIBLE WITH ANTI LOCK BREAKS OR THAT IT WAS A RESULT OF "PANIC BREAKING", I SECOND GUESSED MYSELF AND WE STILL HAVE THE VEHICLE. ON A SEPARATE OCCASSION 2-4 WEEKS PRIOR TO THE ACCIDENT ON MAY 15, MY HUSBAND WAS DRIVING VERY SLOWLY IN A RESIDENTIAL AREA AND WHEN HE APPLIED THE BRAKE, THE CAR INITIALLY DID NOT STOP UNTIL REAPPLYING. HE ROLLED PART WAY INTO THE INTERSECTION. I WAS WITH HIM WHEN THIS OCCURRED. *TR