2012 MAZDA CX-9 Complaints

UPON DRIVING MY VEHICLE, IT BECAME VERY DIFFICULT TO STOP AT ALL TIMES. I HAD TO USE BOTH FEET TO STOP AT A EMERGENCY STOP AND ALMOST HIT A CAR PULLING OUT IN TRAFFIC. THERE WAS NO STOPPING THIS VEHICLE USING THE BREAKS. I HAVE MY TWO SMALL CHILDREN THAT TRAVEL WITH ME, THIS PROBLEM WAS A HUGE THREAT TO THEIR SAFETY AND LIVES. THIS PROBLEM NEEDS TO BROUGHT TO THE ATTENTION OF OTHER DRIVERS BEFORE IT IS TOO LATE. BEFORE MY CAR CAUSED AN ACCIDENT, I BROUGHT IT TO MY MECHANIC AND HE TOLD ME IT WAS THE BREAK BOOSTER. HE ALSO TOLD ME THAT THIS SHOULD NOT BE HAPPENING CONSIDERING THE AGE AND MILEAGE ON MY VEHICLE. HE DID SOME RESEARCH AND FOUND SEVERAL COMPLAINTS RELATED TO THIS ISSUE, BUT NO RECALLS. WITH NO OTHER CHOICE I HAD HIM FIX THE PROBLEM. THIS IS A HUGE SAFETY PROBLEM AND SHOULD HAVE A RECALL. I WOULD LIKE TO BE REIMBURSED FOR THE MECHANIC I PAID TO FIX THE PROBLEM. IF IT WASN'T FOR THE DEFECT IN THE BREAK BOOSTER, I WOULDN'T HAVE HAD THIS PROBLEM IN THE FIRST PLACE. MY QUESTIONS TO YOU ARE, HOW MANY PEOPLE HAVE TO HAVE THEIR LIVES AND LOVED ONE'S LIVES PUT AT RISK IN ORDER FOR A RECALL TO BE ISSUED? IS IT CHEAPER TO HAVE A LAW SUIT OR TO ISSUE A RECALL?

I HAD TO PUSH HARDER AND HARDER ON MY MAZDA CX9 BRAKE PEDAL FOR MY CAR TO SLOWDOWN AND TO COME TO A COMPLETE STOP . THIS HAPPENED WHEN BACKING OUT OF MY GARAGE AND THE BRAKE IS GETTING WORSE EVERYDAY ON MY WAY TO WORK . ON THE DAY WHEN I HAD TO TAKE MY CAR TO THE MECHANICS , I HAD PRACTICALLY PUT BOTH FEET ON THE BRAKE PEDAL FOR THE CAR TO STOP . IT WAS A TERRIFYING EXPERIENCE THAT THE CAR WOULD NOT STOP AND CONTINUED TO ROLL FORWARD AND MORE SO AT EVERY TRAFFIC LIGHT . I TOOK MY CAR TO TWO DIFFERENT MECHANICS WITHIN ONE HOUR SINCE I DIDN'T BELIEVE THE FIRST ONE AND WANTED A SECOND OPINION . THEY BOTH TOLD ME THAT THE BRAKE BOOSTER AND THE MASTER CYLINDER WERE DEFECTIVE AND NEEDED TO REPLACE IMMEDIATELY BECAUSE I JUST DON'T HAVE BRAKE ON MY CAR ! THEY SAID THIS SHOULD NOT HAPPEN IN A CAR WITH ONLY 59,000 MILES . THE FIRST MECHANIC EVEN HAD ME SIGNED A WAIVER SINCE I DIDN'T WANT THEM TO FIX THE BRAKE AND WANTED A SECOND OPINION . I DID NOT BELIEVE THAT IT WOULD COST ME $1062,07 TO FIX THE BRAKE . UNFORTUNATELY THE SECOND MECHANIC GAVE ME THE SAME DIAGNOSTIC WITH THE COST OF $843 AND TWO DAYS TO ORDER THE PARTS SINCE IT WAS ON SATURDAY AND RECOMMENDED ME TO LEAVE THE CAR IN THEIR GARAGE . AND TO MAKE THE THING WORSE MY MAZDA DEALER SERVICE IS NOT OPEN ON THE WEEKEND . I GOOGLED AND FOUND OUT THAT THE DEFECTIVE BRAKE HAS HAD HAPPENED TO SEVERAL OTHER MAZDA CX 9 OWNERS AND NO RECALLS HAD EVER BEEN ISSUED . I DO HAVE PHOTOS OF THE DEFECTIVE BRAKE BOOST AND MASTER CYLINDER BUT DON'T KNOW HOW TO UPLOAD .

I RECEIVED A RECALL LETTER ON 6/2016 AND CALLED IN TO SCHEDULE OR REMEDY THE PROBLEM ON 07/18/2016, I TOLD THE PART WOULD BE ORDERED. CALLED BACK ON 9/20/2016 PART WAS NOT ORDERED BECAUSE PERSON IN CHARGE OF DOING SO WAS FIRED. THEY TOLD ME THAT THE PART WOULD BE ORDERED AGAIN AND THAT I WOULD BE CONTACTED. AGAIN, I CONTACTED MAZDA ON 10/2016 AND AGAIN THEY TOLD ME THAT THE PART WAS INACCURATELY ORDERED AND THAT THEY WOULD CALL ME ONCE IT WAS REORDERED AND RECEIVED. I HAVE NOT RECEIVED A CALL FROM MAZDA AND AM VERY TIRED OF GETTING THE RUN AROUND. I NEED TO REMEDY THIS ISSUE.

DROVE ~600 MILES WITH A FAILED BRAKE BOOSTER. FOUND OUT VIA INTERNET THAT MAZDA HAD PROVIDED AN EXTENDED WARRANTY TO COVER THIS DEFECT. WHEN THE DEALERSHIP WHERE I TOOK THE CAR TRIED TO FIND THE PART IT WAS ON BACKORDER WITH MAZDA. THE MAZDA SERVICE MANAGER AT PRESTON MAZDA, JOHN ROSENSTEEL, HAD ONE OF HIS PEOPLE DRIVE TO BUTLER, PA FROM BOARDMAN, OH TO PICK UP THE PART. I TOOK THE CAR TO THE DEALER ON THE DAY BEFORE THANKSGIVING AND THE CAR WAS READY TO GO WITH A NEW BOOST UNIT BY FRIDAY. THIS WAS ALL DUE TO THE EFFORTS OF AN EXCELLENT SERVICE MANAGER AT THE DEALERSHIP. MAZDA FAILED ME AS A CUSTOMER BY NOT HAVING THE BRAKE BOOSTER IN STOCK EVEN THOUGH IT WAS THE SUBJECT OF MULTIPLE FAILURES AND AN EXTENDED WARRANTY. *TR

WHILE BRAKING NORMALLY FOR A STOP SIGN, THE BRAKES BECAME HARD TO PRESS AND DID NOT STOP THE CAR AS NORMAL. HISSING FROM THE PEDAL AREA WAS HEARD AND THE CAR FINALLY STOPPED HALFWAY THROUGH AN INTERSECTION AFTER NEARLY STANDING ON THE BRAKES.

THE SUNROOF ON MY 2012 MAZDA CX-9 SPONTANEOUSLY EXPLODED AS IT WAS JUST SITTING IN THE DRIVEWAY. NO ONE WAS NEAR THE CAR OR DRIVING IT. THERE WAS A LOUD "BOOM"'AND THE SUNROOF LOOKS LIKE IT EXPLODED OUTWARDS. *TR

WHILE TRAVELING ON THE TURNPIKE AT 70 MPH AT NIGHT MY ENTIRE DASH BOARD, INCLUDING SPEEDOMETER, WARNING LIGHTS AND TEMPERATURE CONTROLS AND HEAD LIGHTS AND BACK LIGHTS WENT BLANK AND DARK. PULLED OFF ROAD AND SHUT ENGINE OFF. WAS GOING TO CALL ROAD SERVICE, BUT TURNED ENGINE ON AND EVERYTHING CAME ON. DROVE ANOTHER 15 MINUTES AND THE ENTIRE DASHBOARD AND HEAD LIGHTS WENT OUT. PULLED OFF ROAD AND SHUT OFF ENGINE AND TURNED IT ON AGAIN AND ALL WAS WORKING AGAIN. GOT HOME SAFELY WITHOUT MORE PROBLEMS. SAME PROBLEMS WITH DASHBOARD DURING DAYLIGHT THEREAFTER. TOOK CAR TO DEALER ASAP WHERE ALL MY SERVICE HAS BEEN DONE SINCE CAR BOUGHT NEW. DEALER HAD CAR 4 DAYS AND COULD NOT DUPLICATE PROBLEM UNTIL THE THIRD DAY WHEN ONE OF THE MASTER TECHNICIANS DROVE THE CAR 30 MILES TO HIS HOME. THIS TIME I WAS TOLD THE ENTIRE DASHBOARD WENT BLACK AT NIGHT. WAS TOLD BY DEALER THAT THEY THINK THEY FIXED THE PROBLEM BY SOME COMPUTER ADJUSTMENT TO A SENSOR. REALLY GOT NO DETAILS OF WHAT WAS WRONG AND WILL IT HAPPEN AGAIN. ALL OF THESE PROBLEMS STARTED A FEW DAYS AFTER DEALER HAD CAR FOR THE FRONT LOWER CONTROL ARMS SAFETY RECALL 851G AND OTHER ROUTINE SERVICE SUCH AS OIL CHANGE, WHEEL ALIGNMENT, MULTI POINT INSPECTION AND BATTERY REPLACEMENT TO NEW BATTERY. ALSO TIRE ROTATION. OVERALL A VERY DANGEROUS SITUATION THAT COULD HAVE CAUSED AN ACCIDENT WITH SERIOUS INJURIES OR DEATH.

TL* THE CONTACT OWNED A 2012 MAZDA CX-9. WHILE DRIVING 2 MPH, A PICK UP TRUCK REAR ENDED THE CONTACT'S VEHICLE. IN TURN, THE CONTACT CRASHED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

BRAKES FELT HARD/STIFF AND VEHICLE DIDN'T STOP AS EXPECTED. ALMOST HIT ANOTHER CAR. HAD TO APPLY BRAKES MULTIPLE TIMES TO SLOW DOWN.

LOSS OF BRAKE FLUID; BRAKE PEDAL HARD TO PUSH. UNABLE TO STOP CAR; HISSING NOISE AT BRAKE PEDAL.