2010 MAZDA CX-9 Complaints

TICKING NOISE WAS HEARD AS I ACCELERATED THE VEHICLE AND AS LEFT TURNS WHERE MADE. THE TICKING NOISE WAS LOUDER WHEN THE ENGINE WAS COLD. MAZDA RECOMMENDED TO REPLACE ENGINE IMMEDIATELY WITHOUT FURTHER INSPECTION. WHEN I ASKED WHAT WAS WRONG WITH THE VEHICLE MAZDA SAID SLUDGE WAS FOUND ON THE DIPSTICK. THEY BLAMED ME THE CONSUMER AND MAZDA WOULD NOT HONOR MY EXTENDED WARRANTY WHICH I PURCHASED THOUGH THEM AT THE TIME OF MY INITIAL PURCHASED OF THE VEHICLE. *TR

SAFETY ISSUE: VEHICLE COULD NOT BE SAFELY DRIVEN. THE POWER LIFT GATE GOT STUCK FULLY OPEN AND WOULD NOT MOVE UP OR DOWN. IT COULD NOT BE SHUT MANUALLY. THE ROD HOLDING THE DOOR WHICH IS PULLED DOWN INTO THE MOTOR WOULD NOT BUDGE. THE VEHICLE COULD NOT BE SAFELY DRIVEN WITH THE HATCH STUCK OPEN LIKE THAT. I HAD TO FIND A WAY TO DISENGAGE THE ROD FROM THE LIFE GATE. STILL, EVEN WITH THE ROD DISENGAGED, IT COULD NOT BE FULLY SHUT. I WAS ABLE TO TIE DOWN THE HATCH HALF WAY SHUT SO THAT I COULD DRIVE IT TO A DEALERSHIP TO BE REPAIRED. BY RESEARCHING SIMILAR PROBLEMS OTHER CX-9 OWNERS HAD, I WAS ABLE TO DETERMINE THAT INSULATION AROUND THE WORM GEAR OF THE MOTOR, BEHIND THE LEFT REAR PANEL, HAD LOOSENED AND GOTTEN CAUGHT IN THE WORM GEAR. THIS IS A PROBLEM THAT IS RELATED TO CONSTRUCTION OF THE VEHICLE, SINCE THE INSULATION IS BEHIND A SECURED PANEL AND NOT ACCESSIBLE BY THE OPERATOR. *TR

I HAVE A 2010 MAZDA CX-9 WITH APPROXIMATELY 41,000 MILES. I HAVE BEEN DILIGENT IN MY MAINTENANCE-ALWAYS WITH A MAZDA DEALER. THE CAR STARTED TO EXHALE SLIGHTLY WHEN BRAKING. THE CAR THEN DID NOT WANT TO BRAKE/STOP WITHOUT PUMPING THE BRAKES REPEATEDLY. I WAS ABLE TO STOP SUDDENLY BUT UNABLE TO STOP WITHOUT AMPLE WARNING AT STOP SIGNS, ETC. THE VEHICLE WAS TAKEN TO MAZDA DEALERSHIP WHERE THEY TOLD ME THAT THE VACUUM BOOSTER AND MASTER CYLINDER WERE DEFECTIVE. I WAS NOT ALLOWED TO DRIVE THE CAR BECAUSE IT WAS NOT SAFE. THEY THEN TOLD ME THE NEXT MORNING THAT MAZDA/DEALERSHIP FOUND NO WARRANTY COVERING SUCH A MALFUNCTION/FACTORY DEFECT B/C I HAD PASSED THE 36,000 MILES MARK. I WILL HAVE TO PAY $839 FOR A REPAIR TO DRIVE MY CAR THAT IS AN ISSUE WITH THE MANUFACTURING OF MY CAR. THE DEALER TOLD ME I MUST CONTACT MAZDA USA DIRECTLY TO SEE IF THEY WILL PAY FOR IT-OTHERWISE I AM RESPONSIBLE. I HAVE READ OTHER COMPLAINTS AND AN ARTICLE IN THE WALL STREET JOURNAL BOTH SITTING THE EXISTENCE AND EXPERIENCE OF THIS MALFUNCTION. THE NHTSA WAS SAID TO BE INVESTIGATING THE ISSUE. MAZDA SHOULD BE FORCED TO RECALL THE VEHICLES AND FIX THE MALFUNCTIONING BRAKE SYSTEM. IT IS NOT THE FAULT OF THE CONSUMER BUT OF THE CAR MANUFACTURER. *TR

I WAS DRIVING ON A STREET WITH A 25 MPH SPEED LIMIT WHEN ALL OF A SUDDEN THE CAR HESITATED AND MADE SOME WEIRD NOISES. I CONTINUED TO PULL OVER TO GET OUT OF THE WAY WHEN THERE WAS A HUGE BANG AND THE CAR CAME TO AN SUDDEN STOP. I WAS ABLE TO GET TO THE SIDE OF THE ROAD. SMOKE WAS COMING OUT OF THE ENGINE AREA AND THE CAR SMELLED TERRIBLE. I JUMPED OUT, GOT MY DOG OUT AND CALLED 911. THE FIRE DEPARTMENT AND POLICE CAME. FOUND METAL PARTS ALL OVER THE ROAD. SMOKE WAS MAINLY DUE TO OIL THAT WAS ALL OVER THE ENGINE AND BOTTOM OF CAR. RIGHT NOW THE INITIAL DIAGNOSIS IS THAT THE TRANSFER CASING BLEW ALONG WITH A VARIETY OF OTHER PARTS. THANK GOODNESS I WAS NOT ON THE FREEWAY. ADDITIONALLY, I WAS LUCKY THAT THE LARGE PARTS THAT BLEW OFF THE CAR DID NOT PUT A HOLE IN THE BOTTOM OF MY CAR OR DAMAGE SOMEONE ELSE'S CAR. *TR

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED HE ACCIDENTALLY LOCKED THE DOORS WITH THE REMOTE KEY AND THE PASSENGER WAS LOCKED IN THE VEHICLE. THE DOORS FAILED TO UNLOCK MANUALLY FROM THE INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 35,572.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS A DELAY IN STOPPING DISTANCE ONCE THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT HE HAD TO DEPRESS THE BRAKES REPEATEDLY IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VACUUM BOOSTER AND MASTER CYLINDER WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 50,040.

THE FIRST TIME I EXPERIENCED THIS TERRIFYING ORDEAL WAS IN NOVEMBER OF 2011. SINCE THEN, I HAVE HAD IT HAPPEN TWO MORE TIMES. THE CAR ACCELERATES OF UP TO SPEEDS OF 90 MPH WITHOUT WARNING . ALL 3 INCIDENTS HAVE HAPPENED ON THE HIGHWAY. THE BRAKES SLOW IT DOWN, BUT DO NOT STOP IT. ALL 3 TIMES, I'VE BEEN LUCKY ENOUGH TO GET THE CAR TO THE SHOULDER AND RIDE DOWN THE MEDIAN , PUSHING THE EMERGENCY BREAK IN AND AT ONE POINT PUSHING IT INTO PARK. MAZDA KNOWS ABOUT THIS. THEREFORE THEY ARE LIABLE. MAZDA WILL TELL YOU IT'S A THROTTLE PROBLEM, THEY WILL TELL YOU THERE IS NO WEAR ON THE BRAKES....WELL, THAT'S BECAUSE WHEN THE CAR DOES THIS UNEXPECTED ACCELERATION, THE BRAKES ONLY GO PART WAY..ALMOST LIKE PUSHING AGAINST AIR. THIS IS A SERIOUS PROBLEM WITH THE COMPUTER AND POSSIBLY THROTTLE COMBINED. MY CAR IS NOT FIXED, IT'S ALSO DOING OTHER STUFF. MAZDA WANTS ME TO KEEP THIS CAR AND DRIVE IT. THEY ARE GIANTS, SO THE LITTLE PERSON LIKE ME DOES NOT MATTER TO THEM IT'S THE $$$$. BUT WHEN SOMEONE DIES, IT WILL COST THEM $$$$$$$$$$. THERE NEEDS TO BE A RECALL. I HOPE MORE PEOPLE COME FORWARD. IT COULD SAVE YOUR LIFE OR/AND SOMEONE YOU LOVE AND OTHER DRIVERS ON THE ROAD WHO ARE IN DANGER OF YOU HURTING/KILLING THEM. MY MAZDA DEALERSHIP HAVE WONDERFUL PEOPLE WHO WORK THERE. THEY ARE VERY UNHAPPY WITH MAZDA NOT TAKING CARE OF THIS PROBLEM. I WANT TO MAKE THIS CLEAR, IT'S MAZDA CORP THAT IS AWARE AND DOING NOTHING AND THEY HOLD THE MAZDA DEALERS HOSTAGE. *TR

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE UNCONTROLLABLY ACCELERATED INTO ONCOMING TRAFFIC. THE BRAKES WERE APPLIED REPEATEDLY WHEN SUDDENLY THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN WAS UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE UNINTENDED ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE SURGED FORWARD UNCONTROLLABLY. THE CONTACT WAS ABLE TO EVENTUALLY STOP THE VEHICLE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE.

WAS DRIVING ON I-495E IN MARYLAND BETWEEN EXITS 28 AND 29. CHANGED LANES AND PUT FOOT DOWN ON GAS PEDAL TO ACCELERATE. SUDDENLY FELT LIKE GAS PEDAL WAS STUCK AND THAT BRAKING COULD ONLY SLOW BUT NOT STOP ACCELERATION. MOVED OVER A FEW LANES TO RIGHT SHOULDER AND AFTER CONTINUED FAILURE OF BRAKES TO STOP ACCELERATION (AND CONSIDERABLE ENGINE TORQUE) BEGAN TO APPLY EMERGENCY BRAKE. SLOWED ACCELERATION FURTHER BUT STILL COULD NOT BRING CAR TO A FULL STOP. FINALLY PUT CAR INTO NEUTRAL AND CAME TO A STOP. HAD TOWED TO NEAREST MAZDA DEALER, YET AFTER SEVERAL DAYS OF TESTING THEY FOUND NOTHING WRONG WITH CAR AND COULD NOT REPLICATE. CLAIMED MANUFACTURER HAD NO RECORD OF SIMILAR PROBLEMS WITH THIS MODEL. ONLY THING THEY COULD THINK OF WAS THAT ALL-WEATHER FLOOR MAT MIGHT HAVE SLID OVER PEDAL AND KEPT IT DEPRESSED. *TR