2012 MAZDA CX-9 Complaints

I NOTICED THAT AT VERY SLOW SPEED (BACKING OUT, EASING FORWARD) THE BRAKE PEDAL WAS VERY HARD, DID NOT DEPRESS, AND CAR WAS DIFFICULT TO STOP. I DID NOT HAVE MUCH OF A PROBLEM AT REGULAR (60 MPH) SPEED. ONLY ONCE WAS THERE A LOUD HISSING ON THE DRIVERS SIDE WHEN THE PEDAL WAS DEPRESSED. THE DEALER TOLD ME BRAKES WERE FINE BUT THE CAR DID NOT DRIVE FINE. I TOOK IT TO MY MECHANIC WHO TOLD ME I NEEDED FRONT BRAKE PADS. UPON CHANGING BRAKE PADS, I WAS TOLD THE BRAKE BOOSTER WAS BAD AND CAUSING THE PADS TO WEAR ABNORMALLY FAST AND THAT THE PROBLEM WAS ACTUALLY WORSE WITH THE NEW PADS. DEFINITELY A PROBLEM AS I WAS ONLY AT 31,000MI. I DIDN'T NOT RETURN TO THE DEALER AND HAD THE MECHANIC DO THE REPAIR RIGHT THEN. WHAT I THOUGHT WAS MINOR MAINTENANCE TURNED INTO A $500 REPAIR. I FOUND OUT LATER THAT THERE IS AN EXTENDED WARRANTY OF 7YR/90,000MI ON THE BRAKE BOOSTER IF DIAGNOSED AND FIXED BY A DEALER.

THE BRAKES DO NOT WORK. WHEN I INITIALLY DEPRESS THE BRAKE FROM PARK TO DRIVE, THE CAR BEGINS TO ROLL AS IF I DID NOT HAVE MY FOOT ON THE PEDAL. I HEAR A HISSING SOUND NOW WHEN I DEPRESS THE BRAKE. THE BRAKE SYSTEM HAS RAPIDLY DETERIORATED IN JUST 1 WEEK. SOMETIMES, I AM NOT ABLE TO STOP THE VEHICLE AT ALL. I WILL BE TAKING MY VEHICLE BACK TO THE DEALERSHIP TOMORROW. 4.9.16

MY WIFE COMPLAINED TO ME ABOUT HER BRAKES BECOMING HARD TO THE POINT SHE COULDN'T STOP THE CAR. I THEN TOOK HER CAR FOR A DRIVE AND WHILE IN MOTION I HIT THE BRAKES AND THE BRAKES BECAME SO HARD I HAD TO USE AN UNREASONABLE AMOUNT OF FORCE TO GET THE VEHICLE TO STOP. THE VEHICLE ALSO HAS REALLY DIMINISHED STOPPING POWER WHEN THIS OCCURS. THIS SEEMS TO OCCUR WHEN MORE FREQUENTLY WHEN THE BRAKES ARE PUSHED MORE THAN ONCE IN A SHORT PERIOD OF TIME SUCH AS STOP AND GO TRAFFIC.THE VEHICLE ALSO MAKES A HISSING NOISE WHEN THE BRAKES ARE APPLIED. I BELIEVE THAT THIS COULD BE A BAD BRAKE BOOSTER. I FEEL IT IS A SAFETY ISSUE AND MAY CAUSE AN ACCIDENT.

I RECEIVED A LETTER IN SEPTEMBER 2015 REGARDING A RECALL THAT INVOLVED THE FRONT SUSPENSION AND THE DANGERS THAT COULD BE INVOLVED, BUT THERE WERE NO PARTS AVAILABLE AT THIS TIME TO FIX THE PROBLEM. I STILL HAVEN'T RECEIVED NOTIFICATION OF PARTS BEING AVAILABLE 6 MONTHS LATER. NO DAMAGE HAS BEEN DONE MY VEHICLE AS OF YET HOWEVER ANOTHER SNOWY WINTER IN ILLINOIS HAS PASSED AND THE DANGER OF "SALTWATER INTRUDING INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN GENERATING LOOSENESS OF THE BALL JOINT IN THE FITTING". THE RESULT OF THIS CORROSION, ACCORDING TO THE RECALL LETTER, CAN CAUSE THE BALL JOINT AND LOWER ARM TO SEPARATE CAUSING LOSS OF STEERING CONTROL AND INCREASED CRASH RISK. I THINK 6 MONTHS IS AMPLE TIME TO PRODUCE PARTS NEEDED TO FIX THESE VEHICLES AND TO SAVE LIVES AND IT IS INCREDIBLY IRRESPONSIBLE OF MAZDA TO NOT EXPEDITE THIS FIX.

THE BRAKES HAVE BECOME VERY DIFFICULT TO PUSH. THEY SLOW DOWN THE CAR, BUT REQUIRE INTENSE PRESSURE TO BRING THE VEHICLE TO A COMPLETE STOP. THERE IS ALSO A SLIGHT HISSING NOISE WHEN THE BRAKES ARE APPLIED. IT TAKES ABOUT TWICE THE DISTANCE TO COME TO A COMPLETE STOP THAN PREVIOUSLY. THERE IS NO INDICATION OF A PROBLEM ON THE DASHBOARD; NO WARNING LIGHT HAS BEEN DISPLAYING, BUT SOMETHING IS DEFINITELY WRONG. I DO NOT FEEL VERY SAFE WHEN DRIVING.

THE VEHICLE PRESENTS A CATASTROPHIC FAILURE IN THE BRAKE SYSTEM. THE BRAKE PEDAL GETS EXTREMELY HARD TO DEPRESS AND THE EFFECT IS MINIMAL. THE VEHICLES STOPPING DISTANCE IS SIGNIFICANTLY INCREASED; IF PRESSED HARDER THE PEDAL WILL SUDDENLY GET SOFTER AND THE BRAKE POWER INCREASES UNEXPECTEDLY JERKING THE VEHICLE TO A STOP. ADDITIONALLY, THERE IS A LOUD HISSING NOISE NOTED WHEN THE BRAKE PEDAL IS DEPRESSED. THE HISSING NOISE COMES FROM THE DRIVERS SIDE OF THE CABIN IN THE VICINITY OF THE EMERGENCY BRAKE PEDAL. MAZDA NEEDS TO ADDRESS THIS ISSUE AS MANY PEOPLE HAVE IDENTIFIED CONCERNS IN THIS AREA. OF COURSE WE OPERATE UTILIZING TOMBSTONE MANAGEMENT THEORIES; ONLY RECOGNIZING A PROBLEM ONCE SOMEONE IS KILLED.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MAZDA RECALL 8515G ( NHTSA CAMPAIGN NO 15V451) I CALLED MAZDA MOTOR CORPORATION IN JANUARY 2016 REGARDING THE ABOVE RECALL. I WAS TOLD THAT IF I WAS HAVING A PROBLEM WITH THE RECALL PARTS IN QUESTION TO TAKE THE VEHICLE TO THE NEAREST DEALERSHIP FOR INSPECTION AND POSSIBLE REPAIR. I INQUIRE AS TO WHY MY VEHICLE WAS NOT CALLED IN FOR THE RECALL REPAIR AND TO MY AMAZEMENT I WAS TOLD THAT THEY DID NOT HAVE ENOUGH PARTS TO FIX THIS PROBLEM AND AS SOON AS THEY BECOME AVAILABLE THEY WOULD BE NOTIFYING CUSTOMERS TO BRING THEIR VEHICLES IN FOR REPAIR. RECALL, IT HAS BEEN 7 TO 8 MONTHS SINCE THE NHTSA PUT THIS RECALL OUT AND I HAVE NOT RECEIVED ANY CORRESPONDENCE FROM MAZDA REGARDING THE REPAIR OF MY VEHICLE. THE LAST CORRESPONDENCE WAS A NOTIFICATION LETTER DATED SEPTEMBER 2015 REGARDING THE RECALL. I FEEL THIS IS NOTHING MORE THAN POSTURING ON MAZDA'S PART. HOW LONG DO YOU HAVE TO WAIT BEFORE SOMEONE GETS KILLED !! PLEASE LOOK INTO THIS MATTER SOMEONE'S LIFE COULD BE AT STAKE HERE. THANK YOU FOR YOUR POSSIBLE ACTION IN THIS MATTER.

WHEN PUMPING GAS IN THE FUEL TANK, THE GAS SPEWS OUT WHEN THE PUMP STOPS. THIS CAUSES THE GAS TO SPILL DOWN THE SIDE OF THE CAR.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT ONCE THE BRAKE PEDAL WAS DEPRESSED, AN ABNORMAL SOUND COULD BE HEARD. IN ADDITION, THE BRAKE PEDAL DESCENDED TO THE FLOORBOARD. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS INVALID. UPDATED 03/18/16*LJ *JS