2012 MAZDA CX-9 Complaints

UNINTENDED ACCELERATION IN PARKING LOT. CAR WAS IN DRIVE, FOOT LIGHTLY ON BRAKE WAITING ON CAR IN FRONT TO VACATE PARKING SPOT. ENGINE SUDDENLY SURGED AND TRANSMISSION MADE STRANGE SOUND. BARELY AVOIDED RUNNING OVER AN ELDERLY PEDESTRIAN. THIS IS ABOUT 4-5 TIME THE CAR HAS DONE THIS IN THE LAST 6 MONTHS USUALLY WHILE WAITING IN A LINE OF CARS WITH FOOT ON BRAKE.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/10/16*LJ *CN

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 03/10/16*LJ *TR

BRAKE PEDAL MAKES HISSING SOUND WHEN DEPRESSED LIKE AIR LEAKAGE; INTERMITTENTLY VERY DIFFICULT TO DEPRESS BRAKE PEDAL WITH A LOT OF FORCE APPLIED (TYPICALLY IF PUMPING BRAKE), LEADING TO INCREASED STOPPING DISTANCE/DIFFICULT STOPPING. OCCURS WHEN BRAKES DEPRESSED (SOFT PEDAL, AIR HISSING); IF DEPRESSED AGAIN IN QUICK SUCCESSION, VERY HARD TO PRESS WITH SIGNIFICANTLY REDUCED STOPPING POWER. OCCURS WHETHER VEHICLE STANDING OR IN MOTION. *JS

WHILE DRIVING ON INTERSTATE 90 WEST IN MASSACHUSETTS, 5 MILES FROM ROUTE 84, OUR AWD CX-9 STARTED MAKING A VERY LOUD WHINING NOISE. WITHIN 10 SECONDS, THE CAR STARTED BUCKING, MAKING A GRINDING NOISE AND THE STEERING BECAME DIFFICULT. I WAS ABLE TO MANEUVER TO THE LEFT SIDE OF THE ROAD; I COULD NOT MAKE IT TO THE BREAKDOWN LANE BECAUSE OF THE CAR'S CONDITION. ONCE THE CAR STOPPED, WE SMELLED BURNING FLUID AND SOME SMOKE CAME OUT OF THE VENTS INSIDE THE CAR. THE CAR WAS UNABLE TO DRIVE ON ITS OWN, THE WHEELS SEEMED LOCKED AND THE GRINDING NOISE WAS EXTREMELY LOUD WHEN IN DRIVE OR NEUTRAL. I HAD TO CALL 911. THE MASS STATE HIGHWAY PATROL ARRIVED AND HAD TO PUSH US OVER TO THE BREAKDOWN LANE WHILE THE CAR WAS IN NEUTRAL. THE THE MASS STATE POLICE HALTED ALL TRAFFIC ON THE HIGHWAY FOR THIS TO OCCUR. WE SAT IN THE BREAKDOWN LANE FOR AN HOUR WAITING FOR A TOW TRUCK. THIS ENTIRE SITUATION WAS VERY DANGEROUS. I HAD A TODDLER IN THE CAR WITH US. THE HIGHWAY WAS ONLY MOVING AROUND 35-40 MILES AN HOUR AND SLOWING AT THE TIME OF THE INCIDENT. THE MASS STATE HIGHWAY PATROL AND TOW TRUCK DRIVER STATED THAT THE CAR MAY HAVE SPUN OUT OR FLIPPED IF THE HIGHWAY WAS MOVING AT SPEED DUE TO SUCH A CATASTROPHIC STEERING FAILURE. THE CX-9 HAD STARTED MAKING A OCCASIONAL QUIET WHINING SOUND IN THE DAYS PRIOR TO THE FAILURE, ON OUR DRIVE FROM VIRGINIA TO MASS . THERE WAS NO OTHER WARNING, NO WARNING LIGHTS ON THE DASH AT ALL. THE CAR WAS TOWED TO THE CLOSEST MAZDA DEALERSHIP AND WAS DIAGNOSED WITH AN INTERNAL FAILURE IN THE TRANSFER CASE. THE REPAIR WAS COVERED UNDER OUR POWER TRAIN WARRANTY, AS THE CAR ONLY HAD 28,764 MILES AT THE TIME OF THE INCIDENT AND IS 3 YEARS OLD.THE MAZDA DEALER SAID THERE HAVE BEEN NUMEROUS TRANSFER CASE FAILURES IN AWD CX-9S. I WANT TO SEE THIS PART RECALLED BECAUSE THIS FAILURE CREATED A VERY DANGEROUS SITUATION FOR MY FAMILY.

ON JANUARY 7,2015 I WAS DRIVING ON THE LONG ISLAND EXPRESS WAY MERGING OFF THE RAMP BACK ONTO THE HIGH WAY WHEN I COULDN'T BREAK. MY BREAKS DIDN'T WORK. I KEPT ON PRESSING THEM DOWN AND NOTHING WAS WORKING. TRUCKS WERE ALL HONKING AT ME BECAUSE I WAS MERGING WITHOUT STOPPING. FINALLY I WENT OFF THE RAMP ONTO THE GRASS. I CALLED THE DEALERSHIP AND WAS INFORMED THAT THERE IS A RECALL REGARDING THIS PROBLEM. NEVER GOT ANYTHING IN THE MAIL FROM THEM STATING OF SUCH THING.I TOOK THE CAR IN AND I DON'T OWN THE CAR ANYMORE BECAUSE I WAS BEYOND AFRAID AFTER THIS SITUATION.

THE VEHICLE PRESENTS A FAILURE IN THE BRAKE PEDAL, WHICH GETS HARDER TO PRESS AND THE BRAKE POWER IS DIMINISHED, IF PRESSED HARDER THE PEDAL WILL GET SOFTER AND THE BRAKE POWER INCREASES BUT THE SENSATION OF RELIABILITY AND SAFETY WHEN BRAKING IS AFFECTED. ALSO, WHEN THE BRAKE PEDAL IS DEPRESSED HARD A HISSING SOUND IS HEARD.

MY BRAKES ARE FAILING. I FIRST NOTICED THE BRAKES WERE SPONGY AND THERE WAS A HISSING SOUND IN THE CABIN. THEN THE BRAKES BECAME VERY HARD. I WAS VERY AFRAID I WAS GOING TO HIT VEHICLES IN FRONT OF ME. ALSO, EVENTUALLY THE CAR WOULD DIE WHEN THE BRAKES WERE APPLIED. THE MAZDA DEALERSHIP TOLD ME IT IS THE BRAKE POWER BOOSTER. THIS IS VERY COMMON. PLEASE, PLEASE RECALL THESE VEHICLES. I BOUGHT THIS VEHICLE USED AND IT WOULD HAVE BEEN NICE TO KNOW ABOUT THIS DANGEROUS PROBLEM.

CAR WOULD NOT STOP WHEN BACKING OUT OF GARAGE. THE BRAKE PEDAL WAS STIFF CAUSING THE CAR TO ROLL OFF THE DRIVEWAY AND INTO THE SIDE YARD. WE TRIED TO DRIVE THE CAR BACK INTO THE GARAGE BUT THE BRAKE PEDAL RESISTANCE WAS INCONSISTENT - FROM FIRMER THEN USUAL TO LESS FIRM - MAKING IT DIFFICULT TO STOP THE CAR. WHEN THE BRAKE PEDAL IS PRESSED, A "HISSING" SOUND IS AUDIBLE. THE MAZDA DEALERSHIP DETERMINED THE BRAKE BOOSTER WAS LOSING VACUUM. THE DEALERSHIP REPLACED THE BRAKE BOOSTER. THIS IS A KNOWN MAZDA ISSUE, BUT THEY CONTINUE TO MANUFACTURE THIS CAR WITHOUT A CORRECTION. THERE SHOULD BE A MANDATORY RECALL. THE DEALERSHIP WAS NOT ABLE TO TELL ME DEFINITIVELY IF THE NEW BRAKE BOOSTER HAS THIS FLAW CORRECTED. THIS ISSUE COULD CAUSE A FATALITY.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 30 MPH, THE VEHICLE JERKED TO THE LEFT WITHOUT WARNING AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 17,804.