2009 MAZDA CX-9 Complaints

HISSING SOUND WHEN BRAKE PEDAL IS PRESSED. PEDAL GETS REALLY HARD TO PUSH THEN IT GOES TO THE FLOOR WHEN ATTEMPTING TO STOP THE VEHICLE. IN A PANIC STOP IT FEELS THAT THE CAR WILL NOT BE ABLE TO STOP. I AM TOLD THAT THE BRAKE BOOSTER HAS FAILED. THE MILEAGE ON THE VEHICLE IS APPROXIMATELY 138,000 MILES.

TAKATA RECALL, I CALLED MAZDA AMERICA ON OR AROUND MARCH 1, 2019 ABOUT THIS RECALL, I EXPLAINED I WOULD NEED A VEHICLE TO USE AS THEY FIXED IT, THE LADY ON THE PHONE EXPLAINED THAT THERE DEALER IN HUNTERSVILLE NC WOULD NOT HAVE A VEHICLE TO LOAN FOR THREE OR FOUR DAY AND THAT THE DEALERSHIP WOULD CALL ME, ITS NOT THE 25TH OF MARCH AND NO PHONE CALLS FRON MAZDA OR THERE DEALER!

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT STATED THAT THE BRAKES WERE FAULTY. THE VEHICLE CONTINUED TO SLIDE AS THE CONTACT DEPRESSED THE BRAKE PEDAL WITH FORCE. THE CHECK ENGINE INDICATOR WAS ALSO ILLUMINATED. THE CONTACT CALLED KERRY MAZDA (1020 BURLINGTON PIKE, FLORENCE, KY 41042, (844) 327-8391) AND WAS ADVISED TO CONTACT THE MANUFACTURER. AN UNKNOWN RECALL WAS ISSUED SOON AFTER THE VEHICLE'S WARRANTY EXPIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 113,000.

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST ACCELERATION AND A RATTLING NOISE WAS HEARD. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE ROAD SHOULDER TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSFER CASE WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

TAKATA RECALL VIN: [XXX] I HAVE REPEATEDLY CALLED THE DEALERSHIP (SUBURBAN AUTO COLLECTION OF TROY - MICHIGAN) SUBURBAN MAZDA OF TROY FOR THE PAST 1-2 YEARS ASKING THEM TO CHECK AND SEE IF OUR VEHICLE IS ON THE TAKATA AIRBAG RECALL LIST AND THEY HAVE CONFIRMED EVERYTIME THAT IT WAS NOT. I CHECKED THE NHTSA WEBSITE AND CONFIRMED THAT THEIR IS AN ACTIVE RECALL ON THE AIRBAG FOR OUR CX-9. WE WERE NOT CALLED OR INFORMED (AS THEY SAID THEY WOULD DO). WE DID NOT RECEIVE THE PROPER NOTIFICATION FROM TAKATA OR THE MAZDA DEALERSHIP. OUR VEHICLE WAS EITHER APART OF THE RECALL FROM THE START OR IT WAS ADDED LATER WHEN THE RECALL WAS EXPANDED, HOWEVER WE NEVER RECEIVED ANYTHING TELLING US TO HAVE THE AIRBAG INFLATOR REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MAZDA CX9 BREAK BOOSTER DIAPHRAGM LEAKAGE. I RECENTLY PURCHASED A 2009 MAZDA CX9 THAT ALMOST GOT ME KILLED. I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY IN THE CAR WHEN ALL OF A SUDDEN I HAD TO SLOW DOWN BECAUSE THE CAR AHEAD OF ME ABRUPTLY SLOWED DOWN. I PRESSED MY BREAKS TO SLOW DOWN AND IT FELT AS HARD AS A ROCK PROMPTING ME TO MAKE SHARP MANEUVER INTO THE OTHER LANE, THANKFULLY NO OTHER CARS WERE COMING ON THAT LANE. UPON MAKING HOME I WENT ON THE COMPUTER AND RESEARCH THE ISSUE. I FOUND OUT THAT THE PROBLEM IS DUE TO A MANUFACTURING DEFECTS WITH THE BREAK BOOSTERS IN THE CX9 AND MAZDA IS AWARE OF THE ISSUE. I TOOK THE CAR TO A MAZDA DEALERSHIP WHERE I WAS TOLD TO PAY $680 TO HAVE THE ISSUE FIXED BECAUSE I MISSED THE 2015 DEADLINE SET BY MAZDA TO HAVE THE BREAK BOOSTER FIXED. I WAS SO UPSET, I CALLED MAZDA USA WHERE I WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT THE ISSUE. TO ROB SALT IN THE WOUND THE LADY I SPOKE TO ON THE PHONE ADVISED MY TO MAKE SURE THAT I SCHEDULE AN APPOINTMENT WITH THE LOCAL MAZDA DEALERSHIP FOR THE OPEN RECALL ON THE AIRBAGS ISSUE. (WHICH I INTERPRETED AS "IF YOUR BREAKS FAIL AND YOU DIE, THE AIRBAG WILL PROTECT FACE SHOULD IN CASE YOUR FAMILY WANTS TO DO AN OPEN CASKET AT YOUR FUNERAL"). I BELIEVE IT IS UNFAIR FOR MAZDA TO AVOID FIXING A KNOWN DEFECTS IN THE MOST IMPORTANT SAFETY SYSTEM IN A CAR ( THE BREAKS) BY PASSING IT OFF AS A WARRANTY PROGRAM. I AM GLAD TO BE ALIVE TO FILE THIS COMPLAINT. PLEASE THINK ABOUT PEOPLES SAFETY AND NOT THE INTEREST OF THE MANUFACTURERS AND DO THE RIGHT THING.

HI THERE ... WE GOT REAR ENDED LAST YEAR ... I HAVE HAD NO LUCK GETTING OUR MAZDA REPAIRED FOR THE LAST COUPLE OF MONTHS ... MAZDA HAS NOT CALLED ME BACK FOR REPAIR

2009 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THAT THE VEHICLE EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 9/29/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE AND SHOULD BECOME AVAILABLE IN THE FALL OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/13/2017 *LN UPDATED 7/23/18*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CONTINENTAL MAZDA OF NAPERVILLE (2363 AURORA AVE, NAPERVILLE, IL 60540, (630) 352-5900) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE A TIME FRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.