2012 MAZDA CX-9 Complaints

I'VE PURCHASED 2012 MAZDA CX-9 AWD IT LATE NOVEMBER OF 2011.RECENTLY I'VE BEEN EXPERIENCING MULTIPLE UNEXPECTED LOSS OF POWER-ASSISTED BRAKES FAILURE INCIDENT .I WAS IN A MINOR FENDER BENDEER. THANK GOD THE DRIVER INFRONT WAS VERY NICE AND DIDNT FILE ANY CLAIM AGAINST MY INSURANCE. WHEN I BROUGHT MY VEHICLE INTO MAZDA SERVICES DEPARTMENT TO GET IT RESOLVE. INSTEAD OF TAKING UNEXPECTED LOSS OF POWER-ASSISTED BRAKES AS AN URGENT MATTER. THEY TOLD ME THAT MY CAR IS DRIVABLE AND IT STILL BREAK. I CAN DRIVE MY MAZDA IN THE MEANWHILE, UNTIL THEY HAVE AN OPEN APPOINTMENT FOR MY MAZDA TO BE SEEN. AFTER SPEAKING TO MULTIPLE PERSONEL AT THE SERVICES DEPARTMENT. THEY WERE ABLE TO TAKE MY MAZDA AND FIXED THE UNEXPECTED LOSS OF POWER-ASSISTED BRAKES. NOW IM EXPERIENCING SPEED CONTROL AND POWER TRAIN. I WAS AT A STOP LIGHT AND MY MAZDA STALLED IN THE MIDDLE OF A LEFT TURNING LANE, IN ADDTION TO THE STALL INCIDENT, I WAS ALSO EXPERIENCING THE TRACTION CONTROL LIGHT CAME ON AND THE TIRE PRESSURE MONITOR LIGHT BEGAN TO FLASH. IT FELT LIKE CAR HAD DOWNSHIFTED A COUPLE OF GEARS. I LOST FORWARD POWER IN ALL GEARS. MY SONS AND I CAME CLOSE TO MULTIPLE REAR-ENDED INCIDENT BECAUSE OF THE MECHANICAL ISSUE OF OUR MAZDA CX9. PLEASE BECAREFUL WHEN DECIDING TO PURCHASED YOUR MAZDA VEHICLE. *TR

WHILES DRIVING AND APPROACHING A STOP LIGHT OR TRAFFIC LIGHT, THE BRAKES DEPRESS AND THE CAR DOESN'T STOP, THE BRAKES HAVE TO BE PUMPED BUT THEN THEN THE BRAKES ARE HARD/STIFF SO MUCH SO THAT YOU HAVE TO PUSH REALLY HARD FOR THE CAR TO STOP. ONCE THIS HAPPENS, IT RECURS ALL THE TIME. THE ENGINE CHECK LIGHT CAME ON A DAY LATER, NOT SURE IF IT RELATED, I ASSUME SO FOR NOW. MY CAR HAS LESS THAN 10,000 MILES ON IT. I NOTICE THERE IS RECALL NOTICE FOR THIS CONDITION BY MAZDA BUT THIS IS AN EXTREMELY DANGEROUS SITUATION, WHICH SHOULD BE FIXED AT ONCE. IT SEEMS TO BE A LEAST EFFORT TYPE OF RECALL NOTICE FOR AN EXTREMELY DANGEROUS SITUATION. TO SUMMARIZE, WHILES DRIVING YOUR BRAKES FAIL AND THE CAR DOES NOT STOP. WHEN YOU PUMP THE BRAKES, THEY ARE STIFF / HARD AND YOU HAVE TO PUSH DOWN REALLY HARD FOR THE CAR TO STOP. *JS

THE BRAKES HAVE TO BE PRESSED VERY HARD TO STOP THE VECHILE.. THERE IS A DELAY BETWEEN THE TIME YOU PRESS THE BRAKES AND THE TIME THAT THE BRAKES ACTUALLY START TO SLOW THE VECHICLE. YOU CAN ALSO HEAR A HISSING SOUND WHEN APPLYING THE BRAKES. *TR

BRAKES LOST PRESSURE, REQUIRING SIGNIFICANT INCREASE IN FORCE APPLIED TO THE BRAKES TO BRING VEHICLE TO A STOP. WHEN BRAKE PEDDLE WOULD BE DEPRESSED, IT WOULD MAKE A HISSING TYPE OF NOISE. *TR

FOLLOWING UP A PREVIOUS COMPLAINT THAT BRAKES ARE HARD AND REQUIRE LONGER STOPPING DISTANCE. I TOOK THE CARD TO THE DEALER FOR A HISSING SOUND THE BRAKES WERE MAKING AND THEY SAID IT WAS FINE. I AM TAKING MY CAR BACK TO THE DEALER BECAUSE THE PROBLEM HAS GOTTEN SIGNIFICANTLY WORSE OVER THE LAST MONTH. I DO NOT FEEL SAFE DRIVING MY CAR AND I HAVE LESS CONFIDENCE IN THE BRAKE SYSTEM. *TR

MY BRAKES HAVE STARTED MAKING A HISSING SOUND AND BRAKES ARE HARD WHEN PRESSED. I EXPERIENCED A SIMILAR ISSUE WITH A 2008 MAZDA CX-9 IN WHICH THE MASTER CYLINDER AND BRAKE BOOSTER HAD TO BE REPLACED. I NOW OWN A 2012 MAZDA CX-9 AND AM EXPERIENCING THE SAME PROBLEM. I TOOK IT TO THE DEALER MAY 14TH, 2014 AND THEY SAID IT WAS FINE. IT NOW HAS GOTTEN WORSE AS OF JUNE 22, 2014, TO THE POINT THE BRAKE IS VERY HARD WHEN DEPRESSED AND TAKES SEVERAL CAR LENGTHS TO COME TO A COMPLETE STOP. MAZDA NEEDS TO ADDRESS AND FIX THIS ISSUE WITH THIS MODEL IF THEY WANT TO KEEP THEIR CUSTOMERS. THEY DID EXTEND THE BRAKE BOOSTER WARRANTY FOR THIS PROBLEM SPECIFICALLY BUT THEY NEED TO CORRECT AND IMPROVE THE BRAKE SYSTEM IN THEIR NEWER VEHICLES TO MAINTAIN THE SAFETY FOR THEIR DRIVERS. I AM ALREADY CONSIDERING A DIFFERENT MAKE AND MODEL FOR MY NEXT VEHICLE. I HAVE ALWAYS BEEN HAPPY WITH MY MAZDA BUT NO LONGER FEEL SAFE DRIVING IT AND FEEL DISSATISFIED HAVING EXPERIENCED THE SAME PROBLEM IN THIS MODEL THAT ARE 5 MODEL YEARS APART. YOU WOULD THINK THEY WOULD DO BETTER TO IMPROVE THE BRAKE SYSTEM, A MAJOR SAFETY FEATURE FOR A FAMILY VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE TRAVELING 15 MPH, THE VEHICLE EXHIBITED DIFFICULTY IN DECELERATING. THE CONTACT HAD TO PUMP THE BREAK PEDAL EXTREMELY HARD IN ORDER TO SLOW THE VEHICLE. THERE WAS A HISSING NOISE THAT SOUNDED THROUGHOUT THE VEHICLE. THE VEHICLE DID NOT DECELERATE UNTIL APPROACHING AN INCLINE. THE CONTACT WAS ABLE TO STOP AT A LOCAL MECHANIC SHOP WHERE THE MECHANIC DIAGNOSED THE THAT THE BRAKE VACUUM BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 55,000.

MY WIFE COMPLAINED ABOUT THE BRAKES ON HER 2012 MAZDA CX9 MAKING A HISSING TYPE SOUND AND BRAKES FEELING DIFFERENT THAN NORMAL. I HAVE DROVE THE VEHICLE AND CONFIRMED THE POWER BRAKE ASSIST IS NOT OPERATING. WE LEARNED THAT OTHERS HAVE HAD THE SAME PROBLEM FOR 2010 AND 2011 MODEL YEAR AND NHTSB IS INVESTIGATING. THERE ARE AT LEAST SEVEN COMPLAINTS FOR 2012 MODEL YEAR WITH THE SAME ISSUE. PLEASE INCLUDE THE 2012 MODEL YEAR IN THE INVESTIGATION FOR THIS DANGEROUS DEFECT. *TR

THERE WAS A SUDDEN LOSS OF POWER BOOST TO THE BRAKES, MAKING IT VERY DIFFICULT TO STOP THE VEHICLE. THIS HAPPENED INTERMITTENTLY: SOMETIMES THE POWER BOOST WOULD WORK WHEN THE BRAKES WERE APPLIED, SOMETIMES NOT. I CAME VERY CLOSE TO REAR-ENDING THE CAR IN FRONT OF ME THE FIRST TIME IT HAPPENED. IT HAPPENS WITHOUT WARNING. *JS

I HAVE AN ISSUE WITH THE BRAKE PEDAL MAKING A HISSING SOUND WHEN DEPRESSED, IT FILLS SOFT AND EXTREMELY HARD, WHICH MAKES IT DIFFICULT TO STOP. IF I RELEASE THE BRAKE PEDAL THE ENGINE REVS UP AND DOWN AT LEAST THREE TIMES MAKING THE CAR HESITATE WITH ENGINE CLUNKING AND A FEELING LIKE SOMEONE HITTING YOU FROM BEHIND. IT HAPPENS VERY SUDDEN AND UNSAFE MANNER. I HAD TWO OCCASIONS WHEN A HAD TO PRESS EXTREMELY HARD ON THE BRAKE TO STOP THE CAR. I THINK THAT THERE IS A SERIOUS MECHANICAL DEFECT WITH THE BRAKE SYSTEM AND SHOULD BE IMMEDIATELY ADDRESSED BY MAZDA. I HAD RESEARCHED ON LINE AND THERE ARE NUMBER OF MAZDA CX9 OWNERS WITH SIMILAR COMPLAIN. PLEASE FEEL FREE TO CONTACT ME FOR FURTHER ASSISTANCE WITH THIS MATTER.. SINCERELY. [XXX] [XXX] OR HOME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS