2013 MAZDA CX-9 Complaints

TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS THEN TOWED TO HOLIDAY MAZDA LOCATED AT 416 N ROLLING MEADOWS DR, FOND DU LAC, WI 54937, (920) 322-2550, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP AND TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,500.

IN 2011 WE LEASED A CX9 AND WE ENJOYED IT SO MUCH THAT WE DECIDED TO PURCHASE A CX9 IN 2013. JUST A COUPLE OF WEEKS AGO I HAD AN EXPERIENCE THAT WAS VERY FRIGHTENING. I WAS DRIVING AND REALIZED THE HEAT WAS NOT COMING ON AND THAT WAS UNUSUAL. THE CHECK ENGINE LIGHT CAME ON AND SOON AFTER THE CAR STOPPED RUNNING. I AM FORTUNATE THAT I WAS NOT ON THE HIGHWAY AND WAS ABLE TO PULL OVER TO THE SHOULDER. I NEEDED TO HAVE THE CAR TOWED AND WE HAD IT BROUGHT TO MAZDA IN DANBURY, CT. WE FOUND OUT THE NEXT DAY THE ENGINE NEEDED TO BE REPLACED. NEEDLESS TO SAY, WE WERE SHOCKED AND THEN VERY UPSET TO FIND OUT THAT IT WOULD COST 10,000 DOLLARS TO REPAIR. WE HAVE HAD OUR CAR SERVICED REGULARLY BY COLONIAL MAZDA IN DANBURY, CT. NOW WE HAVE A CAR THAT IS WORTH NOTHING. NOW WE ARE PUT IN A POSITION TO REPLACE OUR CAR AND HAVE NOTHING TO TURN IN TO DEFER THE COST. WITH RESEARCH WE HAVE FOUND THAT DUE TO THE DESIGN OF THE ENGINE MANY MAZDA CX9 HAVE HAD THE SAME PROBLEM DUE TO THE WATER PUMP LEAKING, THE TRANSFER CASE LEAKING, AND ANTIFREEZE GOING INTO THE ENGINE. IN OUR OPINION, AND APPARENTLY TO MANY CASES WE HAVE READ ONLINE THIS SHOULD HAVE BEEN A RECALL. THIS IS SOMETHING THAT SHOULD BE LOOKED IN TO FOR THE SAFETY OF OTHERS. FORTUNATELY, I WAS ON A SIDE ROAD, SOMEONE ELSE MAY NOT BE AS FORTUNATE. THE DESIGN OF THE ENGINE IF FLAWED AND IS MORE THAN LIKELY WHY MAZDA IS NOT HAVING A RECALL, BECAUSE IT IS TOO EXPENSIVE TO REPAIR.

I WAS DRIVING DOWN THE INTERSTATE AND MY MAZDA CX9 CAUGHT FIRE! I DIDN'T REALIZE IT SINCE IT WAS UNDER THE CAR AND THE CAR BESIDE INFORMED ME OF IT. THIS WAS DUE TO THE TRANSFER CASE ISSUES THAT MAZDA HAD TO EXTEND THE WARRANTY ON THEM BECAUSE OF SO MANY ISSUES WITH THEM. THEY ARE COVERED FOR 90 THOUSAND MILES OR 7 YEARS. MY TRANSFER CASE WAS ALREADY REPLACED ONCE AND DO TO ISSUES AND NOW SINCE MY CAR IS PAST THE 7 YEARS BUT ONLY HAS 60 THOUSAND MILES THEY WILL NOT PAY FOR IT. EVEN THOUGH THE TRANSFER CASE THEY REPLACED A FEW YEARS AGO SHOULD STILL BE UNDER WARRANTY. THIS SITUATION COULD OF BEEN A LOT WORSE AND THANK GOODNESS MY CHILDREN WERE NOT IN THE CAR WITH ME.

WATER PUMP CAUSED ANTIFREEZE TO MIX WITH MOTOR OIL CAUSING THE ENGINE TO HAVE TO BE REPLACE ON THREE OCCASIONS WITHIN 6 MONTHS

THIRD ROW SEAT BELT BUCKLES HAVE NOT HOLDERS PREVENTING IT FROM GOING UNDER AND BETWEEN THE SEATS WHEN SEATS ARE RAISED AND LOWERED. RESULTING IN THE BUCKLES TO BE CRUSHED,BROKEN AND UNUSABLE ENDANGERING PASSENGERS IN THIRD ROW TRAVEL WITHOUT SEAT BELTS ANYMORE

THE VEHICLE WAS BEING DRIVEN AT THE TIME ON A BUSY FREEWAY. WHEN STARTED OVERHEATING WITH NO WARNING. THE VEHICLE THEN CUT OFF ON FREEWAY WITH TRAFFIC BEHIND ME AT A FAST SPEED. THANKFULLY I WAS ABLE TO GET TO SHOULDER. TOWED CAR TO SHOP AND WAS TOLD THAT MAZDA HAS FAULTY WATER PUMPS AND THAT MY ENGINE WAS DESTROYED DUE TO COOLANT LEAKING INTO MY OIL WITH TURNED IT TO A THICK MUD. NEW ENGINE NEEDED. I RESEARCHED ONLINE AND THERE ARE COUNTLESS CONSUMERS COMPLAINING OF SAME ISSUE WITH MAZDA. THIS IS EXTREMELY DANGEROUS FOR YOUR CAR TO JUST STOP WHEN TRAVELING AT HIGH SPEEDS OR TRAVELING ON ANY HIGHWAY THERE NEEDS TO BE A RECALL ON THIS FAULTY WATER PUMP INSIDE OF THE MAZDA ENGINE. I BELIEVE SOME ONE SOON WILL BE INJURED OR KILLED BY THIS ISSUE! THANKFULLY IT WASN'T MY CHILD AND I.

BRAKES PEDAL ON MY WIFE'S CAR BECAME HARD WHEN PRESSED ON (REGARDLESS OF SPEED) AND NOTICED A HISSING NOISE WHEN APPLYING BRAKES. THE WORST AND SCARIEST PART IS THAT THE BRAKES DIDN'T STOP THE CAR AND FELT AS IF I WAS APPLYING THE BRAKES ON A CAR THAT WAS NOT TURNED ON. LUCKILY WE DIDN'T GET INTO ANY ACCIDENT AND STOP DRIVING THE CAR. HAD CAR TOWED TO MECHANIC WHO INFORMED ME THAT THE BRAKE BOOSTER WAS BAD AND NEEDED TO BE REPLACED. CHECKING ONLINE AND THIS APPEARS TO HAVE BEEN AN KNOWN ISSUE WITH EARLIER CX9 CARS.

IN THE THIRD ROW THERE ARE NO KIND OF HOLDERS PREVENTING THE SEAT BELT BUCKLES FROM GOING UNDER AND BETWEEN THE SEATS WHEN THEY ARE FOLDED DOWN AND UP. THIS HAS RESULTED IN THEM GETTING TRAPPED BETWEEN THE SEATS AND UNDER THE FOLDING MECHANISM AND GETTING CRUSHED TO THE POINT OF BEING UNUSABLE AND UNSAFE. WE ARE CURRENTLY UNABLE TO USE THE BACK SEAT SEATBELTS DUE TO THEM BEING UNABLE TO BE BUCKLED AT ALL. WE DISCOVERED THIS WHILE THE CAR WAS PARKED WHEN WE WENT TO RETRIEVE THE REAR SEAT BELT BUCKLES FOR USE.

I WAS DRIVING ON THE HIGHWAY WHEN MY SUNROOF EXPLODED, SHOWERING GLASS INSIDE THE CAR. I DID NOT SEE ANYTHING HIT IT. THE BREAKAGE SEEMED TO BE SPONTANEOUS.

THE VEHICLE WAS BEING DRIVEN AT THE TIME ON A BUSY CITY STREET. WE NOTICED SOME NOISES WHICH WAS SOUNDING LIKE METAL CLANKING. THIS BECAME LOUDER IMMEDIATELY IN THE SPAN OF 5MINS AND THE TEMPERATURE SENSOR WENT OFF ON THE DASHBOARD. THE VEHICLE WAS BECOMING UNRESPONSIVE TO BRAKES IN THE MIDDLE OF COMMUTE TRAFFIC. LUCKILY WE GOT THE VEHICLE STOPPED ON THE SIDE OF THE SHOULDER WITHOUT ANY INJURIES TO ANYONE. UPON GETTING THE VEHICLE CHECKED BY A ASE CERTIFIED MECHANIC, IT WAS DIAGNOSED THAT THE INTERNAL WATER PUMP (SUGGESTED AS A BAD DESIGN BY THEM AND MANY OTHERS HAVE REPORTED SIMILAR STALLING SITUATIONS ON THE INTERNET) SOMEHOW MIXED UP THE COOLANT AND THE OIL FORMING A SLUDGE AND WAS UNABLE TO CONTROL THE TEMPERATURE AND LACK OF LUBRICATION CAUSED THE METAL CLANKING. THIS HAS RENDERED THE VEHICLE COMPLETELY INOPERABLE ONLY AFTER 5YEARS. SEEMS LIKE ENGINE NEEDS TO BE REPLACED. THIS RAISES SERIOUS SAFETY CONCERN THAT IF THIS HAPPENED ON A HIGHWAY OR IN THE MIDST OF TRAFFIC, THERE COULD BE SERIOUS LOSS OF LIFE OR INJURY TO THE PASSENGERS. UPON CHECKING WITH MAZDA, IT WAS RULED THAT THERE IS NO RECALL FOR SOMETHING LIKE THIS YET. THIS STANCE FROM MAZDA IS BEING UTTERLY NOT RESPONSIBLE FOR THEIR DESIGN FLAWS AND PUTTING A PRODUCT OUT IN THE MARKET.