2018 MAZDA CX-9 Complaints

coolant leaks at the cylinder head around the exhaust manifold. Caused crack in the head. The Mazda 2.5t engine has this common issue that Mazda knows about. Mazda has a bulletin out but has not issued a recall. Car over heated and I was left stranded. Took car to mechanic who says I need to replace my entire engine.

My vehicle was low on antifreeze. I brought it into the dealer and had them look at it. They told me there was an antifreeze leak inside the engine. I told them, I think there's a service bulletin on it. TSB-01-013-21 And there are updates to it. They told me that the antifreeze leak does not pertain to this service bulletin. I told them, how can that be? When it's an antifreeze leak with an engine that only has 66000 miles on it so far. I spoke to mazda customer service in California They said the dealer is trying to get some financial relief for me to replace a $10000 engine. Which they said is on back order till march 2025. I said how can this leak not be a problem when the engine is on back order, I feel that this should not have happened With a engine, that has 66000 miles on it? And it should be fixed free of charge because antifreeze leak is a known problem with these engines since 2016, and they never notified me to bring it in and have the defective part fixed Which causes the antifreeze leak. If they did that, my engine would not have blown and would not need replacement. I'm hoping they understand and do the right thing and fix this.

I purchased a 2018 Mazda cx9 from a local used car dealer several weeks ago. Check engine light came on after a few weeks for cylinder 3 misfire and there was a steep decline of the vehicle performance (hard start, rough idle, lower mpg, sluggish driving). Took it to Berge Mazda who charged me for diagnostics/spark plugs, and ignition coil. They informed me the next steps were a compression tests, fuel injectors and if that didn’t fix the problem then they wanted to strip down the engine to evaluate the cylinder head. At this point I decided to take it to my local mechanic who I trust, he diagnosed a cracked cylinder head. Now I’m stuck with a car I just bought that’s unsafe to drive needing a 6-8k repair. Upon further research there is a widespread problem with Mazda’s manufacturing of there cylinder heads on certain models (including the 2018 Mazda cx9). This is confirmed by TSB’s from Mazda along with a class action lawsuit recently filed. Upon more research on my vehicles history, I gathered that my vehicle was traded into Horne Mazda and then a couple days later auctioned to the used car dealer I bought it from. The fact that Mazda is selling off their own defective vehicles that are unsafe at auctions is absolutely disgusting and something needs to be done about it.

- My 2018 Mazda CX 9 started stalling and jittering at idle and then eventually during slow driving. - Next day I got a check engine light, took to Mazda service center at the dealership I have been going to for last 6 years since I bought the car. - Service center diagnosed that there was a coolant leak through the cylinder head which seems to have cracked. - Further investigation indicated that this has been identified on many other similar Mazda engines and a Technical Service Bulletin had been issued by Mazda to Dealers. - On probing initially, dealership declined they were aware of any such problem. - The amount of repair for the engine replacement (cylinder head and other parts) is exuberant and is almost half of the value of my car, and is not expected for a low 44,000 miles car. - This had posed safety issue for my family since the stressed engine with leak in cylinder head could lead to fire and fatality. - I am awaiting response from Dealership and Mazda corporation case#[XXX] for a response especially when this issue has been filed under a class action lawsuit: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine cylinder head is leaking coolant. This is a known issue by Mazda as they have submitted a TSB on the issue but have yet to submit a recall. The leak causes overheating along with pollution of coolant fluid into the environment. The problem was diagnosed by a Mazda dealership. The leaking occurred before a light came on the dashboard. The light on the dashboard only came on once the engine began overheating.

coolant leaks at cylinder head , Mazda of America knows issues but not willing to recall , they hava a bulletin number 01-002/23 . pls help

While driving on an interstate service drive in Michigan, my 2018 Mazda CX9 GT suddenly lost power and began flashing overheating warnings. I tried to move my vehicle to a safe spot while the warning and sudden loss of power was happening, which took a moment due to traffic flow and my family being in the car. I moved the car off the road, and let it cool. I slowly drove the car to a parts store to get coolant. Once the cooling system was filled, I brought the car home and began researching the problem. According to internet threads like Reddit this is a wide spread problem happening among Mazda vehicles with several law firms researching class action lawsuits. My car is stuck at the dealership until I can find $12,000 to fix it, and sadly there are hundreds more just like me according to sites like [XXX] and [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] And includes a Mazda Service Bulletin which indicates that there are design faults in the original cylinder head that causes the issue and that repair techs should replace failed parts with the updated and redesigned cylinder head. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Approximately three weeks ago, a message on my dashboard said to pull over immediately. Your car is overheating. I pulled over to a nearby auto shop, which indicated that I was just low on coolant. They topped off the coolant, and everything appeared fine. Two weeks later, I got the same message on the dashboard, saying my car was overheating to pull over immediately. I pulled into a nearby auto parts store and purchased coolant for the vehicle. When I checked the reservoir, it was bone dry. I added coolant and drove the car home. The following day, I checked the reservoir to see if there was still coolant, but it was all gone. I scheduled an appointment with the Mazda dealer to have the car inspected. I also checked the Mazda Forum website to see if other vehicles of my make and model had similar issues since I had never experienced this before. I found that the overheating in vehicles of my make and model was a "known issue" with Mazda. When I took it to the dealer the next day, the service agent informed me that the "known issue" was only with the Turbo model. I explained that my vehicle is a turbo model. He said that Mazda did not have to cover any costs because no recall was issued, even though it is a known issue. Mazda is now refusing to cover the repair and has indicated that the repair and replacement of the engine will cost approximately $9800. If I had been alerted earlier, I would have been able to have the car repaired.

Vehicle had bucking coming to a stop. Noticed coolant was l9w, and temp guage was fluctuating at a stop slightly. Brought it to Lester Glenn mazda in toms river NJ, service writer informed us it is the cylinder head, and that the repair is approx $11,000. Vehicle only has 85000 miles on it, and was told by dealer that there is nothing they will do. This is a known issue, with a TSB issued in 2021 due to a defect in design where the turbo charger is mounted to the cylinder head. At this point, we are requesting the manufacturer take at least part of the responsibility of the poor design they sold to the open market, that is clearly a safety hazard to my wife and 4 kids, 1 of which is an infant.

The contact owns a 2018 Mazda CX-9. The contact stated that while driving at various speeds, the engine started overheating within approximately 15 minutes of driving. The contact had to pull over and wait for a while to let the engine cool down before continuing to drive. The contact stated that there was a message that the engine was overheating and to stop driving the vehicle displayed. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the cylinders due to a fracture in the cylinder head. The contact was unsure of the cylinders with the failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact found a Technical Service Bulletin regarding the cylinder head failure. The manufacturer was made aware of the failure and confirmed that the VIN was not covered under the TSB and that the TSB had expired in 2023. The failure mileage was 76,000.