2019 MAZDA CX-9 Complaints

I entered my vehicle one day to find what looked to be cracks in the top left hand corner of my center display infotainment screen. However, they appeared to be internal and could not be felt. After doing some research, I came across Service Alert SA-008/18 from Mazda which covered this issue on 2016-2018 CX-9s, among other models. I also found a memo dated May 6, 2020, which detailed an extension of warranty service for these internal display cracks. I took my vehicle to my Mazda dealership who inspected the vehicle and told me they would be filing a claim with Mazda for the repair of the screen since there wasn't a current recall for this issue on my vehicle. Mazda agreed to partially cover the replacement with me being responsible for a $543 copay. I have spoken to Mazda Corporate about this resolution being unacceptable. This issue is a known manufacturing defect on earlier models of the CX-9, and it is obviously still an issue on the 2019 models. I explained to them that this was in no way a fault of my own and I feel that the screen should be replaced at no charge to me, which was the procedure for those affected by this issue with 2016-2018 models. As of right now, the cracks only affect the top left corner of my screen but I have read of many instances where vehicle owners had the cracks continue to spread, which I feel is very distracting to the driver. I strongly feel that Mazda should be performing a goodwill replacement in full for this issue at no cost to me as the consumer, and I am very disappointed that so far they are unwilling to do so.

Mazda has an open TSB Technical Service Bulletin for this and many other Mazda's with the same engine- TSB-Collant Leaks at Cylinder Heads, Bulletin # - 01-013/21 issued 10/15/21 (CRACKED CYLINDER HEADS) My 2019 Mazda is right here on the list: Mazda Dealer claims I have to replace the engine at a cost estimated at $12,000 us dollars no offer or solution to repair the cylinder head which is upward of $5,000.00 us dollars. cars under there warranty are covered. Many models across the country are leaving people like myself stuck with a major engine issue and Mazda admitting they have a problem without stepping up and supporting and paying for this high repair cost to correct the issue. Enclosed is a snip of the actual TSB Mazda sent to all their Dealers. I've researched this Mazda engine and there's cars out there with any where from 25k miles - 100k+ miles with this same issue Should be a Class Action Lawsuit. recall and Mazda needs to be honest with this most sensitive matter APPLICABLE MODEL(S)/VINS US Spec.: 2019-2020 CX-5 SKYACTIV-G 2.5T vehicles with VINs lower than JM3KF******830243 (produced before Jun. 9, 2020) 2016-2020 CX-9 SKYACTIV-G 2.5T vehicles with VINs lower than JM3TC******422801 (produced before Jun. 9, 2020) 2018-2020 Mazda6 SKYACTIV-G 2.5T vehicles with VINs lower than JM1GL******523967 (produced before Mar. 25, 2020) Same engine has a class action lawsuit against Mazda for burring engine oil they both tie together.

The car has only 41k miles on it and the engine warning light came on. I had the car towed to Mazda and now it won’t start and it needs a new engine. (Which is on back order for months). It is covered under the powertrain warranty but does me no good if I’m without a vehicle, and making car payments on a vehicle that isn’t running.

The contact’s husband owns a 2019 Mazda CX-9. The contact stated that while the vehicle was at the dealer for a diagnostic test, she was informed that the head gasket was cracked, and fluids were leaking into the engine. The vehicle was not repaired due to the cost. Additionally, the message “Excessive Engine Temperature - Engine Output Will be Limited" was displayed. The vehicle was not included in NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline). The manufacturer was made aware of the failure. The failure mileage was approximately 62,756.

Severe spider cracking on infotainment screen - the same as a recall for earlier Mazdas but worse than any of the pictures I've seen online. the entire left edge and both corners on the right side. It started when the weather turned cold in December 2022 and grew throughout the Winter. I'm worried it will continue to grow this Winter.

Internal Cracks in Mazda Connect Center Display. There was a "Notification of Warranty Extension Program- Special Service Program (SSP)" dated May 6, 2020.

The engine is leaking coolant i will be putting a 3rd motor in this car due to other 2 motor also have a coolant leaking and running hot i have contact mazda and would not stand behind there car

On the last week of May, my car started experiencing sputtering and stalling out problems. I made an appointment at Mazda dealership for june 6th.meantime my husband checked all fluids and coolant was low so we topped up. Car was being driven very limited due to safety concerns. Then While driving on the freeway my car displayed a “excessive engine temperature, engine output will be limited” immediately my car reduced speed from about 65mph to under 15 mph while having my whole family including myself and 4 children in the car. We almost got hit by several cars while trying to get over to the shoulder. Once pulled over to the shoulder my husband came and followed me home on the back streets. Once again checked fluids and coolant again was back low this time empty. So In a day it completely had no coolant left. When taken into Mazda dealership for the appointment, customer service was so horrible I ended up leaving and taking my car to a 3rd party service center. Was advised to have a Hydrocarbon test on cooling system that measured at zero, then advised to take it for a diagnostic due to the sputtering, stalling and coolant leak, where they ultimately determined the coolant was leaking into combustion chamber &/or intake system. Pressure test shows drop in pressure, no visible external leaks present. TSB# 01-002/23 pertaining to cylinder head assembly replacement. Now I’m waiting for my appointment at a different Mazda dealership on June 12th! Please help

The engine developed a sudden coolant leak on the rear of the engine. A warning comes up stating that the car could overheat and lose power. After a few minutes and no sign of the car overheating, the car loses power and slows down on its own. The car has not yet been seen by the dealer or a repair shop due to no appointments available. Mazda USA has issued a TSB stating the issue with the engine and they state that a design flaw causes the cylinder head to crack because of the external forces from the exhaust system over bumps. The failure appeared all of a sudden with no warning lights or indications, it just started leaking a small amount of coolant one day. Now I'm waiting for Mazda USA to tell us how they are going to remedy this issue and provide assistance. According to their TSB this affects three different vehicle models with the same 2.5L turbo engine built from 2016 to 2020.

My 2019 Mazda CX-9 Signature has developed a coolant leak at the back side of the engine that is consistent with Mazda TSB 01-013/21. Coolant leaks down onto the oil filter and the exhaust where it's burned off. Currently, I can drive the vehicle, but I need to refill the radiator and coolant reservoir. I'm concerned about this developing into a catastrophic leak that could seize the engine or cause a fire from contact with the exhaust. This vehicle is still under the warranty period of 5 years/60K miles. I will initially contact the dealer regarding this issue.