2012 MAZDA CX-9 Complaints

IN OCT. 2019 MY CX9 STOPPED WHILE BEING DRIVEN. FOUND OUT THE WATER PUMP (WHICH IS INSIDE THE ENGINE) HAD GONE OUT AND DESTROYED MY ENGINE. THIS IS A KNOWN PROBLEM OF WHICH MAZDA HAS FAILED TO MAKE THEIR CONSUMERS AWARE. I PURCHASED THIS CARE NEW AND ALL OF MY SERVICES HAD BEEN HANDLED BY MAZDA. NO-ONE TOLD ME ABOUT THIS PROBLEM AND I STILL HAD TO PAY JUST OVER 4K TO GET A NEW ENGINE OF THE SAME STUPID DESIGN PUT IN MY CAR. THIS IS VERY DANGEROUS PROBLEM. HOW MANY MAZDA DRIVERS HAVE BEEN INJURED OR KILLED IN CRASHES BECAUSE THE WATER PUMP DESTROYED THE ENGINE ON A FREEWAY AND THE CAR CEASING TO MOVE WAS THE CAUSE OF AN ACCIDENT THAT TOTALED THE CAR AND AS A RESULT WENT UNDETECTED? THE ENGINES NEED TO BE RECALLED.

PURCHASED FROM A CERTIFIED PRE-OWNED MAZDA DEALER....I EXPERIENCED, WITH NO WARNING, MY BRAKES BECOME HARD TO PRESS. IT HAPPENS IN REVERSE, COMING OFF CRUISE, SLOW/FAST SPEED, ETC. I HAVE TO USE AN EXTRAORDINARY AMOUNT OF EFFORT TO PRESS THE BRAKES AND BRING THE CAR TO A STOP. IF SOMEONE PULLS OUT IN FRONT OF ME, THERE IS NO GUARANTEE I WOULD BE ABLE TO OPERATE THE BRAKES QUICKLY ENOUGH TO AVOID AN ACCIDENT. I HAVE CHILDREN I TRANSPORT AND IT IS CONCERNING FOR ME AS A MOM ESPECIALLY. A FEW TIMES THE PEDAL WILL 'RELEASE' AND OPERATE NORMALLY AFTER THE EXTRA PRESSURE IS APPLIED WHICH CAUSES THE CAR TO JERK TO A STOP BECAUSE THE BRAKES WERE BEING PRESSED VERY HARD. MOST TIMES, EXTRA PRESSURE IS REQUIRED THE ENTIRE TIME. THIS IS A MAJOR SAFETY CONCERN AND AN ISSUE I AM AWARE IS COMMON IN THIS MODEL. MAZDA EXTENDED THIS WARRANTY TO 90K AND 7 YEARS BACK IN 2015; HOWEVER, THIS DOES NOT COVER USED CAR PURCHASERS. THE ISSUE WAS NOT DISCLOSED TO ME IN MY PURCHASE DATE OF 12/12/2016. HAD I KNOWN THIS MAJOR COMPONENT COULD FAIL, I WOULD HAVE MADE A MORE EDUCATED DECISION ON WHETHER TO PURCHASE OR REQUEST THE FAULTY SYSTEM BE CORRECTED.

11/1/2016- AT 92,205 MILES VEHICLE SHUDDERED WHEN I STEPPED ON ACCELERATOR. I WAS TOLD IT WAS TRANSMISSION RELATED. ON MY WAY TO MECHANIC VEHICLE COMPLETELY SEIZED; HAD TO HAVE IT TOWED TO TRANSMISSION SHOP. ANGLE GEAR HAD TO BE REPLACED BECAUSE TRANSFER CASE OIL BURNED OFF BECAUSE CATALYTIC CONVERTER IS PLACED TOO CLOSE AND IT COOKS LUBRICANT. I WAS TOLD THIS IS A KNOWN PROBLEM WITH MAZDA CX9'S. COST 1,400. MAZDA WAS UNWILLING TO COVER REPAIRS AT ALL. 6/22/2020 - 130,000 MILES SAME SHUDDERING HAPPENED WHEN STEPPED ON ACCELERATOR AND SAME ISSUE. CALLED MAZDA AND SAME RESPONSE 'NOT OUR PROBLEM, IT'S OUT OF WARRANTY'. *TR

I AM NOW EXPERIENCING WHAT MAZDA MAILED OWNERS PREVIOUSLY (SEE ATTACHED SSP93 OWNERS NOTICE) REGARDING "POWER BRAKE UNIT WARRANTY EXTENSION PROGRAM SSP 93 2007-2013 MAZDA CX-9". I STRONGLY BELIEVE THAT THIS IS A SAFETY ISSUE SINCE I FIND MYSELF RUNNING STOP SIGNS WHEN I TRY TO STOP THE VEHICLE AT AN INTERSECTION. I KNOW THAT MAZDA EXTENDED THE WARRANTY TO 7 YEARS ON IT'S SSP93 BULLETIN. BUT WHAT HAPPENS TO OWNERS LIKE MYSELF WHO DO NOT FALL WITHIN THAT TIME-FRAME AND ARE NOW EXPERIENCING THIS SAFETY ISSUE? IT IS UNCONSCIONABLE, THAT SINCE MAZDA HAS ACKNOWLEDGED THIS PROBLEM, THAT THE OWNER LIKE MYSELF GETS STUCK WITH THIS SAFETY PROBLEM CONCERNING FAILURE OF THE BRAKING SYSTEM ON THE CX-9. PLEASE ADVISE. THANKS.

THE PASSENGER AUTOMATIC WINDOW MOTOR AND CONTROL STOPPED WORKING. THE CAR WAS MOVING ON A HIGHWAY WHEN IT STOPPED WORKING

AS THE CAR WAS BEING DRIVEN THE BREAKS BECAME HARD AND UNLESS PRESSED VERY HARD IT KEEPS GOING. IT DOESN'T GO DOWN AT ALL. ASSESSMENT SHOWS BRAKE BOOSTER FAILURE. IT IS WEIRD OTHER VEHICLE I HAD ...A TOYOTA NEVER FAILED. I CAN'T DRIVE IT.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KENNEDY MAZDA LOCATED AT 1411 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610)272-0700, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE WAS DAMAGED DUE TO A WATER PUMP FAILURE. THE VEHICLE WAS TOWED BACK TO THE HOME AND LATER REPAIRED BY AN INDEPENDENT MECHANIC HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.

DRIVING ON RTE 3 N IN BRAINTREE. CAR WAS DECELERATING WHILE I HAD MY FOOT ON GAS. LOST STEERING AND BARELY MADE IT TO BRAKE DOWN LANE. THIS CAR HAS 72K MILES ON IT. NEEDS NEW ENGINE.

BRAKE BOOSTER FAILED. THIS IS A KNOWN ISSUE TO MAZDA. MAZDA SAID TO BRING INTO DEALER FOR ASSESSMENT AND CONSIDERATION FOR GOODWILL WARRANTY REPLACEMENT. DEALER DETERMINED BRAKE BOOSTER FAILED AND MAZDA THEN DENIED GOODWILL CLAIM. I PAID DEALER TO FIX THE ISSUE. THIS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE BEEN RECALLED, NOT GRANTED AN EXTENDED WARRANTY.

POWER BOOSTER HIGH PITCH SOUND WHEN PRESSING BRAKES AND BRAKES ARE HARD WHEN PRESSED THEN GO SOFT AND HARD TO STOP THE CAR.