2019 MAZDA CX-9 Complaints

Vehicle infotainment screen is developing a spider crack which its expanding over time; screen won't be usable in the future and/or may crack completely at any moment. Mazda is aware (Service Alert No.: SA-008/18 and Campaign SSPB9) and unwilling to replace/repair the faulty display, car is from 2019 with 45k miles and out of basic warranty . I was told that if regular services (oil change etc.) were done at the local dealer (Mazda of North Miami)they would have probably helped me with this issue.; last service with local dealer was on 06/2022 for another warranty claim. Very disappointed. Mazda Report# 00099443

The contact owns a 2019 Mazda CX-9. The contact stated that the infotainment display screen had developed internal spider cracks and while operating the vehicle, the back over prevention camera image was very distorted and difficult to see. The vehicle was taken to the local dealer who stated that the display screen needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 28,000

Internal (growing) spider cracks on center displays. The cracks are internal and cannot be felt by touch. Visibility risk when trying to use the backup camera. This problem is known by Mazda and they've issued a service alert (attached) for Models 2016-2018 but for some reason excluded 2019. Currently Mazda seems unwilling to cover the repair.

I was driving down the street with my foot in the gas going about 35mph. No cars in front or behind me. All of the sudden my car brakes for no reason. It was a hard brake. My foot was on the gas pedal when this happened. Then a bunch of warnings displayed on my screen: forward smart city brake malfunction, front camera sensor system malfunction, brake override system malfunction and smart brake malfunction. My check engine light, traction control light and parking brake light also came on. This was extremely dangerous and could have caused an accident the way the car decided to brake all by itself.

The coolant was leaking due to a crack in cylinder. The car overheated and the coolant leaked into the engine. Mazda refuses to identify this as an ongoing issue with the Mazda turbo skyactiv models

The contact owns a 2019 Mazda CX-9. The contact stated that upon entering the vehicle, she noticed that there was a spider web crack on the center display screen. The contact stated that the failure affected the rearview camera image. The dealer was notified of the failure but did not provide any assistance. The contact referenced Mazda Service Alert Number: SA-008/18 and Special Service Program Number: B9. The manufacturer was notified of the failure but informed the contact that they could not assist as she had not been servicing the vehicle at a Mazda dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 40,000.

*Internal spider cracks on connect center displays. The cracks are internal and cannot be felt by touch. *unable to use gps screen, screen randomly changes sometimes *problem has been confirmed my dealer *mazda has issued a bulletin for the issue but won’t cover full cost of repairs

The contact owns a 2019 Mazda CX-9. The contact stated while driving 65 MPH on the interstate, the passenger’s side rear wheel well trim molding detached. The vehicle was taken to a local dealer and the contact was informed that the wheel well trim molding would be replaced. The parts were not yet available and the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 21,820.

2019 Mazda CX-9 GT Infotainment Screen is spidering / cracking in the upper right-hand corner making it difficult to see information on the screen. This appears to be an ongoing problem with the design / components of the infotainment screen. I note a May 2020 TSB / Dealer Notification campaign which extended the warranty coverage period to 7 years for this exact same issue in 2016-2017 model year CX-9s. The 2019 model year cars have the exact same problem and Mazda is not covering the issue.

The contact owns a 2019 Mazda CX-9. The contact stated that while the vehicle was idling at a red light the dash board warning lights suddenly activated and illuminated and while driving the vehicle would not properly accelerate. Shortly after parking in the driveway and exiting the vehicle moments later flames and smoke was present coming from the rear passenger side of the vehicle. The husband used water to extinguish the flames and the vehicle was towed to the local dealer. During the incident no injuries were reported and no fire or police report was filed. The cause of the failure was not determined and no repairs were performed. The failure mileage was 61,000.