2007 MAZDA CX-9 Complaints

TL* THE CONTACT OWNS A 2007 MAZDA CX-9. WHILE DRIVING 10 MPH, THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT AND HEARD A LOUD BANGING SOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A FRACTURED BALL JOINT AND AXLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.

WHILE BACKING OUT OF MY DRIVEWAY THE RIGHT FRONT BALL JOINT SEPARATED AND THEN THE PULLED WHEEL AWAY FROM THE VEHICLE, PULLING THE AXLE OUT. WE HAD TO REMOVE THE WHEEL, INSERT THE AXLE AND PUT THE WHEEL BACK ON BEFORE WE COULD EVEN MOVE THE CAR ONTO THE TOW TRUCK.

MY VEHICLE'S BRAKING SYSTEM HAD BEEN FUNCTIONING NORMALLY WITH THE EXCEPTION OF THE SOUND OF A "HISSING" WHEN APPLYING THE BRAKE WHEN STOPPED AT A RED LIGHT. I STOPPED TO GET GAS ON MAY 3RD, 2015 AND UPON RESTARTING THE VEHICLE, THE POWER ASSIST ON MY BRAKES WAS GONE. UPON DOING SOME RESEARCH, I DISCOVERED THAT MAZDA HAD ISSUED A SPECIAL SERVICE RECALL THAT WAS VIN SPECIFIC ON THIS EXACT ISSUE; HOWEVER, MY VIN # WAS NOT INCLUDED THEREFORE I WAS NEVER NOTIFIED. FOR THOSE VEHICLES AFFECTED, MAZDA ISSUED AN EXTENDED WARRANTY BETWEEN THE DATES OF MARCH 31, 2014 - MARCH 31, 2015 (SSP93 - HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/DEFECT/RESULTS.CFM?ACTION_NUMBER=PE14005&SEARCHTYPE=QUICKSEARCH&SUMMARY=TRUE). MY VEHICLE DID NOT PRESENT WITH THE PROBLEM UNTIL 33 DAYS PAST THE EXPIRATION OF MAZDA'S EXTENDED WARRANTY, AND THEY NOW REFUSE TO COVER THE COST I INCURRED TO FIX THE PROBLEM. THIS VEHICLE WAS NOT SUITABLE TO DRIVE ONCE THE POWER ASSIST ON THE BRAKES FAILED. IF MY VIN WAS NOT IDENTIFIED AS PART OF THE ORIGINAL RECALL, THERE ARE LIKELY OTHER VEHICLES THAT HAVE OR WILL EXPERIENCE THIS EXACT SAME PROBLEM - AND THEY MAY NOT BE AS LUCKY TO HAVE IT HAPPEN WHEN THEY'RE STOPPED AT A GAS STATION LIKE I WAS. IF THE POWER BRAKE ASSIST WERE TO FAIL DURING NORMAL DRIVING, ACCIDENTS AND SUBSEQUENT INJURY OR LOSS OF LIFE COULD EASILY OCCUR. THIS NEEDS TO CONTINUE TO BE INVESTIGATED, AND A FULL RECALL SHOULD BE ISSUED.

SO I WAS DRIVING LUCKILY ON A BACK ROAD AND ALL OF A SUDDEN IT FELT LIKE I HIT SOMETHING, NOW THIS WAS 12:30 P.M. MIDDAY AND ME AND MY SISTER DIDN'T SEE ANYTHING BEFORE THE OCCURRENCE. SO I LOOKED IN MY REAR VIEW MIRROR AND SAW A TIRE IN THE MIDDLE OF THE ROAD AND I KNEW THERE WAS NO WAY I MISSED A TIRE. SO I PRECEDED TO TURN AROUND TO GO BACK TO CHECK IT OUT, AND WHEN I GOT OUT TO CHECK IT OUT IT TURNED OUT TO BE MY SPARE TIRE FROM UNDER MY CAR. NEEDLESS TO SAY I WAS TOTALLY SHOCKED, SO I GOT DOWN AND LOOKED UNDER MY CAR ONLY TO SEE SOME FRAYED WIRES STICKING DOWN FROM WHERE THE TIRE WAS MOUNTED. *TR

THE PASSENGER FRONT WHEEL DISCONNECTED FROM THE LOWER CONTROL ARM, RESULTING IN IMMEDIATE LOSS OF CONTROL OF THE VEHICLE. FORTUNATELY THE VEHICLE WAS BEING DRIVEN THRU A RESIDENTIAL AREA AT A LOW SPEED. TWO MONTHS PRIOR TO THE FAILURE, THE CAR HAD A FRONT-WHEEL ALIGNMENT, AND THE MECHANIC ASSURED ME THAT THERE WAS NO DETECTION OF THE IMMINENT FAILURE. I CERTAINLY DO NOT WISH TO HAVE THIS OCCUR AT HIGHWAY SPEEDS. I HAD BOTH LOWER FRONT BALL JOINT/LOWER ARM ASSEMBLIES REPLACED. I STILL HAVE THE FAILED PART IN CASE YOU ARE INTERESTED. *JS

POWERED REAR LIFT GATE STUD PULLED OUT OF THE REAR LIFT GATE AND IT DROPPED. *TR

WAS DRIVING ON INTERSTATE AT NIGHT. ENGINE LIGHT CAME ON AND CAR IMMEDIATELY DROVE AS IF IT WERE NOT OPERATING ON ALL CYLINDERS. TOOK IT TO DEALERSHIP AND IT HAD MULTIPLE MISFIRE CODES, 301, 351, 352, 354. I RESEARCHED AND FOUND MULTIPLE COMPLAINTS FILED ON-LINE REGARDING THE EXACT MISFIRE CODES I EXPERIENCED AND PCM ISSUES IN THIS PARTICULAR YEAR, MAKE AND MODEL. THIS PROBLEM IS WAY TOO EXPENSIVE TO FIX ON A PERSONAL LEVEL. IF MAZDA IS AWARE THAT THIS HAS BEEN AN ISSUE, THEY NEED TO REMEDY IT. I DO NOT BELIEVE I NEED TO PERSONALLY PAY FOR A PCM WHEN THIS APPEARS TO BE A COMMON PROBLEM IN THIS MAKE AND MODEL. I BELIEVE MAZDA IS VERY AWARE OF THIS PROBLEM, AND THEY NEED TO REMEDY IT AND REPLACE THE PCM. *TR

FOR A COUPLE OF WEEKS, I'VE BEEN NOTICING A HISSING SOUND COMING FROM MY BRAKES ON MY 2007 MAZDA CX-9. I DIDN'T THINK MUCH OF IT AT FIRST UNTIL TONIGHT. MY SISTER WAS DRIVING THE CAR AND SAID IT WAS EXTREMELY HARD TO BRAKE THE CAR. I WANTED TO SEE WHAT SHE WAS TALKING ABOUT, SO I GOT IN THE CAR AND AS SOON AS I PLACED MY FOOT ON THE PEDAL TO START THE CAR AND PUT IT INTO REVERSE TO BACK OUT OF THE DRIVEWAY, THE HISSING SOUND WAS VERY LOUD AND MUCH MORE NOTICEABLE THAN BEFORE. ONCE THE CAR WAS IN GEAR, THE BREAKS WERE KIND OF STUCK ON. THE CAR WOULDN'T GO BACKWARDS IN IDLE AND WHEN I PUSHED THE GAS FOR IT TO GO THERE WAS A GRINDING SOUND COMING FROM THE WHEELS. I DIDN'T LIKE WHAT WAS GOING ON AND DIDN'T WANT TO TAKE IT DOWN THE ROAD. I DECIDED TO PUT IT INTO DRIVE AND PULL INTO THE GARAGE WHEN THE BRAKES FAILED COMPLETELY. I COULDN'T PUSH THE PEDAL AT ALL AND THE CAR KEPT ROLLING INTO THE GARAGE, SO I HAD TO SLAM ON THE E-BRAKE AND SLAM INTO PARK FOR IT TO STOP SO I WOULDN'T CRASH INTO THE HOUSE. I SAW A FEW OTHER PEOPLE WITH THE SAME PROBLEM WHICH LED ME HERE TO REPORT IT. MAZDA REALLY NEEDS TO DO SOMETHING ABOUT THIS PROBLEM BEFORE SOMEONE SERIOUSLY GETS HURT OR EVEN KILLED. IF THIS WERE TO HAPPEN TO ME AT ROAD SPEEDS WHEN I NEEDED TO STOP, THERE COULD HAVE BEEN WRECKAGE, POSSIBLE INJURES OR EVEN DEATH. *TR

TRAVELING ON INTERSTATE ENGINE SUDDENLY STARTS TO STUTTER. PUSH DOWN ON THE GAS AND THERE IS NO POWER. CAR CANNOT GO OVER 40 MPH. ENGINE LIGHT COMES ON. TAKE CAR TO MY LOCAL MECHANIC. INFORMED THAT IGNITION COILS #1,2,4 ARE RUINED. THEY ARE REPLACED, 12 HOURS LATER IGNITION COIL #2 FAILS AGAIN. MECHANIC GIVES ME MAZDA BULLETIN #01-026/11 CALLING OUT ISSUES WITH PCM AND HOW PCM WILL CAUSE MIS-FIRING OF IGNITION COILS CAUSING THE COILS TO FAIL PREMATURELY. COIL #2 WHEN REPLACED WAS CHARRED AND SPLIT AND WAS LEAKING OIL. MAZDA WOULD NOT ACKNOWLEDGE PROBLEM AND WOULD NOT REPLACE PCM OR DAMAGED COIL CAUSED BY FAULTY PCM. *TT

ON FRIDAY, OCTOBER 18TH 2013 I WAS INVOLVED IN A NEAR ACCIDENT ON MY WAY HOME FROM WORK ON INTERSTATE 99 OFF THE 17TH STREET EXIT NEAR ALTOONA PA. THE BRAKE SYSTEM FAILED AS I TRIED TO COME TO A STOP ON THE EXIT RAMP. I PLACED MY FOOT ON THE BRAKE PEDAL AND NOTICED I WAS NOT STOPPING. I COULD HEAR A HISSING/AIR SOUND WHEN I PRESSED DOWN ON THE BRAKE PEDAL. I HAD TO PUMP THE BRAKES, GEAR THE CAR DOWN IN MANUAL, AND SWERVE OFF THE ROAD TO AVOID CRASHING INTO THE CAR THAT WAS STOPPED IN FRONT OF ME. NO DASH LIGHTS WERE ON GIVING ME NO WARNING THAT THERE WAS ANYTHING WRONG WITH THE BRAKE SYSTEM IN THE VEHICLE. II TOOK MY VEHICLE TO THE LOCAL MAZDA DEALER AND FOUND OUT THAT THE CAUSE OF THE BRAKE FAILURE WAS A LEAKY MASTER CYLINDER AND THAT RUINED THE BRAKE BOOSTER. I BROUGHT MY CAR TO MY LOCAL DEALER IN GOOD FAITH TO SEE IF MAZDA WOULD REPLACE THE PARTS OR AT LEAST PROVIDE THE PARTS TO FIX THE CAR SINCE THERE WAS A PRIOR INVESTIGATION INTO THE FAULTY MASTER CYLINDERS. I THEN WAS INFORMED BY THE SERVICE DEPARTMENT THAT THEIR MAZDA REPRESENTATIVE HAS NOT HEARD OF ANY INVESTIGATIONS INTO THE FAULTY MASTER CYLINDERS. SO I CONTACTED MAZDA DIRECTLY VIA THE CUSTOMER SERVICE NUMBER. I SPOKE WITH A [XXX] AND MY COMPLAINT WAS FILED WITH MAZDA DOCUMENTATION NUMBER 149440377. I WAS THEN INFORMED THAT MAZDA WAS NOT WILLING TO REPLACE THE PARTS NEEDED TO FIX THE CAR AS THE DEALER'S SERVICE DEPARTMENT SAID THE CAR WAS UNSAFE TO DRIVE. TOTAL COST TO FIX THE VEHICLE WAS $2300. THIS VEHICLE NEEDS RECALLED AND THE FAULTY MASTER CYLINDERS NEED TO BE REPLACED BY MAZDA BEFORE SOMEONE GET KILLED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR