2012 MAZDA CX-9 Complaints

I OWN A 2012 MAZDA CX9, WHICH I PURCHASED NEW. ON MONDAY MORNING (NOVEMBER 12, 2018) MY (CHECK ENGINE LIGHT CAME ON) AND SO I TOOK IT IMMEDIATELY TO THE DEALERSHIP FOR DIAGNOSIS. MY CAR WAS RUNNING BEAUTIFULLY, SO I JUST ASSUMED WITH THE WEATHER CHANGE, PERHAPS THE GAS CAP WASN'T TIGHTENED, AND THEY JUST NEEDED TO CLEAR THE CODES. IT TURNS OUT THE WATER PUMP FAILED AND APPARENTLY DESTROYED THE ENTIRE ENGINE. WHICH BECAME APPARENT AS I DROVE IT TO THE DEALERSHIP FOR DIAGNOSIS, PER THEIR RECOMMENDATION. MY CAR IS WELL MAINTAINED BASED ON THE DEALER RECOMMENDATIONS AND IS CONSISTENTLY SERVICED AT THE MAZDA DEALERSHIP. THE CAR IS IN FANTASTIC CONDITION WITH ONLY 90,000. AS AN OWNER, I DID EVERYTHING BY THE BOOK IN TERMS OF MAINTENANCE FOR MY CAR. I AM LETTING YOU KNOW, MAZDA HAS A SERIOUS PROBLEM AND IT'S A SAFETY ISSUE, AS WELL. IF A WATER PUMP CAN JUST FAIL WITHOUT WARNING AND COMPLETELY SHUT DOWN AN ENGINE, THAT'S NOT GOOD. I THINK THIS IS FAR MORE DANGEROUS THAN THE AIR BAG RECALL, WHICH IS ONLY A CONCERN IF YOU GET IN AN ACCIDENT. THERE IS NO WARNING ON THE WATER PUMP FAILING, AS IT'S SELF-CONTAINED WITHIN THE POWER TRAIN AND THE ONLY WAY TO CHECK THIS PART IS BY REMOVING THE ENTIRE ENGINE, WHICH LEADS ME TO BELIEVE THIS PART WAS NOT DESIGNED TO BE A WEAR PART. IT'S AN ENGINEERING DESIGN FLAW, THAT CAN CAUSE BODILY HARM IF IT FAILS, BECAUSE IT TAKES OUT THE ENTIRE ENGINE AND YOU LOSE CONTROL OVER THE VEHICLE.

WHILE DRIVING MY MAZDA CAR, IT SUDDENLY STARTED BUCKING AND CHECK ENGINE LIGHT CAME ON. CAR WAS TOWED TO THE DEALERSHIP. PER MAZDA MECHANIC, WATER PUMP MALFUNCTIONED FORCING COOLANT INTO THE ENGINE. FEEL THIS POSES A SIGNIFICANT SAFETY ISSUE AS THERE WAS VERY LITTLE WARNING POSING RISK OF ACCIDENT, ENGINE OVERHEATING AND POTENTIAL FIRE. THIS APPEARS TO BE A COMMON ISSUE AS MULTIPLE OTHER POSTS REPORTED

TAKATA RECALL" THIS IS IN RELATION TO CURTAIN AIRBAGS DEPLOYING WITHOUT WARNING OR IMPACT TO THE VEHICLE. THERE WAS NO ACCIDENT INVOLVED. TRAVELING DOWN THE FREEWAY AND THE CURTAIN AIRBAGS DEPLOYED.

I PUT MY VEHICLE IN THE MAZDA SHOP LAST YEAR 2017 FOR A RECALL AND I MENTIONED THAT THERE WAS SOMETHING I FELT IN MY BRAKES THEY TOLD ME THAT IT MAY BE DUST AND BY DRIVING IT WILL GO AWAY,MAZDA KNEW ABOUT THIS PROBLEM THEY SHOULD HAVE TAKEN CARE OF IT THEN.MY VEHICLE WAS TAKEN TO OURISMAN MAZDA DEALERSHIP ABOUT 2 WEEKS AGO AND I WAS TOLD THAT IT WAS MY BRAKE BOOSTER & MASTER CYLINDER LABOR IS $709.47 AND THE PARTS ARE $537.98 AND THE BRAKE FLUSH IS $202.61 TOTAL $1450.06 AND MY WARRANTY EXPIRED IN OCTOBER 2018. I THEN CALLED MAZDA AND I SPOKE TO A MS.JENNIFER A CUSTOMER EXPERIENCE REPRESENTATIVE AND SHE SAID SHE WOULD CHECK INTO IT.I THEN CALLED BACK TO OURISMAN MAZDA AND SPOKE TO MR.EMERSON AND HE TOLD ME THAT HE SPOKE TO MS JENNIFER AT MAZDA AND THAT MY OUT THE DOOR PRICE WOULD BE $553.16 AND THEY HAVE ALREADY ORDERED THE PART ,THEY STATED MAZDA CALLED OFF THE RECALL AND DID A 7 YEAR WARRANTY OR 90,000 MILES MY CAR IS NEITHER OF THEM FOR A 2012, THEN THEY WANTED TO SAY ITS BECAUSE WHEN MY CAR WAS PURCHASED? THEN TO TELL ME THAT WHEN I PUT MY CAR IN LAST YEAR FOR A RECALL IF IT WAS NOT MAKING A PROBLEM THEY WERE NOT GOING TO LOOK FOR ONE? ON THESE ROADS,MY CHILDREN,MY GRAND CHILDREN AND THE LIVES OF ALL PEOPLE I,AND I'M SURE A LOT OF PEOPLE FEEL .I HAVE BEEN SICK AND WITHOUT A LOANER CAR AND THIS IS UNEXCEPTABLE I WOULD GREATLY APPRECIATE YOUR HELP WITH THIS PROBLEM.MY CONTACT PERSON WITH OURISMAN MAZDA IS MR.EMERSON 240-863-2429 AND MY CONTACT INFO FOR MAZDA CUSTOMER REP IS JENNIFER 800-222-5500 PROMPT 2 THEN EXT 1133 (1-1930090754) THE RECALL NEEDS TO BE PUT BACK ON, I WAS NEVER NOTIFIED THAT THERE WAS A EXTENDED WARRANTY.THIS CAN RESULT IN SERIOUS INJURY OR DEATH,HOW DARE THEM PUT A PRICE ON THIS.

THE TRANSMISSION WAS SHIFTING HARD BETWEEN 4TH AND 5TH GEAR. MY WIFE BROUGHT THE VEHICLE TO THE DEALERSHIP TO HAVE THE AIR BAG RECALL DONE. THEY THEN CHARGED US $122 TO UPDATE THE TRANSMISSION PROGRAM TO CORRECT THE FACTORY ISSUE. NOW IT SHIFTS FROM 6TH TO 3RD ON THE INTERSTATE.

BRAKES WERE OCCASIONALLY 'TIGHT', HAD TO BE PUSHED VERY HARD TO GET THE VEHICLE TO STOP. WHEN I PUSHED THE BRAKES IT SOUNDED LIKE AIR WAS BEING PUSHED OUT. CHANGED PADS AND BRAKE FLUID, FLUSHED THE AIR OUT. ONLY MADE IT WORSE. NOW THE BRAKES ARE CONSTANTLY 'TIGHT' AND AFTER LEARNING THIS IS A COMMON ISSUE WITH THIS VEHICLE I'M GOING TO REPLACE THE BRAKE BOOSTER. RIDICULOUS THAT SO MANY ARE HAVING THIS ISSUE AND MAZDA ISN'T RECALLING THIS PART!

VACUUM POWER BRAKE BOOSTER FAILURE, MY BRAKES DID NOT WORK AND MY CAR STALLED. THERE IS A WARRANTY EXTENSION FOR THIS PROBLEM - NOT A RECALL - I NEVER KNEW ANYTHING ABOUT IT. A CONSUMER MUST BE NOTIFIED OF A RECALL BUT NOT A WARRANTY EXTENSION BUT THIS IS A VERY DANGEROUS PROBLEM. I FEAR FOR THE SAFETY OF OTHERS WHO MAY NOT KNOW ABOUT THE PROBLEM. IF YOU DON'T KNOW ABOUT IT YOU DO NOT ASK TO HAVE IT CHECKED AND WHEN IT FAILS YOU ARE IN DANGER. I APPRECIATE THE WARRANTY EXTENSION BUT I HONESTLY THINK THAT I SHOULD HAVE BEEN NOTIFIED. NO ONE WAS INJURED AND THERE WAS NO PROPERTY DAMAGE - I BELIEVE THERE SHOULD BE SOME RECONSIDERATION REGARDING THE DECISION NOT TO ISSUE A RECALL ON THIS PROBLEM.

FUEL PUMP FAILURE CAUSING ENGINE FAILURE AND TO DIE IN MOTION ON A RURAL HIGHWAY. VEHICLE HAD TO BE PUSHED OFF THE ROAD.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

I PARKED MY MAZDA AFTER COMING BACK FROM MY LUNCH BREAK AND NOTICED THAT MY BRAKE PEDAL WAS A LOT HARDER TO PUSH. I ALSO HEARD A NOISE COMING FROM WHAT SEEMED LIKE THE PEDAL. IT SOUNDED LIKE I WAS LETTING AIR OUT OF A BALLOON. AFTER WORK, WHILE DRIVING IN REVERSE TO BACK OUT OF MY PARKING STALL, I NOTICED THE BRAKES WERE STILL VERY HARD TO PUSH. THE NOISE WAS ALSO STILL HAPPENING, BUT IT WAS LOUDER. I DECIDED NOT TO DRIVE MY VEHICLE UNTIL I HAD IT LOOKED AT BY A MECHANIC. WHEN MY MECHANIC STARTED MY VEHICLE AND BEGAN TO TEST DRIVE IT, THE NOISE WAS GONE, BUT HE ALSO FELT THAT IT WAS VERY HARD TO APPLY MY BRAKES. THE PROBLEM WAS DIAGNOSED AS A BAD BRAKE BOOSTER. AFTER THE PROBLEM WAS DIAGNOSED, I RESEARCHED COMMON COMPLAINTS WITH THIS, AND DISCOVERED THAT IT IS ALSO AN ISSUE IN THE EARLIER MODELS (2010 AND 2011) THIS IS A MAJOR SAFETY RISK THAT I WOULD LIKE INVESTIGATED. THANK YOU!