2010 MAZDA CX-9 Complaints

MAZDA CX-9 WHEN APPLYING THE BREAKS, PEDAL AT ONE POINT DURING BREAKING PROCESS BECOMES SPONGY, AS PEDAL RESISTANCE APPEARS TO RELEASE. WHEN FOOT PRESSURE IS REMOVED FROM BREAK PEDAL AND REAPPLIED, BREAK PEDAL PRESSURE IS VERY HARD TO PRESS AND BREAKING EFFICIENCY IS DIMINISHED CONSIDERABLY AS THOUGH BREAK BOOSTER HAS FAILED. BREAKING ISSUE APPEARS TO OCCUR PRIMARILY WHEN COMING TO A STOP AT REDUCED SPEEDS. NOTICED ISSUE WITH RECENT CA HEAT WAVE, VEHICLE APPEARS UNSAFE TO OPERATE. WITH WIFE PARTICIPATING AS A DRIVER IN CARPOOL, SHE JUST RECENTLY EXPERIENCED THE CONDITION AND IS CONCERNED THAT IT CAN RESULT IN AN ACCIDENT IF NOT ADDRESSED. CERTAINLY APPEARS TO BE THE SAME ISSUE INDICATED HERE: HTTP://WWW.CARCOMPLAINTS.COM/NEWS/2014/GOVERNMENT-CLOSES-MAZDA-CX-9-BRAKE-PEDAL-INVESTIGATION.SHTML

MY BRAKE PEDAL SUDDENTLY BECAME VERY HARD TO PUSH, LETS OFF A HISSING SOUND WHEN PUSHED AND TAKES A LONG TIME TO STOP. I WAS ON A CITY STREET COMING TO A STOP LIGHT AND WASN'T SURE MY CAR WAS GOING TO COME TO A STOP. I AM NOW LEARNING THROUGH RESEARCH THAT THIS WAS A PROBLEM MAZDA KNEW ABOUT BUT DIDN'T NOTIFY EVERYONE OF THE EXTENDED WARRANTY THEY OFFERED TO MAKE THE NECESSARY REPAIR. NOW, MY CAR DOESN'T QUALIFY FOR THE REPAIR AS IT ISN'T IN THE LIMITED EXTENDED WARRANTY MILEAGE THAT MAZDA OFFERED FOR THIS REPAIR. I JUST STARTED HAVING PROBLEMS WITH THIS ISSUE ON SUNDAY, AUGUST 20, 2017. SINCE I NEVER RECEIVED ANY NOTICE OF THIS BRAKE BOOSTER PROBLEM, HOW COULD I POSSIBLY HAVE KNOWN ABOUT THE EXTENDED WARRANTY AND HAD IT SERVICED DURING THAT TIME AND MILEAGE FRAME?

MY BRAKE PEDAL BECOMES VERY HARD TO PUSH, LETS OFF A HISSING OR WHISTLING SOUND WHEN PUSHED AND TAKES A LONG TIME TO STOP. WHEN I CALLED THE DEALER THEY ADVISED IT WAS A KNOWN BREAK BOOSTER ISSUE. THE ISSUE HAPPENS MAYBE 1/4-1/2 OF THE TIME I AM TRYING TO BREAK. THE DEALER HAD ME BRING THE CAR IN- BUT THEN TOLD ME MY CAR DIDN'T QUALIFY FOR THE REPAIR AS IT WASN'T IN THE LIMITED EXTENDED WARRANTY MILEAGE THAT MAZDA OFFERED FOR THIS REPAIR. MY COMPLAINT IS - IF THIS IS A KNOWN SAFETY ISSUE WITH THE BREAKS NOT WORKING PROPERLY- WHY IS THIS NOT A RECALL AND JUST A LIMITED WARRANTY- HOW CAN THEY GET AWAY WITH THAT? ALSO, HOW CAN THEY THEN NOT NOTIFY ALL THE OWNERS OF THE POTENTIALLY AFFECTED VEHICLES OF THE LIMITED WARRANTY SO THAT WE CAN BRING THE CAR IN AT THAT TIME FOR REPAIRS- INSTEAD OF ONLY WAITING UNTIL A CUSTOMER HAS A COMPLAINT ON THE ISSUE.

MY BRAKES HAVE A HISSING NOISE AND AND ARE HARD TO BRAKE WHEN I PUSH THE BRAKE PEDAL. THE SERVICE DEPT TELLS ME THAT THE BRAKE BOOSTER IS BAD AND NEEDS REPLACEMENT. ($800)THESE ARE SUPPOSED TO LAST THE LIFE OF THE CAR. I HAVE JUST OVER 100, 000 MILES ON IT. I HAVE A 2010 MAZDA CX-9. I WAS NEVER NOTIFIED THAT MAZDA HAD THIS WIDESPREAD PROBLEM, THAT THE GOVERNMENT WAS INVESTIGATING IT, OR THAT MAZDA WAS OFFERING A "SPECIAL SERVICE PROGRAM" THAT WOULD HAVE COVERED THIS REPAIR WHILE IT WAS UNDER 90,000 MILES. IT WAS IN MOTION WHEN I I NOTICED THIS PROBLEM LAST THURSDAY WHILE DRIVING ON CITY STREETS. IT IS NOW IN SHOP.

TOOK MY CAR TO DEALER 2-3 TIMES FOR THE BRAKES, WAY BEFORE MY WARRANTY WAS ANY WHERE NEAR EXPIRING, BECAUSE I KEPT HEARING A GRINDING SOUND. THEY KEPT TELLING ME NOTHING WAS WRONG, THAT MY BRAKES HAD SOME GRAVEL ON THEM AND THEY JUST CLEANED THEM. I DON'T TRAVEL ON DIRT ROADS OR ANYTHING, CITY ROADS/HIGHWAYS. NO OUT OF TOWN TRAVEL AT ALL, ACTUAL ONLY IN TOWN TRAVEL, HOME/WORK. MY 2ND CONCERN IS, WHILE DRIVING SOMETIMES MY SPEED SEEMS TO SHIFT, AS IF THE GEARS ARE SHIFTING. 3RD CONCERN IS, I RECEIVED A RECALL NOTICE, DON'T RECALL WHAT IT WAS ABOUT BUT I TOOK IT TO THE DEALERSHIP AND I WAS TOLD THEY DONE THAT WORK LAST TIME I CAME IN BUT I DON'T BELIEVE IT WAS DONE, SINCE THEY HAVEN'T BEEN HONEST WITH ME BEFORE. THEY DIDN'T EVEN LOOK AT THE LETTER. IF I RECALL CORRECTLY BRAKE COMPLAINTS/ SERVICE STARTED 2011 OR 2012 TO 2014....

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE CONTROL ARMS WERE LOOSE PREMATURELY. THE MECHANIC REPLACED THE CONTROL ARMS AND THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION), BUT THE CONTACT WAS NOT NOTIFIED BY THE DEALER NOR THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

THE WEIGHT SENSOR FOR THE FRONT SEAT IS DEFECTIVE. MY SON IS 105 LBS. HE HAS JUST STARTED SITTING ON THE FRONT SEAT. I NOTICE THAT THE "AIR BAG OFF" LIGHT KEEPS GOING ON AND OFF WHILE THE CAR IS IN MOTION. ACCORDING TO THE MANUAL, THE WEIGHT LIMIT IS 66 LBS ABOVE WHICH THE PASSENGER AIRBAG SHOULD BE ACTIVE. MANUAL STATES THE WEIGHT ON PAGE 2-45 AND ALSO ON OTHER PAGES.

SUDDENLY HAD TROUBLE BRAKING, DIFFICULT TO PUSH THE BRAKE DOWN AND STARTED TO MAKE A HISSING SOUND. IT WAS AN UNEASY EXPERIENCE AND LUCKILY MY KIDS WEREN'T IN THE CAR.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). THE CONTACT WAS UNABLE TO RECEIVE THE REPAIR BY THE DEALER WITHIN A REASONABLE TIME FRAME. THE DEALER INDICATED THAT ADDITIONAL REPAIRS HAD BEEN REQUIRED TO MANEUVER VARIOUS PARTS TO COMPLETE THE REPAIR AND THAT A COST WOULD BE APPLIED IN ADDITION TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE MAY BE REPAIRED BY THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 05/23/17 *BF COSUMER STATES THE MATTER HAS BEEN RESOLVED AT NO ADDITIONAL COST. *CN

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/31/17*LJ *CN