2010 MAZDA CX-9 Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

HEADREST LEANS TOO FAR FORWARD CAUSING STRAIN ON ENTIRE BODY ESPECIALLY ON BACK AND NECK. BOUGHT AFTER MARKET HEADREST AND REPLACED IT.

TAKATA RECALL - I WAS INFORMED OF A RECALL ON THE PASSENGER SIDE FRONT AIRBAG IN JULY 2016 AND INSTRUCTED "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT." THIS HAS BEEN AN EXTRAORDINARY INCONVENIENCE NOT TO MENTION I DON'T FEEL SAFE DRIVING THE VEHICLE WITH MY 3 YEAR OLD TODDLER IN THE BACKSEAT. IN JUST OVER A WEEK, IT WILL BE 4 MONTHS SINCE THIS NOTIFICATION WAS MADE. I LIVE IN HOUSTON, TEXAS, WITH HIGH HUMIDITY WITH A 2010 VEHICLE - THIS MAKES THE VEHICLE MORE SUSCEPTIBLE TO THIS FAILURE. GIVEN THE LOCAL CLIMATE, WHY HASN'T MY VEHICLE BEEN PRIORITIZED SO THAT MY AIRBAG WAS ADDRESSED IN A TIMELY MANNER? DISAPPOINTED. *TR

THE BRAKES ON OUR 2010 CX-9 ARE HISSING UPON BRAKE ENGAGEMENT AND HAVE A HARD FEEL TO THEM FOR THE FIRST HALF OR SO. THE BRAKES ARE SLOW TO ENGAGE DURING THIS TIME. AFTER THE HALF WAY MARK THE BRAKES ENGAGE QUICKLY AND FORCEFULLY. IT IS CONSISTENT WITH THE OTHER COMPLAINTS FOR THE BRAKE BOOSTER FAILURE. I AM HAVING IT LOOKED AT THIS WEEK AT A MAZDA DEALERSHIP. *TR

POOR BRAKING WHICH MAZDA RECOGNIZED AS A BRAKE BOOSTER AND MASTER CYLINDER PROBLEM BUT NEVER NOTIFIED ITS CX-9 CUSTOMERS TO GO TO THE DEALERSHIP TO HAVE THE REPAIR DONE.

AFTER RECENTLY RECEIVING OUR VEHICLE BACK FROM A MAZDA DEALER FOR WARRANTY REPAIRS ON THE PTU AND CONTROL ARMS, WE WERE DRIVING DOWN THE HIGHWAY AT 65 MPH - INITIALLY GOING UP A HILL IN THE MOUNTAINS. THE CAR WOULD NOT SHIFT GEARS (AN AUTOMATIC) AND THEN WOULD NOT ACCELERATE PAST 30 MPH. NO DUMMY LIGHTS LIT WHATSOEVER. WE GOT TO THE TOP OF THE HILL AND HAVING NO PLACE TO PULL OFF ON THE HIGHWAY MOUNTAIN SHOULDER, STAYED IN THE LANE OF TRAFFIC WITH OUR HAZARDS ON. THE DOWN SIDE OF THE HILL WAS A 6% GRADE WITH A CLIFF ON THE OTHER SIDE OF THE GUARD RAILS. ALL OF A SUDDEN - THE POWER STEERING WENT OUT AND THE CAR WAS HARD TO STEER. THERE WAS STILL NO PLACE TO PULL OVER ON THE MOUNTAIN HIGHWAY, SO WE COASTED. WE THEN NOTICED THE RPM'S WERE AT 0 AND ALL THE DUMMY LIGHTS THAT ARE ON WHEN THE CAR IGNITION IS IN ACCESSORY WERE LIT UP. THE CAR HAD TURNED OFF - WHILE WE WERE GOING 65 MPH ON A 6% GRADE. NO WARNING - NO SOUNDS, SMOKE, DUMMY LIGHTS - JUST OFF. VERY AMAZINGLY DANGEROUS. WE WERE VERY LUCKY TO NOT DIE A FIERY DEATH. MY HUSBAND WAS ABLE TO KEEP CALM AND THANKFULLY THE BRAKES WORKED - WE WERE ABLE TO STOP TOWARDS THE BOTTOM OF THE HILL. WE HAD THE CAR TOWED AS IT WOULDN'T START/STAY RUNNING. THE DIAGNOSIS BY THE DEALER (NOT THE DEALER WHO DID THE PRIOR WARRANTY WORK) WAS A FAILED ENGINE ROD. WOULD HAVE BEEN NICE TO GET A CHECK ENGINE LIGHT BEFORE HAVING THE CAR COMPLETELY SHUT OFF. WE DROVE THE VEHICLE FOR LESS THAN 100 MILES AFTER RECEIVING BACK FROM THE WARRANTY WORK AND NOW THIS.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT CONDENSATION ENTERED THE HEAD LAMP ASSEMBLY AND CAUSED THE FUSE TO BECOME INOPERABLE. THE HEAD LAMP ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

2010-11 CX-9 BRAKE BOOSTER FAILURE. RAPID ONSET FROM FIRST SYMPTOMS TO COMPLETE FAILURE BRAKING OCCURRED WITHIN 45 MINUTES OF DRIVING ON HEAVY INTERSTATE CONGESTED TRAFFIC DURING RUSH HOUR. BREAKING FAILURE IS MOST SIGNIFICANT IF BREAKING IS FIRST APPLIED LIGHTLY AS A CAUTIONARY MEASURE. APPLYING LIGHT BREAKS RESULTS IN BREAKING SYSTEM PRESSURE TO RAPIDLY DROP DISABLING ASSISTED BREAKING WITHIN A FEW SECONDS. BREAKING A HEAVY VEHICLE WITH FAIL POWER ASSIST ALMOST ALWAYS RESULTED IN EITHER INSUFFICIENT BRAKING, OR WHEEL LOCKUP. (NOTE, ABS FAILS). THE ASSIST BRAKING THEN RETURNS IF BRAKE IS RELEASE FOR MORE THAN 10 SECONDS PROVIDING THE BRAKE IS NOT APPLIED. THIS IS A SIGNIFICANT SAFETY HAZARD THAT MAY EASILY RESULT IN THE DESTRUCTION OF PROPERTY AND DEATH. THE DEFECT SEEMS TO HAVE BEEN GLOSSED OVER BY THE NHTSA IN APRIL 2014 WHEN THE NHTSA INVESTIGATION INTO THIS FAILURE WAS CLOSED. IT APPEARS THAT THE INVESTIGATION WAS CLOSED WHEN MAZDA ELECTED TO USE STANDARD US MAIL TO INFORM AFFECTED MAZDA OWNERS THAT IT WAS 'EXTENDING ITS SERVICE WARRANTY' BY GIVING CUSTOMERS 1 YEAR FROM NOTICE TO HAVE THE DEFECTIVE PART REPLACED. IF THE MAZDA OWNER DID NOT RECEIVE OR ACT UPON THE 'EXTENDED WARRANTY' WITHIN THE FOLLOWING 12 MONTHS AND THE BRAKE BOOSTER FAILED, THE CUSTOMER WOULD BE RESPONSIBLE FOR OVER $1000 IN REPAIR COSTS, SERIOUS PROPERTY DESTRUCTION OR EVEN DEATH. IT IS SHAMEFUL THAT THE NHTSA CLOSED IT'S INVESTIGATION SO QUICKLY ON ACCOUNT OF SUCH REMEDIAL ACTION BY MAZDA CORPORATION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ THE DEALER INFORMED THE CONSUMER, THE PARTS MAY NOT BE AVAILABLE FOR YEARS. UPDATED 10/24/16.*JB

I'VE OWN MY 2010 CX-9 SINCE NEW, AT 96K MILES THE BOLT MOUNT FOR THE HATCH BACK POWER LIFT RIPPED OUT OF THE SHEET METAL OF THE HATCH WITH A PIECE OF METAL AND BOLT FLYING. I USE THE CAR ONLY FOR PRIVATE USE AND NO HEAVY DUTY USAGE. BOLT LOOKED RUSTED (SORRY I THROUGH IT AWAY). THE MAZDA DEALER TELLS ME THAT IT IS A VERY UNCOMMON OCCURRENCE, AND THAT IS NOT COVERED BY MAZDA. I SEE IN BLOGS THAT IT IS NOT THAT UNCOMMON. THE BOLT AND METAL BREAKING MAY CAUSE GLASS BREAKAGE OR DAMAGE TO SOMEONE WHILE THE DOOR IS BEING OPENED. SEE: HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/12710/MAZDA/CX-9/MAZDA-CX-9-POWER-LIFT-GATE-PROBLEM HTTP://WWW.MAZDAS247.COM/FORUM/SHOWTHREAD.PHP?123815687-CX9-POWER-TAILGATE-ISSUES